Call Center Jobs in Saudi

<h3>About the Role</h3><p>Ericsson is seeking a <strong>DPI Support Specialist</strong> to join their team in Riyadh. This full-time role involves supporting the operation and maintenance of Deep Packet Inspection (DPI) platforms across mobile and FTTH networks. The specialist will contribute to maintaining platform stability and performance while ensuring compliance with business and regulatory requirements.</p><h3>Key Responsibilities</h3><ul><li>Operate and maintain DPI platforms, including monitoring performance and analyzing trends to identify potential failures or degradation.</li><li>Investigate and resolve customer and platform issues, coordinating with PS Core, IP Transport, OSS/BSS, and vendor teams as needed.</li><li>Prepare and manage reporting related to regulatory requirements, adhering to applicable processes.</li><li>Engage vendor Technical Assistance Center (TAC) support for complex defects and follow established escalation processes when necessary.</li><li>Participate in the team’s 24x7 on-call support rotation.</li></ul><h3>Working at Ericsson</h3><p>At Ericsson, employees have the opportunity to utilize their skills to develop solutions for complex challenges. The company fosters a diverse and inclusive environment, believing that collaboration among individuals with varied experiences drives innovation and future growth. Ericsson is committed to being an Equal Opportunity Employer and encourages applicants from all backgrounds to apply.</p>

<h3>About HCLTech</h3><p>HCLTech is seeking a <strong>Senior Administrator - MS System Center Configuration Manager (SCCM)</strong> to join their team. This is a full-time position focused on providing advanced technical support and ensuring operational excellence within the Support &amp; Operations team.</p><h3>Role Overview</h3><p>The Senior SCCM Administrator plays a critical role in maintaining a robust security posture and enhancing customer satisfaction. This position involves troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions for SCCM-related technical and security issues.</p><h3>Key Responsibilities</h3><ul><li>Adhere to quality standards and regulatory requirements while maintaining compliance with company policies in SCCM operations.</li><li>Provide technical support for complex incidents escalated by analysts, performing root cause analysis and implementing solutions to resolve SCCM-related technical and security issues.</li><li>Engage in knowledge base updates and management, delivering training and coaching to new analysts to enhance team capabilities.</li><li>Resolve complex tickets within agreed Service Level Agreements (SLAs) by collaborating with other support teams, ensuring seamless operations and a strong security posture.</li><li>Ensure a positive customer experience and high Customer Satisfaction (CSAT) by achieving first call resolution, minimizing rejected resolutions, and proactively mitigating security threats.</li></ul><h3>Work Type</h3><p>This is a <strong>full-time</strong> position.</p>

<p>CreatorLab is a growing digital media agency that works with TikTok creators and live streamers to help them increase their income and grow their online presence.</p><p>We are expanding our sales team and looking for motivated individuals who are confident communicators and enjoy convincing people.</p><p><br></p><p><strong>Job Description</strong></p><p>As a Sales Representative, your role will be to:</p><ul><li>Identify active TikTok creators</li><li>Contact them through social media (TikTok, Instagram)</li><li>Build conversations and move them to WhatsApp or phone</li><li>Explain the benefits of joining our agency</li><li>Convince and onboard them</li><li>Follow up consistently and manage your leads</li></ul><p>This is a target-based role focused on communication and closing deals.</p><p><br></p><p><strong>Requirements</strong></p><ul><li>Strong communication skills</li><li>Confident and persuasive personality</li><li>Comfortable reaching out to new people daily</li><li>Organized and target-driven</li><li>Basic understanding of social media</li></ul><p>Experience in sales, call center, recruitment, or customer service is a plus, but not required.</p><p><br></p><p>What We Offer</p><ul><li>Fixed salary</li><li>Commission on successful sign-ups</li><li>Performance bonuses</li><li>Growth opportunities within the company</li></ul><p><br></p><p>We care more about your attitude and communication skills than your degree. If you are ambitious and want to grow in a fast-moving industry, apply now.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">alfanar Group is seeking a <strong style="font-weight:700;">Representative, Call Center</strong> to join their team in Riyadh. This full-time role focuses on delivering high-quality customer service by managing customer interactions and ensuring timely resolution of requests and complaints.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Job Purpose</h3> <p style="margin:0 0 12px; ************;">The primary purpose of this role is to provide excellent customer service through effective management of inbound and outbound calls. The representative will be responsible for accurately processing service requests and complaints, ensuring follow-up, and achieving resolutions that align with company standards and customer satisfaction goals.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Receive and handle all incoming calls via the toll-free number promptly and professionally.</li> <li style="margin:0 0 6px;">Actively listen to customers to accurately identify their needs and provide appropriate solutions or guidance.</li> <li style="margin:0 0 6px;">Create detailed service tickets in the Cloud for Customers (C4C) system for various requests, including spare parts, maintenance, inquiries, complaints, service needs, and warranty documentation.</li> <li style="margin:0 0 6px;">Ensure accurate and complete data entry for all customer interactions and requests.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">0-1 years of relevant experience.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Type</h3> <p style="margin:0 0 12px; ************;">This is a full-time position based in Riyadh.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Process</h3> <p style="margin:0 0 12px; ************;">Interested candidates are encouraged to apply for this role to contribute to alfanar Group's customer service objectives.</p>

<p>Performs clinical duties as per his / her assigned clinical privileges. Assesses his / her patients thoroughly (eg. clinical, socioeconomic, psychological and functional assessments) and documents patients' assessment in patients' medical records. Develops a plan of care for patients using an evidence-based approach and following standards of care, and documents the plan of care in patients medical record. Ensures that patients plan of care that is put by him/her is being implemented in a timely manner. Becomes the most responsible physician (MRP) for inpatients admitted under his / her name. For inpatients admitted under his / her name, develops discharge plan on day of admission and involves discharge-planning service as early as possible if warranted. Assesses inpatients that are admitted under his / her name at least once daily and ensures documentation of daily assessment and plan of care in daily progress notes using SOAP format. Responds to medical consultations in timely manner. Documents medical interventions that he / she performs on patients in a timely manner. Strictly follows Fakeeh care standards for documentation in medical records. Responsible for timely completion and authentication of discharge summaries for patients admitted under his / her name. Also responsible for ensuring that indicated discharge instructions and education on take home medications is done prior to patients discharge. Attends to Fakeeh Health Care facility duties and responds to calls from the facility as per the departmental / section call schedule. Attends departmental and general staff meetings and contributes ideas for improving efficiency, productivity and patient satisfaction. Responsible for writing medical reports of his / her patients in a timely manner an das per Fakeeh care format. Contributes to teaching rounds and teaching activities as requested by chairperson of medical department. Educates patients and their families about health conditions, treatments and preventative measures. Other duties as assigned within the scope of responsibility and requirements of the job.</p><p><strong>Desired Candidate Profile</strong></p><p>Must be able to clearly communicate with patients and their families, physicians and non-medical staff. Microsoft computer skills. Should have good organization skills and be able to work in high stress situations. Completion of experience according to the regional health regulatory authority (as mentioned in education) within the field of specialty, in recognized medical centers. Completion of structured training in the field of specialty or subspecialty in a recognized medical center, and obtaining the highest clinical degree in that field of specialty that can be granted by that medical center. Excellent command of oral and written English and Arabic. License for practice as per the regional health regulatory authority e.g. (SCFHS / DHA), BLS and advanced license if applicable.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">King Faisal Specialist Hospital &amp; Research Center (KFSH) in Riyadh is seeking a <strong style="font-weight:700;">Consultant, Cardiac Surgery Adult Cardiac Surgery</strong>. This full-time position involves the diagnosis and treatment of medical diseases and conditions within the field of Cardiac Surgery, ensuring the provision of high-quality medical care in accordance with established bylaws, rules, regulations, and hospital policies. The role requires 5-10 years of experience.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Clinical Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Provide high-quality patient care across all aspects of Cardiac Surgery, adhering to approved clinical privileges.</li> <li style="margin:0 0 6px;">Deliver consultations (inpatient and emergency room) upon request, responding promptly within KFSH&amp;RC policy guidelines.</li> <li style="margin:0 0 6px;">Ensure timely completion, accuracy, and eligibility of medical records.</li> <li style="margin:0 0 6px;">Provide on-call service, maintaining availability and response times as per hospital policy.</li> <li style="margin:0 0 6px;">Conduct daily morning rounds to identify patients ready for discharge and ensure discharge orders are written 24 hours prior to discharge.</li> <li style="margin:0 0 6px;">Perform other assigned clinical responsibilities related to Cardiac Surgery.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Academic Contributions</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Offer orientation, bedside training, and supervision to interns, residents, and fellows as assigned.</li> <li style="margin:0 0 6px;">Participate in departmental educational activities and training programs.</li> <li style="margin:0 0 6px;">Engage in national and international medical conferences.</li> <li style="margin:0 0 6px;">Maintain and enhance professional knowledge and continuing education requirements.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Research Engagement</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Participate in clinical, basic, and translational research projects in accordance with Research Advisory Council Policy.</li> <li style="margin:0 0 6px;">Contribute to advancing knowledge, improving the quality of postgraduate education, and enhancing KFSH&amp;RC's national and international recognition.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Administrative Duties</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Undertake administrative duties as assigned by the Head of Section or Chairman.</li> <li style="margin:0 0 6px;">Participate in all mandatory departmental activities and serve on departmental and hospital committees and other administrative functions as required.</li> <li style="margin:0 0 6px;">Assist the department in developing and implementing techniques and practices to maximize resource utilization within the department and across KFSH&amp;RC.</li> <li style="margin:0 0 6px;">Adhere to current hospital and medical staff bylaws, relevant rules, regulations, and policies, staying updated on any changes.</li> <li style="margin:0 0 6px;">Follow all hospital-related policies and procedures.</li> <li style="margin:0 0 6px;">Participate in self and others’ education, training, and development as applicable.</li> <li style="margin:0 0 6px;">Perform other related duties as assigned.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment</h3> <p style="margin:0 0 12px; ************;">This full-time position is based in Riyadh at King Faisal Specialist Hospital &amp; Research Center. The role operates within a structured medical environment, requiring adherence to established hospital policies and procedures. Salary information for this position is not disclosed.</p>

<p>USRC’s greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the </p><p>differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive </p><p>work climate and culture at all levels of our organization.</p><p>SUMMARY</p><p>Responsible for providing quality patient care, clinical leadership, clinical teammate care delivery oversight, and dayto-day patient management applicable to end-stage renal Disease (ESRD) treatment.</p><p>ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and tasks may be assigned.</p><p>• Participate in daily management bedside rounds supervised by the Specialist Physician Nephrology or Consultant </p><p>Nephrologist.</p><p>• Assume an active part in the on-call duty rotations in the center.</p><p>• Admit patients from other hospital referral facilities after discussing with the physician responsible for the </p><p>admission.</p><p>• Evaluate all new admissions and coordinate with the attending physicians and the nursing staff a plan of </p><p>investigation to establish a diagnosis and a management course.</p><p>• Document the plans in the patient charts and keep an updated follow-up in the progress notes.</p><p>• Supervise the clinical team in conducting their duties and responsibilities as designated by the center and actively </p><p>organize and participate in the unit rounds.</p><p>• Execute all diagnostic procedures required on the patients and guide the clinical team whenever feasible.</p><p>• Encourage and expect staff to acquire skills in performing specialized procedures under the supervision of senior </p><p>members.</p><p>• Participate in the delivery of medical care in the in-center or home therapy services and, preferably, arrange for </p><p>follow-up for patients discharged from the hospital. </p><p>• Participate in developing discharge and death summaries and other patient-related reports.</p><p>• Participate in and share departmental educational and training activities, such as rounds, tutorials, journal clubs, </p><p>etc.</p><p>• Guide the clinical team with company policies and procedures.</p><p>• Comply with the standards established by the Approved International Accreditation Standards.</p><p>• Identify any occurrences inconsistent with the center's operation and standard of service to patients, including </p><p>actions by employees or visitors and situations that put patients, staff, or visitors at risk for injury or other harm, </p><p>and report them through the chain of command.</p><p>• Perform other applicable tasks and duties assigned within their knowledge, skills, and abilities.</p><p>JOB DESCRIPTION -TEMPLATE</p><p>Job Title: Resident Nephrologist Job Code: 11</p><p>Page 2 of 3</p><p>• Perform patient assessment, such as vital signs and all other parameters of the review dialysis orders, determine </p><p>general physical &amp; mental condition of observations and interview, and assist in determining compliance to </p><p>dietary or medication regimen and documents for observation.</p><p>• Provide chronic hemodialysis therapy and formulate dialysis plans for utility dialysis through various accesses. </p><p>Observe all safety measures applicable to patients with end-stage renal disease.</p><p>• Administer the treatments according to the Consultant’s orders and regularly document them in the file.</p><p>• Perform data analysis, assess and monitor the status of the patient’s laboratory investigations, and take action for </p><p>any relevant changes or abnormalities.</p><p>• Deliver high-quality patient care in a considerate and respectful manner.</p><p>• Ensure implementation and compliance with USRC policies and procedures and all safety regulatory </p><p>requirements.</p><p>• Ensure that the clinic is always prepared to handle emergency care of patients, including proper training of </p><p>teammates, equipment readiness, and procedures in place.</p><p>QUALIFICATIONS REQUIREMENTS:</p><p>Education Requirements:</p><p>Bachelor’s Degree in Medicine and Surgery or any relative certificate.</p><p>Experience Requirements:</p><p>Three (3) years of experience treating dialysis from a well-recognized dialysis center (Five (5) years </p><p>preferred).</p><p>Other Requirements:</p><p>Qualified and classified by the Saudi Commission for Health Specialties as a Nephrology or </p><p>Internal Medicine Resident</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>The FAENA Movement</strong> is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.<br>As we continue our expansion into the Kingdom of Saudi Arabia, <strong>FAENA The Red Sea</strong> will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.</p><br><br>Job Description<br><br><p><strong>JOB OVERVIEW&nbsp;</strong></p><br><p>The&nbsp;Guest&nbsp;Experience&nbsp;Agent - Telephone&nbsp;manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication,&nbsp;assists&nbsp;guests with inquiries, and supports internal communication to&nbsp;maintain&nbsp;smooth hotel operations.&nbsp;</p><br><p><strong>DUTIES AND RESPONSIBILITIES&nbsp;</strong></p><br><ul><li><p>Answer and handle all incoming and outgoing telephone calls promptly and professionally&nbsp;</p><br></li></ul><ul><li><p>Transfer calls to the&nbsp;appropriate departments, guests, or staff efficiently&nbsp;</p><br></li></ul><ul><li><p>Provide&nbsp;accurate&nbsp;information and&nbsp;assistance&nbsp;to guests and callers&nbsp;</p><br></li></ul><ul><li><p>Operate and monitor the hotel’s PBX/switchboard system at all times&nbsp;</p><br></li></ul><ul><li><p>Handle wake-up calls, message taking, and call&nbsp;forwarding&nbsp;requests&nbsp;</p><br></li></ul><ul><li><p>Maintain clear and courteous communication standards in all interactions&nbsp;</p><br></li></ul><ul><li><p>Record and relay messages accurately to guests and departments&nbsp;</p><br></li></ul><ul><li><p>Assist&nbsp;with emergency communication procedures when&nbsp;required&nbsp;</p><br></li></ul><ul><li><p>Update and&nbsp;maintain&nbsp;call logs and communication records&nbsp;</p><br></li></ul><ul><li><p>Support internal communication between hotel departments&nbsp;</p><br></li></ul><ul><li><p>Ensure guest privacy and confidentiality of all information&nbsp;</p><br></li></ul><ul><li><p>Report any system faults or communication issues to the IT department&nbsp;</p><br></li></ul><ul><li><p>Assist&nbsp;guests with basic inquiries about hotel services and facilities&nbsp;</p><br></li></ul><ul><li><p>Follow hotel communication protocols and standard operating procedures&nbsp;</p><br></li></ul><ul><li><p>Ensure smooth and uninterrupted telephone service operations&nbsp;</p><br></li></ul><ul><li><p>Maintain professionalism and calmness during high-volume or emergency situations&nbsp;</p><br></li></ul><br>Qualifications<br><br><p><strong>QUALIFICATIONS DESIRED&nbsp;</strong></p><br><ul><li><p>High school diploma or equivalent; diploma in hospitality or communications is an advantage&nbsp;</p><br></li></ul><ul><li><p>1–3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)&nbsp;</p><br></li></ul><ul><li><p>Basic understanding of telephone switchboard/PBX systems and call handling procedures&nbsp;</p><br></li></ul><ul><li><p>Familiarity with hotel operations and guest service standards is an advantage&nbsp;</p><br></li></ul><ul><li><p>Basic computer literacy and ability to use communication systems and software&nbsp;</p><br></li></ul><ul><li><p>Proficiency&nbsp;in Microsoft Office applications is an advantage&nbsp;</p><br></li></ul><br>Additional Information<br><br><p><strong>SKILLS&nbsp;</strong></p><br><ul><li><p>Excellent verbal communication and telephone etiquette&nbsp;</p><br></li></ul><ul><li><p>Strong customer service and guest interaction skills&nbsp;</p><br></li></ul><ul><li><p>Ability to handle multiple calls and tasks efficiently&nbsp;</p><br></li></ul><ul><li><p>Good listening skills and attention to detail&nbsp;</p><br></li></ul><ul><li><p>Calm and professional behavior under pressure&nbsp;</p><br></li></ul><ul><li><p>Strong organizational and time management skills&nbsp;</p><br></li></ul><ul><li><p>Ability to respond quickly and accurately to requests&nbsp;</p><br></li></ul><ul><li><p>Basic problem-solving and information handling skills&nbsp;</p><br></li></ul><ul><li><p>Teamwork and coordination with different departments&nbsp;</p><br></li></ul><ul><li><p>Ability to&nbsp;maintain&nbsp;confidentiality and professionalism&nbsp;</p><br></li></ul><ul><li><p>Clear and polite communication in English (additional&nbsp;languages are an advantage)&nbsp;</p><br></li></ul><ul><li><p>Reliability, punctuality, and strong work discipline&nbsp;</p><br></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 >About Makkah Medical Center Hospital</h3> <p >Makkah Medical Center Hospital, located in Mecca, Makkah, Saudi Arabia, is currently expanding its Obstetrics &amp; Gynecology department. The hospital is committed to delivering safe and comprehensive care for both mothers and babies within the region.</p> <h3 >The Opportunity in Obstetrics &amp; Gynecology</h3> <p >We are seeking dedicated medical professionals to join our team in full-time roles as either a <strong >Consultant OB/GYN</strong> or a <strong >Senior Registrar OB/GYN</strong>. These positions are integral to enhancing our capacity to provide high-quality obstetric and gynecological services, ensuring optimal patient outcomes and contributing to a supportive clinical environment.</p> <h3 >Core Responsibilities</h3> <p >The successful candidates will contribute to the delivery of comprehensive obstetric and gynecological care. Specific responsibilities will vary based on the role:</p> <ul > <li ><strong >For Consultant OB/GYN:</strong> Perform cesarean sections and instrumental deliveries, manage high-risk pregnancies, conduct gynecological laparoscopy and hysteroscopy, and manage obstetric emergencies such as postpartum hemorrhage, pre-eclampsia, and shoulder dystocia. This role also involves supervising registrars and residents and leading clinical teams.</li> <li ><strong >For Senior Registrar OB/GYN:</strong> Independently manage normal deliveries and assist in or perform cesarean sections. Manage obstetric and gynecological emergencies under the supervision of a consultant. Provide coverage for antenatal clinics, labor and delivery, and inpatient wards.</li> <li >Both roles require competent use of EMR systems and accurate clinical documentation.</li> </ul> <h3 >Qualifications for Consultant OB/GYN</h3> <ul > <li >MBBS / MD from a recognized medical school.</li> <li >Valid Consultant OB/GYN classification and registration from the Saudi Commission for Health Specialties (SCFHS).</li> <li >Board certification (Saudi, Arab, American, Canadian, or British) or an accredited fellowship in Obstetrics &amp; Gynecology.</li> <li >Demonstrated experience in supervising registrars and residents and leading a clinical team.</li> <li >Familiarity with CBAHI / JCI standards and maternal safety protocols.</li> </ul> <h3 >Qualifications for Senior Registrar OB/GYN</h3> <ul > <li >MBBS / MD from a recognized medical school.</li> <li >Valid Senior Registrar OB/GYN classification and registration from the Saudi Commission for Health Specialties (SCFHS).</li> <li >Completed residency training in Obstetrics &amp; Gynecology (board or equivalent).</li> <li >Experience in antenatal clinics, labor and delivery, and inpatient ward coverage.</li> </ul> <h3 >General Requirements and Work Context</h3> <ul > <li >Valid BLS, ACLS, and NRP certification is required for both positions.</li> <li >Fluency in English is essential; proficiency in Arabic is considered an advantage.</li> <li >Eligibility to work in Saudi Arabia is mandatory, including a transferable iqama for non-Saudi applicants.</li> <li >Senior Registrars should be willing to work a rotating on-call and night shift schedule.</li> </ul>

<h3 >About the Role</h3> <p >Carrefour Saudi Arabia (Majid Al Futtaim) is seeking a <strong >Customer Care Representative</strong> to join its team in Riyadh. This full-time position is integral to ensuring customer satisfaction and supporting the company's operational excellence within its contact center.</p> <h3 >Role Purpose</h3> <p >The <strong >Customer Care Representative</strong> is responsible for delivering exceptional service by efficiently processing customer requests and resolving issues. This role directly contributes to maximizing company sales growth and profitability through diligent adherence to daily operational routines and a consistent focus on meeting customer expectations.</p> <h3 >Key Responsibilities</h3> <ul > <li >Process all customer requests accurately and efficiently.</li> <li >Address customer expectations by utilizing all available resolution options.</li> <li >Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.</li> <li >Share pertinent information effectively with all Contact Center associates.</li> <li >Maintain effective and efficient communication with all company associates and external business contacts.</li> <li >Actively participate in regular team meetings and leadership meetings as required.</li> <li >Promote a collaborative team environment by working safely, effectively, respectfully, and efficiently with all associates.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >0-1 years of experience in a customer service or related role.</li> </ul> <h3 >Required Skills and Attributes</h3> <ul > <li >Strong communication skills, both verbal and written.</li> <li >Ability to process information accurately and efficiently.</li> <li >Problem-solving skills with a focus on customer satisfaction.</li> <li >Demonstrated ability to work effectively within a team.</li> <li >Commitment to promoting a respectful and efficient work environment.</li> </ul> <h3 >Work Environment and Application</h3> <p >This full-time position is based in <strong >Riyadh</strong>, Saudi Arabia, within the Contact Center operations of Carrefour Saudi Arabia (Majid Al Futtaim). The role involves working collaboratively within a team-oriented environment to ensure efficient customer service delivery. Candidates with the specified qualifications are encouraged to apply for this role.</p>

<h3>About the Role</h3><p>Mohammed Mansour Al-Rumaih (MMR KSA) is seeking a <strong>BMS Operator (Data Center)</strong> to join their team in Riyadh, Saudi Arabia. This full-time role is critical for ensuring the continuous, safe, and efficient operation of the Building Management System (BMS) and associated monitoring platforms within a data center environment.</p><h3>Role Overview</h3><p>The BMS Operator will focus on real-time monitoring, alarm management, first-line diagnostics, incident escalation, and accurate logging for all facility systems, including power, cooling, security, and environmental controls. The operator will work closely with ELV, Electrical, Mechanical/HVAC, and Operations teams to maintain system uptime and meet service level agreements (SLAs).</p><h3>Key Responsibilities</h3><ul><li>Continuously monitor BMS dashboards for HVAC, power, environmental, and security subsystems (CRAC/CRAH, chillers, cooling towers, pumps, AHUs, transformers, UPS, generators, PDUs, PDU-R, access control, fire alarm interfaces).</li><li>Track environmental setpoints (temperature, humidity, differential pressure) and alarm thresholds, ensuring compliance with approved operational envelopes.</li><li>Execute operator-level controls (start/stop, mode changes) according to Standard Operating Procedures (SOPs) and change control approvals.</li><li>Acknowledge, categorize, and triage alarms (critical/major/minor) in real time, performing first-line diagnostics and applying authorized temporary measures.</li><li>Escalate incidents to the ELV Engineer or on-call discipline owners (Electrical/Mechanical/HVAC/Network) per the escalation matrix and within SLA timeframes.</li><li>Initiate incident tickets/work orders, ensuring accurate timestamps, narrative, and resolution notes.</li><li>Maintain shift logs, alarm journals, and handover reports, including events, actions, pending work orders, and risk items.</li><li>Build and review trend analyses (*, coil ΔT, PUE proxies, chiller COP indicators, UPS load %, room temperature stability).</li><li>Produce daily/weekly/monthly dashboards for the ELV Engineer covering alarms, MTTA/MTTR, nuisance alarms, and recurring fault patterns.</li><li>Support root-cause analysis (RCA) by exporting data, screenshots, and sequence-of-events (SOE) reports.</li><li>Operate strictly under SOPs, Method of Procedures (MOPs), Emergency Operating Procedures (EOPs), and permit-to-work/lockout-tagout (LOTO) protocols.</li><li>Adhere to Change Management processes, ensuring no setpoint or logic changes without approved Change Requests (CRs).</li><li>Assist with audit readiness (Tier requirements, internal QA, regulatory inspections), keeping point lists, graphics, and device inventories current.</li><li>Report and track graphic issues, incorrect point bindings, device communication failures, and stale/nuisance alarms.</li><li>Coordinate with ELV/controls vendors for patching, backups, seasonal tuning, and graphics/logic enhancements.</li><li>Verify time synchronization, trend retention, and database backups according to policy.</li><li>Provide clear shift handovers and incident briefings.</li><li>Liaise with Electrical/Mechanical teams during planned maintenance (PM) to prevent false alarms and maintain accurate monitoring.</li><li>Support facility drills and simulations, including power events, fire scenarios, and loss-of-cooling.</li></ul><h3>Qualifications and Experience</h3><ul><li>A minimum of 5 to 10 years of experience in a relevant field.</li><li>Demonstrated experience with Building Management Systems (BMS) in a data center environment.</li><li>Strong understanding of facility systems, including power, cooling, security, and environmental controls.</li></ul><h3>Work Type and Location</h3><p>This is a full-time position based in Riyadh, Saudi Arabia.</p>

<h3>About the Role</h3><p>Ericsson is seeking a <strong>DPI Support Specialist</strong> to join the team in Riyadh, Saudi Arabia. This full-time role involves supporting the operation and maintenance of Deep Packet Inspection (DPI) platforms across mobile and FTTH networks. The specialist will contribute to maintaining platform stability and performance while ensuring compliance with business and regulatory requirements.</p><h3>Key Responsibilities</h3><ul><li>Operate and maintain DPI platforms, including performance monitoring and trend analysis to identify potential failures or degradation.</li><li>Investigate and resolve customer and platform issues, coordinating with PS Core, IP Transport, OSS/BSS, and vendor teams.</li><li>Prepare and manage reporting related to regulatory requirements in accordance with applicable processes.</li><li>Engage vendor Technical Assistance Center (TAC) support for complex defects and follow escalation processes as needed.</li><li>Participate in the team’s 24x7 on-call support rotation.</li></ul><h3>Working at Ericsson</h3><p>Ericsson offers an environment where individuals can utilize their skills and imagination to develop solutions. The company fosters a diverse and inclusive organization, believing that collaboration among individuals with different experiences drives innovation and future growth. Ericsson is an Equal Opportunity Employer and encourages applicants from all backgrounds to apply.</p><h3>Application Process</h3><p>Further details regarding Ericsson's typical hiring process are available online. The company is committed to diversity and inclusion, promoting these values in all its operations.</p>

<h3>About the Role</h3><p>Emdad By Elm is seeking a <strong>Call Center Specialist</strong> to join their team in Makkah or Jeddah, Saudi Arabia. This full-time role involves handling customer inquiries and providing comprehensive support from initial contact through to case resolution. The position is suitable for entry-level candidates with 0-1 years of experience, emphasizing strong language proficiency and computer skills.</p><h3>Key Responsibilities</h3><ul><li>Respond to customer inquiries effectively and provide accurate, clear information.</li><li>Manage customer complaints, ensure proper documentation, and escalate complex cases as necessary.</li><li>Follow up on customer requests to ensure timely resolution and maintain high levels of customer satisfaction.</li><li>Accurately update customer data and record detailed notes within the system.</li><li>Adhere to established quality standards and meet specified response time requirements (SLA).</li></ul><h3>Qualifications and Requirements</h3><ul><li>No prior experience required (0-1 years), making it ideal for entry-level candidates.</li><li>Proficiency in the required languages for customer interaction.</li><li>Good computer skills, including familiarity with email, data entry, and MS Office applications.</li></ul><h3>Work Location</h3><p>This full-time position is based in either <strong>Makkah</strong> or <strong>Jeddah</strong>, Saudi Arabia.</p><h3>Application Process</h3><p>Candidates who meet the specified requirements are encouraged to apply for this opportunity to contribute to Emdad By Elm's customer service operations.</p>

<p><strong>Company overview:</strong> <br>Pentabell is seeking a skilled Customer Service Agent, for one of its clients in the Banking sector. The role involves supporting the Declined Transactions Team by contacting customers regarding specific declined transactions to enhance their experience.<br> <br> <strong>Position:</strong> <br>Customer Service Agent<br> <br> <strong>Summary:</strong> <br>We are seeking two Customer Service Agents to support the Declined Transactions Team. The team contacts customers following specific declined transactions as part of the existing contact strategy, with the objective of enhancing the customer experience.<br> <br> <strong>Responsibilities:</strong> <br> Contact customers regarding selected declined transactions in line with the approved contact strategy.<br> Explain transaction outcomes clearly and respond to customer inquiries within the role scope.<br> Follow established scripts, procedures, and escalation paths.<br> Accurately document customer interactions, outcomes, and feedback.<br> Escalate complex or unresolved cases to the appropriate team.<br> </p><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong> <br> Bachelor's or Master's degree in a relevant field<br> Previous experience in customer service, call center operations, banking operations, or a similar role<br> Strong verbal communication and customer-handling skills<br> Ability to manage a high volume of customer interactions accurately and professionally<br> Customer-focused mindset with good problem-solving and interpersonal skills<br> Ability to learn quickly and adapt to an established process<br> Basic knowledge of banking products and transactions<br> </p>

<strong>Job Description<br><br></strong>Provide a high level of customer service and professional communication skills.<br><br><ul><li> Maintain a thorough knowledge of all departments, Bupa Arabia network, products, and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times.</li><li> Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly.</li><li> Ability to use and interpret multiple systems for preauthorization, claims research, contract interpretation, and provider network status.</li><li> Capacity to understand and interpret client and provider contracts while working with callers</li><li> Provides customer satisfaction to both internal and external customers and strives to continuously improve service delive.</li><li> Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of supervisors<br><br></li></ul><strong>Skills<br><br></strong>Customer Service or Call Center.<br><br><ul><li> Working knowledge of personal computers and ability to navigate through software applications.</li><li> Ability to multi-task in a fast-paced changing environment and work well under stress.</li><li></li><li> Strong trouble shooting, problem-solving and basic analytical skills.</li><li> Excellent follow up skills Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers.<br></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Title:</b> Customer Service Representative</p><p><b>Job Summary:</b> We are seeking an experienced Customer Service Representative to provide exceptional support to our clients and effectively address their inquiries and issues with professionalism. Work on a shift basis with a fixed weekly off on Fridays.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to customer communications and inquiries through various channels (phone, chat, email) and address their requests.</li><li>Provide accurate information regarding products or services and resolve issues and complaints in the quickest possible time.</li><li>Monitor open cases for customers and ensure satisfactory resolutions are achieved.</li><li>Input and update customer data and document interaction details in the Customer Relationship Management (CRM) system.</li><li>Collaborate with internal departments to ensure the best user experience is delivered.</li></ul><p><b>Requirements and Conditions:</b></p><ul><li><b>Experience:</b> Previous experience of 1-3 years in customer service or call center environments.</li><li><b>Work System:</b> Ability to work on rotating shifts with a fixed weekly off on Fridays.</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li><b>Language Skills:</b> Proficiency in Arabic (English is considered an additional asset).</li><li><b>Personal Skills:</b></li><li>Excellent communication and listening skills.</li><li>Ability to handle difficult customers and manage situations with patience and composure.</li><li>Strong problem-solving skills and ability to work under pressure.</li><li>Typing speed and ability to work with software and digital devices.</li></ul><p><br></p></div>

<p><b>Job Summary&nbsp;</b></p><p><br></p><p>The Tele Sales is responsible for conducting telephone conversations with customers to bridge the gap between clients and the company, build strong customer relationships, generate qualified leads, and contribute to increasing the company's sales. Key Responsibilities Conduct outbound calls to prospective customers and introduce the company's services. Build and maintain strong relationships with new and potential customers by actively listening to their needs and providing tailored solutions. Gather information on customer preferences, competitors, and market trends to enhance sales strategies. Execute established sales strategies and follow sales guidelines while adapting to customer responses when necessary. Maintain accurate records of all customer interactions, including feedback, purchase requests, and inquiries. Inform customers about new services, promotions, and company updates. Handle customer inquiries and complaints, coordinate with relevant departments, and ensure compliance with company policies. Consistently achieve or exceed weekly and monthly sales targets. Secondary Responsibilities Communicate effectively with team members. Contribute to the company's internal events and activities.</p><p><strong>Desired Candidate Profile</strong></p><h4><b>Qualifications &amp; Skills</b></h4><p>Diploma or Bachelor's degree in Marketing, Communications, Media, or a related field. Minimum of 2 years of experience in tele sales, customer service, or call center operations. Excellent verbal and written communication skills in both Arabic and English . Proficiency in Microsoft Office applications.</p>

About the Company<br>SIAD Holding<br>About the Role<br>Job Title Network Specialist<br>Role Purpose To design, operate, secure and maintain SIAD Holding’s group-wide network infrastructure – LAN/WAN, wireless, internet connectivity, firewalls, VPN, voice and monitoring – across the head office, subsidiaries and hotel properties, ensuring reliable, secure and continuously monitored connectivity for all group operations.<br>Responsibilities<br>Network Infrastructure & Connectivity Install, configure and maintain Cisco switches, routers and wireless infrastructure across the group’s head office, subsidiaries and hotel properties. Manage WAN and internet links, ISP circuits and site-to-site connectivity between group locations; coordinate with ISPs on provisioning, faults and SLAs. Maintain IP addressing, VLAN segmentation, routing, QoS and wireless standards consistently across all sites. Plan and execute network changes, upgrades and capacity expansions with minimal disruption to business operations. Firewall, VPN & Network Security Administer Fortinet (Forti Gate) firewalls including security policies, NAT, web filtering, IPS, SD-WAN and high availability. Configure and support site-to-site and remote-access (SSL / IPsec) VPN connectivity for employees, partners and inter-site links. Enforce network security standards (segmentation, guest and IoT isolation, secure wireless, access control), review firewall rules periodically and remediate identified vulnerabilities. Support incident response for network security events in coordination with the IT team, vendors and service partners.<br>Voice & Unified Communications Support Avaya IP telephony systems, handsets, SIP trunks and call routing (extensions, hunt groups, voicemail) across the group. Ensure QoS and network readiness for voice and contact-centre traffic in coordination with the call-centre team and telecom providers. Monitoring & Operations Implement and maintain network monitoring and alerting (availability, performance, bandwidth, logs) and respond proactively to alerts. Perform configuration backups, firmware / OS upgrades, patching and lifecycle management for all network, firewall and voice devices. Troubleshoot and resolve escalated network issues from Technical Support, and escalate to vendors and partners (Cisco, Fortinet, Avaya) when required. Maintain network documentation (diagrams, inventory, configurations, standards, runbooks) and record all incidents and changes in the ticketing system. Support the procurement of network hardware, licenses, support contracts and services, and follow up on renewals. Contribute to the network scope of group projects such as new property openings, office relocations, cloud connectivity and disaster recovery.<br>Qualifications<br>Knowledge LAN/WAN, routing and switching (Cisco), firewalls and VPN (Fortinet), wireless networking, IP telephony (Avaya), network security, monitoring tools, ITIL framework, troubleshooting. Education and certification requirements Bachelor’s degree in IT, Computer Engineering or Networking related field. Cisco CCNA required; Fortinet NSE 4 and Avaya certification preferred. Experience required Minimum of 3-5 years’ experience in network administration in a multi-site environment, preferably hospitality.<br>Required Skills<br>LAN/WAN, routing and switching (Cisco). Firewalls and VPN (Fortinet). Wireless networking. IP telephony (Avaya). Network security. Monitoring tools. ITIL framework. Troubleshooting.<br>Preferred Skills<br>Fortinet NSE 4 certification. Avaya certification. Experience in hospitality industry environments.

<h3>About the Role</h3><p>King Faisal Specialist Hospital &amp; Research Center (KFSH) in Riyadh is seeking an <strong>Assistant Consultant, Vascular Surgery</strong>. This full-time position involves the diagnosis and treatment of medical diseases and conditions within the field of Vascular Surgery, ensuring the provision of medical care in accordance with established medical staff bylaws, rules, regulations, and hospital policies and procedures.</p><h3>Key Responsibilities</h3><ul><li>Assist the Consultant in providing patient care and management in Vascular Surgery, adhering to KFSH &amp; RC medical care standards.</li><li>Deliver high-quality patient care across all aspects of General Vascular Surgery, consistent with approved clinical privileges.</li><li>Provide timely consultations for inpatients and emergency room cases, responding within prescribed hospital policy timeframes.</li><li>Ensure timely completion, accuracy, and eligibility of medical records.</li><li>Provide on-call service, ensuring availability and response within hospital policy timeframes.</li><li>Conduct daily morning rounds to identify patients ready for discharge and ensure discharge orders are written 24 hours prior to discharge.</li><li>Participate in educational activities, training programs, and national and international medical conferences as assigned.</li><li>Provide orientation, bedside training, and supervision to interns, residents, and fellows.</li><li>Engage in clinical, basic, and translational research projects in line with Research Advisory Council Policy.</li><li>Undertake administrative duties assigned by the Head of Section or Chairman, including participation in departmental activities and committees.</li><li>Adhere to hospital and medical staff bylaws, rules, regulations, and policies, staying updated on any changes.</li></ul><h3>Qualifications and Experience</h3><ul><li>Graduation from a medical school in good standing.</li><li>Completion of the required period of postgraduate training in a specialty and/or subspecialty.</li><li>Saudi/American Board or Canadian/UK certification, or an equivalent qualification as outlined by the Medical Staff Credentialing Committee.</li><li>A minimum of two (2) years of training in a specialty or subspecialty, plus post-training experience, is required.</li></ul><h3>Professional Development</h3><p>The Assistant Consultant is expected to maintain and enhance professional knowledge and fulfill continuing education requirements. Participation in research projects is encouraged to advance knowledge, improve postgraduate education quality, and contribute to the national and international recognition of KFSH &amp; RC.</p><h3>Work Environment</h3><p>This role is based in <strong>Riyadh</strong> and operates on a <strong>full-time</strong> basis within King Faisal Specialist Hospital &amp; Research Center. The position requires adherence to all hospital-related policies and procedures and active participation in departmental and hospital-wide administrative functions.</p><h3>Application Information</h3><p>The salary for this position will be disclosed during the recruitment process. Qualified candidates are invited to apply.</p>

<p>Join the Adult Oncology Unit at King Faisal Specialist Hospital &amp; Research Centre (KFSH&amp;RC), Jeddah, and develop your oncology nursing career within a highly specialised tertiary cancer-care environment.<br> <br> The Adult Oncology Unit is a 30-bed inpatient unit providing comprehensive nursing care and treatment for patients aged 14 years and above with cancer and haematological disorders.<br> <br> The unit provides specialist care for patients requiring treatment and support across:<br> <br> Oncology malignancies<br> Haematological disorders<br> Bone Marrow Transplantation (BMT)<br> Radiation therapy<br> Palliative care<br> Complex cancer and haematology treatment<br> <br> Registered Nurses have the opportunity to care for patients throughout different stages of their cancer and haematology treatment, providing comprehensive inpatient nursing care within a specialist multidisciplinary environment.<br> <br> This is an excellent opportunity for experienced Adult Oncology, Haematology and BMT Registered Nurses looking to further develop their specialist skills and careers at King Faisal Specialist Hospital &amp; Research Centre, Jeddah. Benefits Competitive Tax-Free Salary Negotiable Based on qualifications, relevant experience and current remuneration, supported by recent payslips.<br> Sign-On Bonus USD 2,500 for a one-year contract or USD 5,000 for a two-year contract.<br> Free Fully Furnished Accommodation or Housing Allowance<br> Transport Allowance<br> Approximately 50 Days Leave Per Year 36 calendar days annual leave plus approximately 12 14 days of public holidays.<br> Annual Hospital Bonus from Year Two One month s salary at the end of year two and every year thereafter.<br> End-of-Service / Severance Pay 15 days pay for every completed year of service.<br> Paid Overtime &amp; On-Call Additional earning opportunities where applicable.<br> Fully Paid Flights Joining flight, end-of-contract flight and annual flight when re-contracting.<br> Free Healthcare<br> Reimbursement of Eligible Recruitment &amp; Licensing Costs Including eligible medical, verification/DataFlow and visa-related costs, subject to the applicable reimbursement arrangement</p><p><strong>Desired Candidate Profile</strong></p><p>Requirements Bachelor s Degree in Nursing<br> Eligible for registration with the Saudi Commission for Health Specialties (SCFHS)<br> Minimum of two (2) years of current clinical nursing experience in the relevant specialty following licensure/registration in the country of origin<br> <br> We welcome applications from nurses with at least 18 months of current experience in the relevant specialty. You can be interviewed while working towards the required two years of experience. As the licensing process takes several months, your application, interview and licensing process can progress in parallel while you complete the remaining experience requirement.</p>