Call Center Jobs in Saudi

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong>Empowering Destinations with Sustainable Innovation!</strong></p><br><br> <br> <p>The <strong>Red Sea Utilities Company (TRSUC)</strong> is a specialized subsidiary under <strong>Red Sea Global (RSG)</strong>, established to provide integrated utility services for RSG’s flagship developments, including <strong>The Red Sea Project</strong> and <strong>Amaala</strong>.</p><br><br> <br> <p>TRSUC is responsible for delivering essential services such as renewable energy, water desalination, wastewater treatment, solid waste management, district cooling, and telecommunications infrastructure. TRSUC is pioneering the development of off-grid, renewable utility systems to ensure that RSG’s destinations are powered entirely by clean energy.</p><br><br> <br> <p>TRSUC’s initiatives are integral to Saudi Arabia’s Vision 2030, aiming to diversify the economy and promote sustainable development. By providing state-of-the-art utility services, TRSUC supports RSG’s mission to create regenerative tourism destinations that prioritize environmental stewardship and community well-being.</p><br><br> <br> <p><strong>At TRSUC, Where Infrastructure Meets Innovation - For People and Planet.</strong></p><br><br> <br> <p><strong>Role Purpose</strong></p><br><br> <ul> <li>The Manager – Customer Care is responsible for the leadership, performance, and continuous improvement of customer care operations for the utility company. The role ensures efficient handling of customer inquiries, service requests, complaints, and incidents while delivering consistent, high-quality customer experience across all service channels.</li> <li>The position oversees customer contact operations, service request management, and coordination with operations, control rooms, and field teams to ensure timely resolution of customer issues in line with service level agreements (SLAs), regulatory requirements, and company standards.</li> </ul> <br> <p><strong>Key Responsibilities</strong></p><br><br> <br> <p><strong>1. Customer Care Operations</strong></p><br><br> <ul> <li>Manage day-to-day customer care operations across all channels, including call center, email, web portals, and digital platforms.</li> <li>Ensure effective handling of customer inquiries, service requests, complaints, and outage-related communications.</li> <li>Oversee customer request intake, logging, prioritization, and tracking through CRM and customer information systems (CIS).</li> <li>Ensure customer care services are delivered in accordance with approved SLAs and performance targets.</li> </ul> <br> <p><strong>2. Service Request &amp; Complaint Management</strong></p><br><br> <ul> <li>Establish and maintain standardized processes for service requests, complaints, and escalations.</li> <li>Ensure timely coordination with control rooms, operations, and field teams for resolution of customer issues.</li> <li>Oversee management of escalated and sensitive customer cases with potential regulatory or reputational impact.</li> <li>Ensure accurate documentation, closure, and customer communication throughout the request lifecycle.</li> </ul> <br> <p><strong>3. Performance Management &amp; Reporting</strong></p><br><br> <ul> <li>Define, monitor, and report on customer care KPIs including response times, resolution times, first-contact resolution, customer satisfaction, and complaint volumes.</li> <li>Analyze trends, recurring issues, and root causes to support operational and service improvements.</li> <li>Prepare regular performance reports and dashboards for senior management and regulators, as required.</li> <li>Drive initiatives to improve efficiency, service quality, and customer satisfaction.</li> </ul> <br> <p><strong>4. People Leadership &amp; Capability</strong></p><br><br> <ul> <li>Lead, coach, and manage customer care supervisors, team leaders, and agents.</li> <li>Ensure appropriate staffing, shift coverage, and competency levels to meet service demand.</li> <li>Establish training, quality assurance, and performance management frameworks for customer care staff.</li> <li>Promote a customer-centric culture, accountability, and continuous improvement mindset.</li> </ul> <br> <p><strong>5. Systems, Processes &amp; Digital Enablement</strong></p><br><br> <ul> <li>Ensure effective use of CRM, CIS, outage management systems, and customer communication tools.</li> <li>Support system enhancements, automation, and digital self-service initiatives to improve customer experience.</li> <li>Ensure data quality, accurate customer records, and compliance with data protection requirements.</li> <li>Coordinate with IT and digital teams on customer care system improvements and upgrades.</li> </ul> <br> <p><strong>6. Stakeholder &amp; Interface Management</strong></p><br><br> <ul> <li>Act as the primary interface between customer care, utilities operations, control rooms, billing, and field services.</li> <li>Coordinate customer communications during outages, planned works, and major incidents in alignment with operational teams.</li> <li>Support regulatory reporting, audits, and customer service reviews.</li> <li>Represent customer care in cross-functional forums, service improvement initiatives, and project handovers.</li> </ul> <br> <p><strong>7. Compliance, Risk &amp; Customer Advocacy</strong></p><br><br> <ul> <li>Ensure compliance with customer service regulations, codes of practice, and contractual obligations.</li> <li>Manage customer complaints in line with regulatory requirements and escalation procedures.</li> <li>Identify customer-related risks and support mitigation actions.</li> <li>Act as the voice of the customer within the organization, advocating for service improvements and customer-focused solutions.</li> </ul> <br> <p><strong>Qualifications &amp; Experience</strong></p><br><br> <ul> <li>Bachelor’s degree in Business Administration, Engineering, or a related discipline.</li> <li>10–15 years of experience in customer service or contact center operations, preferably within utilities or regulated infrastructure sectors.</li> <li>Proven experience managing high-volume customer care or call center operations.</li> <li>Strong understanding of utility services, service request workflows, and customer service SLAs.</li> <li>Experience working with CRM, CIS, and customer communication systems.</li> <li>Demonstrated leadership, stakeholder management, and service improvement capabilities.</li> </ul> <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<br><p>Customer Service Representative</p><p>About the Role</p><p>We are looking for an experienced <strong>Customer Service Representative</strong> to join our team and provide exceptional customer support while handling inquiries and resolving issues efficiently and professionally.</p><p>The role operates on a <strong>shift-based schedule</strong>, with <strong>Friday as a fixed weekly day off</strong>.</p><p>Key Responsibilities</p><ul><li>Respond to customer calls and messages through various communication channels, including phone, chat, and email, and handle their requests.</li><li>Provide accurate information about products or services and resolve customer issues and complaints promptly.</li><li>Follow up on open customer cases and ensure appropriate and satisfactory resolutions.</li><li>Enter and update customer information and document interaction details in the <strong>Customer Relationship Management (CRM)</strong> system.</li><li>Collaborate with internal departments to ensure an excellent customer experience.</li></ul><p>Requirements</p><ul><li><strong>Experience:</strong> 1–3 years of previous experience in customer service or call center roles.</li><li><strong>Work Schedule:</strong> Ability to work rotating shifts, with <strong>Friday as a fixed weekly day off</strong>.</li></ul><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>&nbsp;</p> <p><b>Job Purpose:</b></p> <p>&nbsp;• To provide prompt, efficient, and professional customer service by addressing inquiries, resolving issues, and offering information about automotive products and services.</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><b>Job Accountabilities:</b></p> <p>• Respond to customer inquiries via phone, email, or chat regarding automotive products, services, and policies.<br>• Process customer orders, returns, and exchanges efficiently and accurately.<br>• Escalate complex issues to appropriate departments or supervisors when necessary.<br>• Maintain up-to-date knowledge of automotive products, promotions, and company policies.<br>• Document all customer interactions in the company's CRM system for future reference and analysis.</p> <p>&nbsp;</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>&nbsp;</p> <p><b>Experience</b>:</p> <p>• 0-2 years of experience in customer service, preferably in a call&nbsp;<br>center environment. Experience in the automotive industry is a plus&nbsp;<br>but not required.</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><br><b>Required Competencies:</b><br>• Customer Focus&nbsp;</p> <p>• Communication&nbsp;</p> <p>• Attention to Detail&nbsp;</p> <p>• Stress Tolerance&nbsp;</p> <p>• Continuous Learning</p> <p>&nbsp;</p> <p><b>Education:</b><br>High school diploma or equivalent (mandatory)&nbsp;Associate's degree&nbsp;in Business, Customer Service, or related field is a plus.</p> <p>&nbsp;</p></div>

<p>SPECIALIST PHYSICIAN Posted on Thursday, 03 September 2026, 21 Rabia Al Awal 1448 Apply by Saturday, 12 September 2026, 1 Rabia Al Thani 1448 Location Riyadh Department/Section Stroke Section Summary Provides medical care in the field of specialty and supervises interns and residents, as requested by the Consultant and in accordance with current medical staff bylaws, rules and regulations and the Hospital s policies and procedures.</p><p><b><br></b></p><p><b>Essential Responsibilities and Duties</b></p><p>Clinical Responsibilities</p><ul><li>Applies medical techniques and principles under the direction of Consultant and deals with a diverse set of patients offering them care and encouragement.</li><li>Informs Consultant about any problems or discrepancies that might arise.</li><li>Complies strictly with medical care regulations and safety standards.</li><li>Provides required patient care and management in the field of speciality, in accordance with standards of medical care laid down by the Hospital, as requested by the Consultant.</li><li>Studies and performs assessment, examination and the compilation of a case history and assists in the diagnosis and management of the patient in accordance with criteria listed in diagnostic manuals such as the Diagnostic and Statistical Manual.</li><li>Registers detailed medical history, conducts a thorough physical examination and creates a plan for patient management and follows-up for discussion with the Consultant. Subsequently, records the Consultant s orders, progress notes and other required documents for outpatients.</li><li>Provides on-call coverage for their specialty on a rotational basis during evenings, nights, weekends and public holidays.</li><li>Prepares for and participates in specialist ward rounds as per policy. Documents findings in medical records.</li><li>Follows up on investigation results for outpatients and modifies treatment accordingly.</li><li>Attends specialty clinics, outpatient clinics, and shares on on-call schedule as per requirements.</li><li>Performs any other clinical responsibilities, as assigned.</li></ul><p>Academic Responsibilities</p><ul><li>Provides orientation, bedside training and supervision of interns, residents and fellows as assigned.</li><li>Keeps abreast of all the latest techniques and developments, especially in area of specialization. Implements them on a selective basis to improve technical standards.</li><li>Participates in the educational activities and training programs of the Department.</li><li>Participates in national and international medical conferences</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Graduation from a medical school in good standing, completion of required period of postgraduate training in a specialty and/or subspecialty, with Saudi/American Board or Canadian/UK certification, or equivalent as outlined by the Medical Staff Credentials &amp; Clinical/Professional Privileges Committee.</li><li>At least four (4) years of Training/Post-Training Experience is required.</li><li>Saudi Nationals Only.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Summary<p>Provides medical care in the field of specialty and supervises interns and residents, as requested by the Consultant and in accordance with current medical staff bylaws, rules and regulations and the Hospital’s policies and procedures.</p><br><br>Essential Responsibilities and Duties<p><b>Clinical Responsibilities</b></p><br><br><ul><li>&nbsp;Applies medical techniques and principles under the direction of Consultant and deals with a diverse set of patients offering them care and encouragement.&nbsp;</li><li>Informs Consultant about any problems or discrepancies that might arise.&nbsp;</li><li>&nbsp;Complies strictly with medical care regulations and safety standards.&nbsp;</li><li>&nbsp;Provides required patient care and management in the field of speciality, in accordance with standards of medical care laid down by the Hospital, as requested by the Consultant. ? Studies and performs assessment, examination and the compilation of a case history and assists in the diagnosis and management of the patient in accordance with criteria listed in diagnostic manuals such as the Diagnostic and Statistical Manual.&nbsp;</li><li>&nbsp;Registers detailed medical history, conducts a thorough physical examination and creates a plan for patient management and follows-up for discussion with the Consultant. Subsequently, records the Consultant’s orders, progress notes and other required documents for outpatients.&nbsp;</li><li>&nbsp;Provides on-call coverage for their specialty on a rotational basis during evenings, nights, weekends and public holidays.&nbsp;</li><li>Prepares for and participates in specialist ward rounds as per policy. Documents findings in medical records.&nbsp;</li><li>Follows up on investigation results for outpatients and modifies treatment accordingly.</li><li>&nbsp;Attends specialty clinics, outpatient clinics, and shares on on-call schedule as per requirements.</li><li>&nbsp;Performs any other clinical responsibilities, as assigned.</li></ul><br>&nbsp;<br><b>Academic Responsibilities&nbsp;</b><br><ul><li>&nbsp;Provides orientation, bedside training and supervision of interns, residents and fellows as assigned.</li><li>&nbsp;Keeps abreast of all the latest techniques and developments, especially in area of specialization. Implements them on a selective basis to improve technical standards.</li><li>&nbsp;Participates in the educational activities and training programs of the Department.&nbsp;</li><li>Participates in national and international medical conferences</li></ul><br>Education<p>Graduation from a medical school in good standing, completion of required period of postgraduate training in a specialty and/or subspecialty, with Saudi/American Board or Canadian/UK certification, or equivalent as outlined by the Medical Staff Credentials &amp; Clinical/Professional Privileges Committee.</p><br><br>Experience Required<p>At least four (4) years of Training/Post-Training Experience is required.</p><br><br>Other Requirements(Certificates)<p>Saudi Nationals Only.</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life through bold ideas, meaningful collaboration, and a deep sense of purpose. As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter visionary in spirit, exceptional in execution. We re building more than a hotel; we re shaping a world of beauty, wonder, and connection. If you re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.</p><p>JOB OVERVIEW The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p>DUTIES AND RESPONSIBILITIES</p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel s PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1 3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li><li>Excellent verbal communication and telephone etiquette</li><li>Strong customer service and guest interaction skills</li><li>Ability to handle multiple calls and tasks efficiently</li><li>Good listening skills and attention to detail</li><li>Calm and professional behavior under pressure</li><li>Strong organizational and time management skills</li><li>Ability to respond quickly and accurately to requests</li><li>Basic problem-solving and information handling skills</li><li>Teamwork and coordination with different departments</li><li>Ability to maintain confidentiality and professionalism</li><li>Clear and polite communication in English (additional languages are an advantage)</li><li>Reliability, punctuality, and strong work discipline</li></ul>

<strong><strong>Who Are We❓<br><br></strong></strong><em>We Are Foodics!</em> a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.<br><br><strong>The Job in a Nutshell <br><br></strong>We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels<br><br>In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!<br><br><strong>What Will You Do❓<br><br></strong><ul><li>Handle and provide the correct answers for client inquiries received at the center of excellence</li><li>Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products using multiple virtual channels</li><li>Report daily events to team leaders and highlight areas where more attention may be needed<br><br></li></ul><strong>What Are We Looking For❓<br><br></strong><ul><li>Bachelor's degree in any major. (Preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in the English language, especially speaking and communicating verbally (Must)</li><li>Excellent typing skills (Must)</li><li>Flexible to work in different shifts in Khobar - On-site (Must)</li><li>Comfortable and skilled in delivering training (Preferred)</li><li>Willing to work hard and with autonomy to handle customer cases till case resolution</li><li>Is naturally strong in communication, with great ability for problem-solving</li><li>Comfortable in conducting routine tasks while maintaining quality standards<br><br></li></ul><strong>What We Offer You❗<br><br></strong>We believe you will love working at Foodics!<br><br><ul><li>We offer highly competitive compensation packages, including bonuses and the potential for shares</li><li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment</li><li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry</li><li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company</li></ul>

<p>Assists in providing medical care in the field of Pediatric Critical Care, and supervises interns and residents, in accordance with current medical staff bylaws, rules and regulations and the Hospital s policies and procedures</p><p><strong>Essential Responsibilities and Duties</strong></p><ul><li><strong>Clinical Responsibilities</strong></li><li>Assists the Consultant in providing required patient care and management in the field of Pediatric Critical Care, in accordance with standards of medical care laid down by the Hospital.</li><li>Provides high-quality patient care in all aspects of Pediatric Critical Care according tohis/her approved clinical privileges.</li><li>Provides consultation (inpatient, and emergency room) upon request and responds in a timely manner within the prescribed timeframe as outlined in the Hospital s policy.</li><li>Responsible for the timely completion, competencies, accuracy and legibility of the medical record.</li><li>Provides on-call service and ensures availability and response time within the prescribed timeframe in accordance with Hospital policy.</li><li>Conducts daily morning rounds to identify patients ready for discharge. Ensures that discharge orders are written 24 hours prior to discharge.</li><li>Performs other clinical responsibilities related to the specialty, as assigned.</li><li><strong>Academic Responsibilities</strong></li><li>Provides orientation, bedside training and supervision to interns, residents and fellows as assigned.</li><li>Participates in department s educational activities and training programs of the department. Partakes in national and international medical conferences.</li><li>Maintains and enhances professional knowledge and continuing education requirements.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Graduation from a medical school in good standing, completion of required period of postgraduate training in a specialty and/or subspecialty, with Saudi/American Board or Canadian/UK certification, or equivalent as outlined by the Medical Staff Credentialing Committee.</p><p>Two (2) years of training in specialty or subspecialty plus post-training experience is required.</p>

<p>Responsible for the diagnosis and treatment of medical diseases and conditions, as well as the provision of medical care in the field of Pediatric Emergency Medicine, in accordance with the current medical staff bylaws, rules and regulations and the Hospital s policies and procedures. Essential Responsibilities and Duties</p><p><strong>Clinical Responsibilities</strong></p><ul><li>Provides high quality patient care in all aspects of Pediatric Emergency Medicine according to his/her approved clinical privileges.</li><li>Provides consultation (inpatient and emergency room) upon request and responds in a timely manner within the prescribed timeframe as outlined in the Hospital s policy.</li><li>Responsible for the timely completion, competencies, accuracy and legibility of the medical records.</li><li>Provides on-call service and ensures availability and response time within the prescribed timeframe in accordance with Hospital s policy.</li><li>Conducts daily morning rounds to identify patients ready for transfer/discharge. Ensures that transfer/discharge orders are written 24 hours prior to discharge/ transfer.</li><li>Performs any other clinical responsibilities related to the speciality, as assigned.</li></ul><p><strong>Academic Responsibilities</strong></p><ul><li>Provides orientation, bedside training and supervision to interns, residents and fellows as assigned.</li><li>Participates in Department s educational activities and training programs. Partakes in national and international medical conferences.</li><li>Maintains and enhances professional knowledge and continuing education requirements.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education Graduation from an accredited medical school, completion of required period of training in speciality and/or subspecialty, with Arab or American Board certificate, membership and/or fellowship status in the United States and/or Canada or their equivalent. Experience Required Seven (7) years of training in specialty or subspecialty plus postgraduate training experience must be equal or to exceed seven (7) years experience in the subspecialty. Other Requirements(Certificates) NA</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Basic Function</b> <br></span><p>Administers anesthesia to patients during surgical, obstetrical and<br> other medical procedures performed at the JHAH Health Center. Assess<br> and treat critically ill patients in the Intensive Care Unit. Assists<br> the Chief Anesthesiologist in other duties as assigned.</p><br> <br><br><b>Scope</b> <br><p>Responsible for serving as an Anesthesiologist specialist to provide consultation and administer with the full range of anesthesia methods and techniques. Incumbent maintains high-level professional performance according to standards of the Joint Commission on Accreditation of Hospitals and American Society of Anesthesiologist. Work is performed in the JHAH Health Center where anesthesia services are provided on a 24-hour a day basis. Incumbent assists the Chief Anesthesiologist as required, and in his absence may supervise complete operation of the Anesthesia &amp; Critical Care Division. Professional and administrative direction is received through discussion of problems with the Chief Anesthesiologist to ensure adherence to existing Company and Department policies. Incumbent frequently works independently of professional supervision.</p><br> <br><br><b>Principal Contacts</b> <br><p>Daily contact with Chief Anesthesiology Services, Physicians, Nursing<br> Staff, Operating Room Personnel, Patients and families in carrying out<br> the duties as outlined below.</p><br> <br><br><b>Principal Duties</b> <br><ol> <li> <p>Provides anesthesia with the full range of anesthetic agents, methods and techniques. Observing safety standards in the operating room as related to anesthetic agents and equipment. Have and maintain the competence in Anesthesia specialty and ability to perform clinical services in accordance with privilege.</p><br> </li> <li> <p>Provides technical advice and guidance to nursing staff and as required provides orientation/training in new techniques and procedures.</p><br> </li> <li> <p>Interviews patients scheduled for surgery to assess and develop an anesthesia care plan and to establish rapport and allay fear and apprehension.</p><br> </li> <li> <p>Sees patients post operatively to evaluate recovery from anesthesia, to assess complications and make recommendations as indicated.</p><br> </li> <li> <p>Provides medical assessment and diagnosis, respiratory and cardiovascular support to critically ill patients in the Intensive Care and Step down Units.</p><br> </li> <li> <p>Assists the Chief Anesthesiologist as required:In supervising the Recovery Room.</p><br> <ul> <li> <p>In serving the&nbsp;Johns Hopkins Saudi Healthcare&nbsp;committees and teams.</p><br> </li> <li> <p>In providing for continuing education conferences within the Anesthesia Services. Acts as the Chief Anesthesiologist as assigned.</p><br> </li> </ul> </li> <li> <p>Keeps current with the new procedures and techniques in the field of Anesthesia.</p><br> </li> <li> <p>Stands on-call duty as assigned by Chief Anesthesiologist for emergency surgery, obstetrics and/or medical procedures.</p><br> </li> <li> <p>Performs other miscellaneous duties as directed by the Chief Anesthesiologist.</p><br> </li> <li> <p>Will be required to live in hospital when on-call.</p><br> </li> </ol> <br><br><b>Education</b> <br><ol> <li>Graduation from an accredited School of Medicine with an MD or MBBS Degree.</li> <li>Must have completed an accredited anesthesia residency program and be eligible for certification by the American Board of Anesthesiology or the Royal College of Physicians/Surgeons in Canada.</li> <li>Equivalent training and certification may qualify, but only with the concurrence of Chief of Staff, Medical Operations and the JHAH Executive Director.</li> <li>Must hold a current license to practice medicine in at least one state in the U.S. or equivalent in the country of origin, if not a U.S. citizen.</li> </ol> <br><br><b>Experience</b> <br><ol> <li>Minimum of two years of experience in the management of all types of anesthetic agents and techniques in all types and ages of patients.</li> <li>Post Certification by American Board of Anesthesiology or post F.F.A.R.C.S. (or F.C.A.) examination.</li> </ol> <br><br><b>Certifications/Other requirements as applicable</b> <br><ul> <li>Comprehensive knowledge of safe use of all general anesthetic agents, techniques and methods currently accepted in the practice of anesthesia.</li> <li>The ability, in the absence of the Chief Anesthesiologist, to provide on-site assessment of personnel, equipment and overall anesthesia environment.</li> </ul> <br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Since 2004, <strong>2P – Perfect Presentation</strong> has been a leader in Saudi Arabia’s ICT landscape, delivering integrated technology solutions that help organizations accelerate digital transformation and improve operational efficiency. With a strong foundation in innovation and service excellence, 2P continues to provide end-to-end solutions through its specialized business units and trusted market expertise.</p><p>We are always looking to connect with talented professionals who are passionate about making an impact and growing within a dynamic, forward-looking environment.</p><p><br></p><p><strong>Job Purpose</strong></p><p><br></p><p>We are looking for an experienced <strong>Workforce Reports Specialized Manager</strong> to lead workforce planning, forecasting, scheduling, reporting, and performance analytics across our Contact Center operations.</p><p>The role focuses on optimizing resource allocation, supporting the achievement of Service Level Agreements (SLAs), providing accurate and timely operational reporting, and leveraging business intelligence insights to improve operational performance and enhance the overall customer experience for 2P’s clients.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p><strong>Workforce Planning &amp; Forecasting</strong></p><ul><li>Develop accurate forecasts for call volumes, workloads, and staffing requirements based on historical data, trends, and business needs.</li><li>Build and maintain staffing models to optimize resource allocation across shifts, teams, and projects.</li><li>Analyze demand patterns and recommend workforce strategies to improve operational efficiency.</li><li>Support capacity planning and ensure staffing levels align with service delivery targets.</li></ul><p><br></p><p><strong>Staff Scheduling</strong></p><ul><li>Prepare, maintain, and optimize staff schedules to ensure adequate coverage across all shifts.</li><li>Allocate resources effectively to achieve SLAs, productivity targets, and operational requirements.</li><li>Monitor schedule adherence by shift, team, and individual.</li><li>Coordinate with Operations teams to address real-time staffing and coverage requirements.</li></ul><p><br></p><p><strong>Performance Management</strong></p><ul><li>Analyze key Contact Center KPIs, including Service Level, Average Handling Time (AHT), Schedule Adherence, Occupancy, and Productivity.</li><li>Identify performance trends, variances, and gaps and recommend corrective and preventive actions.</li><li>Continuously improve forecasting and scheduling processes to enhance operational KPIs.</li><li>Provide actionable insights to Operations leadership to improve efficiency and service quality.</li></ul><p><br></p><p><strong>Reporting</strong></p><ul><li>Lead the development, preparation, and delivery of <strong>daily, weekly, monthly, and ad-hoc workforce and operational reports</strong>.</li><li>Prepare agent, queue, workforce, productivity, SLA, and operational performance reports.</li><li>Develop and maintain BI dashboards and reports providing clear visibility into Contact Center performance.</li><li>Analyze workforce and operational data to identify trends, risks, patterns, and improvement opportunities.</li><li>Translate complex data into actionable business insights and recommendations.</li><li>Ensure the accuracy, quality, consistency, and timely delivery of all workforce and performance reports.</li><li>Establish reporting standards and automate recurring reports where possible to improve efficiency and data accuracy.</li><li>Provide management with regular performance updates, insights, and recommendations to support data-driven decision-making.</li><li>Consolidate data from multiple sources and ensure alignment between operational, workforce, and business intelligence reporting.</li></ul><p><br></p><p><strong>Special Projects</strong></p><ul><li>Support special projects, including new bids, proposals, and workforce-related initiatives.</li><li>Provide workforce planning, analysis, reporting, and data inputs for new business opportunities and operational projects.</li><li>Support the development of business cases, operational models, and performance analyses.</li><li>Ensure assigned projects and deliverables are completed within agreed timelines.</li></ul><p><br></p><p><strong>Qualifications &amp; Experience</strong></p><ul><li><strong>Bachelor’s degree</strong> in Business Administration, Human Resources, Information Systems, Data Analytics, or a related field.</li><li><strong>Minimum 5 years</strong> of relevant experience in Workforce Management, Service Delivery Management, Contact Center Operations, Business Intelligence, Reporting, or a related field.</li><li>Proven experience in forecasting, scheduling, staffing analysis, capacity planning, performance reporting, and business intelligence within Contact Center environments.</li><li>Strong understanding of Contact Center KPIs and workforce optimization practices.</li><li>Experience developing dashboards, reports, and operational insights.</li><li>Knowledge of BI tools and Workforce Management (WFM) systems is preferred.</li><li>Strong ability to translate data into practical business recommendations.</li></ul><p><br></p><p><strong>Key Competencies</strong></p><ul><li>Analytical thinking and data-driven decision-making.</li><li>Strong reporting and business intelligence capabilities.</li><li>Leadership and team coordination.</li><li>Strong communication and presentation skills.</li><li>Problem-solving and decision-making.</li><li>Attention to detail and data accuracy.</li><li>Planning and organizational skills.</li><li>Customer-centric mindset.</li></ul><p><br></p>

<p> <strong>Job Purpose:</strong> </p> <p>To provide a high-quality, professional service to all visitors at the reception, ensuring efficient communication and customer service. </p> <p> <strong>Key Responsibilities and Duties:</strong> </p> <p>1. Handles inbound and outbound calls, emails, live chats, surveys, telesales, telemarketing activities, and other required forms of communication.</p> <p>2. Answers calls within the specified time frame based on business needs.</p> <p>3. Updates customer information in the system for both new and existing customers, documenting all call details according to standard operating procedures.</p> <p>4. Follows up with customers as needed (e.g., call backs).</p> <p>5. Builds customer interest in services and products, including upselling when appropriate.</p> <p>6. Responds to customer inquiries and complaints accurately and within a specified time frame, offering advice and solutions for issues.</p> <p>7. Achieves the requested KPIs (Key Performance Indicators) monthly.</p> <p>8. Ensures accurate appointment scheduling by confirming dates, times, and other details with customers to minimize errors and miscommunication.</p> <p>9. Assists customers with general information regarding services, policies, and procedures to guide them effectively.</p> <p>10. Coordinates with other departments to ensure smooth patient flow and timely bookings.</p> <p>11. Escalates complex issues or complaints to senior team members as needed, ensuring that problems are addressed promptly and effectively.</p> <p>12. Prepares reports and updates on appointment scheduling, booking trends, and customer feedback to support ongoing improvements in service delivery.</p> <p>13. Other duties as assigned within the scope of the job. </p> <p> <strong>All Fakeeh Care employees are responsible for continuous improvement, including:</strong> </p> <p>1. Performing all duties and tasks in a manner that supports Fakeeh s Person-Centered care values. </p> <p>2. Actively contributing to continuous improvement initiatives, within the scope of the role.</p> <p>3. Adherence to safety protocols and proactively seeking to address any job-related safety concerns.</p> <p>4. Maintaining strict confidentiality of all sensitive information accessed or encountered during work.</p> <p>5. Complying with cybersecurity policies and standards to protect Fakeeh s systems and participating in awareness</p> <p>training and initiatives to prevent cyber threats.</p> <p>6. Adhering to and upholding Fakeeh Care s code of conduct, policies and ethical standards.</p> <p>7. Completion of mandatory education as per the requirement, at least one month prior to expiration. </p> <p> <br> </p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Skills and Abilities:</strong> </p> <ul> <li>Strong communication skills.</li> <li>Excellent customer service skills.</li> <li>Ability to handle a high volume of calls or inquiries in a timely and efficient manner. </li> </ul> <p> <strong>Experience:</strong> </p> <p>0 2 Experience in a customer service or call center environment, preferably within healthcare or medical services. </p> <p> <strong>Education:</strong> </p> <p>High school diploma / bachelor's degree in healthcare administration, business administration, or related field. </p> <p> <strong>Language:</strong> </p> <p>Excellent command of both oral and written English &amp; Arabic. </p> <p> <strong> <br>Licenses / Certifications: </strong> </p> <p>N/A </p>

<p><br></p> <p>The ideal candidate will have a strong background in well-known restaurant brands, with the ability to lead diverse functions, optimize operational performance, and support the company s long-term expansion strategy.</p> <strong>Key Accountabilities</strong> <p>The position involves:</p> <ul> <li> <p>Lead and oversee the company s overall operations, ensuring efficiency, consistency, and alignment with strategic objectives.</p> </li> <li> <p>Develop and implement operational strategies to support business growth, profitability, and expansion.</p> </li> <li> <p>Oversee restaurant operations and ensure compliance with brand standards, food safety requirements, and service quality expectations.</p> </li> <li> <p>Manage and coordinate multiple departments, including Operations, Research &amp; Development (R&amp;D), Maintenance, Projects, and Call Center.</p> </li> <li> <p>Establish and monitor KPIs, operational performance metrics, and reporting frameworks across all departments.</p> </li> <li> <p>Drive process improvements, operational efficiency, cost optimization, and resource utilization.</p> </li> <li> <p>Oversee new restaurant openings, projects, and operational readiness to support business expansion.</p> </li> <li> <p>Collaborate with senior management to develop business plans, budgets, and growth strategies.</p> </li> <li> <p>Monitor financial and operational performance, identifying opportunities to improve profitability and productivity.</p> </li> <li> <p>Ensure consistent customer experience and service standards across all locations and business units.</p> </li> <li> <p>Lead, develop, and mentor departmental heads, fostering accountability, collaboration, and high performance.</p> </li> <li> <p>Identify operational risks and implement effective solutions to ensure business continuity and sustainable growth.</p> </li> </ul><p><strong>Desired Candidate Profile</strong></p><h4>Knowledge, Skills, and Experience</h4> We Are Looking For: <ul> <li> <p>Bachelor s degree in Business Administration, Hospitality Management, Engineering, or a related field. An MBA is an advantage.</p> </li> <li> <p> <strong>5 years of experience as an Operations Director</strong>, with a strong record of leadership and operational achievement.</p> </li> <li> <p>Proven experience within well-known restaurant brands or established F&amp;B retail businesses.</p> </li> <li> <p>Strong experience managing multiple departments, particularly Operations, R&amp;D, Maintenance, Projects, and Call Center functions.</p> </li> <li> <p>Demonstrated ability to lead large teams, manage complex operations, and drive business performance.</p> </li> <li> <p>Strong financial and commercial acumen, including budgeting, cost control, and profitability improvement.</p> </li> <li> <p>Experience in restaurant expansion, operational standardization, and multi-site management is highly preferred.</p> </li> <li> <p>Excellent strategic planning, problem-solving, and decision-making skills.</p> </li> <li> <p>Strong stakeholder management and communication skills in Arabic and English.</p> </li> <li> <p>Ability to work in a fast-paced environment, manage competing priorities, and deliver measurable results.</p> </li> </ul> <br>

WE’RE HIRING: NETWORK ENGINEER L1/L2 – SAUDI ARABIA<br>Department: Information Technology / Network Infrastructure Employment Type: 3 Months with Potential Extension<br>Excis is a global IT support provider with a presence in 190+ countries, 6,000+ engineers, and 200+ enterprise clients. We provide a collaborative environment focused on technical growth, continuous learning, and global enterprise exposure.<br>We are seeking a technically strong Network Engineer L1/L2 to support enterprise and data centre network infrastructure.<br>The role covers network design, configuration, monitoring, troubleshooting, maintenance, upgrades, and incident resolution. Strong hands-on experience with Cisco ACI, Cisco Nexus, APIC, ANP, DMVPN, SD-WAN, VMware NSX-T, and enterprise routing/switching is required. Experience supporting critical production, data centre, banking, or financial-services environments is highly desirable.<br>Key Responsibilities Enterprise & Data Centre Networking Configure, maintain, troubleshoot, and support enterprise and data centre network infrastructure. Support highly available and business-critical network environments. Configure and troubleshoot Cisco Nexus and data centre technologies. Support Cisco ACI environments including APIC, ANP/EPG, tenants, bridge domains, contracts, and endpoint connectivity. Perform network upgrades, migrations, hardware replacements, and infrastructure changes. Support physical and virtual network connectivity. Monitor network availability, performance, capacity, and reliability. Follow change management, security, and operational procedures. Cisco ACI & Nexus Administer and troubleshoot Cisco ACI and APIC. Work with tenants, EPGs/ANPs, bridge domains, contracts, VRFs, VLAN/VXLAN, and endpoint connectivity. Configure and troubleshoot Cisco Nexus switches. Investigate routing, switching, application communication, and performance issues. Routing & Switching Configure and troubleshoot enterprise routing and switching. Work with BGP, OSPF, EIGRP, and static routing. Troubleshoot VLANs, trunking, STP, Ether Channel, VRF, ARP, DHCP, DNS, and TCP/IP. Analyse routing tables and network paths. Support network segmentation, redundancy, and high-availability architectures. DMVPN & SD-WANConfigure, monitor, and troubleshoot DMVPN. Support enterprise WAN and branch connectivity. Implement and maintain SD-WAN solutions. Troubleshoot WAN tunnels, routing, latency, packet loss, and connectivity. Coordinate with service providers on circuit and connectivity issues. Support WAN-to-SD-WAN migrations. Network Virtualisation Support VMware NSX-T environments. Troubleshoot virtual networking, overlay networks, and physical-to-virtual connectivity. Support network segmentation and security policies. Coordinate with server, virtualisation, and cloud teams. Dell & HP Networking Configure, manage, and troubleshoot Dell and HP switches. Perform VLAN configuration, routing, upgrades, replacements, and migrations. Troubleshoot interoperability between network platforms. Monitoring & Troubleshooting Monitor network infrastructure and respond to alerts and incidents. Perform advanced network troubleshooting and root cause analysis. Use Wireshark for packet capture and analysis. Analyse logs, routing information, interface statistics, and network telemetry. Identify recurring incidents and implement corrective actions. Escalate complex issues to senior engineers, vendors, or technology partners. Participate in incident, problem, and change management. Production & Data Centre Support Support critical production and data centre network environments. Participate in maintenance windows, upgrades, migrations, and infrastructure changes. Respond to high-priority incidents and service disruptions. Support disaster recovery and business continuity activities. Participate in on-call or after-hours support when required. Documentation & Compliance Maintain network diagrams, configurations, IP addressing information, and technical documentation. Document changes, incidents, troubleshooting activities, and resolutions. Maintain operational procedures and knowledge-base documentation. Follow security, access control, audit, and change management requirements.<br>Essential Skills & Qualifications Bachelor’s degree in Computer Science, IT, Engineering, Networking, or related field.8+ years of experience in enterprise networking, data centre networking, or similar network engineering environments. Strong hands-on experience with Cisco ACI, Cisco Nexus, APIC, and ANP/EPG. Strong enterprise routing and switching knowledge. Experience with DMVPN and SD-WAN. Hands-on experience with Dell and HP switches. Experience with VMware NSX-T and network virtualisation. Strong knowledge of TCP/IP and network protocols. Strong troubleshooting and diagnostic skills. Proficiency with Wireshark and packet analysis tools. Experience supporting critical production and/or data centre environments. Strong analytical, problem-solving, communication, and documentation skills. Ability to work independently and collaboratively. Willingness to support maintenance windows and on-call/after-hours activities.<br>Technical Skills Cisco ACI | Cisco Nexus | APIC | ANP/EPG | VLAN | VXLAN | VRF | BGP | OSPF | EIGRP | STP | Ether Channel | TCP/IP | DNS | DHCP | DMVPN | SD-WAN | VMware NSX-T | Dell Switches | HP Switches | Network Virtualisation | Network Security | Wireshark | Packet Capture | Network Monitoring | Data Centre Networking | Enterprise WAN/LAN<br>Preferred Certifications Cisco CCNP Enterprise Cisco CCIE Enterprise Infrastructure Cisco ACI certification VMware NSX/networking certification Other recognised networking or infrastructure certifications<br>Key Competencies Advanced network troubleshooting and root cause analysis Enterprise and data centre networking Critical production incident management Network security and segmentation High availability and network resilience Strong attention to detail Effective communication and stakeholder management Technical documentation Ability to work under pressure Proactive identification of network risks and performance issues<br>Why Join Excis? Join a global IT support organisation where you will gain exposure to enterprise clients, advanced networking and data centre technologies, technical development opportunities, and a collaborative international environment.

<p><strong>Company Description</strong> Dar As Sihha Medical Center is a long-established healthcare provider in Dammam, Saudi Arabia, serving the community since 1996 with compassion, respect, and dignity. Over more than two decades, the center has built a strong reputation for accessible, high-quality medical care and continuous growth. It employs a multidisciplinary team of specialist physicians and technicians who are recognized for their expertise and versatility. Registered with the Saudi Ministry of Health, Dar As Sihha is known as “The Trusted Hands” for its patient-centric approach. The center operates 24/7 with a fully equipped emergency department staffed by highly trained doctors prepared to handle any contingency.</p><p><br></p><p><strong>Role Description</strong> The ENT Specialist will provide comprehensive diagnostic and therapeutic care for patients with ear, nose, and throat conditions, including conducting outpatient consultations, performing clinical examinations, and interpreting diagnostic tests. Responsibilities include developing individualized treatment plans, performing relevant ENT procedures, coordinating pre- and post-operative care, and collaborating with other medical specialists to ensure integrated patient management. The role also involves maintaining accurate medical records, adhering to clinical protocols and Ministry of Health regulations, and participating in quality improvement and infection control initiatives. The ENT Specialist will offer patient education, provide follow-up care, and contribute to emergency coverage as needed. This is a full-time, on-site role based at Dar As Sihha Medical Center in Dammam.</p><p><br></p><p><strong>Qualifications</strong></p><ul><li>Recognized medical degree (MBBS or equivalent) and completed residency or specialist training in Otorhinolaryngology (ENT).</li><li><strong>Valid professional license or eligibility to obtain licensure from the Saudi Commission for Health Specialties.</strong></li><li>Demonstrated clinical competence in ENT diagnostics, medical management, and common ENT procedures and surgeries.</li><li>Strong skills in patient assessment, clinical decision-making, and evidence-based treatment planning.</li><li>Ability to work effectively in a multidisciplinary team and collaborate with other specialists and nursing staff.</li><li>Clear and compassionate communication skills for interacting with patients and families from diverse backgrounds.</li><li>Commitment to patient-centric care, ethical practice, and adherence to safety and quality standards.</li><li>Experience in emergency ENT care and managing acute cases is highly desirable.</li><li>Proficiency in medical documentation and use of electronic health records.</li><li>Fluency in English; proficiency in Arabic is an advantage.</li><li>Willingness to work in shifts and participate in on‑call duties as required.</li><li>Medical degree with specialization in ENT / Otolaryngology.</li><li><strong>Valid SCFHS classification and registration.</strong></li><li>Valid professional license to practice in Saudi Arabia.</li><li>Relevant clinical experience as an ENT Specialist.</li><li>Strong clinical, communication, and interpersonal skills.</li><li>Ability to work effectively within a multidisciplinary healthcare team.</li><li>Commitment to providing high-quality, patient-centered care.</li></ul><p><br></p><p>Key Responsibilities</p><ul><li>Provide comprehensive ENT consultations, diagnosis, treatment, and follow-up care.</li><li>Assess and manage patients with ear, nose, throat, and related conditions.</li><li>Perform ENT procedures within the scope of professional qualifications.</li><li>Develop appropriate treatment plans based on patient needs.</li><li>Maintain accurate and up-to-date medical records.</li><li>Educate patients regarding diagnosis, treatment, and preventive care.</li><li>Collaborate effectively with other physicians and healthcare professionals.</li><li>Maintain high standards of patient safety, quality of care, and professional ethics.</li></ul><p><br></p><p>Location</p><p><strong>Eastern Province, Saudi Arabia – Dammam </strong></p><p>Interested candidates are invited to submit their <strong>updated CV and SCFHS registration/classification details</strong> for consideration.</p>

<p><strong>Company Description</strong> Dar As Sihha Medical Center is a long-established healthcare provider in Dammam, Saudi Arabia, serving the community since 1996 with compassion, respect, and dignity. Over more than two decades, the center has built a strong reputation for accessible, high-quality medical care and continuous growth. It employs a multidisciplinary team of specialist physicians and technicians who are recognized for their expertise and versatility. Registered with the Saudi Ministry of Health, Dar As Sihha is known as “The Trusted Hands” for its patient-centric approach. The center operates 24/7 with a fully equipped emergency department staffed by highly trained doctors prepared to handle any contingency.</p><p><br></p><p><strong>Role Description</strong> The ENT Specialist will provide comprehensive diagnostic and therapeutic care for patients with ear, nose, and throat conditions, including conducting outpatient consultations, performing clinical examinations, and interpreting diagnostic tests. Responsibilities include developing individualized treatment plans, performing relevant ENT procedures, coordinating pre- and post-operative care, and collaborating with other medical specialists to ensure integrated patient management. The role also involves maintaining accurate medical records, adhering to clinical protocols and Ministry of Health regulations, and participating in quality improvement and infection control initiatives. The ENT Specialist will offer patient education, provide follow-up care, and contribute to emergency coverage as needed. This is a full-time, on-site role based at Dar As Sihha Medical Center in Dammam.</p><p><br></p><p><strong>Qualifications</strong></p><ul><li>Recognized medical degree (MBBS or equivalent) and completed residency or specialist training in Otorhinolaryngology (ENT).</li><li><strong>Valid professional license or eligibility to obtain licensure from the Saudi Commission for Health Specialties.</strong></li><li>Demonstrated clinical competence in ENT diagnostics, medical management, and common ENT procedures and surgeries.</li><li>Strong skills in patient assessment, clinical decision-making, and evidence-based treatment planning.</li><li>Ability to work effectively in a multidisciplinary team and collaborate with other specialists and nursing staff.</li><li>Clear and compassionate communication skills for interacting with patients and families from diverse backgrounds.</li><li>Commitment to patient-centric care, ethical practice, and adherence to safety and quality standards.</li><li>Experience in emergency ENT care and managing acute cases is highly desirable.</li><li>Proficiency in medical documentation and use of electronic health records.</li><li>Fluency in English; proficiency in Arabic is an advantage.</li><li>Willingness to work in shifts and participate in on‑call duties as required.</li><li>Medical degree with specialization in ENT / Otolaryngology.</li><li><strong>Valid SCFHS classification and registration.</strong></li><li>Valid professional license to practice in Saudi Arabia.</li><li>Relevant clinical experience as an ENT Specialist.</li><li>Strong clinical, communication, and interpersonal skills.</li><li>Ability to work effectively within a multidisciplinary healthcare team.</li><li>Commitment to providing high-quality, patient-centered care.</li></ul><p><br></p><p>Key Responsibilities</p><ul><li>Provide comprehensive ENT consultations, diagnosis, treatment, and follow-up care.</li><li>Assess and manage patients with ear, nose, throat, and related conditions.</li><li>Perform ENT procedures within the scope of professional qualifications.</li><li>Develop appropriate treatment plans based on patient needs.</li><li>Maintain accurate and up-to-date medical records.</li><li>Educate patients regarding diagnosis, treatment, and preventive care.</li><li>Collaborate effectively with other physicians and healthcare professionals.</li><li>Maintain high standards of patient safety, quality of care, and professional ethics.</li></ul><p><br></p><p>Location</p><p><strong>Eastern Province, Saudi Arabia – Dammam </strong></p><p>Interested candidates are invited to submit their <strong>updated CV and SCFHS registration/classification details</strong> for consideration.</p>

Referral & Data Management Receive, review, and validate referrals submitted through SNB branches and referral portals. Ensure data completeness and accuracy before processing or escalating. Maintain and update referral status across systems. Sales & Operations Coordination Coordinate with Activation Sales Officers, call center, underwriting, and operations teams. Track referral progress and follow up on pending actions through Tasheel Back office. Submit application exceptions if needed to relevant stakeholders. Ensure calling clients who submitted their application app, and make sure they complete their journey within Tasheel App Assist clients in obtaining the necessary steps/documents to book their application Escalate operational issues and bottlenecks in a timely manner. Reporting & Performance Tracking Prepare daily, weekly, and monthly referral performance reports. Track conversion ratios, turnaround times, and booking volumes. Share performance insights with management and project stakeholders. Process & SOP Compliance Ensure adherence to approved SOPs, SLAs, and project workflows. Support implementation of process updates and system enhancements. Maintain documentation related to workflows, reports, and controls. Stakeholder Support Respond to internal queries from SNB teams, sales, and operations. Support preparation of demos, screenshots, and training materials when required. Assist in onboarding new users and explaining system usage basics. Key Performance Indicators (KPIs) Referral to Submission conversion rate. Submission to Booking conversion rate. Booking turnaround time (TAT). Conversion and booking support effectiveness. Timeliness and accuracy of reports. Issue resolution and escalation efficiency.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Who Are We❓</strong><br> <p><em>We Are Foodics!</em> a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><br><p><strong>The Job in a Nutshell </strong><br>We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels</p><br><p>In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!</p><br><p><strong><br>What Will You Do❓</strong><br></p><br><ul><li>Handle and provide the correct answers for client inquiries received at the center of excellence.</li><li>Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.</li><li>Document communication logs into our CRM and ticketing systems with accuracy.</li><li>Train clients on using Foodics products using multiple virtual channels.</li><li>Report daily events to team leaders and highlight areas where more attention may be needed.</li></ul><p><strong>What Are We Looking For❓</strong></p><br><ul><li>Bachelor’s degree in any major. (Preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in the English language, especially speaking and communicating verbally (Must)</li><li>Excellent typing skills (Must)</li><li>Flexible to work in different shifts in Khobar - On-site (Must)</li><li>Comfortable and skilled in delivering training (Preferred)</li><li>Willing to work hard and with autonomy to handle customer cases till case resolution</li><li>Is naturally strong in communication, with great ability for problem-solving</li><li>Comfortable in conducting routine tasks while maintaining quality standards.</li></ul><p><strong>What We Offer You❗</strong></p><br><p>We believe you will love working at Foodics!</p><br><ul><li><ul><li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Assistant Consultant – Pediatric Cardiac Intensive Care Unit (PCICU)<br>King Faisal Specialist Hospital & Research Centre (KFSH&RC) | Riyadh, Saudi Arabia<br><br>Provide specialized critical care for neonates, infants, children, and adolescents with complex congenital and acquired heart disease in a tertiary/quaternary pediatric cardiac intensive care environment.<br><br>Key responsibilities and clinical experience:<br><br>- Management of critically ill pediatric cardiac patients following complex congenital heart surgery and interventional cardiology procedures.<br>- Comprehensive management of postoperative cardiac patients, including low cardiac output syndrome, arrhythmias, heart failure, pulmonary hypertension, respiratory failure, and other complex complications.<br>- Advanced pediatric critical care including mechanical ventilation, vasoactive and inotropic support, invasive hemodynamic monitoring, fluid and electrolyte management, and renal support.<br>- Active involvement in the care of patients receiving extracorporeal membrane oxygenation (ECMO), including clinical monitoring, troubleshooting, multidisciplinary decision-making, and assessment for weaning and decannulation.<br>- Participation in the management of patients with complex single-ventricle physiology and staged palliation, including Norwood, Glenn, and Fontan pathways.<br>- Close collaboration with pediatric cardiac surgeons, cardiologists, anesthesiologists, perfusionists, intensivists, nurses, respiratory therapists, and other multidisciplinary teams.<br>- Participation in emergency response, resuscitation, and management of acute deterioration in critically ill pediatric cardiac patients.<br>- Participation in PCICU on-call services and provision of continuous critical care.<br>- Teaching and clinical supervision of residents, fellows, medical students, and multidisciplinary healthcare professionals.<br>- Participation in clinical research, quality improvement projects, clinical audits, and development of evidence-based practices.<br>- Commitment to patient safety, family-centered care, effective multidisciplinary communication, and continuous improvement in pediatric cardiac critical care.<br><br>Areas of Clinical Interest:<br>Pediatric Cardiac Critical Care | Congenital Heart Disease | ECMO | Mechanical Circulatory Support | Postoperative Cardiac Care | Single-Ventricle Physiology | Pediatric Hemodynamics | Cardiac Intensive Care

Assistant Consultant – Pediatric Cardiac Intensive Care Unit (PCICU)<br>King Faisal Specialist Hospital & Research Centre (KFSH&RC) | Riyadh, Saudi Arabia<br><br>Provide specialized critical care for neonates, infants, children, and adolescents with complex congenital and acquired heart disease in a tertiary/quaternary pediatric cardiac intensive care environment.<br><br>Key responsibilities and clinical experience:<br><br>- Management of critically ill pediatric cardiac patients following complex congenital heart surgery and interventional cardiology procedures.<br>- Comprehensive management of postoperative cardiac patients, including low cardiac output syndrome, arrhythmias, heart failure, pulmonary hypertension, respiratory failure, and other complex complications.<br>- Advanced pediatric critical care including mechanical ventilation, vasoactive and inotropic support, invasive hemodynamic monitoring, fluid and electrolyte management, and renal support.<br>- Active involvement in the care of patients receiving extracorporeal membrane oxygenation (ECMO), including clinical monitoring, troubleshooting, multidisciplinary decision-making, and assessment for weaning and decannulation.<br>- Participation in the management of patients with complex single-ventricle physiology and staged palliation, including Norwood, Glenn, and Fontan pathways.<br>- Close collaboration with pediatric cardiac surgeons, cardiologists, anesthesiologists, perfusionists, intensivists, nurses, respiratory therapists, and other multidisciplinary teams.<br>- Participation in emergency response, resuscitation, and management of acute deterioration in critically ill pediatric cardiac patients.<br>- Participation in PCICU on-call services and provision of continuous critical care.<br>- Teaching and clinical supervision of residents, fellows, medical students, and multidisciplinary healthcare professionals.<br>- Participation in clinical research, quality improvement projects, clinical audits, and development of evidence-based practices.<br>- Commitment to patient safety, family-centered care, effective multidisciplinary communication, and continuous improvement in pediatric cardiac critical care.<br><br>Areas of Clinical Interest:<br>Pediatric Cardiac Critical Care | Congenital Heart Disease | ECMO | Mechanical Circulatory Support | Postoperative Cardiac Care | Single-Ventricle Physiology | Pediatric Hemodynamics | Cardiac Intensive Care