Call Center Jobs in Saudi

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.<br>We are seeking an experienced SAP Payroll Consultant with 6–8 years of expertise in SAP HCM Payroll / Success Factors Employee Central Payroll (ECP) to design, implement, and support payroll solutions. The consultant will work closely with business stakeholders to deliver optimized, compliant, and scalable payroll processes. The role requires strong functional knowledge, hands-on configuration experience, and the ability to manage end-to-end payroll lifecycle activities.<br>Location : Riyadh, Saudi Arabia (onsite) Contract : 12 months, (extendable) Experience : 8+ years Only immediate joiners will be considered for this opportunity.<br>Required Skills & Expertise· Strong hands-on experience in SAP HCM Payroll / SAP ECP· Expertise in Payroll schemas and rules (PCRs), Wage type configuration, and Payroll Control Center (PCC)· Solid understanding of payroll processes, gross-to-net calculations· Knowledge of country-specific payroll regulations and tax compliance· Experience in handling year-end activities and statutory reporting· Ability to analyze complex payroll issues and propose solutions· Experience in debugging payroll runs and resolving discrepancies· Strong documentation skills (FS, configuration docs, test scripts)· 6-7 years of experience in SAP Payroll (SAP HCM / Success Factors ECP)· Experience in support and enhancement projects· Exposure to global payroll or multi-country payroll is an advantage<br>Optional / Preferred Skills· Experience with Success Factors EC Payroll· Knowledge of ABAP debugging (nice to have)· Familiarity with integration tools<br>Key Responsibilities· Design, configure, and implement SAP Payroll solutions based on business requirements· Customize payroll schemas, wage types, and Personnel Calculation Rules (PCRs)· Ensuring integration with other SAP modules (PA, OM, Time Management, FI)· Gather and analyze payroll requirements from business stakeholders· Translate business needs into functional specifications and system design· Evaluate existing payroll processes and recommend improvements· Validate payroll schema execution, and integrations· Ensure compliance with country-specific statutory and tax requirements· Resolve payroll-related production issues· Troubleshoot payroll errors, resolve issues and ensure timely payroll processing· Support payroll data migration and reconciliation activities· Ensure data accuracy, integrity, and audit compliance<br><br>WHAT’S ON OFFER:You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.<br>To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to Swati. J@aven-sys.com Your interest will be treated with strict confidentiality.<br>CONSULTANT DETAILS:Consultant Name : Swati Jaiswal Avensys Consulting Pte Ltd Email : Swati. J@aven-sys.comWhatsapp : +65 6761 9826<br>Privacy Statement:We take your personal data protection seriously and adhere to both EU and local data protections regulations.<br>Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.<br>Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Business Development Manager – Incident Response</strong></p><br><p><strong>Location: Saudi Arabia - Riyadh</strong></p><br><p>As a Business Development Manager (IR), you will hold responsibility for the effective hunting of new IR related opportunities and focus on growing and developing existing customers by expanding our installed base into customer’s IR infrastructures.</p><br><p>This exciting role will allow you to use your extensive network and engage our sales teams to create account specific IR focused messaging, proactively approach customer IR buying centres, create positive awareness around Fortinet IR proposition and identify new IR related opportunities. You will support your Sales colleagues to develop and close IR opportunities and stress your hunting mentality to expand our IR sales pipeline in parallel.</p><br><p><strong>Our Team</strong></p><br><p>The Fortinet Enterprise &amp; regional named sales team is a group of highly driven and tenacious professionals, with an entrepreneurial spirit and a hunger for winning.&nbsp; From our offices in Saudi Arabia, their mission is to drive new business opportunities via direct sales engagements into a set of named accounts and strategic partners. Your role will be dedicated to customers, not partners, to identify opportunities and build a strong IR-related sales pipeline.</p><br><p><strong>Responsibilities</strong></p><br><ul> <li>Engage with Enterprise Sales teams to build account specific IR messaging</li> <li>Participate account planning sessions and take ownership on IR related call to actions</li> <li>Build revenue and non-revenue business plans with Enterprise and regional sales districts</li> <li>Collaborate with IR Channel BDM and EMEA IR team to align IR Sales initiatives to / with Channel and EMEA priorities</li> <li>Provide ongoing sales trainings to Enterprise sales team</li> <li>Partner with Fortinet marketing and engineering teams to drive revenue growth within region</li> <li>Carry quarterly and annual IR revenue targets</li></ul><p><strong>Required Skills</strong></p><br><ul> <li>5+ years large account or enterprise selling experience</li> <li>3+ years IR service selling experience</li> <li>Additional business development experience preferred</li> <li>Experience in building business and marketing plans with sales teams&nbsp;</li> <li>Excellent presentation skills to executives &amp; individual contributors</li> <li>Excellent written and verbal communication skills</li> <li>Candidate must thrive in a fast-paced, ever-changing environment</li> <li>Competitive, Self-starter, Hunter-type mentality</li> <li>College or University degree preferred</li> <li>Language: Arabic &amp; English at professional level</li></ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.</p> <p> </p> <p>Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. </i> </p>

<p>Act as the first level of IT technical support to Nahdi users regarding the hardware and software to facilitate Nahdi s operations, maintain all the hardware devices and the software, and ensure standardization</p><p><strong>Accountabilities</strong></p><p><strong>Hardware &amp; Software Issues/Requests:</strong> Receive Nahdi users software and hardware issues/requests through e-mail, system alerts etc to solve the issue directly within the agreed Service Level Agreement (SLA) or reassign to the concerned IT team.</p><p>Prepare the receiving form to Nahdi users of the new hardware received and archive all the related documents to ensure proper asset management.</p><p><strong>New Hires:</strong> Execute the tickets -received from the supervisor- of the new hires through the creation of e-mail user, windows installation, the approved required applications, access on the business domain .etc to ensure providing the IT services as per the job profile.</p><p><strong>Hardware &amp; Software:</strong> Ensure the maintenance of Nahdi hardware though the review of the warranty (expiry date and specifications) the preparation of the receiving form to be signed by the vendor- and the communication with the contracted vendors to ensure on-time maintenance.</p><p>Maintain the IT support asset inventory through the check of the hardware per the monthly periodic maintenance plan, receiving the new hardware devices and preparation of the hardware for the usage to meet the business requirements.</p><p>Maintain the users software and applications (such as antivirus, Microsoft Office etc.) through ensuring the timely update per the monthly periodic maintenance plan to prevent software conflict with old versions and upgrades and to ensure compatibility with the business use.</p><p><strong>Trends &amp; Technologies:</strong> Keep up-to-date with new trends and technologies in IT field</p><p>Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned</p><p><strong>Work Environment</strong></p><p>IIndoors : 100% Outdoors : 0%</p><p>Working Days : 5 Working Days Days off : 2 Days Off Working Hours : 8:00 AM 6:00 PM (1 hour break) (on call)</p><p><strong>Job Requirement</strong></p><p><strong>Desired Candidate Profile</strong></p><p>Education BSc in IT (or related)</p><p>Experience 1 - 2 Years of Experience</p><p>Computer Skills MS Office Suite Networking Basics Windows installation Infrastructure Knowledge</p><p>Languages English Arabic</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Education and Professional Certifications/Licenses</strong></span></p><br><ul> <li><span>Bachelor degree in </span><span>Social Science or&nbsp;</span><span>Arts Degree in Social Work with no experience required</span></li> <li><span>SCHS Registration/License</span></li></ul> <p><span><strong>Job</strong></span><span><strong> Purpose&nbsp;</strong></span></p><br> <br> <span>To provide social work services for patients and their families in the resolution of problems arising from their medical conditions and circumstances.</span> <br> <p><span><strong>Key Accountabilities &amp; Responsibilities</strong></span></p><br> <br> <ul> <li><span>Visits the Wards/Units regularly and establishes professional relationships with the medical and nursing staff and ensures that the treating physicians and nurses are fully aware of the social circumstances of the patient.&nbsp;</span></li> <li><span>Interviews patients, family members and friends to develop background knowledge concerning the patients’ social life in order to assess their social needs.</span></li> <li><span>Prepares and implements an appropriate management plan to alleviate adverse effects upon patients; ensuring maximum utilisation of all available resources to achieve this goal.</span></li> <li><span>Educates the patient and family in the understanding of and adherence to the medical and social management plans.</span></li> <li><span>Trains and shares knowledge with other staff and students</span></li> <li><span>Refer patients to social welfare agencies after reviewing their cases.</span></li> <li><span>Assists in solving patients’ problems, which hinder their treatment, such as providing financial, social and physiological support.</span></li> <li><span>Refer the patient to the Ministry of social devlpoment to get the disability benifts for individuals with special needs. (car Parking Card , Airfare discount card ) and the Financial Aid and rehab equipments</span></li> <li><span>Prepares necessary reports and statistics supported by feedback/ remarks, as necessary, and submit such reports to the Social Work Supervisor for necessary actions.</span></li> <li><span>Provide home on-call for emergency cases (Abuse-Neglect, Suicidal attempt and Social &amp;family issues)</span></li> <li><span>Assess the psychosocial needs of patients and their families in the clinic, considering factors like socioeconomic status, mental health, family dynamics, and support systems and provide emotional support and counseling to patients and families coping with illness, trauma, or loss.</span></li> <li><span>Respects patients and their families to promote for a Patient-Centered Care culture.</span></li> <li><span>Participates in and supports quality improvement and patient safety activities as an individual or as part of a multidisciplinary team.</span></li> <li><span>Perform&nbsp; other job related duties&nbsp; as assigned.</span></li> </ul> <br> <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">King Faisal Specialist Hospital &amp; Research Centre in Riyadh is seeking an <strong style="font-weight:700;">Assistant Consultant, Anesthesiology</strong>. This full-time position involves assisting in providing medical care within the Anesthesiology department and supervising interns and residents. The role operates in accordance with current medical staff bylaws, rules, regulations, and hospital policies and procedures.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Clinical Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Assist the Consultant in providing patient care and management in Anesthesiology, adhering to hospital medical care standards.</li> <li style="margin:0 0 6px;">Deliver high-quality patient care across all aspects of Anesthesiology, consistent with approved clinical privileges.</li> <li style="margin:0 0 6px;">Provide timely consultations for inpatients and emergency room cases, responding within prescribed timeframes as per hospital policy.</li> <li style="margin:0 0 6px;">Ensure timely completion, accuracy, and legibility of medical records.</li> <li style="margin:0 0 6px;">Provide on-call service, ensuring availability and response within hospital policy timeframes.</li> <li style="margin:0 0 6px;">Conduct daily morning rounds to identify patients ready for discharge and ensure discharge orders are written 24 hours prior to discharge.</li> <li style="margin:0 0 6px;">Perform other assigned clinical responsibilities related to the specialty.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Academic and Research Contributions</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Provide orientation, bedside training, and supervision to interns, residents, and fellows as assigned.</li> <li style="margin:0 0 6px;">Participate in departmental educational activities, training programs, and national and international medical conferences.</li> <li style="margin:0 0 6px;">Maintain and enhance professional knowledge and fulfill continuing education requirements.</li> <li style="margin:0 0 6px;">Contribute to clinical, basic, and translational research projects in accordance with Research Advisory Council Policy to advance knowledge and improve postgraduate education.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Administrative Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Undertake administrative duties assigned by the Head of Section or Chairman.</li> <li 0="" style="margin=" 6px;"="">Participate in mandatory departmental activities and serve on Departmental and Hospital committees as required.</li> <li style="margin:0 0 6px;">Assist the department in developing and implementing techniques to maximize resource utilization.</li> <li style="margin:0 0 6px;">Adhere to current Hospital and medical staff bylaws, rules, regulations, and policies, staying updated on any changes.</li> <li style="margin:0 0 6px;">Follow all hospital-related policies and procedures.</li> <li style="margin:0 0 6px;">Participate in self and others’ education, training, and development.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <p style="margin:0 0 12px; ************;">Candidates should possess 2-5 years of relevant experience in Anesthesiology. Specific qualifications will align with the requirements for an Assistant Consultant role within a hospital setting.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment</h3> <p style="margin:0 0 12px; ************;">This is a full-time position based in Riyadh, Saudi Arabia, within a leading medical institution committed to high standards of patient care and medical education.</p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.</p> <p> </p> <p>Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. </i> </p>

<h3><strong>About the Role</strong></h3><p>Weatherford is seeking a <strong>Field Specialist I - Production Solutions &amp; Intervention Services</strong> to join our team in a full-time capacity. This entry-level position is designed for professionals with 0-1 year of experience who are ready to develop technical and operational competency within the field.</p><h3><strong>Role Purpose and Development</strong></h3><p>The Field Specialist I supports the safe and efficient execution of Weatherford Production Solutions &amp; Intervention Services operations at customer well sites. This role provides a structured path for professional growth through hands-on field experience, dedicated training programs, and close supervision from experienced Field Specialists and supervisors.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Support the preparation and execution of Production Solutions &amp; Intervention Services jobs under supervision.</li><li>Assist with checking, preparing, assembling, testing, and maintaining intervention tools and related equipment.</li><li>Aid in running, operating, and retrieving downhole tools according to approved procedures and instructions.</li><li>Support pre-job planning, equipment preparation, mobilization, and post-job activities.</li><li>Assist senior Field Specialists with wellsite operations and troubleshooting equipment and operational issues.</li><li>Adhere to all Weatherford, client, and regulatory HSE requirements, actively participating in safety meetings and job risk assessments.</li><li>Assist with equipment function testing and report any defects or abnormalities to the supervisor.</li><li>Maintain accurate job documentation, including job tickets, equipment records, job logs, utilization sheets, WPTS entries, and job reports.</li><li>Assist with post-job inspection, cleaning, maintenance, and preparation of equipment for subsequent operations.</li><li>Develop knowledge of Weatherford Production Solutions &amp; Intervention Services products, tools, procedures, and applications.</li><li>Maintain effective communication with field personnel, supervisors, and client representatives.</li><li>Participate in technical and competency training programs to advance to higher Field Specialist levels.</li><li>Maintain equipment, workshop, yard, and work areas in a safe and organized condition.</li><li>Provide on-call and field support as operational requirements dictate.</li><li>Perform other duties as assigned by the supervisor within the physical requirements of the role.</li></ul><h3><strong>Qualifications and Experience</strong></h3><ul><li>0-3 year of relevant experience.</li></ul><h3><strong>Required Attributes</strong></h3><ul><li>Strong technical aptitude.</li><li>Commitment to safety protocols and procedures.</li><li>Willingness to learn and adapt in a dynamic environment.</li><li>Ability to work effectively in field and rig-site environments.</li></ul><h3><strong>Work Environment and Conditions</strong></h3><ul><li>Must be willing and physically able to work at customer locations, rigs, and well sites as required by operations.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><br>Governance Director (SAUDI NATIONALS ONLY)<br><br>Sector: Energy, Oil &amp; Gas, Power<br><br>Work Location: Riyadh, KSA<br><br>Remuneration: Highly competitive package <br><br>About the Opportunity:<br><br>Join a leading, well established organisation and play a key role in strengthening corporate governance, compliance, and accountability across their entire business.<br><br>Key Responsibilities:<br>Lead the development, implementation, and continuous improvement of the corporate governance framework.Ensure the Delegation of Authority (DoA) and authority matrix remain aligned with business objectives, regulatory requirements, and governance best practices.Advise and support the Board and its committees on governance, compliance, and fiduciary matters.Develop, communicate, and maintain governance policies and procedures across the organisation.Review and enhance internal policies, procedures, manuals, charters, and processes to ensure alignment with governance standards and constitutional documents.Promote a culture of transparency, accountability, risk awareness, and ethical business conduct.<br><br><br>Candidate Requirements:<br>Must be Saudi National.Proven experience for 13+ years in corporate governance, board affairs, compliance, or company secretarial functions.Must have corporate governance experience for a large business operating within the energy or oil &amp; gas sector in KSA.Strong understanding of governance frameworks, regulatory compliance, and risk management principles.<br><br><br><br> Qualifications Needed:<br>Bachelor's degree in Law or related field.Master's Degree in Law or a relevant field is a plus.Professional certifications in Governance &amp; Compliance (CCEP, GRC Professional Certification, CISA) are beneficial<br><br><br>Let op: vacaturefraude<br><br>Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:<br>* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).<br>* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.<br> <br>Important: job fraud<br> <br>Unfortunately, job fraud is becoming more common. Beware of such scams:<br>* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.<br>* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Corporate Governance, Energy, Oil &amp; Gas, Power, Governance, Legal<br> </div>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Rotana Hotels is seeking a <strong style="font-weight:700;">Team Leader Guest Services</strong> to join its Front Office team in Al Khobar, Eastern region. This full-time position is for a guest-focused professional responsible for delivering professional and customer-focused service. The primary objective is to ensure guests experience a positive and memorable stay by providing high levels of service and effective solutions.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Provide personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests.</li> <li style="margin:0 0 6px;">Prepare and coordinate the distribution of guest amenities, welcome letters, and fruit setups for VIPs and long-stay guests.</li> <li style="margin:0 0 6px;">Maintain current knowledge of the hotel and local services, supply information, respond to guest queries, and promote inter-hotel sales and in-house facilities.</li> <li style="margin:0 0 6px;">Maintain and update guest history profiles through the Opera guest profile system.</li> <li style="margin:0 0 6px;">Review and prepare next day’s arrival reports for VIPs and guests accorded special status, ensuring these are highlighted to management and necessary related functions are activated.</li> <li style="margin:0 0 6px;">Block rooms, ensuring allocation aligns with guest expectations, utilizing guest history, and communicating with all related departments to create awareness of any special requirements.</li> <li style="margin:0 0 6px;">Conduct courtesy calls and complete the daily call log as per established guidelines.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">A degree in the hospitality field.</li> <li style="margin:0 0 6px;">Previous experience of 2-5 years in a Front Office Department within a hotel environment.</li> <li style="margin:0 0 6px;">Proficiency in computer systems; knowledge of Opera is highly regarded.</li> <li style="margin:0 0 6px;">Well-versed in Guest Relations and Executive Club operations.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Skills and Competencies</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Immaculate personal presentation.</li> <li style="margin:0 0 6px;">Ability to solve problems effectively.</li> <li style="margin:0 0 6px;">Excellent presentation and communication skills.</li> <li style="margin:0 0 6px;">High aptitude for customer care.</li> <li style="margin:0 0 6px;">Proactive and attentive approach to work.</li> <li style="margin:0 0 6px;">Ability to work effectively under pressure in a fast-paced environment.</li> <li style="margin:0 0 6px;">Strong teamwork skills, thriving in a multi-cultural team and guest environment.</li> <li style="margin:0 0 6px;">Demonstrated competencies in: Understanding Hotel Operations, Effective Communication, Planning for Business, Supervising People, Understanding Differences, Supervising Operations, Teamwork, Adaptability, Customer Focus, and Drive for Results.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment</h3> <p style="margin:0 0 12px; ************;">This is a <strong style="font-weight:700;">full-time</strong> position based in <strong style="font-weight:700;">Al Khobar</strong>, within the Eastern region. The role involves working as part of a dynamic Front Office team, interacting with a diverse range of guests and colleagues in a fast-paced hospitality setting.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application</h3> <p style="margin:0 0 12px; ************;">Candidates meeting the above requirements are encouraged to apply.</p>

<p>Mnzil is building the workforce-housing infrastructure that keeps Saudi Arabia moving communities where people genuinely belong. The Real Estate &amp; Construction team is the engine that converts that vision into physical, liveable spaces at scale. As Construction Manager, you are the single accountable point for delivering projects from the first planning meeting through final handover: on time, on budget, safe, and built to a standard that reflects how seriously Mnzil takes the people who will call these spaces home.</p><p>Key Responsibilities</p><ul><li>Own the full project lifecycle planning, design coordination, execution, closeout, and handover with end-to-end accountability for scope, cost, schedule, and quality</li><li>Coordinate architects, engineers, consultants, contractors, and suppliers so that every discipline is aligned and no dependency falls through the cracks</li><li>Review architectural and engineering drawings critically: flag impracticalities, clashes, or cost drivers before they reach the site and cost real money</li><li>Develop and own project scopes, technical specifications, bills of quantities, cost estimates, and pricing proposals; interrogate contractor and supplier quotations and support commercial negotiations</li><li>Set detailed project schedules, budgets, and milestone plans; monitor on-site progress daily and take corrective action the moment a risk to cost or programme is identified</li><li>Enforce compliance with approved drawings, specifications, contracts, safety regulations, and Mnzil quality standards on every visit to site</li><li>Manage design changes, variation orders, claims, and technical clarifications with discipline and clear documentation</li><li>Report project status, cost performance, risk register, and forecasts to leadership in plain, data-backed language</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Civil Engineering, Architecture, or a closely related construction discipline</li><li>7+ years of hands-on construction project management experience, with a track record of delivering mid-to-large projects from design through handover</li><li>Demonstrated ability to read, interrogate, and coordinate multidisciplinary drawings and specifications across civil, structural, MEP, and architectural packages</li><li>Proven experience preparing and managing budgets, cost estimates, bills of quantities, and variation orders not just reviewing them</li><li>Strong command of project scheduling tools and the ability to maintain programme integrity under real site pressure</li><li>Experience operating on Saudi construction sites and working within KSA regulatory and safety frameworks is a significant advantage</li></ul>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Liebherr Group is seeking a <strong style="font-weight:700;">Service Engineer</strong> to join its Customer Service team in Makkah and Jeddah, Saudi Arabia. This full-time position is open exclusively to Saudi nationals. The successful candidate will be integral to ensuring the optimal performance of maritime equipment at customer sites.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Purpose and Scope</h3> <p style="margin:0 0 12px; ************;">The primary purpose of this role is to manage the installation, commissioning, maintenance, troubleshooting, and servicing of various maritime equipment. This includes a wide range of maritime cranes, ensuring their reliable and efficient operation while upholding high standards of safety and service quality. The Service Engineer will provide professional technical support directly at customer locations.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Diagnose, repair, overhaul, and adjust maritime equipment, including Harbour Mobile Cranes, Ship Cranes, Offshore Cranes, Ship to Shore, Rubber Tyre Gantry, and Rail Mounted Gantry.</li> <li style="margin:0 0 6px;">Perform assembly and commissioning of new machinery.</li> <li style="margin:0 0 6px;">Apply and install factory-issued updates and modifications to equipment.</li> <li style="margin:0 0 6px;">Repair or replace damaged or worn parts as required.</li> <li style="margin:0 0 6px;">Operate machines for testing, inspection, and troubleshooting purposes.</li> <li style="margin:0 0 6px;">Prepare timely and detailed reports following each service attendance.</li> <li style="margin:0 0 6px;">Adhere to all applicable safety standards and regulations.</li> <li style="margin:0 0 6px;">Represent Liebherr and its core values in all interactions.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Technical Expertise</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Successful completion of a technical apprenticeship as a mechanical, electronic, or mechatronic technician, or possession of a higher technical education.</li> <li style="margin:0 0 6px;">Advanced knowledge and practical experience in electrical and hydraulic systems.</li> <li style="margin:0 0 6px;">Basic proficiency in MS Office applications.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Skills and Personal Attributes</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Highly proficient in both spoken and written English.</li> <li style="margin:0 0 6px;">Demonstrated ability to organize, manage, and complete projects effectively, both independently and as part of a team.</li> <li style="margin:0 0 6px;">Ability to cooperate and communicate effectively with all levels of staff.</li> <li style="margin:0 0 6px;">Capacity to multitask while performing work in a competent and professional manner.</li> <li style="margin:0 0 6px;">A strong team player with a collaborative approach.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment and Conditions</h3> <p style="margin:0 0 12px; ************;">This role requires a willingness to travel extensively within Saudi Arabia to various customer sites. The Service Engineer must also be prepared to work overtime, including on weekends or on-call duty, as operational demands dictate. This is a full-time position based in the Makkah and Jeddah regions.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Abdul Hadi Abdullah Al-Qahtani &amp; Sons Beverage Company (AQS-PEPSI) is seeking a <strong style="font-weight:700;">Pre Seller</strong> to join its team in Abha, 'Asir, Saudi Arabia. This full-time position requires 2-5 years of relevant experience and focuses on achieving sales targets, expanding distribution, and ensuring effective field execution within a designated territory.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Achieve sales targets for all assigned SKUs within the designated territory or route.</li> <li style="margin:0 0 6px;">Expand product distribution by increasing availability and visibility across various channels (TT, ET, SSV, Wholesale).</li> <li style="margin:0 0 6px;">Identify and acquire new customers to grow numeric coverage within the assigned area.</li> <li style="margin:0 0 6px;">Track and minimize out-of-stock and expiry situations, ensuring FIFO compliance at every outlet.</li> <li style="margin:0 0 6px;">Plan daily calls and follow the designated route or call cycle to ensure full market coverage.</li> <li style="margin:0 0 6px;">Generate accurate pre-sell orders, including SKU details, quantities, and applicable promotions, for next-day delivery.</li> <li style="margin:0 0 6px;">Ensure timely order-taking, delivery coordination, and collection of cash or temporary credit in line with company credit policies.</li> <li style="margin:0 0 6px;">Monitor competitor pricing, promotions, and activities, reporting insights to line managers.</li> <li style="margin:0 0 6px;">Build and maintain long-term relationships with assigned customers, including retailers, eateries, and outlets.</li> <li style="margin:0 0 6px;">Collaborate with warehouse teams and delivery drivers to ensure smooth operations and accurate truck loading.</li> <li style="margin:0 0 6px;">Ensure full execution of all company programs while maximizing brand presence in the market.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Field Execution and Merchandising</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Maintain a strong physical presence in the market to ensure compliance with trade fundamentals.</li> <li style="margin:0 0 6px;">Execute core field activities including stock rotation, merchandising, POSM deployment, signage, cooler placement, and promotional materials management.</li> <li style="margin:0 0 6px;">Track performance metrics and contribute to problem-solving initiatives.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">University degree in any discipline.</li> <li style="margin:0 0 6px;">Minimum of <strong style="font-weight:700;">2 years of experience</strong> in the beverage, bottling, or FMCG industry.</li> <li style="margin:0 0 6px;">Valid light vehicle driving license.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Skills and Attributes</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Basic proficiency in English; Arabic is the working language.</li> <li style="margin:0 0 6px;">Computer literacy; familiarity with CRM systems or SAP is an advantage.</li> <li style="margin:0 0 6px;">Ability to work under pressure, follow designated routes, and adhere to company processes and policies.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Focus</h3> <p style="margin:0 0 12px; ************;">This role combines field sales with hands-on customer engagement and merchandising execution. The primary focus is on achieving sales targets, growing distribution, and ensuring consistent order generation. The Pre Seller must maintain strict compliance with company policies, credit terms, and pricing guidelines.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Job Description </b><div> <p> <strong>Purpose</strong> </p> <p>To manage care reporting, MIS, and all the workforce management tasks, including analyzing agent historical<br> performance; generating and overseeing schedules, and schedule adherence in order to enhance the overall<br> customer experience journey. within the Organizational policies and procedures.</p> <p> <strong>KEY ACCOUNTABILITIES AND ACTIVITIES</strong> </p> <p> <strong>Workforce Management</strong> </p> <ul> <li>Define the most accurate forecast for different functions and calculate the right sizing per function.</li> <li>Coordinate with operations team to implement work schedule, keep track of the changes to forecast, and shift swapping.</li> <li>Providing timely and accurate Management Information to support the Call Centre Management team in driving efficiencies at the team and individual agent level</li> <li>Perform basic functions like running reports, exporting data, changing agent skills, and activating agent traces.</li> <li> Responsible for maintaining accurate employee information in WFM and other databases.</li> <li> Monitoring schedule adherence and notifying the operations team when agents are out of adherence.</li> <li>Work out various alternatives for identifying staffing needs and sources.</li> <li> Responsible for calling data strategy including the scheduling of calling lists to ensure maximum productivity and dataset penetration</li> <li>Responsible for day-to-day Dialer management and daily reporting of dialer activity to include all relevant reports e.g., Calling list and campaign</li> <li> Monitor the team and agent performance for inbound and outbound systems maintaining maximum productivity</li> <li> Liaise with Shift Managers and Agents to maximize company campaigns</li> </ul> <p> <strong>Governance and Resilience</strong> </p> <ul> <li>Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner</li> <li>Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement</li> <li>Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions</li> </ul> <p> <strong>Daily Operations</strong> </p> <ul> <li> <strong>Follow daily operations relating to the job to ensure work continuity</strong> </li> <li> <strong>Contribute to preparing timely and accurate reports that concern the line of work to meet the</strong> <strong>requirements, objectives, and standards</strong> </li> <li> <strong>Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous</strong> <strong>and timely manner</strong></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <strong>QUALIFICATIONS/REQUIREMENTS</strong> </p> <ul> <li> <strong>2 - 4 Years of relevant experience</strong> </li> <li> <strong>Bachelor Degree in a relevant field is required</strong></li></ul></div><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description Purpose To manage care reporting, MIS, and all the workforce management tasks, including analyzing agent historical performance; generating and overseeing schedules, and schedule adherence in order to enhance the overall customer experience journey. within the Organizational policies and procedures. KEY ACCOUNTABILITIES AND ACTIVITIES Workforce Management Define the most accurate forecast for different functions and calculate the right sizing per function. Coordinate with operations team to implement work schedule, keep track of the changes to forecast, and shift swapping. Providing timely and accurate Management Information to support the Call Centre Management team in driving efficiencies at the team and individual agent level Perform basic functions like running reports, exporting data, changing agent skills, and activating agent traces. Responsible for maintaining accurate employee information in WFM and other databases. Monitoring schedule adherence and notifying the operations team when agents are out of adherence. Work out various alternatives for identifying staffing needs and sources. Responsible for calling data strategy including the scheduling of calling lists to ensure maximum productivity and dataset penetration Responsible for day-to-day Dialer management and daily reporting of dialer activity to include all relevant reports e.g., Calling list and campaign Monitor the team and agent performance for inbound and outbound systems maintaining maximum productivity Liaise with Shift Managers and Agents to maximize company campaigns Governance and Resilience Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions Daily Operations Follow daily operations relating to the job to ensure work continuity Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>QUALIFICATIONS/REQUIREMENTS 2 - 4 Years of relevant experience Bachelor Degree in a relevant field is required</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Own a portfolio of accounts across KSA and the GCC retailers, FMCG, F&amp;B, pharma, entertainment, and more. Build pipeline from scratch: research prospects, initiate outreach, run discovery calls, and close. Translate client pain points into scoped proposals across Muhimma's three service pillars: Market Research, Data Analytics, and Customer Performance. Manage the full sales cycle first contact through signed contract with clean HubSpot discipline at every stage. Coordinate with the delivery team so what gets sold gets delivered and clients renew. Stay current on market dynamics, competitor activity, and category shifts in your target sectors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We are looking for a commercially driven Account Manager who thrives in a consultative B2B sales environment. The ideal candidate is proactive, research-oriented, and confident engaging with senior decision-makers across KSA. If you enjoy building relationships, solving business challenges, and owning the full sales cycle, we'd love to hear from you.</p><p>Business instincts: you read situations fast, ask the questions that matter, and figure out what the person in front of you actually cares about. HubSpot discipline: you log contacts, update deal stages, and maintain pipeline hygiene without being reminded. This is non-negotiable. Due diligence as a habit: before any call or meeting, you have researched the company, the category, and the contact. You show up prepared. Commercial drive: you are motivated by closing, not just conversations. You know your numbers and own them. Clear communication in Arabic and English in person, in writing, and in a proposal. KSA market awareness: regardless of where you are based, you must understand how business moves in the Kingdom who the key players are, how decisions get made, and what matters to Saudi stakeholders. The minimum bar: You have sold something B2B before a service, a solution, or a subscription. The sector is open. You can do basic research on a prospect before picking up the phone. You are comfortable with ambiguity. Early-stage sales environments require improvisation, not a playbook. You can hold a professional conversation with a CMO, a Category Director, or a GM and understand what they are trying to solve.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>CONSULTANT, PEDIATRIC TRANSPLANT NEPHROLOGY Posted on Monday, 15 June 2026, 29 Dhu Al Hijja 1447 Apply by Sunday, 21 June 2026, 6 Muharram 1448 Location Riyadh Department/Section Pediatric Transplant Nephrology Section Summary Responsible for the diagnosis and treatment of medical diseases and conditions, as well as the provision of medical care in the field of Pediatric Transplant Nephrology in accordance with the current medical staff bylaws, rules and regulations and the Hospital s policies and procedures Essential Responsibilities and Duties Clinical Responsibilities: • Provides high quality patient care in all aspects of Pediatric Transplant Nephrology according to his/her approved clinicalprivileges. • Provides consultation (inpatient, and emergency room) upon request and responds in a timely manner within the prescribed timeframe asoutlined in Hospital s policy. • Responsible for the timely completion, competencies, accuracy and eligibility of the medical record. • Provides on-call service and ensures availability and response time within the prescribed timeframe in accordance with Hospital s policy. • Conducts daily morning rounds to identify patients ready for discharge. Ensures that discharge orders are written 24 hours prior to discharge. • Performs any other clinical responsibilities related to Pediatric Dentistry, as assigned. Academic Responsibilities: • Provides orientation, bedside training and supervision to interns, residents and fellows as assigned. • Participates in Department s educational activities and training programs. Partakes in national and international medical conferences. • Maintains and enhances professional knowledge and continuing education requirements. Research Responsibilities • Participates in clinical, basic and translational research projects in accordance with Research Advisory Council Policy in order to advance knowledge, improve the quality of postgraduate education and contribute to the national and international recognition of the Hospital.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education Graduationfrom an accredited medical school, completion of required period of training in specialty and/or subspecialty, with Arab or American Board certification, membership and/or fellowship status in the United Kingdom and/or Canada or their equivalent. Experience Required Seven (7) Years of training in specialty or subspecialty plus postgraduate training experience must be equal to or exceed seven (7) years experience in the subspecialty. Other Requirements(Certificates) NA</p><p></p></section>

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Customer Service Representative to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Customer Support Representative (Remote) to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Remote Customer Support Agent to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.