AccorHotel jobs

<p>We are looking for a highly motivated and dynamic <strong>Digital Marketing and Communications Executive</strong> to join our Marketing &amp; Communications team. In this role, you will assist in executing marketing strategies, managing media relations, creating engaging digital content, and supporting various marketing initiatives to drive brand visibility and growth. If you're a creative and proactive individual with a passion for digital marketing and PR, this is an exciting opportunity to contribute to the success of our premium hotel brand.</p> <p> <strong>Key Responsibilities</strong>:</p> <p> <strong>Marketing Strategy &amp; Execution</strong>:</p> <ul><li>Support the development and execution of marketing campaigns across digital, print, and event platforms.</li><li>Assist in planning and implementing marketing strategies to drive brand growth and align with overall business objectives.</li><li>Collaborate with the marketing team to ensure consistent messaging and execution of marketing activities.Company Description</li></ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>Qualifications</strong>:</p> <ul><li> <strong>Educational Background</strong>: Bachelor s degree in Marketing, Public Relations, Communications, or a related field.</li><li> <strong>Experience</strong>: 1-2 years of relevant experience in digital marketing, public relations, or social media management (internships, part-time roles, or related experience will be considered). Prior experience with hotel or brand marketing is preferred.</li><li> <strong>Skills</strong>:<ul><li>Strong written and verbal communication skills.</li><li>Creative mindset with the ability to generate innovative content ideas.</li><li>Familiarity with digital marketing tools, social media platforms, and analytics.</li><li>Proficient in graphic design and content creation (experience with design software is a plus).</li><li>A proactive attitude, with the ability to work independently and as part of a team.</li></ul></li><li> <strong>Languages</strong>: Fluency in English (written and spoken). Arabic is an advantage.</li></ul> <p> </p> <p> <strong>Personal Attributes</strong>:</p> <ul><li>A passionate and self-driven marketing professional who thrives in a fast-paced, ever-evolving environment.</li><li>Excellent organizational and multitasking skills with great attention to detail.</li><li>Strong interpersonal skills and the ability to build relationships with both internal teams and external stakeholders.</li><li>A creative and strategic thinker with the ability to bring fresh ideas to the table.</li></ul>

<p>To assist the Executive Pastry Chef in establishing and maintaining the highest culinary standards in line with Raffles &amp; Fairmont The Red Sea standards. Ensure the smooth and efficient operation of the Bakery section, maintain product quality and consistency, coordinate and deliver training for kitchen colleagues, motivate the team, and ensure all daily production requirements are met.</p> <p> <strong>DUTIES &amp; RESPONSIBILITIES:</strong> </p> <ul> <li> <p>Report for duty punctually and wear the correct uniform at all times.</p> </li> <li> <p>Assist the Executive Pastry Chef in supervising all colleagues working in the Bakery section.</p> </li> <li> <p>Conduct daily and monthly team meetings and report operational updates to the Executive Pastry Chef.</p> </li> <li> <p>Establish and maintain consistent bakery production standards in line with the hotel's quality expectations.</p> </li> <li> <p>Utilize locally sourced and seasonal products whenever possible.</p> </li> <li> <p>Inspect all fresh food deliveries daily to ensure quality standards are maintained.</p> </li> <li> <p>Inspect food stores and refrigerated areas twice daily, ensuring proper storage, stock rotation, prevention of spoilage, and compliance with Health &amp; Safety regulations.</p> </li> <li> <p>Monitor daily food preparation, quality, quantities, inventory, portion control, and food costs.</p> </li> <li> <p>Establish effective working methods and supervise daily operations to ensure consistent product quality and presentation.</p> </li> <li> <p>Oversee daily bakery production and ensure all products meet the hotel's established quality and presentation standards.</p> </li> <li> <p>Coordinate with the Chief Steward to maintain high standards of cleanliness throughout the Bakery kitchen, including machinery, equipment, floors, and refrigerators.</p> </li> <li> <p>Prepare weekly duty rosters and review overtime, holidays, attendance, and staffing requirements with the Executive Pastry Chef.</p> </li> <li> <p>Record accidents and sickness cases in the daily logbook and report incidents to the Executive Chef / Executive Pastry Chef.</p> </li> <li> <p>Report machinery and equipment malfunctions promptly and follow up to ensure necessary repairs are completed.</p> </li> <li> <p>Train colleagues on the correct and safe operation of kitchen equipment and machinery.</p> </li> <li> <p>Ensure all kitchen colleagues comply with the hotel's personal hygiene policies and procedures.</p> </li> <li> <p>Maintain the daily logbook and immediately report complaints or operational concerns to the Executive Chef / Executive Pastry Chef.</p> </li> <li> <p>Complete material and mise-en-place checklists and ensure all production requirements are properly prepared.</p> </li> <li> <p>Conduct daily inspections of the Bakery section to ensure tasks are completed correctly and according to established standards.</p> </li> <li> <p>Review daily function sheets and coordinate bakery production requirements accordingly.</p> </li> <li> <p>Ensure effective communication and proper handover of all relevant information between shifts.</p> </li> <li> <p>Ensure adequate staffing coverage across all shifts, including night operations.</p> </li> <li> <p>Plan and implement effective skills training programmes in coordination with the Training Manager and Departmental Trainers.</p> </li> <li> <p>Maximize colleagues' productivity and morale while maintaining discipline in accordance with hotel policies and local labour legislation.</p> </li> <li> <p>Conduct daily training sessions and maintain accurate training records.</p> </li> <li> <p>Assist the Executive Pastry Chef in developing and standardizing bakery recipes to ensure consistent quality and effective food cost control.</p> </li> <li> <p>Maximize team productivity and support effective workforce planning to control payroll costs.</p> </li> <li> <p>Monitor operating expenses and implement corrective measures when necessary.</p> </li> <li> <p>Identify guest preferences, market needs, and emerging bakery trends to continuously enhance the hotel's product offerings.</p> </li> <li> <p>Monitor market trends and competitors' bakery products to identify opportunities for innovation and improvement.</p></li></ul>

<p><strong>Key Responsibilities</strong></p><p><strong>Telephone &amp; Communication Excellence:</strong></p><ul><li><p>Answer all incoming and internal calls promptly using the approved Fairmont greeting and etiquette standards.</p></li><li><p>Accurately route calls, take messages, and provide information in a courteous, clear, and professional manner.</p></li><li><p>Maintain a calm, polished, and welcoming tone at all times, regardless of call volume or complexity.</p></li><li><p>Handle guest wake-up calls and special call requests accurately and punctually.</p></li></ul><p><strong>Guest Assistance &amp; Service Support:</strong></p><ul><li><p>Assist guests with general inquiries, hotel information, and service requests, ensuring timely follow-up.</p></li><li><p>Coordinate guest requests with relevant departments and track completion to ensure guest satisfaction.</p></li><li><p>Support service recovery by responding empathetically to guest concerns and escalating appropriately.</p></li></ul><p><strong>Emergency &amp; Safety Communication:</strong></p><ul><li><p>Follow established emergency procedures and communication protocols in case of fire, medical incidents, or security situations.</p></li><li><p>Act as a central communication point during emergencies, ensuring accuracy, discretion, and composure.</p></li><li><p>Maintain updated emergency contact lists and procedures.</p></li></ul><p><strong>Operational Accuracy &amp; Documentation:</strong></p><ul><li><p>Record and relay messages accurately and confidentially.</p></li><li><p>Maintain call logs, wake-up call records, and other required documentation.</p></li><li><p>Update and maintain internal extension lists and contact directories.</p></li></ul><p><strong>Standards, Brand &amp; Compliance:</strong></p><ul><li><p>Uphold Fairmont communication, grooming, and service etiquette standards at all times.</p></li><li><p>Maintain strict confidentiality regarding guest information and sensitive situations.</p></li><li><p>Ensure compliance with hotel policies, safety procedures, and data protection requirements.</p></li><li><p>Participate in service culture training and continuous development programs.Company Description</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications &amp; Experience:</strong></p><ul><li><p>Minimum 1 2 years of experience in PBX, Front Office, or Guest Services within a luxury or five-star hotel environment preferred.</p></li><li><p>Diploma or certificate in Hospitality or related field is an advantage.</p></li></ul><p><strong>Skills &amp; Competencies:</strong></p><ul><li><p>Exceptional verbal communication and listening skills.</p></li><li><p>Clear, pleasant speaking voice with excellent diction.</p></li><li><p>Strong multitasking and time-management abilities.</p></li><li><p>High attention to detail and accuracy.</p></li><li><p>Ability to remain calm and professional under pressure.</p></li><li><p>Proficiency in telephone systems and basic computer applications.</p></li><li><p>Fluency in English required; additional languages are a strong advantage.</p></li></ul><p><strong>Personal Attributes:</strong></p><ul><li><p>Polished, courteous, and professional demeanor.</p></li><li><p>Discreet, trustworthy, and service-oriented.</p></li><li><p>Calm, composed, and confident in emergency situations.</p></li><li><p>Flexible to work shifts, including nights, weekends, and holidays.</p></li><li><p>Passion for luxury hospitality and guest satisfaction.</p></li></ul>

<ul> <li>Handling strategic online initiatives</li> <li>Leading marketing campaigns from the idea stage through to their execution and implementation</li> <li>Monitoring and evaluating online media campaigns to keep them fresh and effective</li> <li>Negotiating advertising contracts</li> <li>Working with other department heads and teams to discuss plans and marketing strategies</li> <li>Collaborating with finance team to set and stay within budget</li> <li>Staying current with emerging opportunities in the digital marketing worldCompany Description</li></ul><p>Reasons to Work at Accor</p><p>We are much more than a world-leading hospitality company. We are a community of 280,000 women and men who put people at the heart of everything we do and share a genuine passion for service and excellence beyond borders.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor s degree in marketing or related field required</li> <li>Two or more years of experience in digital marketing and advertising</li> <li>Well-versed in the use of social media as a marketing tool</li> <li>Understands website metrics and best practices</li> <li>Experience with search engine optimization, lead generation, and email marketing</li> <li>Able to work with colleagues at all levels to develop marketing goals and evaluate results</li> <li>Good at problem-solving and communication</li> <li>Strong writing skills</li></ul>

<p> <strong>Key Responsibilities</strong> </p> <p> <strong>Guest Recognition &amp; Personalization:</strong> </p> <ul> <li> <p>Welcome and engage guests in a warm, refined, and genuine manner, ensuring recognition of returning guests, VIPs, and special occasions.</p> </li> <li> <p>Proactively identify guest preferences, expectations, and emotional cues to personalize interactions and services.</p> </li> <li> <p>Maintain detailed guest profiles, recording preferences, feedback, and notable interactions to enhance future stays.</p> </li> </ul> <p> <strong>Guest Experience Management:</strong> </p> <ul> <li> <p>Serve as the primary point of contact for in-house guests, ensuring their comfort and satisfaction throughout the stay.</p> </li> <li> <p>Handle guest feedback, requests, and concerns with empathy, professionalism, and a solutions-driven approach.</p> </li> <li> <p>Follow up on service recovery actions to ensure issues are fully resolved and guests depart with a positive impression.</p> </li> <li> <p>Coordinate bespoke amenities, surprises, and experiences in collaboration with Concierge, Butler Service, and F&amp;B teams.</p> </li> </ul> <p> <strong>VIP &amp; Special Handling:</strong> </p> <ul> <li> <p>Coordinate arrival, in-house, and departure arrangements for VIPs, long-stay guests, and special-needs guests.</p> </li> <li> <p>Ensure all VIP amenities, room setups, and personalized touches are delivered accurately and on time.</p> </li> <li> <p>Act as a liaison between guests and hotel management, escalating feedback or concerns when appropriate.</p> </li> </ul> <p> <strong>Coordination &amp; Communication:</strong> </p> <ul> <li> <p>Work closely with Front Desk, Concierge, Housekeeping, Engineering, and Food &amp; Beverage to ensure seamless service delivery.</p> </li> <li> <p>Communicate guest preferences and special instructions clearly across departments.</p> </li> <li> <p>Participate in daily briefings to share guest insights and service priorities.</p> </li> </ul> <p> <strong>Standards, Etiquette &amp; Brand Representation:</strong> </p> <ul> <li> <p>Uphold Raffles grooming, etiquette, and communication standards at all times.</p> </li> <li> <p>Demonstrate impeccable manners, cultural sensitivity, and emotional intelligence befitting a luxury heritage brand.</p> </li> <li> <p>Represent the values, history, and service culture of Raffles Hotels &amp; Resorts in every guest interaction.</p> </li> </ul> <p> <strong>Compliance &amp; Continuous Improvement:</strong> </p> <ul> <li> <p>Ensure confidentiality and discretion when handling guest information and situations.</p> </li> <li> <p>Adhere to hotel policies, safety procedures, and brand standards.</p> </li> <li> <p>Participate in service culture training, brand programs, and continuous improvement initiatives.</p></li></ul><p><strong>Qualifications &amp; Experience:</strong> </p> <ul> <li> <p>Minimum 2 3 years of experience in Guest Relations, Front Office, or Guest Experience roles within a luxury or five-star hotel environment.</p> </li> <li> <p>Degree or diploma in Hospitality Management or related field preferred.</p> </li> <li> <p>Experience with property management systems (Opera or equivalent) is an advantage.</p> </li> </ul> <p> <strong>Skills &amp; Competencies:</strong> </p> <ul> <li> <p>Exceptional interpersonal and communication skills.</p> </li> <li> <p>High emotional intelligence with the ability to read and respond to guest needs.</p> </li> <li> <p>Strong problem-solving and service recovery skills.</p> </li> <li> <p>Excellent organizational ability and attention to detail.</p> </li> <li> <p>Proficiency in Microsoft Office and hotel systems.</p> </li> <li> <p>Fluency in English and Chinese required; additional languages are a strong advantage.</p> </li> </ul> <p> <strong>Personal Attributes:</strong> </p> <ul> <li> <p>Naturally warm, gracious, and guest-focused personality.</p> </li> <li> <p>Polished, elegant appearance and professional demeanor.</p> </li> <li> <p>Calm, confident, and composed under pressure.</p> </li> <li> <p>Flexible and able to work shifts, including weekends and holidays.</p> </li> <li> <p>Discreet, trustworthy, and service-oriented.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>Qualifications &amp; Experience:</strong> </p> <ul> <li> <p>Minimum 2 3 years of experience in Guest Relations, Front Office, or Guest Experience roles within a luxury or five-star hotel environment.</p> </li> <li> <p>Degree or diploma in Hospitality Management or related field preferred.</p> </li> <li> <p>Experience with property management systems (Opera or equivalent) is an advantage.</p> </li> </ul> <p> <strong>Skills &amp; Competencies:</strong> </p> <ul> <li> <p>Exceptional interpersonal and communication skills.</p> </li> <li> <p>High emotional intelligence with the ability to read and respond to guest needs.</p> </li> <li> <p>Strong problem-solving and service recovery skills.</p> </li> <li> <p>Excellent organizational ability and attention to detail.</p> </li> <li> <p>Proficiency in Microsoft Office and hotel systems.</p> </li> <li> <p>Fluency in English and Chinese required; additional languages are a strong advantage.</p> </li> </ul> <p> <strong>Personal Attributes:</strong> </p> <ul> <li> <p>Naturally warm, gracious, and guest-focused personality.</p> </li> <li> <p>Polished, elegant appearance and professional demeanor.</p> </li> <li> <p>Calm, confident, and composed under pressure.</p> </li> <li> <p>Flexible and able to work shifts, including weekends and holidays.</p> </li> <li> <p>Discreet, trustworthy, and service-oriented.</p></li></ul>

<ul> <li>Supervise daily food and beverage operations to ensure smooth and efficient service.</li> <li>Lead, motivate, and support the F&amp;B team to deliver exceptional guest experiences.</li> <li>Ensure service standards are maintained in line with Sofitel brand standards.</li> <li>Monitor staff performance, attendance, grooming, and compliance with hotel policies.</li> <li>Handle guest feedback and resolve complaints professionally and promptly.</li> <li>Ensure proper restaurant setup, cleanliness, hygiene, and safety standards.</li> <li>Monitor food and beverage quality, presentation, and service delivery.</li> <li>Assist in staff training, scheduling, and performance evaluations.</li> <li>Monitor stock levels, inventory, and operating supplies.</li> <li>Support revenue generation through upselling and promotional activities.</li> <li>Coordinate with the kitchen and other departments to ensure seamless operations.</li> <li>Assist in controlling operational costs and achieving departmental targets.Company Description</li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Diploma or bachelor's degree in Hospitality Management or a related field.</li> <li>Minimum 2 3 years of experience in Food &amp; Beverage operations, preferably in a luxury hotel.</li> <li>Previous supervisory experience is preferred.</li> <li>Strong knowledge of restaurant operations and service standards.</li> <li>Excellent leadership, communication, and interpersonal skills.</li> <li>Good command of English; additional languages are an advantage.</li> <li>Strong guest service orientation and problem-solving skills.</li> <li>Professional appearance, positive attitude, and ability to work flexible shifts.</li> <li>Knowledge of food safety, hygiene, and health regulations.</li></ul>

<p><b>About the Role</b></p> <p>Reporting directly to the Director of Human Resources, the Human Resources Coordinator is responsible for providing efficient, personalized, courteous, and timely service to all colleagues.</p> <p>The role involves coordinating various Human Resources functions, including recruitment, employee administration, joiner and leaver processes, employee relations, departmental coordination, liaison with external contractors, HR reporting, and maintaining accurate employee records and databases.</p> <p>The successful candidate will support the smooth daily operation of the People &amp; Culture Department while ensuring compliance with hotel standards, policies, procedures, and applicable legal requirements.</p> <p><b>Key Responsibilities</b></p> <p>1. Recruitment &amp; Talent Acquisition</p> <ul> <li> <p>Maintain and regularly update candidate databases and CV records to support future recruitment requirements.</p> </li> <li> <p>Assist in the recruitment and hiring of all rank-and-file employees.</p> </li> <li> <p>Coordinate the entire recruitment process, including interview arrangements, candidate communication, contracting, and employee arrivals.</p> </li> <li> <p>Ensure recruitment documentation and candidate records are accurate, consistent, and complete.</p> </li> <li> <p>Coordinate with relevant hotel departments regarding recruitment requirements and hiring activities.</p> </li> <li> <p>Liaise with the PRO and external agencies to coordinate employee visa applications and arrangements.</p> </li> <li> <p>Coordinate the arrival process of new employees and ensure the necessary joining arrangements are completed.</p> </li> </ul> <p>2. Employee Administration &amp; HR Operations</p> <ul> <li> <p>Coordinate employee joiner and leaver administration.</p> </li> <li> <p>Maintain and regularly update employee files, ensuring all required documentation is properly filed.</p> </li> <li> <p>Develop and maintain confidential employee records, documents, databases, and departmental filing systems.</p> </li> <li> <p>Maintain accurate HR records and Management Information Systems (MIS) for all assigned processes.</p> </li> <li> <p>Monitor and track annual and sick leave accruals.</p> </li> <li> <p>Coordinate employee-related activities with all hotel departments.</p> </li> <li> <p>Support the implementation and evaluation of HR practices to improve departmental efficiency and effectiveness.</p> </li> <li> <p>Assist the HR team with administrative and operational tasks as required.</p> </li> </ul> <p>3. Employee Relations</p> <ul> <li> <p>Establish and maintain effective working relationships with colleagues across all hotel departments.</p> </li> <li> <p>Coordinate employee relations functions in consultation with the Director of Human Resources.</p> </li> <li> <p>Listen and respond appropriately to employee concerns and requests.</p> </li> <li> <p>Maintain positive working relationships and support a collaborative working environment.</p> </li> <li> <p>Communicate professionally and courteously with colleagues at all organizational levels.</p> </li> </ul> <p>4. Administrative &amp; Management Support</p> <ul> <li> <p>Provide comprehensive administrative support to the Director of Human Resources, including handling highly confidential and sensitive matters.</p> </li> <li> <p>Organize daily incoming correspondence, assess priorities, and respond or follow up as appropriate.</p> </li> <li> <p>Manage the Director of Human Resources' diary and ensure pending correspondence and trace files are reviewed and actioned daily.</p> </li> <li> <p>Maintain and update calendars to facilitate appointments and meeting schedules.</p> </li> <li> <p>Arrange meetings, take minutes, and circulate meeting records.</p> </li> <li> <p>Prepare letters, memorandums, reports, and other documents using word processing, spreadsheet, database, and presentation applications.</p> </li> <li> <p>Handle incoming and outgoing correspondence, including receiving, date-stamping, and distributing mail.</p> </li> <li> <p>Maintain organized electronic and physical filing systems for records, reports, and departmental documents.</p> </li> <li> <p>Handle telephone calls professionally, take messages, and prioritize communications where necessary.</p> </li> <li> <p>Coordinate the People &amp; Culture Department's stationery requirements and procurement through FMC.</p> </li> <li> <p>Maintain business contact records, follow up on pending matters, and ensure timely completion of assigned actions.</p> </li> </ul> <p>5. Reporting, Audits &amp; Compliance</p> <ul> <li> <p>Prepare, maintain, and update HR reports, records, and departmental databases.</p> </li> <li> <p>Maintain the Management Information System (MIS) for assigned areas of responsibility.</p> </li> <li> <p>Conduct regular audits of assigned work areas and ensure records are accurate and up to date.</p> </li> <li> <p>Ensure compliance with hotel policies, procedures, operational standards, and applicable legal requirements.</p> </li> <li> <p>Ensure all employee information and confidential documents are handled with the appropriate level of sensitivity.</p> </li> <li> <p>Ensure compliance with health, hygiene, security, safety, and fire regulations.</p> </li> </ul> <p>6. General Responsibilities</p> <ul> <li> <p>Keep the Director of Human Resources informed of important events and operational developments within the hotel to avoid misunderstandings and rumors.</p> </li> <li> <p>Maintain familiarity with relevant company documentation and operational standards manuals.</p> </li> <li> <p>Follow established Human Resources service standards and actively identify opportunities to improve service delivery.</p> </li> <li> <p>Complete assigned tasks accurately, efficiently, and within the required timelines.</p> </li> <li> <p>Demonstrate reliability, accountability, professionalism, and commitment to the role.</p> </li> <li> <p>Report for duty as scheduled and on time.</p> </li> <li> <p>Support colleagues and contribute to achieving departmental objectives.</p> </li> <li> <p>Take responsibility for personal and professional development.</p> </li> <li> <p>Perform other reasonable duties assigned by management.Qualifications </p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Education</strong> </p> <ul> <li> <p>Bachelor's degree in Human Resources, Business Administration, or a related discipline is preferred.</p> </li> </ul> <p><strong>Experience</strong> </p> <ul> <li> <p>Previous experience in Human Resources or administration is required.</p> </li> <li> <p>Minimum of one year of experience in a similar role.</p> </li> </ul> <p><strong>Technical &amp; Language Requirements</strong> </p> <ul> <li> <p>Proficiency in Microsoft Office applications and general computer operations.</p> </li> <li> <p>Fluency in reading, writing, and speaking both English and Arabic.</p> </li> </ul> <p>Required Skills &amp; Competencies</p> <ul> <li> <p>Excellent organizational and time-management skills.</p> </li> <li> <p>Strong written and verbal communication skills.</p> </li> <li> <p>Excellent interpersonal and relationship-building abilities.</p> </li> <li> <p>Strong administrative and coordination skills.</p> </li> <li> <p>Attention to detail and accuracy.</p> </li> <li> <p>Good judgment and problem-solving abilities.</p> </li> <li> <p>Ability to handle confidential and sensitive information.</p> </li> <li> <p>Highly responsible, reliable, and organized.</p> </li> <li> <p>Ability to work independently and cohesively as part of a team.</p> </li> <li> <p>Ability to remain calm, professional, and courteous at all times.</p> </li> <li> <p>Strong focus on colleague needs and service delivery.</p></li></ul>

<b>Job Description </b><ul> <li>Welcome guests warmly and provide personalized, professional service.</li> <li>Take food and beverage orders accurately and efficiently.</li> <li>Serve food and beverages according to Sofitel brand standards.</li> <li>Ensure tables and dining areas are clean, organized, and properly set up.</li> <li>Maintain excellent knowledge of menu items, ingredients, and daily promotions.</li> <li>Respond promptly to guest requests and handle complaints professionally.</li> <li>Coordinate with kitchen and bar teams to ensure smooth service.</li> <li>Follow food safety, hygiene, and sanitation standards.</li> <li>Upsell menu items and promote hotel outlets to maximize revenue.</li> <li>Ensure guest satisfaction and deliver an exceptional dining experience.Company Description</li></ul><p>At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe. </p><p>Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.</p><p>This is a high-impact role with growth opportunities for an ambitious applicant. Make it your next move.Qualifications </p><p><strong>Desired Candidate Profile</strong></p><ul> <li>High school diploma or equivalent.</li> <li>Previous experience in food and beverage service, preferably in a luxury hotel.</li> <li>Excellent communication and customer service skills.</li> <li>Good command of English; additional languages are an advantage.</li> <li>Positive attitude, professional appearance, and strong teamwork skills.</li> <li>Ability to work flexible shifts, including weekends and holidays.</li> <li>Passion for hospitality and delivering outstanding guest experiences.</li></ul>

<p><strong>Host</strong><br> You are the beginning of an exceptional guest experience. As a Host, you will make our guests Feel Welcome from the moment they arrive!<br><br><strong>What you will be doing:</strong></p><ul><li>Consistently offer a professional and friendly greeting, and provide engaging service</li><li>Assist guests regarding food and beverage menu items in an informative and helpful way</li><li>Follow outlet policies, procedures and service standards</li><li>Follow all safety and sanitation policies when handling food and beverage</li><li>Your experience and skills include:</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>Strong interpersonal and problem solving abilities</li><li>Ability to work well under pressure in a fast paced environment</li><li>Ability to work cohesively and collaboratively as part of a teamCompany Description</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Your experience and skills include:</strong></p><ul><li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>Strong interpersonal and problem solving abilities</li><li>Ability to work well under pressure in a fast paced environment</li><li>Ability to work cohesively and collaboratively as part of a team</li></ul>

<p>We're looking for a detail-oriented and analytical Income Controller to join our Finance team in Jeddah, Saudi Arabia. In this role, you'll play a critical part in ensuring the accuracy and integrity of our revenue reporting and financial controls. As an Income Controller, you'll be responsible for reviewing, verifying, and reconciling daily revenue across multiple systems and departments. This is an excellent opportunity to make a meaningful impact by strengthening our financial processes and supporting our organization's growth through meticulous attention to detail and collaborative problem-solving.</p> <ul> <li>Review and verify daily revenue reports from all operational departments and outlets, ensuring accuracy, completeness, and compliance with established financial procedures</li> <li>Reconcile daily revenue figures across the Property Management System (PMS), Point of Sale (POS) systems, and financial reporting platforms to identify and resolve discrepancies</li> <li>Verify room revenue, food and beverage revenue, outlet sales, and other operational income streams against supporting documentation and system records</li> <li>Analyze daily transactions, discounts, complimentary items, voids, refunds, allowances, and rebates to ensure proper authorization and accurate recording in accordance with company policies</li> <li>Investigate revenue irregularities and discrepancies with a collaborative approach, coordinating with relevant departments to achieve timely and effective resolution</li> <li>Verify the accuracy of payment transactions and reconcile cash, credit card, and alternative payment methods against daily revenue reports</li> <li>Review cashier reports, cash deposits, and outlet closing procedures to ensure adherence to established internal controls and financial safeguards</li> <li>Monitor revenue posting procedures and ensure that all income is recorded in the correct accounts and accounting periods</li> <li>Prepare comprehensive daily, weekly, and monthly revenue reconciliation reports, highlighting significant variances and trends to Finance management</li> <li>Maintain organized and accessible documentation of revenue-related records, reports, and supporting materials to facilitate audit readiness and compliance</li> <li>Work collaboratively with Front Office, Food &amp; Beverage, Reservations, and other operational teams to ensure transparent and accurate revenue reporting</li> <li>Support month-end and year-end closing activities by verifying revenue accruals, reconciliations, and relevant financial records with precision</li> <li>Identify control weaknesses and inefficiencies in revenue procedures, recommending innovative improvements to minimize revenue leakage and strengthen internal controls</li> <li>Ensure full compliance with company policies, financial procedures, audit requirements, and applicable regulationsQualifications </li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor's degree in Finance, Accounting, Business Administration, or a related field</li> <li>Minimum 2-3 years of professional experience in income audit, revenue control, income control, or a similar financial role, preferably within a hospitality, retail, or corporate environment</li> <li>Comprehensive knowledge of revenue streams, daily revenue reconciliation procedures, cashiering operations, and internal financial controls</li> <li>Proficiency with hotel management systems (PMS), Point of Sale (POS) systems, and financial reporting software</li> <li>Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and financial data analysis</li> <li>Strong understanding of accounting principles, GAAP/IFRS standards, and audit procedures</li> <li>Excellent numerical, analytical, and problem-solving skills with the ability to identify patterns and discrepancies</li> <li>Exceptional attention to detail, accuracy, and integrity when handling sensitive financial information</li> <li>Strong written and verbal communication skills in English</li> <li>Demonstrated ability to collaborate effectively with cross-functional teams in a transparent and inclusive manner</li> <li>Proven capability to manage multiple priorities, meet tight deadlines, and work efficiently in a fast-paced environment</li> <li>Experience preparing and presenting financial reports to management</li> <li>Knowledge of internal controls, risk management, and compliance requirements</li> <li>Ability to work independently while remaining a supportive team member</li> <li>Strong organizational and time management skills</li></ul>

<p>We are seeking a detail-oriented and organized Payable &amp; Payroll professional to join our finance team in Jeddah, Saudi Arabia. In this role, you will be responsible for managing accounts payable operations and executing payroll processing with precision and efficiency. You will play a critical role in ensuring accurate and timely payment processing while maintaining compliance with local regulations and organizational financial standards.</p> <ul> <li>Process and manage accounts payable transactions, including invoice verification, coding, and payment authorization</li> <li>Execute payroll processing cycles, including salary calculations, deductions, and payment distributions</li> <li>Reconcile vendor invoices with purchase orders and receiving documentation to ensure accuracy</li> <li>Maintain comprehensive and organized payroll and accounts payable records in compliance with regulatory requirements</li> <li>Ensure timely processing of employee payments and vendor payments according to established schedules</li> <li>Coordinate with Human Resources and Finance departments to resolve payment discrepancies and employee inquiries</li> <li>Perform monthly and periodic reconciliations of payroll and accounts payable accounts</li> <li>Generate financial reports and statements related to payroll and vendor payments</li> <li>Stay current with Saudi Arabia payroll regulations, tax requirements, and GOSI (General Organization for Social Insurance) compliance</li> <li>Identify and implement process improvements to enhance efficiency and accuracy in payment operationsQualifications </li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Minimum 2-3 years of experience in accounts payable processing and payroll administration</li> <li>Proficiency with accounting software and ERP systems (SAP, Oracle, or similar platforms)</li> <li>Strong knowledge of payroll regulations, tax compliance, and Saudi Arabia labor laws</li> <li>Demonstrated expertise in financial reconciliation and data verification</li> <li>Advanced proficiency in Microsoft Excel for financial analysis and reporting</li> <li>Excellent organizational and time management skills with ability to manage multiple priorities</li> <li>Strong attention to detail and commitment to accuracy in financial transactions</li> <li>Solid understanding of GOSI requirements and local payroll compliance standards</li> <li>Ability to maintain confidentiality and handle sensitive financial information professionally</li> <li>Strong communication and interpersonal skills for cross-departmental collaboration</li> <li>Experience with multiple payroll systems or platforms (preferred)</li> <li>Previous experience working in a payroll or finance role in the Middle East region (preferred)</li> <li>Familiarity with automated payment processing systems (preferred)</li></ul>

<p><strong>Job Summary</strong></p><p>Basiqat by Mantis is seeking a passionate, service-oriented, and highly organized In-Room Dining Supervisor to join our pre-opening Food &amp; Beverage team.</p><p>The successful candidate will be responsible for supervising daily in-room dining operations, ensuring the highest standards of luxury hospitality, personalized service, food presentation, and guest satisfaction.</p><p>As a member of the pre-opening team, the In-Room Dining Supervisor will play an important role in establishing service procedures, preparing operational equipment, training Heartists, and ensuring the department is fully prepared to deliver a seamless and memorable dining experience from the resort's opening.</p><p><strong>Key Responsibilities</strong></p><p><strong>In-Room Dining Operations &amp; Service Excellence</strong></p><ul><li><p>Supervise daily in-room dining operations to ensure efficient, professional, and personalized service.</p></li><li><p>Ensure all guest orders are accurately received, processed, prepared, and delivered within established service standards.</p></li><li><p>Oversee the setup, presentation, and delivery of in-room dining orders in accordance with luxury hospitality standards.</p></li><li><p>Monitor service quality, food presentation, temperature, and order accuracy before delivery.</p></li><li><p>Ensure proper handling of special dietary requirements, allergies, and personalized guest preferences.</p></li><li><p>Coordinate timely collection of used trays, trolleys, and dining equipment from guest accommodations.</p></li><li><p>Maintain high standards of cleanliness, hygiene, and organization in all in-room dining service areas.</p></li><li><p>Ensure all operational procedures comply with approved Mantis and Accor brand requirements.</p></li></ul><p><strong>Luxury Guest Experience &amp; Personalization</strong></p><ul><li><p>Deliver warm, attentive, and discreet service that reflects the resort's luxury positioning.</p></li><li><p>Anticipate guest needs and ensure personalized dining experiences.</p></li><li><p>Handle guest requests, feedback, and complaints professionally and efficiently.</p></li><li><p>Coordinate special dining arrangements, celebrations, romantic setups, and VIP amenities as required.</p></li><li><p>Ensure guest preferences and special requests are communicated accurately to relevant departments.</p></li><li><p>Monitor guest satisfaction and recommend improvements to enhance the in-room dining experience.</p></li><li><p>Promote a culture of genuine hospitality, attention to detail, and service excellence among Heartists.</p></li></ul><p><strong>Pre-Opening Operational Readiness</strong></p><ul><li><p>Support the setup and implementation of the In-Room Dining department's operational procedures and service standards.</p></li><li><p>Assist in preparing departmental checklists, service sequences, and standard operating procedures.</p></li><li><p>Coordinate the setup and organization of in-room dining service stations, equipment, and supplies.</p></li><li><p>Support the identification and preparation of operating supplies and equipment (OS&amp;E) required for the department.</p></li><li><p>Participate in menu familiarization, service rehearsals, and operational simulations before opening.</p></li><li><p>Assist in establishing order-taking procedures, delivery standards, and service recovery guidelines.</p></li><li><p>Support the recruitment, onboarding, and training of in-room dining Heartists.</p></li><li><p>Work closely with the Food &amp; Beverage management team to ensure all pre-opening milestones and operational readiness requirements are achieved.</p></li></ul><p><strong>Team Supervision &amp; Heartist Development</strong></p><ul><li><p>Supervise, guide, and motivate In-Room Dining Heartists during daily operations.</p></li><li><p>Conduct daily briefings to communicate service priorities, guest preferences, and operational updates.</p></li><li><p>Support the preparation of duty schedules and appropriate staffing arrangements.</p></li><li><p>Provide on-the-job training in service etiquette, order-taking, product knowledge, and luxury service standards.</p></li><li><p>Monitor Heartist performance and provide constructive feedback and coaching.</p></li><li><p>Promote teamwork, professionalism, grooming standards, and a positive working environment.</p></li><li><p>Support the Food &amp; Beverage management team in maintaining effective communication and operational discipline.</p></li></ul><p><strong>Food &amp; Beverage Coordination</strong></p><ul><li><p>Maintain effective communication with Kitchen, Housekeeping, Front Office, and other relevant departments.</p></li><li><p>Coordinate with the culinary team to ensure timely preparation and delivery of guest orders.</p></li><li><p>Ensure accurate communication of menu items, availability, dietary requirements, and special requests.</p></li><li><p>Monitor order flow and resolve operational delays promptly.</p></li><li><p>Support coordination of VIP amenities, special occasions, and customized dining arrangements.</p></li><li><p>Ensure all service equipment is handled properly and maintained in good condition.</p></li></ul><p><strong>Cost Control &amp; Inventory Management</strong></p><ul><li><p>Monitor the use of in-room dining supplies, equipment, and consumables.</p></li><li><p>Assist with inventory checks and stock replenishment.</p></li><li><p>Minimize breakage, waste, and unnecessary operational expenses.</p></li><li><p>Ensure accurate billing, payment processing, and proper handling of guest charges.</p></li><li><p>Support departmental cost-control initiatives without compromising service quality.</p></li><li><p>Report equipment defects, shortages, and maintenance requirements promptly.</p></li></ul><p><strong>Health, Safety &amp; Hygiene Compliance</strong></p><ul><li><p>Ensure compliance with applicable food safety, hygiene, and sanitation requirements.</p></li><li><p>Monitor proper food handling, transportation, and service practices.</p></li><li><p>Ensure adherence to HACCP principles and relevant food safety procedures.</p></li><li><p>Maintain safe and hygienic working conditions in service areas.</p></li><li><p>Ensure proper cleaning and sanitization of service equipment, trays, and trolleys.</p></li><li><p>Report food safety concerns, incidents, and operational risks to management.</p></li><li><p>Support sustainability initiatives, including responsible waste management and efficient resource utilization.</p></li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications</h4><p><strong>Education &amp; Experience</strong></p><ul><li><p>Diploma or bachelor's degree in Hospitality Management, Food &amp; Beverage Management, or a related field.</p></li><li><p>Minimum 2 3 years of relevant experience in Food &amp; Beverage service, preferably including in-room dining operations.</p></li><li><p>Previous supervisory or team-leading experience within a hotel or resort is highly desirable.</p></li><li><p>Experience within luxury hotels, resorts, or internationally recognized hospitality brands is preferred.</p></li><li><p>Previous hotel or resort pre-opening experience is an advantage.</p></li><li><p>Strong understanding of luxury in-room dining service standards, order-taking procedures, and guest service etiquette.</p></li><li><p>Familiarity with hotel point-of-sale (POS) systems and in-room dining order management procedures.</p></li><li><p>Experience in handling VIP guest requests, special dining arrangements, and service recovery situations is an advantage.</p></li></ul><p><strong>Skills &amp; Competencies</strong></p><ul><li><p>Excellent guest service and interpersonal skills.</p></li><li><p>Strong leadership, team supervision, and coaching abilities.</p></li><li><p>Excellent command of English; Arabic proficiency is highly desirable.</p></li><li><p>Strong communication and coordination skills.</p></li><li><p>Excellent attention to detail and commitment to luxury service standards.</p></li><li><p>Ability to work efficiently under pressure while maintaining service quality.</p></li><li><p>Strong organizational, multitasking, and time-management skills.</p></li><li><p>Good knowledge of food and beverage products, menu presentation, and service techniques.</p></li><li><p>Ability to handle guest complaints and resolve service issues professionally.</p></li><li><p>Familiarity with POS systems and basic operational reporting.</p></li><li><p>Proactive, reliable, and guest-focused approach.</p></li><li><p>Strong teamwork and collaboration across operational departments.</p></li><li><p>Flexibility to work shifts, weekends, and public holidays according to operational requirements.</p></li><li><p>Adaptability to the demands of a pre-opening environment.</p></li></ul>

<p>Your Mission / What you will be accountable for </p> <p>Turn guest feedback and operational data into clear insights that help Sofitel Jabal Omar Makkah deliver thoughtful, personalised service. Support brand standards, quality assurance and continuous improvement through accurate analysis, effective system administration and practical recommendations across the guest journey. </p> <p>Role Description / What you will do </p> <ul> <li> <p>Monitor ALICE guest requests to verify timely acknowledgement, tracking and closure against agreed service levels; highlight overdue cases and recurring gaps. </p> </li> </ul> <ul> <li> <p>Analyse response and resolution times, guest satisfaction scores and sentiment trends across ALICE, TrustYou and other relevant platforms. </p> </li> </ul> <ul> <li> <p>Review guest survey and online travel agency feedback, including Booking.com insights, to identify strengths and opportunities for improvement. </p> </li> </ul> <ul> <li> <p>Identify recurring service issues and support root cause analysis; recommend corrective and preventive actions and follow up on their effectiveness. </p> </li> </ul> <ul> <li> <p>Conduct quality audits of hotel products and services against brand standards, using approved operational checklists and LQA tools; record findings accurately. </p> </li> </ul> <ul> <li> <p>Maintain internal self-audit records in MyLQA and coordinate follow-up with the relevant departments. </p> </li> </ul> <ul> <li> <p>Develop and maintain Excel and Power BI dashboards covering guest feedback, operational performance and service efficiency. </p> </li> </ul> <ul> <li> <p>Validate reporting data for accuracy, consistency and completeness, investigating discrepancies with the relevant teams. </p> </li> </ul> <ul> <li> <p>Support administration of TrustYou, HERO and ALICE, coordinating system issues and functionality checks with IT and platform support teams. </p> </li> </ul> <ul> <li> <p>Maintain approved user access, roles and permissions in accordance with hotel governance procedures and confidentiality requirements. </p> </li> </ul> <ul> <li> <p>Train and support Heartists in the effective use of quality and guest experience systems, aligned with operational and brand standards. </p> </li> </ul> <ul> <li> <p>Monitor system adoption across departments and highlight usage gaps, training needs and opportunities to improve workflows. </p> </li> </ul> <ul> <li> <p>Maintain accurate departmental attendance and training records in SST and designated learning systems; ensure timely uploads and structured filing. </p> </li> </ul> <ul> <li> <p>Prepare the daily briefing bulletin with relevant quality updates, performance insights and priority follow-up actions. </p> </li> </ul> <ul> <li> <p>Produce monthly ALICE dashboards and TrustYou reports, including guest satisfaction survey results, online review trends and actionable recommendations. </p> </li> </ul> <ul> <li> <p>Compile monthly training reports covering on-the-job, off-the-job and online learning, in coordination with the Learning &amp; Development team. </p> </li> </ul> <ul> <li> <p>Prepare quarterly hotel quality presentations and periodic or ad hoc reports for the Director of Quality &amp; Guest Experience. </p> </li> </ul> <ul> <li> <p>Communicate findings clearly to department heads and support practical improvements to guest experience, service consistency and operational efficiency. </p> </li> </ul> <ul> <li> <p>Identify opportunities for process improvement, reporting automation and system enhancement, and encourage departments to use data in daily decision-making. </p> </li> </ul> <p>Other Responsibilities </p> <p>Support pre-opening quality readiness, operational rehearsals and follow-up on identified gaps. Maintain organised documentation for Quality and Learning &amp; Development, protect guest and Heartist information, and provide administrative support and other duties reasonably related to the role as assigned. </p> <p> </p> <p>Sustainability : </p> <p>Support responsible hospitality by incorporating relevant sustainability observations into quality checks and sharing improvement opportunities with the appropriate departments. </p> <p>Use digital reporting and audit records where practical, reduce unnecessary printing and encourage efficient use of resources in daily work. </p> <p> </p> <p>Conditions / What we offer you </p> <ul> <li> <p>Full time and permanent contract </p> </li> </ul> <ul> <li> <p>Reporting to the Director of Quality &amp; Guest Experience </p> </li> </ul> <ul> <li> <p>This position is based in Makkah </p> </li> </ul> <p> </p> <p>Our Culture / What we stand for </p> <ul> <li> <p>Passion for Excellence </p> </li> </ul> <ul> <li> <p>Passion and pride for our brands, our people, our guests </p> </li> </ul> <ul> <li> <p>Entrepreneurial spirit &amp; confidence: you are Entrepreneurs, fully accountable, with strong KPIs and freedom too </p> </li> </ul> <ul> <li> <p>Proximity: Family spirit, responsiveness, solidarity &amp; constant dialogue with the field </p> </li> </ul> <ul> <li> <p>Trust and transparency: share everything, no taboo. Feedback is a gift </p> </li> </ul> <ul> <li> <p>Long-Term relationship: with owners as well as talents. Creating a strong sense of belonging </p> </li> </ul> <ul> <li> <p>Bespoke &amp; Free: 100% experience driven. Tailored services. Unlock creativity </p> </li> </ul> <p> </p> <p>Living Sofitel / How you will shine </p> <ul> <li> <p>Express entrepreneurial spirt &amp; leadership, embody French Art de Vivre </p> </li> </ul> <ul> <li> <p>Demonstrate humble excellence, distinguished presence, excellence, savoir-faire and attention to details (Cousu Main) </p> </li> </ul> <ul> <li> <p>Be a team player, passionate, warm, social, with genuine care for others </p> </li> </ul> <ul> <li> <p>Show a good sense of luxury, create stories, rituals and traditions </p> </li> </ul> <ul> <li> <p>Be a Francophile : interest and curiosity about French language, culture, history, cuisine </p> </li> </ul> <ul> <li> <p>Demonstrate open-mindedness, creativity &amp; innovation </p> </li> </ul> <ul> <li> <p>Cultural link: demonstrate interest in local arts &amp; culture, gastronomy, fashion, modern designs: </p> </li> </ul> <ul> <li> <p>Care for committed luxury </p> </li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p>Diploma or bachelor s degree in Hospitality Management, Business Analytics, Quality Management, Information Systems or a related field; equivalent relevant experience may be considered. </p> </li> </ul> <ul> <li> <p>Experience in hotel quality, guest experience analysis, operational reporting or a similar analytical role is preferred. </p> </li> </ul> <ul> <li> <p>Strong Excel skills and practical knowledge of Power BI, including data preparation, dashboard development and clear presentation of performance indicators. </p> </li> </ul> <ul> <li> <p>Ability to interpret guest feedback, identify sentiment trends and translate operational data into practical recommendations. </p> </li> </ul> <ul> <li> <p>Understanding of quality assurance, audit methods and root cause analysis; familiarity with LQA and luxury hospitality standards is an advantage. </p> </li> </ul> <ul> <li> <p>Familiarity with ALICE, TrustYou, MyLQA, HERO, Opera Cloud or Hudini is an advantage, with the ability to learn new systems quickly. </p> </li> </ul> <ul> <li> <p>High attention to detail and a disciplined approach to data validation, documentation, confidentiality and user access administration. </p> </li> </ul> <ul> <li> <p>Clear written and spoken English and strong presentation skills; Arabic language skills are an advantage. </p> </li> </ul> <ul> <li> <p>Strong organisation, critical thinking and problem-solving skills, with the ability to meet reporting deadlines and follow up across departments. </p> </li> </ul> <ul> <li> <p>A collaborative, service-minded approach and confidence in supporting and training colleagues; luxury hotel or pre-opening experience is an advantage.</p></li></ul>

<p>We are seeking an accomplished and visionary Director of Sales and Marketing to lead our sales and marketing operations in Turaif, Saudi Arabia. In this pivotal leadership role, you will drive revenue growth, develop comprehensive sales and marketing strategies, and build high-performing teams that deliver exceptional results. The ideal candidate will combine strategic thinking with hands-on execution, fostering innovation while maintaining a strong customer focus across all initiatives.</p><ul><li>Develop and execute comprehensive sales and marketing strategies aligned with organizational objectives and market opportunities in the Saudi Arabian region</li><li>Lead, mentor, and manage sales and marketing teams, fostering a culture of excellence, accountability, and continuous improvement</li><li>Analyze market trends, competitive landscape, and customer insights to identify growth opportunities and inform strategic decision-making</li><li>Oversee budget management and P&amp;L responsibility, ensuring efficient allocation of resources and maximizing return on investment</li><li>Design and implement targeted marketing campaigns utilizing digital channels, traditional media, and innovative approaches to enhance brand visibility and customer engagement</li><li>Establish and monitor key performance indicators (KPIs) to track sales and marketing effectiveness, providing regular performance reviews and strategic recommendations</li><li>Build and maintain strong relationships with key clients, partners, and stakeholders to support business development and market expansion</li><li>Collaborate cross-functionally with product, operations, and customer service teams to ensure seamless execution of sales and marketing initiatives</li><li>Stay current with industry best practices, emerging technologies, and market developments to maintain competitive advantage</li><li>Customize sales and marketing programs to address the unique needs and preferences of the local marketCompany Description</li></ul><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.Qualifications </p><ul><li>Minimum 8+ years of progressive sales and marketing experience, with at least 5 years in a leadership or director-level role</li><li>Proven track record of developing and executing successful sales and marketing strategies that drive revenue growth and market share expansion</li><li>Strong expertise in digital marketing, marketing automation tools, and CRM platforms</li><li>Demonstrated ability to lead, develop, and motivate high-performing teams in a fast-paced environment</li><li>Excellent analytical skills with proficiency in data analysis, market research, and business intelligence tools</li><li>Exceptional communication and interpersonal skills with the ability to influence stakeholders at all organizational levels</li><li>Strategic thinking and business acumen with strong financial management capabilities</li><li>Experience in business development and identifying new market opportunities</li><li>Proficiency in customizing marketing programs and sales approaches for diverse customer segments</li><li>Fluency in Arabic (preferred) with strong understanding of Saudi Arabian business culture and market dynamics</li><li>Experience working in the Middle Eastern market or with international organizations (preferred)</li><li>Demonstrated ability to work independently while fostering collaborative team environments</li><li>Strong organizational and time management skills with the ability to manage multiple priorities effectively</li></ul><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>Minimum 8+ years of progressive sales and marketing experience, with at least 5 years in a leadership or director-level role</li> <li>Proven track record of developing and executing successful sales and marketing strategies that drive revenue growth and market share expansion</li> <li>Strong expertise in digital marketing, marketing automation tools, and CRM platforms</li> <li>Demonstrated ability to lead, develop, and motivate high-performing teams in a fast-paced environment</li> <li>Excellent analytical skills with proficiency in data analysis, market research, and business intelligence tools</li> <li>Exceptional communication and interpersonal skills with the ability to influence stakeholders at all organizational levels</li> <li>Strategic thinking and business acumen with strong financial management capabilities</li> <li>Experience in business development and identifying new market opportunities</li> <li>Proficiency in customizing marketing programs and sales approaches for diverse customer segments</li> <li>Fluency in Arabic (preferred) with strong understanding of Saudi Arabian business culture and market dynamics</li> <li>Experience working in the Middle Eastern market or with international organizations (preferred)</li> <li>Demonstrated ability to work independently while fostering collaborative team environments</li> <li>Strong organizational and time management skills with the ability to manage multiple priorities effectively</li></ul></div>

<p> <strong>Restaurant and Lounge Manager</strong> </p> <p> <strong>Location:</strong> Riyadh, Saudi Arabia<br> <strong>Department:</strong> Food &amp; Beverage<br> <strong>Employment Type:</strong> Full-Time<br> <strong>Reporting To:</strong> Assistant Food &amp; Beverage Manager </p> <p> <strong>Job Summary</strong> </p> <p>Basiqat by Mantis is seeking a dynamic, passionate, and experienced Restaurant and Lounge Manager to join our pre-opening Food &amp; Beverage team.</p> <p>The successful candidate will be responsible for overseeing the daily operations of the resort's restaurant and lounge, ensuring exceptional dining experiences, personalized guest service, operational efficiency, and strong financial performance.</p> <p>The Restaurant and Lounge Manager will lead the development and implementation of service standards, operational procedures, team training, and guest experience initiatives while maintaining the highest levels of luxury hospitality.</p> <p>As a key member of the pre-opening team, the role will be instrumental in establishing restaurant and lounge operations, coordinating outlet readiness, developing a high-performing team, and creating distinctive dining and lounge experiences that reflect the resort's luxury eco-hospitality positioning.</p> <p> <strong>Key Responsibilities</strong> </p> <p> <strong>Restaurant &amp; Lounge Operations Management</strong> </p> <ul> <li> <p>Manage and oversee daily restaurant and lounge operations to ensure smooth, efficient, and consistent service delivery.</p> </li> <li> <p>Ensure exceptional standards of food and beverage service, presentation, cleanliness, ambiance, and guest satisfaction.</p> </li> <li> <p>Supervise opening and closing procedures, service preparation, and operational readiness.</p> </li> <li> <p>Monitor service flow, table management, reservations, seating arrangements, and guest waiting times.</p> </li> <li> <p>Ensure all dining and lounge services are delivered in accordance with approved Mantis and Accor standards.</p> </li> <li> <p>Maintain high standards of outlet appearance, furniture, equipment, lighting, music, and overall atmosphere.</p> </li> <li> <p>Coordinate with the culinary team to ensure timely food preparation, presentation, and delivery.</p> </li> <li> <p>Oversee the proper handling of guest requests, dietary requirements, allergies, and special occasions.</p> </li> <li> <p>Ensure effective communication between the restaurant, lounge, kitchen, and other operational departments.</p> </li> </ul> <p> <strong>Lounge Experience &amp; Beverage Service</strong> </p> <ul> <li> <p>Oversee lounge operations, ensuring a sophisticated, welcoming, and relaxing environment for guests.</p> </li> <li> <p>Supervise the delivery of premium non-alcoholic beverages, specialty coffees, teas, mocktails, fresh juices, and signature refreshments.</p> </li> <li> <p>Coordinate any offer or promotion, light dining, and other lounge service experiences as applicable to the resort's approved concept.</p> </li> <li> <p>Collaborate with Food &amp; Beverage leadership and the culinary team to develop attractive lounge menus and beverage offerings.</p> </li> <li> <p>Ensure consistent beverage preparation, presentation, portion control, and service quality.</p> </li> <li> <p>Monitor lounge seating arrangements, guest preferences, and service efficiency.</p> </li> <li> <p>Develop personalized lounge experiences that reflect local culture and the resort's luxury positioning.</p> </li> <li> <p>Maintain the quality and presentation of lounge equipment, tableware, and service accessories.</p> </li> <li> <p>Identify opportunities to enhance lounge revenue, guest satisfaction, and overall outlet performance.</p> </li> </ul> <p> <strong>Luxury Guest Experience &amp; Service Excellence</strong> </p> <ul> <li> <p>Create personalized and memorable dining and lounge experiences that reflect the resort's luxury positioning.</p> </li> <li> <p>Maintain a visible presence during service periods to engage with guests and monitor satisfaction.</p> </li> <li> <p>Anticipate guest needs and ensure exceptional attention to detail.</p> </li> <li> <p>Handle guest feedback, complaints, and service recovery situations professionally and efficiently.</p> </li> <li> <p>Coordinate VIP dining arrangements, special celebrations, and customized guest experiences.</p> </li> <li> <p>Promote personalized service, cultural awareness, and genuine hospitality among Heartists.</p> </li> <li> <p>Monitor guest feedback and recommend improvements to enhance service quality.</p> </li> <li> <p>Ensure consistent implementation of luxury dining etiquette, grooming standards, and guest engagement practices.</p> </li> </ul> <p> <strong>Pre-Opening Restaurant &amp; Lounge Readiness</strong> </p> <ul> <li> <p>Lead the operational preparation of the restaurant and lounge during the resort's pre-opening phase.</p> </li> <li> <p>Develop and implement outlet standard operating procedures, service sequences, checklists, and operational guidelines.</p> </li> <li> <p>Coordinate with Food &amp; Beverage leadership on outlet concepts, service styles, menu presentation, and guest experience standards.</p> </li> <li> <p>Assist in identifying, reviewing, and preparing operating supplies and equipment (OS&amp;E) required for restaurant and lounge operations.</p> </li> <li> <p>Coordinate with Purchasing, Engineering, Housekeeping, IT, and other departments to ensure outlet readiness.</p> </li> <li> <p>Support the configuration and testing of point-of-sale (POS) systems, menu items, billing procedures, and operational interfaces.</p> </li> <li> <p>Participate in the recruitment, onboarding, and training of restaurant and lounge Heartists.</p> </li> <li> <p>Conduct service rehearsals, menu tastings, mock service sessions, and operational simulations before opening.</p> </li> <li> <p>Establish outlet inventory controls, par stock levels, and requisition procedures.</p> </li> <li> <p>Monitor pre-opening milestones, identify operational risks, and provide readiness updates to Food &amp; Beverage leadership.</p> </li> <li> <p>Ensure restaurant and lounge facilities, equipment, and service areas are fully prepared for opening.</p> </li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Education &amp; Experience</strong> </p> <ul> <li> <p>Bachelor's degree or diploma in Hospitality Management, Food &amp; Beverage Management, Hotel Management, or a related field.</p> </li> <li> <p>Minimum 4 6 years of progressive experience in Food &amp; Beverage operations, including at least 2 years in a supervisory or managerial role.</p> </li> <li> <p>Previous experience managing restaurant and lounge operations within luxury hotels, resorts, or internationally recognized hospitality brands is highly desirable.</p> </li> <li> <p>Previous hotel or resort pre-opening experience is a strong advantage.</p> </li> <li> <p>Demonstrated experience in restaurant operations, lounge service, guest experience, and team leadership.</p> </li> <li> <p>Strong knowledge of luxury dining standards, lounge service procedures, and premium beverage offerings.</p> </li> <li> <p>Experience developing or implementing restaurant and lounge SOPs, service standards, and operational controls.</p> </li> <li> <p>Good understanding of restaurant financial performance, budgeting, cost control, and inventory management.</p> </li> <li> <p>Experience using hotel POS systems, restaurant management systems, and inventory control platforms.</p> </li> <li> <p>Knowledge of HACCP principles, food safety regulations, and hygiene requirements.</p> </li> <li> <p>Familiarity with the Saudi Arabian hospitality market and applicable Food &amp; Beverage regulations is preferred.</p> </li> <li> <p>Experience with premium lounge concepts, afternoon tea service, and personalized luxury hospitality is an advantage.</p> </li> </ul> <p> <strong>Skills &amp; Competencies</strong> </p> <ul> <li> <p>Strong leadership, team management, and employee development capabilities.</p> </li> <li> <p>Excellent guest service, communication, and interpersonal skills.</p> </li> <li> <p>Excellent command of English; Arabic proficiency is highly desirable.</p> </li> <li> <p>Strong knowledge of restaurant operations, lounge service, and luxury hospitality standards.</p> </li> <li> <p>Excellent organizational, planning, and time-management skills.</p> </li> <li> <p>Strong financial awareness and ability to analyze outlet performance.</p> </li> <li> <p>Ability to manage multiple operational priorities in a fast-paced environment.</p> </li> <li> <p>Strong problem-solving, decision-making, and conflict-resolution skills.</p> </li> <li> <p>Excellent attention to detail and commitment to service excellence.</p> </li> <li> <p>Strong knowledge of menu presentation, upselling techniques, and guest engagement.</p> </li> <li> <p>Ability to train, coach, and motivate a diverse team.</p> </li> <li> <p>Proficiency in Microsoft Office applications and relevant POS systems.</p> </li> <li> <p>Creative mindset with a passion for innovative dining and lounge experiences.</p> </li> <li> <p>Strong teamwork and collaboration with culinary and operational departments.</p> </li> <li> <p>Flexibility to work shifts, weekends, and public holidays according to operational requirements.</p> </li> <li> <p>Adaptability to the demands of a pre-opening environment.</p> </li> </ul> <p> <strong>Saudi nationals are strongly encouraged to apply.</strong></p>

<p> <strong>Revenue Manager</strong> </p> <p> <strong>Location:</strong> Riyadh, Saudi Arabia<br> <strong>Department:</strong> Revenue &amp; Reservations<br> <strong>Employment Type:</strong> Full-Time<br> <strong>Reporting To:</strong> Director of Sales and Marketing </p> <p> <strong>Job Summary</strong> </p> <p>Basiqat by Mantis is seeking a strategic, analytical, and commercially driven Revenue Manager to join our pre-opening leadership team.</p> <p>The successful candidate will be responsible for overseeing both Revenue Management and Reservations operations, developing and executing revenue optimization strategies while ensuring efficient reservation processes, effective distribution management, and exceptional guest booking experiences.</p> <p>The Revenue Manager will lead the property's pricing, forecasting, inventory management, market segmentation, and distribution strategies to maximize revenue performance, profitability, and market positioning.</p> <p>In addition, the role will oversee the Reservations function, ensuring accurate reservation handling, effective team management, system configuration, and seamless coordination between Reservations, Front Office, Sales &amp; Marketing, and other operational departments.</p> <p>As a key member of the pre-opening team, the Revenue Manager will play a critical role in establishing the resort's commercial systems, distribution channels, reservation procedures, pricing structures, and revenue management strategies ahead of the resort's opening.</p> <p> <strong>Key Responsibilities</strong> </p> <p> <strong>Revenue Management &amp; Commercial Strategy</strong> </p> <ul> <li> <p>Develop, implement, and continuously optimize the resort's revenue management strategy in alignment with business objectives, market positioning, and Accor commercial guidelines.</p> </li> <li> <p>Establish pricing strategies across all accommodation categories, market segments, distribution channels, and booking periods.</p> </li> <li> <p>Maximize room revenue, Average Daily Rate (ADR), Revenue per Available Room (RevPAR), and overall profitability.</p> </li> <li> <p>Monitor market demand, booking trends, competitor pricing, seasonality, and market conditions to identify revenue opportunities.</p> </li> <li> <p>Develop and implement dynamic pricing strategies based on demand forecasts, booking pace, and market intelligence.</p> </li> <li> <p>Manage room inventory, availability, restrictions, and rate structures to optimize revenue performance.</p> </li> <li> <p>Evaluate business mix and distribution profitability to support strategic commercial decisions.</p> </li> <li> <p>Collaborate with Sales &amp; Marketing and Food &amp; Beverage teams to identify opportunities for packages, promotions, and ancillary revenue growth.</p> </li> <li> <p>Support the development of total revenue management initiatives across the resort.</p> </li> </ul> <p> <strong>Reservations Management &amp; Operations</strong> </p> <ul> <li> <p>Oversee the daily operations of the Reservations department, ensuring efficient and accurate handling of all reservations and guest inquiries.</p> </li> <li> <p>Supervise, coach, and develop Reservations Heartists to maintain high standards of productivity, professionalism, and guest service.</p> </li> <li> <p>Establish and monitor reservation procedures, booking standards, and service quality requirements.</p> </li> <li> <p>Ensure accurate reservation entries, amendments, cancellations, deposits, payment guarantees, and special requests.</p> </li> <li> <p>Monitor reservation conversion rates, response times, booking accuracy, and guest satisfaction.</p> </li> <li> <p>Ensure effective management of individual, corporate, group, and leisure reservations.</p> </li> <li> <p>Oversee the handling of VIP reservations, special arrangements, and personalized booking requirements.</p> </li> <li> <p>Coordinate with Front Office, Sales &amp; Marketing, and other departments to ensure seamless guest arrival.</p></li></ul><p>Qualifications </p> <p> <strong>Education &amp; Experience</strong> </p> <ul> <li> <p>Bachelor's degree in Hospitality Management, Revenue Management, Business Administration, Finance, Economics, or a related field.</p> </li> <li> <p>Minimum 4 6 years of progressive experience in hotel Revenue Management, Reservations, or related commercial functions.</p> </li> <li> <p>At least 2 years of experience in a revenue management or reservations leadership position is highly desirable.</p> </li> <li> <p>Previous experience in luxury hotels, resorts, or internationally recognized hospitality brands is preferred.</p> </li> <li> <p>Previous hotel or resort pre-opening experience is a strong advantage.</p> </li> <li> <p>Demonstrated experience managing both revenue optimization and reservations operations.</p> </li> <li> <p>Strong understanding of revenue management principles, dynamic pricing, demand forecasting, inventory optimization, and distribution strategies.</p> </li> <li> <p>Proven ability to analyze ADR, RevPAR, occupancy, booking pace, market segmentation, and commercial performance.</p> </li> <li> <p>Hands-on experience with hotel PMS, CRS, RMS, channel management systems, and online distribution platforms.</p> </li> <li> <p>Familiarity with Accor commercial systems and revenue management tools is highly desirable.</p> </li> <li> <p>Experience in managing OTA relationships, GDS distribution, direct booking channels, and rate structures.</p> </li> <li> <p>Strong knowledge of the Saudi Arabian hospitality market, including Riyadh demand patterns and luxury travel segments.</p> </li> <li> <p>Experience in budgeting, forecasting, financial analysis, and commercial reporting.</p> </li> <li> <p>Relevant revenue management certifications or professional development qualifications are an advantage.</p></li></ul> <ul> <li> <p><br></p></li></ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>Education &amp; Experience</strong> </p> <ul> <li> <p>Bachelor's degree in Hospitality Management, Revenue Management, Business Administration, Finance, Economics, or a related field.</p> </li> <li> <p>Minimum 4 6 years of progressive experience in hotel Revenue Management, Reservations, or related commercial functions.</p> </li> <li> <p>At least 2 years of experience in a revenue management or reservations leadership position is highly desirable.</p> </li> <li> <p>Previous experience in luxury hotels, resorts, or internationally recognized hospitality brands is preferred.</p> </li> <li> <p>Previous hotel or resort pre-opening experience is a strong advantage.</p> </li> <li> <p>Demonstrated experience managing both revenue optimization and reservations operations.</p> </li> <li> <p>Strong understanding of revenue management principles, dynamic pricing, demand forecasting, inventory optimization, and distribution strategies.</p> </li> <li> <p>Proven ability to analyze ADR, RevPAR, occupancy, booking pace, market segmentation, and commercial performance.</p> </li> <li> <p>Hands-on experience with hotel PMS, CRS, RMS, channel management systems, and online distribution platforms.</p> </li> <li> <p>Familiarity with Accor commercial systems and revenue management tools is highly desirable.</p> </li> <li> <p>Experience in managing OTA relationships, GDS distribution, direct booking channels, and rate structures.</p> </li> <li> <p>Strong knowledge of the Saudi Arabian hospitality market, including Riyadh demand patterns and luxury travel segments.</p> </li> <li> <p>Experience in budgeting, forecasting, financial analysis, and commercial reporting.</p> </li> <li> <p>Relevant revenue management certifications or professional development qualifications are an advantage.</p> </li> </ul> <p> <strong>Skills &amp; Competencies</strong> </p> <ul> <li> <p>Strong analytical, strategic thinking, and commercial decision-making skills.</p> </li> <li> <p>Excellent understanding of revenue optimization and hotel distribution management.</p> </li> <li> <p>Proven leadership and team management capabilities.</p> </li> <li> <p>Strong organizational, planning, and problem-solving abilities.</p> </li> <li> <p>Excellent communication, presentation, and interpersonal skills.</p> </li> <li> <p>Excellent command of English; Arabic proficiency is highly desirable.</p> </li> <li> <p>Advanced proficiency in Microsoft Excel and strong reporting and data analysis capabilities.</p> </li> <li> <p>Ability to interpret complex commercial data and translate findings into actionable strategies.</p> </li> <li> <p>Strong attention to detail and commitment to data accuracy.</p> </li> <li> <p>Ability to manage multiple priorities and meet demanding deadlines.</p> </li> <li> <p>Strong negotiation and stakeholder management skills.</p> </li> <li> <p>Ability to work effectively with senior management and cross-functional teams.</p> </li> <li> <p>Guest-focused mindset with an understanding of luxury hospitality expectations.</p> </li> <li> <p>Proactive, results-oriented, and capable of working independently.</p> </li> <li> <p>Flexibility and adaptability to the demands of a pre-opening environment.</p> </li> </ul> <p> <strong>Saudi nationals are strongly encouraged to apply.</strong></p>

<p>At SLS The Red Sea, we don t just serve meals we create unforgettable dining experiences. As a <strong>Waiter/Waitress (Saudi National)</strong>, you will play a key role in delivering exceptional food and beverage service by providing personalized, attentive, and seamless experiences that reflect the bold, elevated, and vibrant spirit of SLS. More than serving guests, you will create meaningful connections and ensure every dining experience is memorable and exceeds expectations.</p> <p>Working closely with the F&amp;B team, you will support the smooth day-to-day operation of the outlet by maintaining exceptional service standards, ensuring efficient service delivery, and complying with SLS standards, hygiene requirements, and local regulations.</p> <p> <strong>Key Responsibilities</strong> </p> <ul> <li>Deliver exceptional food and beverage service in accordance with SLS standards, service standards and procedures, and guest expectations.</li> <li>Create memorable guest experiences by providing personalized, attentive, and professional service throughout the dining journey.</li> <li>Maintain comprehensive knowledge of menus, ingredients, allergens, and preparation methods to confidently assist guests and provide recommendations.</li> <li>Accurately process guest orders and payments using the POS system while ensuring efficient and error-free service.</li> <li>Maintain a clean, organized, and welcoming dining environment, ensuring service stations and equipment are prepared for operation.</li> <li>Monitor food and beverage quality, communicating any concerns promptly to the Supervisor or kitchen team.</li> <li>Apply effective upselling techniques to enhance the guest experience and maximize revenue opportunities.</li> <li>Support inventory control, equipment maintenance, and the proper storage of service equipment and operational supplies.</li> <li>Collaborate with the kitchen, bar, and wider F&amp;B team to ensure seamless service delivery and guest satisfaction.</li> <li>Follow all health, safety, hygiene, food handling, and company service standards while contributing to a positive and high-performing team environment.</li> <li>Support special events, promotional activities, and continuous service improvements that enhance the SLS The Red Sea dining experience.Company Description</li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Minimum of 1 2 years experience as a Waiter/Server, preferably within a luxury hotel, resort, or upscale hospitality environment.</li> <li>High school diploma or equivalent; a hospitality qualification or food and beverage training is an advantage.</li> <li>Strong knowledge of food and beverage service, dining etiquette, and guest service standards.</li> <li>Familiarity with POS systems and the ability to process guest orders and payments accurately.</li> <li>Professional, friendly, and guest-focused personality with excellent communication and interpersonal skills.</li> <li>Fluent in English required.</li> <li>Strong attention to detail, ability to multitask, and perform effectively in a fast-paced hospitality environment.</li> <li>Physically capable of standing for extended periods and carrying trays or service equipment as required.</li></ul>

<p>Your Mission / What you will be accountable for </p> <p>Support the consistent delivery of Sofitel standards and thoughtful, personalised guest experiences across the hotel. Translate audit findings and guest feedback into practical improvements, working closely with operational teams to strengthen service quality, support compliance and bring Sofitel s service culture to life at every touchpoint. </p> <p><b><br></b></p><p><b>Role Description / What you will do </b></p> <p> </p> <ul> <li> <p>Assist the Director of Quality &amp; Guest Experience in implementing the hotel s quality assurance plan and monitoring service standards across the guest journey. </p> </li> </ul> <ul> <li> <p>Conduct regular operational audits and self-assessments using approved digital checklists, including iAuditor and MyLQA where applicable; document findings and compare results over time. </p> </li> </ul> <ul> <li> <p>Keep up to date with brand standards, policies and procedures, and support departments in assessing adherence to applicable operational requirements. </p> </li> </ul> <ul> <li> <p>Gather first-hand guest feedback through regular conversations and observations, sharing recurring comments and requests with the relevant teams. </p> </li> </ul> <ul> <li> <p>Conduct mystery calls and service checks as directed to identify gaps in responsiveness, consistency and guest care. </p> </li> </ul> <ul> <li> <p>Review daily, weekly and monthly reports from ALICE, MyLQA, TrustYou and ACDC to identify trends, monitor progress and prioritise action. </p> </li> </ul> <ul> <li> <p>Support root cause analysis and coordinate corrective action plans with operational managers, following up on deadlines and verifying improvements. </p> </li> </ul> <ul> <li> <p>Coordinate Quality Committee meetings, minutes and action tracking, including RADAR plans supporting the hotel s Reputation Performance Score targets. </p> </li> </ul> <ul> <li> <p>Assist departments in drafting and reviewing local standard operating procedures to improve coordination and service across guest touchpoints. </p> </li> </ul> <ul> <li> <p>Work closely with operational supervisors and managers to embed standards in daily routines and address gaps through practical coaching. </p> </li> </ul> <ul> <li> <p>Deliver on-the-job and classroom sessions on brand standards with Learning &amp; Development, strengthening Heartists confidence and service competencies. </p> </li> </ul> <ul> <li> <p>Support Front Office and Guest Relations in anticipating guest needs and addressing special requests, alerts and preferences in line with standards. </p> </li> </ul> <ul> <li> <p>Coordinate with Guest Relations on personalised guest touches and signature moments, using approved ACDC insights with appropriate care for guest information. </p> </li> </ul> <ul> <li> <p>Monitor complaint response and resolution times; follow up with responsible departments on service recovery, corrective action and guest satisfaction before closure. </p> </li> </ul> <ul> <li> <p>Share real-time guest comments and service performance insights, highlighting recurring concerns and opportunities to improve resolution efficiency. </p> </li> </ul> <ul> <li> <p>Communicate Guest Experience policies and report service or behavioural standards breaches to the relevant line manager for appropriate follow-up. </p> </li> </ul> <ul> <li> <p>Benchmark competitor products and services and recommend practical ideas, process changes and enhancements to the guest experience. </p> </li> </ul> <ul> <li> <p>Coordinate with departments and external service providers to support alignment with hotel standards and applicable loyalty, sustainability, inclusion and safety programmes. </p> </li> </ul> <ul> <li> <p>Represent the Quality &amp; Guest Experience function in operational follow-up, encourage Heartist recognition and engagement, and track implementation of agreed management actions. </p> </li> </ul> <p> </p> <p>Other Responsibilities </p> <p>Support pre-opening inspections, operational rehearsals and readiness reviews, ensuring identified gaps are recorded and followed up. Maintain accurate audit evidence and confidential records, support cross-department communication and undertake other duties reasonably related to the role as assigned. </p> <p> </p> <p>Sustainability : </p> <p>Include relevant sustainability practices in quality observations and work with departments to address opportunities for responsible use of resources and waste reduction. </p> <p>Promote responsible hospitality through coaching and service improvement activities, respecting local culture and supporting the hotel s current sustainability commitments. </p> <p> <br> </p> <p>Conditions / What we offer you </p> <ul> <li> <p>Full time and permanent contract </p> </li> </ul> <ul> <li> <p>Reporting to the Director of Quality &amp; Guest Experience </p> </li> </ul> <ul> <li> <p>This position is based in Makkah </p> </li> </ul> <p> </p> <p>Our Culture / What we stand for </p> <ul> <li> <p>Passion for Excellence </p> </li> </ul> <ul> <li> <p>Passion and pride for our brands, our people, our guests </p> </li> </ul> <ul> <li> <p>Entrepreneurial spirit &amp; confidence: you are Entrepreneurs, fully accountable, with strong KPIs and freedom too </p> </li> </ul> <ul> <li> <p>Proximity: Family spirit, responsiveness, solidarity &amp; constant dialogue with the field </p> </li> </ul> <ul> <li> <p>Trust and transparency: share everything, no taboo. Feedback is a gift </p> </li> </ul> <ul> <li> <p>Long-Term relationship: with owners as well as talents. Creating a strong sense of belonging </p> </li> </ul> <ul> <li> <p>Bespoke &amp; Free: 100% experience driven. Tailored services. Unlock creativity </p> </li> </ul> <p> </p> <p>Living Sofitel / How you will shine </p> <ul> <li> <p>Express entrepreneurial spirt &amp; leadership, embody French Art de Vivre </p> </li> </ul> <ul> <li> <p>Demonstrate humble excellence, distinguished presence, excellence, savoir-faire and attention to details (Cousu Main) </p> </li> </ul> <ul> <li> <p>Be a team player, passionate, warm, social, with genuine care for others </p> </li> </ul> <ul> <li> <p>Show a good sense of luxury, create stories, rituals and traditions </p> </li> </ul> <ul> <li> <p>Be a Francophile : interest and curiosity about French language, culture, history, cuisine </p> </li> </ul> <ul> <li> <p>Demonstrate open-mindedness, creativity &amp; innovation </p> </li> </ul> <ul> <li> <p>Cultural link: demonstrate interest in local arts &amp; culture, gastronomy, fashion, modern designs: </p> </li> </ul> <ul> <li> <p>Care for committed luxury </p> </li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p>Diploma or bachelor s degree in Hospitality Management, Quality Management, Business Administration or a related field; equivalent relevant experience may be considered. </p> </li> </ul> <ul> <li> <p>At least three years of relevant hotel experience, including quality assurance, guest experience or operational supervision; luxury hospitality experience is preferred. </p> </li> </ul> <ul> <li> <p>Practical understanding of brand standards, service audits and quality improvement, with the ability to turn findings into measurable actions. </p> </li> </ul> <ul> <li> <p>Experience with guest feedback analysis, complaint handling and service recovery, supported by a strong guest-focused approach. </p> </li> </ul> <ul> <li> <p>Familiarity with ALICE, MyLQA, TrustYou, ACDC or digital audit tools such as iAuditor is an advantage. </p> </li> </ul> <ul> <li> <p>Strong reporting and analytical skills, including proficiency in Excel and PowerPoint and the ability to present findings clearly. </p> </li> </ul> <ul> <li> <p>Confident coaching, facilitation and communication skills, with the ability to influence operational teams and follow up constructively. </p> </li> </ul> <ul> <li> <p>Strong written and spoken English; Arabic and additional language skills are an advantage. </p> </li> </ul> <ul> <li> <p>Excellent attention to detail, organisation and problem-solving skills, with discretion in handling guest feedback and Heartist information. </p> </li> </ul> <ul> <li> <p>Professional presence, cultural awareness and a collaborative leadership approach; quality auditing qualifications or pre-opening experience are an advantage.</p></li></ul>

<p>First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.</p><p><br></p> <p> <strong>List of Responsibilities and Duties</strong> </p> <ul> <li>Greet, check-in, respond to requests and settle accounts while providing exceptional service</li> <li>Take initiative to add a personalized experience</li> <li>Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-sellingCompany Description</li></ul><p>Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills &amp; knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.Qualifications </p><p><strong>Desired Candidate Profile</strong></p><ul> <li>Tamayyaz Program is for Saudi Nationals Only.</li> <li>Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.</li> <li>Basic English skills are a must.</li> <li>Strong passion for the Hospitality Field.</li> <li>Excellent interpersonal and communication skills.</li> <li>Is a team player that contributes to and proactively assists co-workers.</li> <li>Ability to work a flexible roster depending on departmental needs.</li> <li>Ability to focus attention on guest needs, always remaining calm and courteous</li></ul>

<p><b>Job Description </b></p> <p>the Learning &amp; Development Coordinator is responsible for supporting the planning, coordination, implementation, and administration of learning and development activities across the hotel. The role ensures that employees receive the required training and development opportunities in line with Sofitel standards, hotel objectives, and operational requirements.</p> <p><b><br></b></p><p><b>Key Responsibilities</b></p> <p>Learning &amp; Development</p> <ul> <li> <p>Coordinate and support the implementation of the hotel's annual Learning &amp; Development plan.</p> </li> <li> <p>Coordinate internal training programs, workshops, and learning activities for all departments.</p> </li> <li> <p>Prepare and maintain monthly training calendars and schedules.</p> </li> <li> <p>Coordinate induction and orientation programs for new employees.</p> </li> <li> <p>Support departmental trainers in preparing and delivering training sessions.</p> </li> <li> <p>Maintain and update training materials, presentations, manuals, and learning resources.</p> </li> <li> <p>Monitor employee attendance and participation in training programs.</p> </li> <li> <p>Follow up on external training programs and ensure effective application of learning in the workplace.</p> </li> <li> <p>Promote e-learning and digital learning platforms across the hotel.</p> </li> <li> <p>Assist in identifying training needs based on performance reviews, guest feedback, audits, and departmental requirements.</p> </li> </ul> <p>Administration &amp; Documentation</p> <ul> <li> <p>Maintain accurate and up-to-date training records for all employees.</p> </li> <li> <p>Prepare training attendance sheets, evaluations, certificates, and related documentation.</p> </li> <li> <p>Prepare monthly Learning &amp; Development reports and statistics.</p> </li> <li> <p>Maintain employee training files and ensure all required documentation is properly recorded.</p> </li> <li> <p>Assist with the preparation and monitoring of the Learning &amp; Development budget.</p> </li> <li> <p>Ensure training activities comply with hotel and Accor standards.</p> </li> </ul> <p>Quality &amp; Performance</p> <ul> <li> <p>Support quality improvement initiatives throughout the hotel.</p> </li> <li> <p>Monitor guest feedback and identify training opportunities based on guest satisfaction results.</p> </li> <li> <p>Assist with internal audits, quality inspections, and follow-up action plans.</p> </li> <li> <p>Support departments in implementing corrective and improvement actions related to training and quality.</p> </li> <li> <p>Work closely with department heads and supervisors to improve employee performance and service standards.</p> </li> </ul> <p>Employee Development</p> <ul> <li> <p>Support the preparation and implementation of individual development plans.</p> </li> <li> <p>Assist managers and supervisors in identifying employee development needs.</p> </li> <li> <p>Support coaching and feedback initiatives across departments.</p> </li> <li> <p>Encourage a culture of continuous learning and professional development.</p> </li> </ul> <p>Coordination &amp; Communication</p> <ul> <li> <p>Coordinate with the General Manager, Heads of Departments, People &amp; Culture team, and Regional/Area Learning &amp; Development teams when required.</p> </li> <li> <p>Communicate training schedules, programs, and updates to all relevant departments.</p> </li> <li> <p>Ensure effective communication regarding important learning and development initiatives.</p> </li> <li> <p>Build positive working relationships with employees, managers, and external training providers.</p> </li> </ul> <p>Key Competencies</p> <ul> <li> <p>Positive attitude and professional approach.</p> </li> <li> <p>Strong organizational and time-management skills.</p> </li> <li> <p>Excellent communication and interpersonal skills.</p> </li> <li> <p>Teamwork and collaboration.</p> </li> <li> <p>Coaching and facilitation skills.</p> </li> <li> <p>Attention to detail.</p> </li> <li> <p>Ability to manage multiple tasks and priorities.</p> </li> <li> <p>Flexibility and adaptability in a fast-paced hotel environment.</p> </li> <li> <p>Commitment to employee development and service excellence.</p> </li> </ul> <p>Qualifications </p> <p> </p> <ul> <li> <p>Bachelor's degree in human resources, Business Administration, Hospitality Management, Education, or a related field.</p> </li> <li> <p>Previous experience in Learning &amp; Development, Training, Human Resources, or a similar role, preferably within the hospitality industry.</p> </li> <li> <p>Minimum 2 years of relevant experience in training and development, preferably in a hotel environment.</p> </li> <li> <p>Good knowledge of training principles, learning methods, and employee development practices.</p> </li> <li> <p>Good understanding of hotel operations and service standards.</p> </li> <li> <p>Excellent verbal and written communication skills in English.</p> </li> <li> <p>Good command of Microsoft Office applications.</p> </li> <li> <p>Strong organizational and time-management skills.</p> </li> <li> <p>Ability to work effectively with employees and managers from diverse cultural backgrounds.</p> </li> <li> <p>Strong interpersonal, coaching, and presentation skills.</p> </li> <li> <p>Ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in human resources, Business Administration, Hospitality Management, Education, or a related field.</p></li><li><p>Previous experience in Learning &amp; Development, Training, Human Resources, or a similar role, preferably within the hospitality industry.</p></li><li><p>Minimum 2 years of relevant experience in training and development, preferably in a hotel environment.</p></li><li><p>Good knowledge of training principles, learning methods, and employee development practices.</p></li><li><p>Good understanding of hotel operations and service standards.</p></li><li><p>Excellent verbal and written communication skills in English.</p></li><li><p>Good command of Microsoft Office applications.</p></li><li><p>Strong organizational and time-management skills.</p></li><li><p>Ability to work effectively with employees and managers from diverse cultural backgrounds.</p></li><li><p>Strong interpersonal, coaching, and presentation skills.</p></li><li><p>Ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.</p></li></ul>