AccorHotel jobs
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AccorHotel
Saudi - Medina
<p>Develop and implement revenue strategies for the hotel. Monitor competitor pricing and market trends to adjust strategies. Lead the weekly/bi-weekly Revenue Management meetings providing insights based on reporting data. Develop topline revenue forecasts and actively seek opportunities to drive incremental profit across all revenue centers of the business. Conduct regular performance reviews and optimize pricing and inventory. Mentor, coach and develop junior team members in revenue management practices. Collaborate with sales, finance, and front office teams to achieve revenue goals. Ensure reservations are well managed and coordinate with the reservations team. Drive market share in your competitive set and ensure all systems are adequately used to optimize RevPAR. Leverage your knowledge of the distribution landscape, including online travel agencies and distribution networks to optimize hotel profits. Responsible for data quality and system hygiene of Revenue Management and Distribution applications; platforms and tools used by the hotel.</p><p><strong>Desired Candidate Profile</strong></p><p>1-3 years of experience in revenue management roles. Proven ability to work independently while also thriving in collaborative team environments. Exceptional analytical skills and ability to make strategic decisions that enhance revenue growth. Proficient in revenue management principles. Strong understanding of the distribution landscape, online travel agencies, and emerging market trends. A collaborative forward-thinking mindset with a passion for elevating revenue management as a respected and valued community of practice with key internal and external stakeholders. Being curious and open-minded.</p>
AccorHotel
Saudi - Riyadh
<p>At SLS The Red Sea, excellence starts at the source. As a Butcher , you will play an important role in supporting our culinary operations by preparing premium meat products to the highest standards of quality, precision, freshness, and presentation. Working closely with the Sous Chef and wider culinary team, you will be responsible for cutting, trimming, deboning, portioning, and preparing a variety of meat products according to established specifications and operational requirements. Your craftsmanship and attention to detail will contribute to the consistency and quality of dishes across our culinary outlets. From receiving and inspecting meat deliveries to maintaining proper storage, mise en place, hygiene, and food safety standards, your contribution will support an efficient kitchen operation and exceptional dining experiences at SLS The Red Sea.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Formal culinary training or a Certificate/Diploma from a recognized culinary institution is preferred.</li><li>Minimum of 3 years of relevant butchery experience, ideally within a hotel, luxury resort, high-end restaurant, or professional food production environment.</li><li>Strong knowledge of meat preparation, butchery techniques, kitchen operations, food safety, and hygiene standards.</li><li>Good knowledge of butchery tools, equipment, and safe handling practices.</li><li>Strong attention to detail with good organizational and time-management skills.</li><li>Ability to work efficiently under pressure and maintain consistent quality in a fast-paced kitchen environment.</li><li>Ability to follow instructions accurately and work effectively as part of a diverse culinary team.</li><li>Flexible to work varied shifts, including weekends and holidays, according to business requirements.</li><li>Passion for food quality, craftsmanship, and delivering exceptional dining experiences.</li></ul>
AccorHotel
Saudi - Riyadh
<p><strong>1. Create Daily Guest Experiences</strong></p><ul><li>Develop a continuous calendar of daily and weekly guest activities.</li><li>Create experiences suitable for couples, families, children, groups and leisure travelers.</li><li>Develop morning, afternoon, sunset and evening experiences.</li><li>Create seasonal activities around weekends, holidays, Ramadan, Eid and major AlUla events.</li><li>Continuously refresh the activity calendar to avoid repetitive guest experiences.</li><li>Identify opportunities to use existing resort facilities and spaces in creative ways.</li><li>Examples may include: Sunrise yoga and wellness sessions. Sunset experiences. Stargazing and astronomy evenings. Outdoor cinema. Family and children's activities. Cultural workshops. Local arts and crafts. Heritage storytelling. Photography experiences. Desert walks and guided experiences. Cycling and outdoor activities. Wellness and mindfulness sessions. Live music and acoustic evenings. Pop-up experiences. BBQ and outdoor social experiences. Seasonal celebrations. Special romantic experiences. Family entertainment programs.</li></ul><p><strong>2. Create Signature Events</strong></p><ul><li>Develop new concepts that can become Shaden signature experiences rather than simply organizing existing events.</li><li>The candidate should be able to answer: "What can we create at Shaden that guests cannot experience in the same way anywhere else?"</li><li>Responsibilities include: Create new event concepts from zero.</li><li>Develop event themes, stories and guest journeys.</li><li>Design experiences around AlUla's culture, landscape and heritage.</li><li>Create concepts for sunset, wellness, family, entertainment, culture and lifestyle.</li><li>Develop concepts that can generate incremental revenue.</li><li>Test new ideas on a small scale before developing them into larger signature events.</li><li>Build an annual calendar of signature experiences and activations.</li></ul><p><strong>3. Experience Innovation</strong></p><ul><li>Continuously research hospitality, tourism, entertainment and experiential trends.</li><li>Benchmark leading resorts and destinations internationally.</li><li>Identify new activities, entertainment concepts and guest experiences.</li><li>Monitor what is trending across social media and destination hospitality.</li><li>Bring new ideas to management regularly rather than waiting for instructions.</li><li>Develop a pipeline of future experiences and concepts.</li><li>The expectation is to always have the next idea.</li></ul><p><strong>4. Local Partnerships</strong></p><ul><li>Build a network of local partners who can contribute to unique guest experiences, including: Local artists. Musicians and performers. Cultural experts. Tour operators. Outdoor activity providers. Wellness instructors. Photographers. Craftsmen. Local producers. DMCs. Entertainment companies. Experience providers.</li><li>The role should continuously search for new partners and new experiences available in AlUla .</li></ul><p><strong>5. Commercialization</strong></p><ul><li>Every experience should be evaluated not only from a guest-experience perspective but also commercially.</li><li>The candidate will: Develop paid and complimentary experiences.</li><li>Create packages and experience bundles.</li><li>Identify upselling opportunities.</li><li>Work with Sales, Revenue, F&B and Marketing to commercialize experiences.</li><li>Develop pricing and basic cost structures.</li><li>Monitor participation, revenue and profitability.</li><li>Identify experiences that can generate incremental spend from in-house guests and local residents.</li><li>Explore opportunities to attract non-resident visitors to selected experiences.</li></ul><p><strong>6. Cross-Department Collaboration</strong></p><ul><li>Work closely with: Guest Relations. Concierge. F&B. Spa & Wellness. Recreation. Sales. Revenue. Marketing. Rooms Division. Security. Engineering.</li><li>The objective is to create one integrated guest experience calendar rather than separate departmental activities.</li><li>For example: Sunset activity entertainment F&B evening experience</li><li>The candidate should be able to connect different hotel departments into one compelling guest journey.</li></ul><p><strong>7. Guest Engagement & Feedback</strong></p><ul><li>Promote activities directly to guests through Guest Relations, Concierge and hotel communication channels.</li><li>Monitor participation and guest feedback.</li><li>Identify which experiences generate the strongest engagement.</li><li>Adjust or discontinue activities that do not perform.</li><li>Create experiences based on actual guest preferences and demand.</li><li>Encourage guest-generated content and social media exposure.</li></ul><p><strong>8. Event Execution</strong></p><ul><li>While the main focus is creation and development , the candidate must also be capable of taking ownership of execution.</li><li>This includes: Event planning. Timelines and schedules. Supplier coordination. Staffing requirements. Basic budgeting. Risk assessments. On-site coordination. Guest flow. Safety requirements. Post-event evaluation.</li><li>The role should therefore be able to move seamlessly from: IDEA CONCEPT PLAN LAUNCH EXECUTION FEEDBACK IMPROVEMENT</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience creating and developing guest experiences, activities, events or entertainment concepts.</li><li>Experience within a luxury/upscale resort, destination, hospitality, entertainment, tourism or experiential environment.</li><li>Strong creative thinking and the ability to develop ideas from scratch.</li><li>Experience creating daily guest activity programs , not only large events.</li><li>Experience developing signature experiences and special events.</li><li>Strong understanding of guest behavior and experience design.</li><li>Commercial awareness and understanding of how experiences can generate revenue.</li><li>Strong project management and execution skills.</li><li>Experience working with external suppliers and experience providers.</li><li>Strong communication and presentation skills.</li><li>Excellent English; Arabic is an advantage.</li><li>Knowledge or experience of AlUla, Saudi Arabia, tourism or destination experiences is highly desirable.</li><li>Flexibility to work evenings, weekends, holidays and special events.</li></ul>
AccorHotel
Saudi - Riyadh
<p>Tamayyaz is seeking a professional and customer-focused Receptionist to join our team in Riyadh, Saudi Arabia. As the first point of contact for our organization, you will play a vital role in creating a welcoming environment for visitors, clients, and employees. The ideal candidate will demonstrate exceptional organizational skills, strong communication abilities, and a commitment to delivering outstanding customer service in a fast-paced corporate setting.</p><p>Greet and welcome all visitors, clients, and employees with professionalism and courtesy</p><p>Answer, screen, and direct incoming phone calls to appropriate departments and personnel</p><p>Schedule and manage appointments using scheduling software while maintaining accurate records</p><p>Maintain the reception area in an organized, clean, and professional manner</p><p>Process incoming and outgoing mail, packages, and deliveries efficiently</p><p>Manage visitor logs, sign-in procedures, and security protocols in compliance with company policies</p><p>Provide information about company services, locations, and contact details to callers and visitors</p><p>Perform administrative tasks including data entry, filing, and documentation management</p><p>Support multiple departments by responding to inquiries and directing requests appropriately</p><p>Maintain confidentiality and handle sensitive information with discretion</p><p>Utilize computer systems and office equipment proficiently to complete daily tasks</p><p>Demonstrate flexibility and multitasking abilities to manage competing priorities</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience in a reception, customer service, or front-desk role</li><li>Excellent verbal and written communication skills in English</li><li>Strong organizational and time management abilities</li><li>Professional demeanor and courteous interpersonal skills</li><li>Proficiency with Microsoft Office applications and general computer literacy</li><li>Experience with phone systems and scheduling software</li><li>Ability to multitask and prioritize effectively in a busy environment</li><li>Attention to detail and accuracy in administrative tasks</li><li>Bilingual capability in Arabic and English (preferred)</li><li>Experience with visitor management systems (preferred)</li><li>Knowledge of professional business etiquette and cultural sensitivity relevant to the Saudi Arabian business environment (preferred)</li><li>Ability to work independently and as part of a collaborative team</li></ul>
AccorHotel
Saudi - Riyadh
<p>Raffles The Red Sea is seeking a detail-oriented and decisive Assistant Security Manager to join our security team in Umluj, Saudi Arabia. In this role, you will support the Security Manager in maintaining a safe and secure environment for our guests, staff, and assets. You will be responsible for overseeing daily security operations, managing security personnel, and implementing comprehensive security protocols across our luxury resort property. The ideal candidate will demonstrate strong leadership capabilities, analytical thinking, and a commitment to maintaining the highest security standards in the hospitality industry. Assist in developing, implementing, and maintaining security policies, procedures, and protocols aligned with Saudi Arabian regulations and international hospitality standards Supervise and coordinate security staff, including scheduling, training, performance monitoring, and conduct regular briefings on security procedures and incident response Monitor security systems including CCTV, access control systems, and alarm systems to ensure optimal functionality and coverage across the property Conduct regular risk assessments and threat analyses to identify vulnerabilities and recommend corrective actions Respond to security incidents, emergencies, and guest concerns with professionalism and decisiveness, documenting all incidents and preparing detailed reports Patrol the resort property regularly to ensure compliance with security protocols and identify potential security risks Coordinate with local law enforcement and emergency services as needed Maintain accurate security logs, incident reports, and personnel records Assist in organizing security training programs and drills for staff and guests Analyze security data and trends to optimize security operations and resource allocation Ensure compliance with all applicable Saudi Arabian security regulations and company policies</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 3-5 years of security management experience, preferably in the hospitality or luxury resort industry</li><li>Proven experience in supervising and leading security teams</li><li>Strong knowledge of security systems, including CCTV, access control, and alarm systems</li><li>Demonstrated ability to analyze security threats and develop effective response strategies</li><li>Excellent incident response and crisis management skills</li><li>Thorough understanding of Saudi Arabian security regulations and compliance requirements</li><li>Strong organizational and time management skills with the ability to manage multiple priorities</li><li>Excellent communication and interpersonal skills with the ability to interact professionally with guests and staff</li><li>Proficiency in security management software and Microsoft Office applications</li><li>Ability to remain calm and make sound decisions under pressure</li><li>Physical fitness and ability to perform regular property patrols</li><li>Fluency in English; Arabic language skills are preferred</li><li>Knowledge of international security standards and best practices</li><li>Strong problem-solving abilities and attention to detail</li></ul>
AccorHotel
Saudi - Riyadh
Job Description <div> <p> Assist the Executive Pastry Chef and Sous Chef in planning, organizing, coordinating, and ensuring the smooth and efficient daily operation of the Bakery and Pastry section.</p> <p> Participate in all food production activities within the kitchen, with a primary focus on Bakery and Pastry production, while maintaining the highest standards of quality.</p> <p> Produce bread and bakery products for all hotel outlets according to established recipes, specifications, and quality standards.</p> <p> Assist in planning and organizing daily bakery production to ensure products are prepared in the required quantities and within operational timelines.</p> <p> Ensure proper handling and use of bakery equipment to prevent loss, damage, and unnecessary wear of assets and goods.</p> <p> Assist with ordering, receiving, and proper storage of bakery materials and ingredients.</p> <p> Minimize and control wastage through accurate production planning, portion control, and proper storage practices.</p> <p> Maintain effective quality and quantity control of bakery production.</p> <p> Assist in creating and developing new bakery products in line with the hotel's culinary standards.</p> <p> Set up bread and bakery displays when required, ensuring attractive and consistent presentation.</p> <p> Maintain a clean, organized, and professional working environment at all times.</p> <p> Ensure the highest standards of hygiene, sanitation, and food safety are consistently maintained.</p> <p> Report any major complaints, quality concerns, equipment issues, or operational problems within the Bakery and Pastry section to the Executive Pastry Chef.</p> <p> Assist in training bakery colleagues to maintain and continuously improve production and quality standards.</p> <p> Attend training and development programs as assigned by the Executive Pastry Chef or Training Manager.</p> <p> Maintain knowledge of hotel facilities, fire and emergency procedures, job responsibilities, and employee policies.</p> <p> Read and act promptly on instructions and reports provided by the Executive Pastry Chef or Sous Chef.</p> <p> Work effectively as part of a team and demonstrate a positive attitude, honesty, professionalism, and willingness to learn.</p> <p> Perform any other duties and responsibilities assigned by the Executive Pastry Chef, Junior Sous Chef, or Hotel Management.</p></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p> Previous experience in a bakery or pastry kitchen is preferred.</p> <p> Knowledge of bread production, bakery techniques, ingredients, and equipment.</p> <p> Knowledge of food hygiene, sanitation, and food safety standards.</p> <p> Ability to follow recipes, production specifications, and established procedures accurately.</p> <p> Ability to work efficiently in a high-volume luxury hospitality environment.</p> <p> Ability to maintain consistent quality and presentation standards.</p> <p> Basic knowledge of inventory, storage, production planning, and waste control.</p> <p> Ability to communicate effectively with colleagues and supervisors.</p> <p> Culinary or bakery training or certification is preferred.</p> <p> </p> <p> Previous experience in a luxury hotel or resort environment is preferred.</p> <p> Ability to work flexible shifts, including early mornings, weekends, and public holidays.</p> <p> Ability to work under pressure while maintaining quality and efficiency.</p> <p> Professional appearance, positive attitude, and strong work ethic are required.</p> <p> Commitment to maintaining the highest standards of hygiene, food safety, quality, and cleanliness.</p> <p> Willingness to participate in training and continuous professional development.</p> <p> Ability to perform additional duties or special assignments as required by management.</p></div>
AccorHotel
Saudi - Riyadh
Job Description <div> <p>At <strong>SLS The Red Sea</strong>, every memorable dining experience begins before the guest arrives at the table. As an <strong>F&B Reservations Agent</strong>, you will be the first point of connection for guests planning their dining experience handling reservations with accuracy, warmth, and the distinctive personality of SLS.</p> <p>From recommending the right venue and responding to guest enquiries to managing bookings and capturing individual preferences, you will work closely with our F&B teams to ensure every reservation is thoughtfully coordinated and every guest arrives feeling expected and welcomed.</p> <p>Key Responsibilities</p> <ul> <li>Handle restaurant reservations through phone, email, and designated reservation systems in a professional and timely manner.</li> <li>Respond to guest enquiries and provide accurate information about dining venues, menus, operating hours, promotions, and available experiences.</li> <li>Manage new reservations, amendments, cancellations, and special requests accurately and efficiently.</li> <li>Maintain accurate reservation records, guest profiles, preferences, and relevant notes to support personalized service.</li> <li>Communicate clearly with guests and confirm reservation details to ensure a smooth dining experience.</li> <li>Coordinate closely with restaurant and F&B teams regarding reservations, special occasions, guest preferences, and operational requirements.</li> <li>Handle guest requests, enquiries, and concerns professionally, ensuring appropriate follow-up when required.</li> <li>Support effective table and reservation management to maximize restaurant occupancy and revenue opportunities.</li> <li>Identify opportunities to recommend suitable dining experiences and promotions based on guest preferences.</li> <li>Maintain clear and professional communication across all guest interactions, reflecting SLS service standards.</li> <li>Ensure guest information and reservation details are handled accurately and confidentially.</li> <li>Stay updated on restaurant concepts, menus, promotions, special events, and relevant hotel experiences.</li> <li>Follow departmental procedures, service standards, and reservation policies at all times.</li> <li>Support the wider F&B team with reservation-related tasks and operational requirements when needed.</li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>High School Diploma or equivalent; a qualification in Hospitality or a related field is preferred.</li> <li>Minimum 1 2 years of experience in Reservations, Guest Relations, Front Office, F&B Operations, or a similar guest-facing role.</li> <li>Good command of spoken and written English is required.</li> <li>Strong customer service, communication, and interpersonal skills with a warm and professional approach.</li> <li>Basic computer skills and familiarity with restaurant reservation systems; experience with POS systems is an advantage.</li> <li>Strong organizational skills with attention to detail and accuracy when managing reservations and guest information.</li> <li>Ability to manage multiple enquiries and reservations efficiently in a fast-paced environment.</li> <li>Professional and guest-focused, with a genuine interest in creating seamless dining experiences.</li> <li>Previous experience within a luxury or lifestyle hospitality environment is an advantage.</li></ul></div>
AccorHotel
Saudi - Riyadh
Job Description <div> <p> <strong>JOB OVERVIEW </strong> </p> <p>The Host/Hostess is responsible for warmly welcoming and seating guests at FAENA dining outlets, ensuring a smooth and elegant arrival experience. The role manages reservations, coordinates table allocation, and sets the tone for exceptional guest service in line with the resort s luxury hospitality standards. </p> <p> </p> <p> <strong>DUTIES AND RESPONSIBILITIES </strong> </p> <ul> <li> <p>Greet and welcome guests warmly upon arrival, creating a positive first impression. </p> </li> </ul> <ul> <li> <p>Manage guest reservations, waitlists, and table assignments efficiently and accurately. </p> </li> </ul> <ul> <li> <p>Escort guests to tables and present menus while ensuring a seamless seating experience. </p> </li> </ul> <ul> <li> <p>Coordinate table flow with service and kitchen teams to optimize seating capacity and service efficiency. </p> </li> </ul> <ul> <li> <p>Monitor dining area readiness, cleanliness, and ambiance before and during service. </p> </li> </ul> <ul> <li> <p>Handle guest inquiries, special requests, and seating preferences professionally. </p> </li> </ul> <ul> <li> <p>Communicate effectively with F&B service staff regarding table status and guest needs. </p> </li> </ul> <ul> <li> <p>Assist in managing peak-time seating to minimize wait times and ensure guest satisfaction. </p> </li> </ul> <ul> <li> <p>Maintain accurate reservation records using the restaurant management system. </p> </li> </ul> <ul> <li> <p>Support VIP guest recognition and ensure personalized service standards are upheld. </p> </li> </ul> <ul> <li> <p>Handle guest complaints or concerns calmly and escalate when necessary. </p> </li> </ul> <ul> <li> <p>Ensure compliance with service standards, grooming, and presentation guidelines. </p> </li> </ul> <ul> <li> <p>Coordinate with restaurant supervisors and managers to ensure smooth operations. </p> </li> </ul> <ul> <li> <p>Assist in promoting restaurant offerings, events, and special experiences when required. </p></li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p> <strong>QUALIFICATIONS DESIRED </strong> </p> <ul> <li> <p>High school diploma or equivalent required; hospitality training is an advantage. </p> </li> </ul> <ul> <li> <p>1 2 years of experience in guest service, front desk, or F&B hosting role preferred. </p> </li> </ul> <ul> <li> <p>Basic understanding of restaurant operations and guest flow management. </p> </li> </ul> <ul> <li> <p>Familiarity with reservation systems or POS/booking platforms is an advantage. </p> </li> </ul> <ul> <li> <p>Fluency in English required; additional languages are an advantage. </p></li></ul></div>
AccorHotel
Saudi - Riyadh
Job Description <div> <p>At <strong>SLS The Red Sea</strong>, we don t just deliver service we create unforgettable dining experiences. As an <strong>F&B Supervisor</strong>, you will play a key role in leading the day-to-day operation of the outlet, ensuring seamless service while creating personalized and engaging guest experiences that reflect the bold, elevated, and vibrant spirit of SLS.</p> <p>Working closely with the F&B leadership team, you will lead from the floor, coach and support the service team, uphold SLS standards, and act as a key link between service and culinary teams. With a hands-on approach, you will ensure every shift runs smoothly, service remains consistent, and both guests and colleagues feel supported throughout the experience.</p> <p>Key Responsibilities</p> <ul> <li>Supervise and coordinate the daily operations of the outlet, ensuring alignment with SLS brand standards and service expectations.</li> <li>Take ownership of the outlet during shifts in the absence of senior management, overseeing service flow and guest engagement.</li> <li>Ensure the outlet is clean, properly set up, and fully prepared for operation before and throughout service.</li> <li>Conduct pre-shift briefings, assign stations, and communicate service priorities to ensure the team is prepared for each shift.</li> <li>Lead by example on the floor, delivering warm, confident, and anticipatory service that reflects the SLS personality.</li> <li>Actively engage with guests, build rapport with regular patrons and VIPs, recognize preferences, and deliver personalized experiences.</li> <li>Monitor guest satisfaction in real time, respond to feedback or concerns, and take proactive action to address service gaps.</li> <li>Provide direct supervision, coaching, and support to the service team to maintain consistently high performance and service standards.</li> <li>Deliver on-the-job training and support the onboarding and development of new team members.</li> <li>Ensure all colleagues follow SOPs, grooming standards, hygiene practices, and behavioral guidelines.</li> <li>Maintain effective communication and collaboration between the service, culinary, and wider F&B teams to ensure seamless service delivery.</li> <li>Promote upselling and suggestive selling techniques to enhance the guest experience and support outlet revenue.</li> <li>Monitor POS entries, voids, and transactions, ensuring accurate handling in accordance with company procedures.</li> <li>Support stock control, par-level monitoring, inventory checks, and stocktaking to minimize wastage and maintain effective cost control.</li> <li>Ensure full compliance with health, safety, hygiene, food safety, and HACCP requirements.</li> <li>Assist management with staff scheduling, duty rosters, shift reports, incident logs, and other operational documentation.</li> <li>Foster a positive, collaborative, and high-performing team environment that reflects the values and service philosophy of <strong>SLS The Red Sea</strong>.</li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>High School Diploma or equivalent; a diploma or certification in Hospitality is preferred.</li> <li>Minimum of <strong>2 years of experience in a supervisory role</strong> within a premium or 5-star restaurant, bar, or hotel outlet.</li> <li>Strong experience in team supervision, guest interaction, and service delivery within a fast-paced environment.</li> <li>Solid knowledge of food and beverage service techniques, product knowledge, and sequence of service.</li> <li>Strong leadership and interpersonal skills with the ability to motivate and guide a diverse team.</li> <li>Fluent in English; knowledge of Arabic is an advantage.</li> <li>Proficiency in POS systems such as <strong>MICROS</strong> and basic Microsoft Office applications.</li> <li>Basic HACCP or food safety certification is an advantage.</li> <li>Previous experience within luxury or lifestyle hospitality brands is an asset.</li> <li>Ability to multitask, prioritize, and remain composed under pressure with strong attention to detail and service consistency.</li></ul></div>
AccorHotel
Saudi - Riyadh
Job Description <div> <p>At SLS The Red Sea, every dining experience is an opportunity to inspire, surprise, and delight. As a <strong>Commis I Floating World</strong>, you will play an important role in bringing the distinctive character of our Japanese culinary experience to life through exceptional preparation, quality, and attention to detail.</p> <p>Working closely with the Chef de Partie and the wider culinary team, you will support the preparation and execution of Japanese cuisine, ensuring that every ingredient is handled with care and every dish reflects the creativity, precision, and premium standards of SLS.</p> <p>From daily mise en place and food preparation to supporting service and maintaining the highest standards of hygiene and kitchen organization, your contribution will help deliver memorable dining experiences that reflect the unique character and culinary identity of Floating World.</p> <p>Key Responsibilities</p> <ul> <li>Prepare and assist in the execution of high-quality Japanese dishes in accordance with established recipes, culinary standards, and instructions from senior chefs.</li> <li>Complete daily mise en place and ensure the assigned workstation is fully prepared, organized, clean, and adequately stocked throughout service.</li> <li>Assist with the preparation and handling of Japanese ingredients, ensuring freshness, quality, consistency, and proper portioning.</li> <li>Support the Chef de Partie and Demi Chef de Partie during service to ensure timely, efficient, and consistent execution.</li> <li>Follow established recipes, preparation methods, portion control guidelines, and presentation standards to maintain consistency across all dishes.</li> <li>Handle, store, label, and rotate food products correctly in accordance with food safety and quality standards.</li> <li>Maintain high standards of hygiene, cleanliness, and personal grooming, ensuring compliance with HACCP and applicable health and safety regulations.</li> <li>Use kitchen equipment safely and responsibly, reporting any faults, damage, or maintenance requirements promptly to the appropriate senior chef.</li> <li>Support initiatives to minimize food waste through proper preparation, storage, portion control, and efficient use of ingredients.</li> <li>Participate in cleaning schedules and ensure workstations, equipment, utensils, and kitchen areas are maintained to the required standards.</li> <li>Actively participate in training and development opportunities to enhance culinary skills, product knowledge, and understanding of Japanese cuisine.</li> <li>Work collaboratively with the culinary team, demonstrating professionalism, a positive attitude, attention to detail, and a genuine willingness to learn while contributing to the exceptional dining experience at Floating World.</li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>A Certificate or Diploma in Culinary Arts from a recognized culinary institution is preferred.</li> <li>Minimum of 1 2 years of relevant kitchen experience, ideally within a 4- or 5-star hotel or upscale dining environment.</li> <li>Basic knowledge of food preparation techniques, kitchen equipment, and daily culinary operations.</li> <li>Good understanding of food safety, hygiene practices, and HACCP standards.</li> <li>Ability to follow instructions, work efficiently under pressure, and maintain consistency in a fast-paced kitchen environment.</li> <li>Strong commitment to continuous learning, professional development, and delivering memorable dining experiences.</li></ul></div>
AccorHotel
Saudi - Riyadh
Job Description <div> <p>Lead, manage, and develop the concierge team to deliver consistently exceptional service.<br>
Establish and maintain high standards, policies, procedures, and service protocols.<br>
Oversee daily concierge operations, ensuring efficient and professional service delivery.<br>
Manage VIP, high-profile, and special-request clients with discretion and attention to detail.<br>
Build strong relationships with guests, residents, clients, suppliers, hotels, restaurants, transportation providers, and other service partners.<br>
Anticipate guest needs and proactively create personalized experiences.<br>
Handle complex requests, complaints, and escalations professionally and efficiently.<br>
Coordinate reservations, transportation, entertainment, events, travel arrangements, and bespoke experiences.<br>
Develop and maintain a reliable network of premium local and international suppliers.<br>
Monitor service quality, guest satisfaction, response times, and operational performance.<br>
Implement training and coaching programs to continuously improve team capabilities.<br>
Prepare and monitor departmental budgets, costs, and resources where applicable.<br>
Ensure compliance with company policies, confidentiality requirements, health and safety standards, and applicable regulations.<br>
Collaborate closely with Front Office, Guest Relations, Housekeeping, Security, Events, Sales, and other departments.<br>
Identify opportunities to improve concierge services, introduce new experiences, and enhance customer loyalty.<br>
Maintain accurate records of guest preferences, requests, and service interactions while respecting privacy and confidentiality.</p></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p>Bachelor's degree in Hospitality Management, Business Administration, Tourism, or a related field preferred.<br>
3 5+ years of experience in concierge, luxury hospitality, guest relations, lifestyle management, or a similar customer-experience leadership role.<br>
Strong knowledge of luxury hospitality, lifestyle services, local attractions, dining, travel, and entertainment.<br>
Excellent communication, interpersonal, and relationship-building skills.<br>
Strong leadership and team-management capabilities.<br>
Exceptional organizational and multitasking skills.<br>
Ability to remain calm and solution-focused under pressure.<br>
High level of discretion, confidentiality, professionalism, and emotional intelligence.<br>
Proficiency in Microsoft Office and relevant hospitality/CRM systems.<br>
Fluency in English; additional languages are an advantage.<br>
Flexibility to work weekends, holidays, and outside standard hours when required.</p></div>
AccorHotel
Saudi - Riyadh
Job Description <div> <p> <strong>JOB OVERVIEW </strong> </p> <p>A Spa Attendant ensures a clean, comfortable, and welcoming spa environment by managing cleanliness, restocking supplies, assisting guests with robes and directions, handling basic inquiries/bookings, and supporting therapists and reception; key duties include maintaining locker rooms, laundry, and guest orientation, requiring excellent customer service, multitasking, and stamina for a fast-paced setting. </p> <p> <strong>DUTIES AND RESPONSIBILITIES </strong> </p> <ul> <li> <p>Guest Services: Greet guests, offer refreshments, provide spa tours, answer questions, and assist with changing into robes. </p> </li> </ul> <ul> <li> <p>Cleanliness & Maintenance: Keep all spa areas (locker rooms, relaxation lounges, treatment rooms) spotless, including floors, mirrors, and furniture; manage laundry. </p> </li> </ul> <ul> <li> <p>Operations Support: Restock towels, water, amenities, and retail products; coordinate with the spa team for smooth daily operations. </p> </li> </ul> <ul> <li> <p>Administrative Tasks: Handle basic phone inquiries, manage simple bookings or rescheduling, and process payments. </p> </li> </ul> <ul> <li> <p>Inventory: Assist with stock control for linens, consumables, and retail items. </p></li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p> <strong>QUALIFICATIONS DESIRED </strong> </p> <ul> <li> <p>Customer Service: Strong communication, interpersonal, and multitasking skills. </p> </li> </ul> <ul> <li> <p>Physical Stamina: Ability to stand for long periods, lift moderately, and work in a fast-paced environment. </p> </li> </ul> <ul> <li> <p>Knowledge: Basic understanding of spa treatments and procedures is beneficial. </p> </li> </ul> <ul> <li> <p>Experience: Previous 5-star hospitality or spa experience is required. </p> </li> </ul> <ul> <li> <p>Attitude: Positive, friendly, and a team player. </p> </li> </ul> <ul> <li> <p>Basic understanding of cleaning chemicals and safety procedures </p> </li> </ul> <ul> <li> <p>Strong physical stamina and reliability </p> </li> </ul> <ul> <li> <p>Ability to communicate effectively and follow instructions </p></li></ul></div>
AccorHotel
Saudi - Riyadh
Job Description <div> <p> <strong>JOB OVERVIEW </strong> </p> <p>The Reservations Agent is responsible for handling all room reservation inquiries and bookings for FAENA with efficiency, accuracy, and exceptional customer service. The role ensures seamless booking experiences across all channels, supports revenue optimization through accurate system handling, and delivers a high level of professionalism aligned with the resort s luxury hospitality standards. </p> <p> </p> <p> <strong>DUTIES AND RESPONSIBILITIES </strong> </p> <ul> <li> <p>Handle all reservation inquiries via phone, email, and online channels in a timely and professional manner. </p> </li> </ul> <ul> <li> <p>Process room bookings, modifications, cancellations, and special requests accurately within the system. </p> </li> </ul> <ul> <li> <p>Ensure all reservations are entered correctly with complete guest information and rate details. </p> </li> </ul> <ul> <li> <p>Provide detailed information about room types, rates, packages, and resort services to potential guests. </p> </li> </ul> <ul> <li> <p>Maximize revenue opportunities through upselling room categories and promoting special offers. </p> </li> </ul> <ul> <li> <p>Maintain accurate availability and booking records in the Property Management System (PMS). </p> </li> </ul> <ul> <li> <p>Liaise with Front Office and Housekeeping to ensure smooth guest arrivals and room readiness. </p> </li> </ul> <ul> <li> <p>Handle guest requests and ensure special arrangements are communicated and fulfilled. </p> </li> </ul> <ul> <li> <p>Monitor reservation channels to ensure consistency and accuracy of information across platforms. </p> </li> </ul> <ul> <li> <p>Respond to guest inquiries and resolve booking-related issues efficiently and professionally. </p> </li> </ul> <ul> <li> <p>Maintain strong knowledge of resort offerings, promotions, and local information. </p> </li> </ul> <ul> <li> <p>Ensure compliance with brand standards, policies, and data privacy regulations. </p> </li> </ul> <ul> <li> <p>Support overbooking control and manage inventory allocation as directed by management. </p></li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p> <strong>QUALIFICATIONS DESIRED </strong> </p> <ul> <li> <p>High school diploma required; diploma or degree in Hospitality Management or related field preferred. </p> </li> </ul> <ul> <li> <p>1 3 years of experience in reservations, front office, or customer service within hospitality. </p> </li> </ul> <ul> <li> <p>Familiarity with Property Management Systems (PMS) and reservation platforms. </p> </li> </ul> <ul> <li> <p>Basic understanding of hotel operations, room inventory, and rate structures. </p> </li> </ul> <ul> <li> <p>Fluency in English required; additional languages are an advantage. </p></li></ul></div>
AccorHotel
Saudi - Riyadh
Job Description <div> <p>We are seeking a detail-oriented and analytical Assistant of Loss Prevention to join our team in Riyadh, Saudi Arabia. In this role, you will play a vital part in protecting our organization's assets and maintaining a secure environment. You will work collaboratively with the Loss Prevention department to identify risks, investigate incidents, and implement preventive measures. This position requires a professional approach to security matters and a commitment to maintaining the highest standards of integrity and confidentiality.</p> <ul> <li>Monitor surveillance systems and conduct regular facility inspections to identify potential security risks and vulnerabilities</li> <li>Investigate suspected incidents of theft, fraud, or policy violations and document findings in detailed reports</li> <li>Analyze patterns and trends in loss data to recommend preventive strategies and improvements</li> <li>Assist in the development and implementation of loss prevention procedures and security protocols</li> <li>Conduct interviews with staff and customers as part of incident investigations while maintaining professionalism and discretion</li> <li>Maintain organized records of all incidents, investigations, and corrective actions taken</li> <li>Collaborate with store management and other departments to address security concerns and resolve issues</li> <li>Provide training and guidance to staff on loss prevention best practices and security awareness</li> <li>Monitor inventory discrepancies and assist in reconciliation processes</li> <li>Prepare comprehensive reports and presentations for management review</li> <li>Stay current with loss prevention techniques, security technologies, and industry best practices</li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>Proven experience in loss prevention, asset protection, or retail security environments</li> <li>Strong analytical and investigative skills with the ability to identify patterns and anomalies</li> <li>Proficiency with surveillance and monitoring systems, including CCTV equipment</li> <li>Excellent attention to detail and observational abilities</li> <li>Exceptional written and verbal communication skills in English</li> <li>Demonstrated ability to organize and maintain detailed documentation and records</li> <li>Knowledge of security protocols, procedures, and compliance requirements</li> <li>Problem-solving mindset with the ability to develop practical solutions</li> <li>Strong integrity and trustworthiness with the ability to handle sensitive information confidentially</li> <li>Ability to work independently and as part of a team in a fast-paced environment</li> <li>Physical capability to conduct facility inspections and monitoring activities</li> <li>Preferred experience with inventory management systems and processes</li> <li>Preferred knowledge of retail operations and customer service environments</li> <li>Preferred ability to train and mentor other team members on security procedures</li></ul></div>
AccorHotel
Saudi - Riyadh
Job Description <div> <p> <strong>JOB OVERVIEW</strong> </p> <p>The Reservations Manager leads the Reservations department for FAENA The Red Sea, setting the standard of warmth, artistry, and precision that defines every guest s first impression of the FAENA Culture. The role is responsible for the strategic and operational management of the reservations function, driving revenue performance and ensuring every booking journey reflects the sophistication, exclusivity, and emotive storytelling of the FAENA brand. The Reservations Manager partners closely with Revenue Management, Front Office, Sales & Marketing, and Guest Experience teams to translate FAENA s vision of curated indulgence into flawless, personalised booking experiences from first inquiry to arrival.</p> <p> <strong>DUTIES AND RESPONSIBILITIES</strong> </p> <ul> <li>Champion and reinforce a culture of warmth, precision, and pride within the reservations function, consistent with the FAENA Culture.</li> <li>Oversee day-to-day reservations operations across all channels (phone, email, OTAs, GDS, direct website) ensuring accuracy, efficiency, and an exceptional guest experience at every touchpoint.</li> <li>Set, monitor, and enforce reservations standards, scripts, and service protocols aligned with FAENA s luxury positioning and brand voice.</li> <li>Partner with the Director of Revenue Management to implement pricing strategy, rate integrity, availability controls, and inventory allocation across all distribution channels.</li> <li>Analyse booking pace, pickup, denials, and cancellation trends; recommend action plans to maximise occupancy and RevPAR.</li> <li>Review and approve complex, VIP, and high-value reservations, ensuring bespoke arrangements are curated and flawlessly executed.</li> <li>Champion upselling and cross-selling of room categories, experiences, and packages to elevate guest journeys and drive ancillary revenue.</li> <li>Ensure the Property Management System (PMS) and all channel managers reflect accurate rates, availability, and content at all times.</li> <li>Collaborate with Front Office, Housekeeping, and Guest Experience teams to guarantee seamless arrivals, departures, and fulfilment of special requests.</li> <li>Handle guest escalations and booking-related service recovery with discretion, empathy, and a solutions-first approach.</li> <li>Conduct regular audits of reservation records for accuracy, completeness, and compliance with brand standards and data privacy regulations.</li> <li>Prepare and present reservations performance reports, forecasts, and departmental budgets to senior leadership.</li> <li>Recruit, train, and evaluate reservations team members; conduct performance reviews and identify development opportunities.</li> <li>Maintain deep knowledge of resort offerings, experiences, promotions, and the destination to inspire and inform the guest journey.</li> <li>Manage overbooking strategy and inventory control in coordination with Revenue Management, minimising risk while optimising occupancy.</li> <li>Stay current on luxury hospitality trends, competitor positioning, and guest expectations, bringing insights back to elevate the FAENA offering.</li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p> <strong>QUALIFICATIONS DESIRED</strong> </p> <ul> <li>Bachelor s degree in Hospitality Management, Business, or related field preferred.</li> <li>Minimum 4 6 years of progressive experience in reservations or revenue-related roles within luxury hospitality, including at least 1 2 years in a supervisory or managerial capacity.</li> <li>Proven experience with Property Management Systems (PMS), Central Reservation Systems (CRS), GDS, and channel management platforms.</li> <li>Strong understanding of hotel/resort operations, rate structures, revenue management principles, and distribution strategy.</li> <li>Pre-opening experience within a luxury resort or lifestyle brand is an advantage.</li> <li>Fluency in English required; additional languages are a strong advantage.</li></ul></div>
AccorHotel
Saudi - Riyadh
Job Description <div> <p>The job description includes but not limited to the below:</p> <ul> <li>Responsible for driving corporate business revenue in the hotel by securing new accounts, retaining and growing existing corporate clients.</li> <li>Develop and execute a proactive corporate sales strategy aligned with the hotel s overall revenue and marketing plan.</li> <li>Identify, target and prospect new corporate accounts and establish relationships.</li> <li>Working closely with internal departments to ensure delivery of service standards and maximising profitability.</li> <li>Attend industry events, trade shows, road-shows, client visits, site inspections to promote the hotel and secure business.</li> <li>Maintain a robust sales pipeline of qualified leads; manage follow-up, proposals, negotiations and contract closures.</li> <li>Monitor market trends, competitor activities, demand spikes and identify new opportunity segments.</li> <li>Develop and nurture relationships with existing corporate clients, ensuring repeat business and account growth.</li> <li>Deliver regular account reviews, forecasting, and check-in meetings with key stakeholders.</li> <li>Work closely with Revenue Management to optimise pricing, packaging and yield strategies for corporate business.</li> <li>Create and submit proposals, contracts, amendments; ensure all bookings are properly documented and turned over to operations.</li> <li>Ensure accurate and timely reporting of sales activities, pipeline status, forecasts, monthly/quarterly results to senior management.</li> <li>Liaise with Marketing team to develop targeted campaigns, promotional offers, and sales collateral for the corporate segment.</li> <li>Work cross-functionally with F&B and other departments to tailor offers to corporate clients.</li> <li>Represent the hotel externally (industry associations, corporate networking events) to raise visibility and brand in the market.</li> <li>Keep abreast of hospitality industry trends in the corporate sector developments and apply insights into strategy.</li> <li>Maintain professional presentation, high level of service orientation, and uphold the hotel s luxury brand standards.</li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>Saudi National </li> <li>Minimum 3-5 years of corporate sales experience in a luxury hotel</li> <li>Proficient in MS Office programs</li> <li>Excellent communication, negotiation and presentation skills to engage C-level clients and decision-makers.</li> <li>Strategic thinker with strong analytical skills, self-motivated, and able to operate in fast-paced luxury environment.</li></ul></div>
AccorHotel
Saudi - Riyadh
Job Description <div> <p>At <strong>SLS The Red Sea</strong>, the guest experience begins before they even step through the door. As a <strong>Doorman</strong>, you will be one of the first faces our guests meet setting the tone with a warm welcome, confident presence, and genuine SLS personality.</p> <p>From greeting guests and assisting with arrivals and departures to coordinating transportation and supporting the flow at the hotel entrance, you will play an essential role in creating a smooth and memorable first and last impression.</p> <p>Key Responsibilities</p> <ul> <li>Welcome and assist guests warmly and professionally upon arrival and departure.</li> <li>Open and close vehicle doors while ensuring a seamless and attentive arrival experience.</li> <li>Assist guests with luggage when required and coordinate closely with the Bell team.</li> <li>Work closely with Valet, Bell, Concierge, and Front Office teams to ensure smooth guest arrivals and departures.</li> <li>Assist guests with taxis and transportation arrangements when required.</li> <li>Support the safe and efficient flow of vehicles and guests at the hotel entrance.</li> <li>Provide guests with accurate general information about the hotel, its facilities, and services.</li> <li>Anticipate guest needs and offer assistance proactively throughout the arrival and departure experience.</li> <li>Maintain the entrance area in a clean, organized, and welcoming condition.</li> <li>Maintain a polished, professional, and welcoming appearance in line with SLS grooming and service standards.</li> <li>Follow hotel safety, security, and operational procedures at all times.</li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>Previous experience in a hotel, resort, or hospitality environment is preferred.</li> <li>Good communication and customer service skills with a naturally welcoming attitude.</li> <li>Basic English communication skills are required.</li> <li>Ability to work effectively in a fast-paced environment and remain composed under pressure.</li> <li>Physically fit and able to assist guests with luggage when required.</li> <li>Flexible to work shifts, weekends, and holidays based on operational requirements.</li> <li>Positive, professional, and team-oriented with a strong commitment to guest service.</li> <li>Previous experience within a luxury or lifestyle hospitality environment is an advantage.</li></ul></div>
AccorHotel
Saudi - Riyadh
Job Description <div> <p>At <strong>SLS The Red Sea</strong>, every guest journey is shaped by the moments that feel effortless, personal, and unforgettable. As a <strong>Duty Manager</strong>, you will be a visible leader and ambassador of the hotel, ensuring exceptional guest experiences, smooth Front Office operations, and seamless coordination across departments.</p> <p>Representing hotel leadership during your shift, you will combine a strong presence in the lobby with confident decision-making, hands-on team leadership, and genuine guest engagement. From welcoming VIPs and resolving guest concerns to overseeing Front Office operations and responding to unexpected situations, you will ensure every moment reflects the bold, vibrant, and guest-centric spirit of SLS.</p> <p>Key Responsibilities</p> <ul> <li>Maintain a visible leadership presence in the lobby, actively engaging with guests and supporting the Front Office team throughout the shift.</li> <li>Welcome and engage with VIPs, regular guests, and loyalty members, ensuring preferences are recognized and experiences are personalized.</li> <li>Handle guest feedback, concerns, and complaints promptly and professionally, ensuring appropriate resolution, follow-up, and documentation.</li> <li>Oversee smooth and efficient check-in and check-out experiences, room allocation, and the handling of groups and VIP arrivals.</li> <li>Take full ownership of Duty Manager shifts, acting as the senior operational decision-maker during non-office hours when required.</li> <li>Supervise Front Office operations, ensuring consistent adherence to SOPs, SLS brand standards, and service guidelines.</li> <li>Coordinate closely with Housekeeping, Engineering, Security, and other departments to resolve operational and guest-related matters efficiently.</li> <li>Monitor room status, Out of Order rooms, and operational updates to ensure accurate and seamless communication between departments.</li> <li>Respond to and accurately document incidents, accidents, emergencies, and other significant operational matters in accordance with hotel procedures.</li> <li>Lead daily briefings and ensure clear, effective, and action-oriented shift handovers.</li> <li>Coach, guide, and develop Front Office colleagues through ongoing feedback, task delegation, training, and on-the-job support.</li> <li>Monitor team performance and contribute to performance reviews and colleague development.</li> <li>Ensure Front Office colleagues are confident in cashiering, reservations, upselling, check-in/out procedures, complaint handling, and emergency response.</li> <li>Oversee cashiering and cash-handling activities during the shift, ensuring accuracy and compliance with hotel policies.</li> <li>Authorize adjustments, paid-outs, and operational exceptions within approved limits, escalating when required.</li> <li>Monitor guest accounts, open folios, Paymasters, and billing discrepancies, coordinating with Finance when necessary.</li> <li>Support revenue initiatives, including room upselling and other Front Office opportunities, while encouraging team participation.</li> <li>Assist with team rosters, attendance management, and labor planning in line with operational requirements and business volumes.</li> <li>Maintain strong knowledge of hotel emergency procedures and lead calm, effective responses when required.</li> <li>Work closely with Security & Safety to maintain a safe and secure environment for guests, colleagues, and hotel assets.</li> <li>Ensure guest confidentiality, data privacy, and security standards are consistently maintained.</li> <li>Promote a positive culture of ownership, collaboration, and exceptional guest service across the Front Office team.</li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>Diploma or degree in Hospitality Management or a related field.</li> <li>Minimum 2 years of experience in a supervisory Front Office role within an upscale, luxury, or lifestyle hotel.</li> <li>Previous experience as a Duty Manager or Night Manager is preferred.</li> <li>Strong knowledge of Front Office operations, guest services, reservations, cashiering, credit procedures, and room management.</li> <li>Proficiency in Opera PMS and Microsoft Office.</li> <li>Strong leadership presence with the ability to guide, motivate, and support a diverse team.</li> <li>Excellent guest relations, interpersonal, communication, and conflict-resolution skills.</li> <li>Excellent command of spoken and written English is essential.</li> <li>Calm and decisive under pressure, with a proactive and solution-focused approach.</li> <li>Strong attention to detail, organizational skills, and the ability to manage multiple operational priorities.</li> <li>Previous experience within a luxury or lifestyle hospitality environment is highly desirable.</li></ul></div>
AccorHotel
Saudi - Riyadh
Job Description <div> <p>At <strong>SLS The Red Sea</strong>, every interaction is an opportunity to create a memorable guest experience. As a <strong>Guest Service Centre Agent</strong>, you will be a central point of connection between our guests and the hotel delivering warm, confident, and seamless communication while ensuring every request is handled with care, efficiency, and the distinctive personality of SLS.</p> <p>From assisting with guest inquiries and coordinating service requests to providing hotel information and supporting communication across departments, you will play an essential role in making the guest journey effortless. With attention to detail, strong communication, and a genuine passion for hospitality, you will ensure every interaction reflects the bold, elevated, and service-driven spirit of <strong>SLS The Red Sea</strong>.</p> <p>Key Responsibilities</p> <ul> <li>Handle internal and external guest communications promptly and professionally, maintaining a warm and engaging SLS tone.</li> <li>Serve as a central point of contact for guest inquiries, requests, and service needs throughout their stay.</li> <li>Provide clear and accurate information about hotel facilities, dining, spa, activities, promotions, services, and local attractions.</li> <li>Coordinate guest requests with relevant departments, including Housekeeping, Engineering, Room Service, Front Office, and other operational teams.</li> <li>Log, track, and follow up on guest requests to ensure timely completion and a seamless guest experience.</li> <li>Handle guest feedback and concerns professionally, taking appropriate action and escalating matters when required.</li> <li>Manage wake-up call requests accurately and follow established procedures for unanswered calls.</li> <li>Transfer calls and communications accurately to the appropriate departments, guest rooms, or colleagues when required.</li> <li>Support Front Office operations during night hours, including assisting with room availability and booking inquiries when required.</li> <li>Respond calmly and efficiently to emergency communications and follow established hotel emergency procedures.</li> <li>Maintain strict confidentiality and security when handling guest information and sensitive operational matters.</li> <li>Accurately record guest messages, requests, service notes, and relevant information in <strong>Opera PMS</strong> and other designated hotel systems.</li> <li>Review and maintain accurate guest information in hotel systems in accordance with established procedures.</li> <li>Monitor communication systems and promptly report any technical issues to the Supervisor or Engineering team.</li> <li>Maintain accurate daily logs and operational reports relating to guest requests, communications, and service performance.</li> <li>Stay updated on daily arrivals, in-house VIPs, special occasions, events, hotel activities, and relevant operational information.</li> <li>Promote appropriate hotel services and experiences based on guest needs and preferences.</li> <li>Maintain a professional and organized Guest Service Centre environment and ensure all equipment is ready for operation.</li> <li>Follow departmental SOPs, service standards, training guidelines, handovers, and communication procedures.</li> <li>Support the onboarding and cross-training of new colleagues when required.</li> <li>Participate in departmental briefings, meetings, training, and continuous development activities.</li> <li>Support additional Guest Service Centre, Front Office, and administrative duties as required by the Supervisor or Management team.</li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>High School Diploma or higher; a qualification in Hospitality, Guest Services, or a related field is preferred.</li> <li>Minimum 1 2 years of experience in Guest Services, Front Office, Call Centre, PBX, or a similar guest-facing role, preferably within a luxury or lifestyle hotel.</li> <li>Excellent command of spoken and written English is essential, with a clear, confident, and professional telephone manner.</li> <li>Proficiency in Microsoft Office and Opera PMS; experience with hotel communication or guest request management systems is an advantage.</li> <li>Strong guest service, communication, and interpersonal skills with a warm and professional approach.</li> <li>Ability to multitask, prioritize, and respond efficiently in a fast-paced environment.</li> <li>Excellent attention to detail with a strong commitment to guest privacy and confidentiality.</li> <li>Strong coordination and follow-up skills, with the ability to communicate effectively across hotel departments.</li> <li>Proactive, flexible, and composed under pressure, with a genuine passion for delivering exceptional guest experiences.</li> <li>Comfortable working effectively within a diverse and multicultural team environment.</li></ul></div>
AccorHotel
Saudi - Riyadh
Job Description <div> <p> <strong>Key Roles & Responsibilities</strong> </p> <ul> <li> <p>Provide a warm, sincere greeting to all guests upon arrival and departure, using appropriate names and titles whenever possible.</p> </li> <li> <p>Open and close vehicle and resort doors with grace and professionalism, ensuring an attentive and polished arrival experience.</p> </li> <li> <p>Coordinate seamlessly with the Bell Team, Valet, and Front Office to manage guest luggage and transportation needs efficiently.</p> </li> <li> <p>Assist the Valet team with parking and retrieving guest vehicles in a responsible and timely manner.</p> </li> <li> <p>Maintain the highest standards of cleanliness and presentation in the hotel entrance and public areas, ensuring the arrival experience is defect-free.</p> </li> <li> <p>Uphold the brand s <strong>Emotional Luxury</strong> philosophy, ensuring every interaction feels bespoke, heartfelt, and memorable.</p> </li> <li> <p>Act as a storyteller, sharing knowledge about the resort s nature-focused concept and the unique natural beauty of the Red Sea destination.</p> </li> <li> <p>Anticipate guest preferences by observing their needs and providing proactive assistance without being intrusive.</p> </li> <li> <p>Ensure the safety and security of the entrance area, monitoring traffic flow and reporting any unusual activities or hazards.</p> </li> <li> <p>Adhere to all Raffles and Accor hygiene, safety, and service standards at all times.</p></li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p> <strong>Personal Attributes & Experience</strong> </p> <ul> <li> <p>High School Diploma or equivalent; a degree in Hospitality Management or a related field is an asset.</p> </li> <li> <p>Minimum of 2 years of experience in a similar role within a luxury 5-star hotel or resort.</p> </li> <li> <p>Must possess a valid driving license and have experience with luxury vehicle handling.</p> </li> <li> <p>Excellent communication skills with a professional appearance and etiquette aligned with luxury standards.</p> </li> <li> <p>Fluent in English; Arabic and other languages are considered a significant asset.</p> </li> <li> <p>Strong physical stamina, with the ability to stand for extended periods and lift or move objects in excess of 75 pounds as required.</p> </li> <li> <p>A "Be Kind" and "Be Happy" personality, demonstrating empathy, emotional intelligence, and a genuine passion for guest service.</p> </li> <li> <p>Experience in a resort pre-opening environment is highly desirable.</p></li></ul></div>