AccorHotel jobs
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Jobs Found
AccorHotel
Saudi - Riyadh
<p>JOB OVERVIEW The Director of Spa & Wellness leads the vision, experience, and operational excellence of Tierra Santa Healing House The Red Sea, a South American inspired sanctuary dedicated to the art of living well. This role curates transformative journeys that blend ancient healing rituals, shamanic traditions, indigenous ingredients, energetic practices, and state-of-the-art longevity science to elevate guests wellbeing. As guardian of the Tierra Santa ethos, the Director shapes immersive wellness programming, drives service excellence, develops a world-class team, and ensures each guest experience ignites rejuvenation, consciousness, and spiritual vitality while positioning Tierra Santa Healing House as a signature wellness destination within FAENA The Red Sea.</p><p>DUTIES AND RESPONSIBILITIES Champion the Tierra Santa Healing House philosophy, setting the strategic wellness vision and ensuring alignment with Faena brand standards. Lead, inspire, and mentor a multidisciplinary team of therapists, healers, technicians, and wellness specialists. Foster a culture of creativity, authenticity, emotional hospitality, and transformative guest experiences. Oversee daily operations of the spa, hammam, wet areas, treatment rooms, consultation spaces, and wellness programs. Maintain the highest standards of cleanliness, safety, ambience, and ritual-based service delivery. Implement operating procedures, treatment protocols, and service rituals that reflect Tierra Santa s holistic and South American inspired identity. Curate a world-class menu of therapies incorporating shamanic wisdom, energy healing, somatic practices, indigenous ingredients, and advanced technology. Design and evolve personalised wellness journeys, longevity programs, and seasonal rituals. Monitor guest satisfaction, lead continuous improvement, and elevate experience touchpoints. Develop and manage departmental budgets, revenue forecasts, cost controls, and performance KPIs. Drive financial success through treatment optimisation, retail strategy, membership initiatives, and programming innovation. Analyse business trends and create new offerings to maximise profitability and competitive positioning. Recruit, train, and develop exceptional spa, wellness, and holistic practitioners. Ensure all team members deliver both technical excellence and Faena-level emotional hospitality. Lead ongoing training in wellness modalities, rituals, guest engagement, and cultural storytelling. Collaborate with medical consultants, longevity experts, brand partners, and wellness innovators to evolve the wellness portfolio. Integrate diagnostic testing, modern therapies, and alternative healing into cohesive guest journeys. Stay ahead of global wellness and longevity trends to maintain Tierra Santa s leadership position. Ensure compliance with regulatory standards, health and safety guidelines, and Faena brand requirements. Maintain exceptional quality across products, equipment, suppliers, and wellness technologies.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 5 7 years of senior leadership experience in luxury or lifestyle wellness operations across spa, fitness, or recreation within a 5-star resort or standalone wellness brand.</li><li>Proven track record in managing multi-outlet or large-scale wellness facilities including spa operations and health club management.</li><li>Degree or diploma in Spa Management, Hospitality, Health & Wellness, or related field preferred.</li><li>Deep understanding of wellness, fitness, and spa trends with a passion for curating distinctive guest experiences.</li><li>Commercially savvy, with strong financial acumen and ability to drive revenue while maintaining elevated service standards.</li><li>Strong leadership presence with the ability to inspire teams, handle guest concerns with professionalism, and represent the department confidently.</li><li>Fluent in English; Arabic language skills are an advantage.</li><li>High degree of discretion, confidentiality, and emotional intelligence.</li><li>Multilingual skills preferred (English required, Spanish/French/Portuguese a plus).</li></ul>
AccorHotel
Saudi - Riyadh
<p>We are seeking a professional and customer-focused Royal Service and Reservations Agent to join our team in Riyadh, Saudi Arabia. In this role, you will be the primary point of contact for our valued guests, managing reservations, handling inquiries, and delivering exceptional service that reflects our commitment to excellence. You will work in a fast-paced environment where attention to detail, organizational skills, and a genuine passion for customer satisfaction are essential to success.</p><p>Process and manage guest reservations through multiple channels, ensuring accuracy and timely confirmation</p><p>Respond to customer inquiries via phone, email, and other communication platforms with professionalism and courtesy</p><p>Maintain comprehensive and up-to-date reservation records and guest information in our system</p><p>Coordinate with various departments to ensure seamless service delivery and guest satisfaction</p><p>Handle special requests and customize arrangements to meet individual guest needs</p><p>Resolve customer concerns and complaints promptly and professionally</p><p>Manage booking schedules, availability, and room allocations efficiently</p><p>Provide guests with detailed information about services, amenities, and local attractions</p><p>Process payments and transactions accurately while maintaining confidentiality</p><p>Contribute to achieving occupancy and revenue targets through effective sales techniques</p><p>Ensure compliance with company policies and hospitality standards</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><ul><li>Proven experience of 2+ years in customer service, reservations, or hospitality industry</li><li>Excellent communication skills in English; Arabic language proficiency is highly preferred</li><li>Strong organizational and time management abilities with the capacity to multitask</li><li>Proficiency with reservation management systems and computer applications</li><li>Exceptional attention to detail and accuracy in data entry and record-keeping</li><li>Problem-solving skills with the ability to handle challenging situations calmly</li><li>Customer-focused mindset with a genuine commitment to service excellence</li><li>Professional demeanor and ability to work effectively in a team environment</li><li>Familiarity with luxury hospitality service standards and protocols</li><li>Knowledge of CRM software and booking platforms is preferred</li><li>Ability to work flexible hours, including weekends and holidays as required</li><li>Strong interpersonal skills and cultural sensitivity</li></ul>
AccorHotel
Saudi - Eastern Province
<p>Because every arrival sets the tone for something extraordinary. As a Front Office agent, you are the first point of connection and the lasting impression bringing the brand to life through intuitive service, genuine warmth, and attention to detail. Acting as a key liaison between guests and the resort, you ensure every interaction is seamless, personalized, and delivered with precision. From check-in to departure, you anticipate needs, resolve requests with confidence, and create a sense of belonging that transforms each stay into a memorable experience.</p><p><b>Key Responsibilities:</b></p><ul><li>Warmly welcome all guests with genuine enthusiasm and a personalized approach.</li><li>Build strong guest relationships through recognition, personalization, and preference tracking</li><li>Conduct efficient check-ins and check-outs, ensuring all required guest information is accurately recorded and profiles are updated.</li><li>Escort guests to their rooms, when necessary, especially VIPs, ensuring a smooth and informative transition into the hotel experience.</li><li>Process payments, handle deposits, issue keys, and explain room and hotel features.</li><li>Scan passports and IDs as per Saudi regulatory compliance and ensure CID reporting accuracy.</li><li>Recognize repeat and VIP guests, anticipate their needs, and tailor the interaction accordingly.</li><li>Provide accurate information about the hotel s facilities, outlets, and local area happenings.</li><li>Proactively manage guest requests and resolve issues or complaints efficiently, ensuring feedback is logged and followed up in the appropriate systems.</li><li>Handle special requests before, during, and after stays, ensuring guests feel genuinely cared for.</li><li>Maintain effective communication with other departments (Housekeeping, Concierge, Engineering, F&B, Reservations) to fulfill guest needs.</li><li>Maintain detailed shift handovers, ensuring seamless team transitions and continuity of guest service.</li><li>Attend daily briefings and remain informed on occupancy, arrivals, departures, events, and internal updates.</li><li>Operate the Property Management System confidently for all Front Office functions.</li><li>Manage the Reception email inbox professionally and timely.</li><li>Perform regular checks on registration cards, guest buckets, and ensure compliance with Data Quality Standards.</li><li>Monitor float accuracy, process currency exchanges, paid outs, and follow cash handling procedures.</li><li>Close cashier audits at shift end, ensuring alignment of balances and documentation.</li><li>Identify upselling opportunities across rooms, suites, F&B outlets, and spa supporting revenue targets.</li><li>Enroll guests into loyalty programs such as ALL ACCOR, aiming to meet or exceed set conversion goals.</li><li>Uphold the privacy and confidentiality of all guest information.</li><li>Comply with the hotel s credit policy and all SOPs related to cashiering and guest services.</li><li>Adhere to all Health, Safety & Hygiene procedures, and be familiar with fire and emergency protocols.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Saudi National only , Professional , polished, and confident in guest-facing environments</p><p>Fresh graduate , or 0-1 years of experience in a similar field</p><p>Energetic, adaptable, and able to thrive in a fast-paced environment</p><p>Strong written and verbal communication skill in English and Arabic</p><p>Ability to work cohesively with co-workers as part of a team</p><p>Ability to focus attention on guest needs, remaining calm and courteous at all times</p><p>Ability to promote positive relations with all guests</p><p>Able to exercise good judgment with difficult guests</p><p>Understanding and ability to work in a multi-cultural environment</p>
AccorHotel
Saudi - Riyadh
<p>Oversee and coordinate all front office operations, including reception, concierge, and guest services Supervise, train, and mentor front office staff to maintain high-quality service standards Manage guest check-ins, check-outs, and inquiries efficiently and professionally Handle guest complaints and resolve issues promptly and effectively Ensure accurate and timely completion of all front office administrative tasks Collaborate with other departments to provide seamless guest experiences Monitor and maintain front office inventory and supplies Implement and uphold hotel policies and procedures Assist in creating work schedules and managing staff performance Stay updated on local events and attractions to provide guests with relevant information</p><p><strong>Desired Candidate Profile</strong></p><p>Motivator and Proactive People person & a team player Positive attitude and well-spoken Organized & result driven Open-minded Displays initiative Commitment to professional values Thinking out of the box Proficient in the English and Arabic (verbal & written) Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective Must be flexible in terms of working hours A hospitality diploma is an asset Knowledge of Property Management System and Windows Prior experience in customer service an asset Proven ability to handle cash effectively and accurately</p>
AccorHotel
Saudi - Medina
<p>The Assistant General Manager supports the General Manager in overseeing all hotel operations, ensuring exceptional guest satisfaction, achieving financial targets, maintaining brand standards, and fostering a high-performing team culture. The AGM serves as the General Manager's key operational partner and assumes leadership responsibilities in the General Manager's absence.</p><p>Key Responsibilities</p><ol><li>Hotel Operations Management<ul><li>Oversee the day-to-day operations of all hotel departments.</li><li>Ensure effective coordination between Rooms Division, Food & Beverage, Engineering, Security, Finance, Sales & Marketing, and Human Resources.</li><li>Monitor operational performance and implement corrective actions when necessary.</li><li>Ensure compliance with hotel policies, procedures, and brand standards.</li></ul></li><li>Financial Performance<ul><li>Support the preparation and execution of annual budgets and business plans.</li><li>Monitor revenue performance, productivity, and operational expenses.</li><li>Analyze financial reports and identify opportunities for increased profitability.</li><li>Ensure effective cost control and resource management.</li></ul></li><li>People Management<ul><li>Lead, coach, and develop department heads and management teams.</li><li>Support recruitment, succession planning, and talent development initiatives.</li><li>Foster employee engagement and a positive work environment.</li><li>Ensure compliance with labor laws, company policies, and disciplinary procedures.</li></ul></li><li>Quality Assurance & Compliance<ul><li>Ensure full compliance with brand standards, health and safety regulations, and company policies.</li><li>Support internal and external audits.</li><li>Monitor risk management and emergency preparedness procedures.</li><li>Maintain operational excellence through continuous improvement programs.</li></ul></li><li>Strategic Leadership<ul><li>Assist the General Manager in developing and implementing strategic initiatives.</li><li>Participate in business reviews, forecasting, and performance analysis.</li><li>Represent the hotel at meetings, events, and stakeholder engagements when required.</li><li>Act as General Manager during periods of absence.</li></ul></li></ol><p><strong>Desired Candidate Profile</strong></p><p>Education</p><p>Bachelor's degree in Hospitality Management, Business Administration, or a related field. Professional hospitality certifications are an advantage.</p><p>Experience</p><p>Minimum 8-10 years of experience in the hospitality industry. At least 3-5 years in a senior management or executive leadership role.</p><p>Skills & Competencies</p><ul><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Financial and business acumen.</li><li>Strategic thinking and problem-solving capability.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Proficiency in hotel management systems and Microsoft Office applications.</li><li>Fluency in English; additional languages are an advantage.</li></ul>
AccorHotel
Saudi - Riyadh
<p>Monitor the hotel premises and ensure compliance with established safety and security procedures. Conduct regular inspections of guest areas, back-of-house areas, equipment, and facilities to identify potential safety hazards. Report and follow up on unsafe conditions, incidents, accidents, and potential risks. Respond promptly to emergencies, accidents, fire alarms, and other safety-related situations. Assist in implementing and maintaining emergency response and evacuation procedures. Ensure that fire safety equipment, emergency exits, alarms, and safety signage are accessible and in proper working condition. Support regular fire drills, emergency exercises, and safety training for employees. Maintain accurate records and reports related to incidents, inspections, and safety observations. Coordinate with Engineering, Security, Housekeeping, Food & Beverage, and other departments to address safety concerns. Promote awareness of health, safety, and environmental standards among employees. Ensure that employees follow proper safety procedures and use personal protective equipment (PPE) where required. Assist in investigating accidents and incidents and provide recommendations to prevent recurrence. Support compliance with local health and safety regulations and company policies. Perform any other safety-related duties assigned by the Safety Manager or management.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or equivalent; relevant safety certification is an advantage. Previous experience in a safety, security, hospitality, or related operational role. Knowledge of occupational health and safety principles and emergency procedures. Basic knowledge of fire safety, first aid, and risk assessment. Good observation and problem-solving skills. Strong communication and interpersonal skills. Ability to remain calm and make appropriate decisions during emergencies. Ability to work shifts, weekends, and public holidays when required. Good English communication skills; Arabic is an advantage.</p>
AccorHotel
Saudi - Jeddah
<p>We're looking for a detail-oriented and professionally-minded Admin & Government Relations Supervisor to join our organization in Jeddah, Saudi Arabia. In this pivotal role, you will serve as a key liaison between our organization and government entities, while overseeing administrative operations and ensuring compliance with local regulations. You will manage critical relationships with government agencies, coordinate administrative functions, and support strategic initiatives that require government engagement and regulatory adherence.</p><p>Manage and maintain relationships with government agencies, officials, and regulatory bodies at federal, regional, and local levels</p><p>Coordinate administrative operations including scheduling, documentation, filing, and records management to ensure organizational efficiency</p><p>Develop and implement government relations strategies aligned with organizational objectives and Saudi Arabia's regulatory environment</p><p>Prepare and submit regulatory filings, permits, licenses, and compliance documentation to relevant government authorities</p><p>Monitor changes in government policies, regulations, and legislation that may impact organizational operations</p><p>Organize and coordinate meetings, conferences, and events with government stakeholders and officials</p><p>Maintain comprehensive databases and tracking systems for government interactions, permits, and compliance deadlines</p><p>Prepare reports, briefings, and correspondence for senior management regarding government relations activities and regulatory matters</p><p>Ensure all administrative processes and government interactions comply with applicable laws and organizational policies</p><p>Support the development of proposals and presentations for government contracts or partnerships</p><p>Coordinate with internal departments to gather information needed for government submissions and communications</p><p>Manage administrative budgets and track expenses related to government relations activities</p><p><strong>Desired Candidate Profile</strong></p><ul><li>3-5 years of professional experience in administrative management, government relations, or public affairs</li><li>Proven experience managing interactions and relationships with government agencies and regulatory bodies</li><li>Strong knowledge of Saudi Arabian regulatory environment, business practices, and government procedures</li><li>Excellent written and verbal communication skills in English; Arabic language proficiency is highly preferred</li><li>Demonstrated proficiency in time management and organizational skills with ability to manage multiple priorities</li><li>Experience with regulatory compliance, licensing, and permit management</li><li>Proficiency with Microsoft Office Suite and experience with database management systems</li><li>Strong analytical skills with ability to interpret and apply regulatory requirements</li><li>Experience in stakeholder engagement and relationship building</li><li>Knowledge of government relations best practices and diplomatic communication protocols</li><li>Ability to work independently and collaboratively within a team environment</li><li>Attention to detail and commitment to accuracy in documentation and reporting</li><li>Experience with strategic planning and policy analysis is preferred</li></ul>
AccorHotel
Saudi - Riyadh
<p>At SLS The Red Sea, every detail matters and every riyal counts. As a Cost Controller , you will play a key role in monitoring costs, controlling inventory, analyzing spending, and ensuring the hotel operates efficiently without compromising the exceptional experiences we create for our guests. Working closely with Finance, Procurement, F&B, Culinary, and other operational teams, you will provide accurate cost insights, identify opportunities for improvement, and ensure strong financial controls across the hotel.</p><p>Key Responsibilities</p><ul><li>Monitor daily costs and expenses across hotel departments, with a strong focus on F&B operations.</li><li>Review and analyze food and beverage costs, consumption, wastage, and inventory movement.</li><li>Conduct and audit regular inventories, stock counts, transfers, and spoilage reports.</li><li>Compare actual costs against budgets and forecasts, investigate variances, and highlight areas requiring action.</li><li>Work closely with Procurement to review purchase prices, purchase orders, and supplier-related cost information.</li><li>Review storeroom procedures, consumption records, and internal transfers to ensure accurate cost allocation and control.</li><li>Coordinate with Culinary and F&B teams on recipe costing, portion control, and menu cost analysis.</li><li>Prepare regular cost reports, including food cost, beverage cost, inventory movement, and other operational cost indicators.</li><li>Identify opportunities to reduce wastage, improve efficiency, and strengthen cost-control practices.</li><li>Support month-end closing activities, including inventory valuation, journal entries, accruals, and reconciliations.</li><li>Maintain accurate and audit-ready cost-control records and supporting documentation.</li><li>Ensure all cost-control activities follow hotel policies, internal controls, and Finance procedures.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Accounting, Finance, or a related field.</li><li>Previous experience in Cost Control, Finance, or a similar role, preferably within the hospitality industry.</li><li>Good understanding of cost accounting, inventory control, and F&B operations.</li><li>Experience with hospitality systems such as FMC, Adaco, FutureLog, Materials Control, Sun Systems, Opera, or Micros is an advantage.</li><li>Strong Microsoft Excel and analytical skills.</li><li>Strong English communication skills, both written and verbal.</li><li>Excellent attention to detail and accuracy.</li><li>Strong analytical and problem-solving skills with the ability to identify cost variances and trends.</li><li>Good communication and coordination skills with the ability to work across operational departments.</li><li>Ability to meet deadlines and work effectively in a fast-paced hospitality environment.</li></ul>
AccorHotel
Saudi - Makkah
<p>We are looking for an Accounts Receivable in Pullman Zamzam Makkah who can be a great assist to the Finance department and help in the development of the hotel. Being a Pullman employee means embodying and conveying the brand mindset through the values of open mindedness, forward thinking and drive. What is in it for you: ALL Heartist benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Processing accounts and incoming payments Complying with financial policies and procedures Performing daily financial transactions Preparing bills and invoices Overseeing bank deposits Reconciling the account receivable ledger Verifying discrepancies Resolving client billing issues</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Saudi Nationality is a must</li><li>Bachelor in Accounting</li><li>SOCPA</li><li>Experience in the same feild</li></ul>
AccorHotel
Saudi - Riyadh
<p> As a Paymaster , you will play a key role in ensuring our team members are paid accurately, on time, and in line with hotel policies and local regulations. Working closely with the Finance and People & Culture teams, you will manage payroll processing, verify employee data, maintain accurate payroll records, and support smooth month-end payroll operations while handling sensitive information with the highest level of confidentiality. Key Responsibilities Prepare and process monthly payroll accurately and within established timelines. Calculate and verify salaries, allowances, overtime, deductions, and other payroll adjustments. Review attendance, leave, sick leave, and other payroll-related data before payroll processing. Coordinate closely with People & Culture and department leaders to ensure payroll inputs are complete and accurate. Maintain accurate and confidential employee payroll records and system data. Review new joiners, leavers, transfers, promotions, and salary changes to ensure correct payroll processing. Prepare payroll reports, summaries, reconciliations, and supporting documentation for month-end closing. Ensure payroll practices comply with Saudi labor regulations, company policies, and internal controls. Investigate and resolve payroll discrepancies and employee payroll queries in a timely manner. Support Finance with payroll-related journal entries, accruals, and reconciliations. Maintain organized and audit-ready payroll documentation. Handle all employee and payroll information with strict confidentiality and professionalism.</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience as a Paymaster, Payroll Officer, or similar role, preferably within hospitality. Good knowledge of payroll processing, attendance, leave, overtime, deductions, and employee benefits. Familiarity with Saudi Labor Law and payroll-related requirements. Experience with payroll or HR systems such as Oasys, SAP, or Oracle is an advantage. Strong numerical skills with excellent attention to detail and accuracy. Proficient in Microsoft Excel and other Microsoft Office applications. Ability to handle confidential employee and payroll information with discretion. Good communication and coordination skills. Ability to meet deadlines and work effectively in a fast-paced environment.</p>
AccorHotel
Saudi - Riyadh
<p>Consistently offer professional, friendly, and engaging service. Lead and supervise the day-to-day operation of the department to ensure service standards are followed. Handle guest concerns and respond promptly, logging and notifying the appropriate departments. Actively participate in daily briefings, warm-ups, and departmental meetings. Ensure Room Attendants are informed daily about priorities in their section. Follow departmental policies and procedures. Report necessary maintenance items. Follow all safety and sanitation policies. Perform other duties as assigned.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous leadership experience (an asset).</li><li>University/College degree in a related discipline (an asset).</li><li>Excellent communication and organizational skills.</li><li>Strong interpersonal and problem-solving abilities.</li><li>High level of responsibility and reliability.</li><li>Ability to work cohesively with colleagues as part of a team.</li></ul>
AccorHotel
Saudi - Eastern Province
<p>Responsible for the professional and cost-effective running of the Housekeeping department achieving high standards of cleanliness for guest rooms, public areas and back of house areas within the hotel. Overseeing the cleaning of guest rooms and public areas ensuring through inspection that standards of cleanliness and guest comfort are maintained in accordance with Hotel and Brand standards To plan, organise and keep an accurate record by room of all additional cleaning carried out to ensure maximum cleanliness and logical work patterns Ensure that room cleaning productivity is monitored closely and maintained at the level set by the General Manager To be responsible for the efficient running of the laundry and cost-effective use of all linen within the hotel taking inventory on a regular basis and investigating stock losses To be responsible for the handling of guest laundry and lost property in accordance with Hotel Policy To liaise with Front Office and Maintenance in regard to readiness of rooms with particular attention to guest s special requirements and VIP rooms To ensure the security of keys, storerooms and guest bedrooms To liaise with the General Manager regarding use of outside contractors for deep cleaning duties, ensuring work is checked and standards achieved as stated in the service contract. To ensure corridors and back of house areas are cleaned to standards specified in hotel policy Adherence to Emergency Communication procedures Strive to implement the Sofitel Vision and demonstrate active use of Sofitel Values. Prepare weekly staffing schedules, monitoring staff attendance and labour planning to meet with activity in the Hotel so as to maintain cost effectiveness. Maintain an accurate and proper inventory of all stocks, guest supplies, linens etc to prevent pilferage or loss of any nature Build, develop and drive Housekeeping ambassadors to assist in achieving the Hotel deliverables, and ensure the team are highly engaged. This includes responsible and sustainable recruitment, training and development plans for all ambassadors, open and honest feedback to ambassadors, and engagement strategies. As a member of the Senior Leadership Team, role is responsible for ensuring their department s communication to broader hotel is clear, concise and respectful. Role is also responsible for ensuring departments performance is aligned with the hotel s strategic goals. Role also plays an important part of forming and executing the hotel s strategic plan with the General Manager and working with the Senior Leadership team to drive overall hotel s performance. This also includes high level assistance during emergency situations and adherence to Emergency Communications procedures. Provide required month end reports and data for General Manager and Finance. Ensure that the control and replenishment of the hotel room mini-bar is properly recorded and stock is controlled in line with Sofitel policies and procedures Prepare various monthly reports and submit them to the General Manager. Accountable for the proper usage of all equipment and their periodical servicing to ensure efficient working conditions Ensure that room cleaning productivity is well respected within the parameters given by the management. As well as maintaining a high standard in terms of cleanliness and tidiness. Facilitate the smooth running of the departments through adequate purchase and supply of material and equipment. Adhere to the department budget through the purchase order system and inventory controls. Be proactive in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards. Implement training programs for ambassadors, conduct induction and skills training. Ensure department policies and procedures are understood by all ambassadors and observed in tasks performed. Handle or resolve all guest complaints and establish amicable relations with guests of the hotel and look after their needs and comforts at all times Through close supervision recommend improvements in operation, especially in the following aspects of developing a better service standard, increase in revenue and reduction of cost Any other reasonable request within your range of competence as required by your Manager.</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><ul><li>Previous Housekeeping management experience, in a similar role is essential.</li><li>Experienced in the luxury market, previous 5 Star experience essential.</li><li>Strong operational background with experience in the implementation and management of brand standards</li><li>Experience in the coaching and development of a professional management team.</li><li>Sound knowledge of Opera and Microsoft applications.</li><li>Proven experience with cost control including payroll, expenses and forecasting</li><li>Well groomed & articulate in communication.</li><li>Fluent written and spoken English</li><li>Excellent time management, organisational skills and ability to work autonomously.</li></ul>
AccorHotel
Saudi - Riyadh
<p>At SLS The Red Sea, every villa experience should feel seamless, personal, and effortlessly extraordinary. As a Villa Host Supervisor , you will lead the daily Villa Host operation, ensuring every guest receives highly personalized and attentive service throughout their stay. Working closely with the Villa Operations Manager and other operational teams, you will guide the Villa Hosts, oversee villa readiness, coordinate VIP arrangements, and ensure every guest interaction reflects the distinctive service and personality of SLS.</p><p>Key Responsibilities</p><ul><li>Supervise the daily Villa Host operation and ensure consistent delivery of personalized luxury service.</li><li>Allocate Villa Hosts based on arrivals, departures, VIPs, occupancy, and operational requirements.</li><li>Lead daily briefings and communicate guest preferences, VIP movements, special occasions, and operational priorities.</li><li>Coach and support Villa Hosts through on-the-job training, feedback, and daily guidance.</li><li>Monitor team performance, grooming, and compliance with SLS service standards and procedures.</li><li>Review guest profiles, preferences, and special requests before arrival to ensure appropriate preparation.</li><li>Oversee pre-arrival villa inspections, including cleanliness, amenities, maintenance, minibar, and overall presentation.</li><li>Coordinate seamless arrivals and departures, including personalized welcomes, in-villa check-in and check-out, luggage, and transportation.</li><li>Build genuine relationships with villa guests and identify opportunities to personalize their experience.</li><li>Coordinate closely with Front Office, Housekeeping, Engineering, F&B, Spa, Concierge, Transportation, and other operational teams.</li><li>Handle escalated guest requests, feedback, and concerns and ensure appropriate service recovery and follow-up.</li><li>Ensure guest preferences, requests, and relevant stay information are accurately recorded in the Property Management System.</li><li>Monitor shift handovers and ensure outstanding guest requests are clearly communicated and followed through.</li><li>Ensure villa service areas, supplies, and operational materials are properly stocked and maintained.</li><li>Maintain the highest standards of guest privacy, discretion, confidentiality, and professional conduct.</li><li>Support the onboarding, training, performance, and development of Villa Hosts.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma or qualification in Hospitality Management or a related field is preferred.</li><li>Minimum 2 3 years of experience in luxury hospitality, preferably within Villa Operations, Butler Service, Guest Relations, Front Office, Concierge, or a similar guest-facing role.</li><li>Previous experience in a luxury resort, villa, private residence, or similar high-end hospitality environment is preferred.</li><li>Strong understanding of luxury service standards, VIP handling, guest personalization, privacy, and discretion.</li><li>Good knowledge of Front Office, F&B, Housekeeping, Concierge, and general resort operations.</li><li>Previous supervisory or team-leading experience is preferred.</li><li>Comfortable using Property Management Systems (PMS) and standard hotel systems.</li><li>Strong organizational and problem-solving skills with excellent attention to detail.</li><li>Excellent communication and interpersonal skills.</li><li>Strong English communication skills, both written and verbal.</li><li>Flexible, proactive, and able to remain composed in a fast-paced luxury hospitality environment.</li></ul>
AccorHotel
Saudi - Riyadh
<p><strong>Key Responsibilities</strong></p><ul><li><strong>Guest Arrival & Departure Excellence:</strong> Oversee all guest arrival, departure, and in-house movement experiences, ensuring warmth, efficiency, and elegance.</li><li>Ensure guests are greeted promptly and courteously, with proper recognition of VIPs, repeat guests, and special occasions.</li><li>Coordinate luggage handling, storage, and delivery with the highest standards of care, accuracy, and discretion.</li><li>Personally assist guests when required to ensure exceptional service and satisfaction.</li><li><strong>Team Leadership & Supervision:</strong> Lead, coach, and supervise Bell Attendants, Doormen, and related staff to uphold Fairmont service culture and etiquette standards.</li><li>Conduct daily briefings to communicate arrivals, departures, VIP movements, and service priorities.</li><li>Ensure appropriate staffing levels and duty allocations are maintained at all times.</li><li>Provide on-the-job training, performance feedback, and support to develop team excellence.</li><li><strong>Operational Control & Coordination:</strong> Coordinate closely with Front Desk, Concierge, Guest Relations, Valet, and Security teams to ensure seamless operations.</li><li>Monitor and control luggage storage areas, logbooks, and tracking systems to prevent loss or damage.</li><li>Ensure accurate handling of messages, deliveries, parcels, and guest requests related to Bell Services.</li><li>Maintain cleanliness, organization, and presentation of the porte-cochere, lobby entrances, and bell desk areas.</li><li><strong>VIP, Events & Special Handling:</strong> Oversee special arrangements for VIPs, groups, long-stay guests, and special events.</li><li>Ensure timely and accurate handling of group luggage movements and rooming lists.</li><li>Support service recovery efforts by addressing guest concerns promptly and professionally.</li><li><strong>Standards, Safety & Compliance:</strong> Uphold Fairmont grooming, etiquette, and communication standards at all times.</li><li>Ensure compliance with safety, security, and luggage handling procedures.</li><li>Maintain strict confidentiality regarding guest movements and information.</li><li>Ensure equipment (trolleys, radios, luggage carts) is well-maintained and used correctly.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications & Experience:</strong></p><ul><li>Minimum 3 5 years of experience in Bell Services or Front Office within a luxury or five-star hotel environment.</li><li>Previous supervisory or leadership experience is required.</li><li>Diploma or degree in Hospitality Management is an advantage.</li></ul><p><strong>Skills & Competencies:</strong></p><ul><li>Strong leadership and team management skills.</li><li>Exceptional guest service and interpersonal abilities.</li><li>High level of organization and attention to detail.</li><li>Ability to multitask and remain composed during peak operations.</li><li>Effective communication and coordination skills.</li><li>Fluency in English required; additional languages are highly desirable.</li></ul><p><strong>Personal Attributes:</strong></p><ul><li>Polished, confident, and professional presence.</li><li>Proactive, gracious, and service-oriented mindset.</li><li>Physically fit to support operational duties when required.</li><li>Flexible to work shifts, including weekends and holidays.</li><li>Trustworthy, discreet, and dependable.</li></ul>
AccorHotel
Saudi - Riyadh
<p><strong>Operational Oversight :</strong> Assist the Public Area Manager in directing daily cleaning operations across all shared spaces, including lobbies, restaurants, elevators, and outdoor arrival areas.</p><p><strong>Quality Assurance :</strong> Conduct frequent inspections to ensure all surfaces, furnishings, and decorative elements meet the strict Luxury Quality Assessment (LQA) standards.</p><p><strong>Team Leadership :</strong> Lead, coach, and motivate a team of Public Area Attendants and Supervisors, fostering a culture of "heartfelt hospitality" and anticipatory service.</p><p><strong>Program Planning :</strong> Coordinate routine and deep-cleaning programs, such as marble polishing, carpet shampooing, and special setups for VIP arrivals or events.</p><p><strong>Departmental Collaboration :</strong> Liaise with Engineering, Front Office, and F&B to address maintenance needs or guest concerns promptly.</p><p><strong>Resource Management :</strong> Monitor the usage and inventory of eco-friendly cleaning chemicals and equipment, ensuring adherence to the resort s sustainability and safety protocols.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum of 3 5 years in luxury hospitality housekeeping, with significant experience in a supervisory or assistant management role.</p><p>Experience in pre-opening stages including project coordination and document control is often mandatory for this specific destination.</p><p>Proficiency in property management systems (like Opera ) and a deep understanding of specialized cleaning techniques for high-end finishes.</p><p>A proactive, anticipatory approach, impeccable grooming, and a strong sense of ownership and accountability.</p><p>Commitment to following strict discipline in reducing, reusing, and recycling in line with the Red Sea Global ethos.</p>
AccorHotel
Saudi - Riyadh
<p>At SLS The Red Sea, our villas represent the most personalized expression of the SLS experience. As a Villa Operations Manager , you will lead the Villa Host operation, ensuring every guest receives seamless, intuitive, and highly personalized service from pre-arrival through departure. Working closely with Front Office, Housekeeping, F&B, Concierge, Spa, Engineering, and other operational teams, you will lead the Villa Host team, oversee VIP experiences, and ensure every detail of the villa guest journey reflects the bold and distinctive spirit of SLS.</p>
<p>Key Responsibilities</p>
<ul>
<li>Lead the overall Villa Host operation, ensuring consistent delivery of personalized luxury service and SLS brand standards.</li>
<li>Manage, coach, and develop Villa Host Supervisors and Villa Hosts to build a high-performing, guest-focused team.</li>
<li>Oversee daily villa operations, including arrivals, departures, VIPs, special requests, host allocations, and guest preferences.</li>
<li>Review VIP and high-profile guest arrivals and coordinate all arrangements with relevant operational departments.</li>
<li>Conduct regular villa inspections to ensure presentation, amenities, maintenance, and service delivery meet luxury standards.</li>
<li>Maintain a strong presence in the operation and personally engage with VIPs, repeat guests, and guests celebrating special occasions.</li>
<li>Handle escalated guest concerns and lead service recovery with timely and appropriate follow-up.</li>
<li>Monitor guest feedback and identify opportunities to continuously improve the villa guest experience.</li>
<li>Ensure guest profiles, preferences, and service information are accurately maintained in the Property Management System.</li>
<li>Develop and maintain Villa Host procedures and service standards across the operation.</li>
<li>Lead daily briefings and ensure effective communication of VIP movements, guest requests, and operational priorities.</li>
<li>Monitor staffing, scheduling, productivity, and departmental operating costs.</li>
<li>Identify appropriate upselling opportunities across dining, spa, experiences, and other resort services.</li>
<li>Work closely with operational departments to ensure seamless coordination throughout the guest journey.</li>
<li>Support recruitment, onboarding, training, performance management, and development of the Villa Host team.</li>
<li>Ensure compliance with SLS policies, operational procedures, privacy requirements, and health and safety standards.</li>
</ul><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Bachelor's degree in Hospitality Management, Hotel Management, or a related field is preferred.</p>
<p>Minimum 5 years of luxury hospitality experience, including at least 2-3 years in a managerial or senior supervisory role.</p>
<p>Previous experience in Villa Operations, Butler Service, Front Office, Guest Relations, private residences, or a similar luxury guest-facing environment.</p>
<p>Strong knowledge of luxury guest service, VIP handling, personalization, guest recognition, and service recovery.</p>
<p>Proven leadership experience in managing, coaching, training, and developing guest-facing teams.</p>
<p>Good understanding of Front Office operations and Property Management Systems (PMS).</p>
<p>Strong operational awareness, including scheduling, productivity, cost control, and upselling.</p>
<p>Excellent communication, interpersonal, and problem-solving skills.</p>
<p>Strong English communication skills, both written and verbal.</p>
<p>Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced luxury hospitality environment.</p>
AccorHotel
Saudi - Riyadh
<p>At SLS The Red Sea, wellness is more than a treatment it's an experience designed to restore, recharge, and inspire. As a Spa Therapist , you will create personalized moments of relaxation and well-being through professional treatments, thoughtful guest care, and the distinctive spirit of SLS. Working closely with the Spa team, you will deliver a range of treatments while ensuring every guest feels welcomed, comfortable, and cared for throughout their spa journey.</p><p>Key Responsibilities</p><ul><li>Perform a variety of massage, facial, and body treatments in accordance with professional certifications and spa protocols.</li><li>Welcome guests warmly and guide them through their treatment experience.</li><li>Understand individual guest needs and personalize treatments where appropriate.</li><li>Recommend suitable spa treatments, wellness experiences, and home-care products.</li><li>Build positive guest relationships and encourage repeat visits through exceptional service.</li><li>Support spa service and retail sales targets through appropriate guest recommendations.</li><li>Prepare treatment rooms before each appointment and ensure all products, equipment, and linens are properly arranged.</li><li>Maintain high standards of cleanliness, hygiene, presentation, and safety across treatment areas.</li><li>Ensure treatment rooms provide the appropriate ambiance, including lighting, temperature, scent, and music.</li><li>Monitor treatment supplies and communicate replenishment needs to the Spa Supervisor.</li><li>Coordinate with Spa Reception, attendants, and fellow therapists to ensure a seamless guest journey.</li><li>Support opening, closing, and general spa operational duties as required.</li><li>Communicate guest feedback, special requests, or operational concerns to the Spa Supervisor.</li><li>Maintain all required professional licenses and certifications in line with local requirements.</li><li>Participate in training to continuously develop treatment techniques, service skills, and product knowledge.</li><li>Follow SLS grooming, service, health, safety, and hygiene standards at all times.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>High School Diploma or equivalent.</p><p>Valid professional certification or license in massage therapy, beauty therapy, esthetics, or a related wellness discipline.</p><p>Minimum 1 2 years of experience as a Spa Therapist, preferably within a luxury hotel, resort, spa, or wellness environment.</p><p>Strong knowledge of massage, body treatments, wellness practices, and treatment products.</p><p>Strong understanding of hygiene, sanitation, and professional treatment standards.</p><p>Guest-focused with a warm, polished, and professional approach.</p><p>Strong English communication skills, both written and verbal.</p><p>Good communication and interpersonal skills.</p><p>Detail-oriented, organized, and able to manage multiple appointments effectively.</p><p>Flexible and able to work effectively in a fast-paced luxury hospitality environment.</p><p>Genuine passion for wellness, hospitality, and creating memorable guest experiences.</p>
AccorHotel
Saudi - Riyadh
<p>Leading a team of ambassadors and ensuring your department has an unwavering standard of cleanliness, quality and efficiency to deliver the Sofitel standard. A strong communicator, who is highly organised, motivating and empowering who inspires their team to produce a luxury standard of service Work with the Manager and Assistant Managers to ensure the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures. Daily room allocation, assigning the Room Attendant team the rooms and tasks in conformance with business demand and hotel standards and ensuring the best use of resources and efficiency Conducting daily team briefings, including hotel movement and guest feedback, ensuring all relevant information passed onto staff. Clean all back of house areas with the exception of the kitchen and stores. Ensure Ambassadors attend training programmes and meetings to constantly improve skills and knowledge. Perform daily checking of bedrooms and designed public and staff areas to maintain standards. Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual. Ordering of linen as per business needs and budget, ensuring cost effective use in operations. Daily linen and uniform reconciliation and preparation month reports Assist with regular equipment, amenities and linen stock taking. Recording maintenance issues reported by guests and Ambassadors in hotel PMS system, inspecting rooms to ensure standards are met prior to returning to hotel inventory. Ensure the correct handling of guest laundry and lost property. Liaise with Front Office and Maintenance regarding ready rooms ensuring guest requirements are met. Ensure VIP rooms have correct amenities as requested by Front Office and/or Hotel management team. Sign off employee timesheets at the end of each shift, ensuring accuracy and monitoring productivity Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer s instructions.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 3-5 years of experience in housekeeping, preferably within a hotel or luxury hospitality environment.</li><li>At least 1-2 years of supervisory experience in a housekeeping role.</li><li>Strong knowledge of housekeeping operations, cleaning procedures, and hygiene standards.</li><li>Proven ability to lead, supervise, train, and motivate housekeeping team members.</li><li>Excellent organizational and time-management skills, with strong attention to detail.</li><li>Good knowledge of hotel standards, guest service, and quality control procedures.</li><li>Ability to manage room inspections, assignments, supplies, and daily housekeeping schedules.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle guest requests and resolve complaints professionally and efficiently.</li><li>Knowledge of health, safety, hygiene, and chemical handling procedures.</li><li>Familiarity with housekeeping systems and hotel property management systems (PMS) is an advantage.</li><li>Good command of English; additional languages are an advantage.</li></ul>
AccorHotel
Saudi - Riyadh
<p>At SLS The Red Sea, a villa stay is more than accommodation it s a highly personalized experience where every detail feels effortless. As a Villa Host , you will be the dedicated point of contact for our villa guests, creating a seamless and memorable journey from arrival through to their final farewell. Working closely with Front Office, Housekeeping, F&B, Spa, Concierge, Transportation, and other resort teams, you will anticipate guest needs, coordinate personalized experiences, and ensure every moment reflects the distinctive spirit of SLS.</p><p>Key Responsibilities</p><ul><li>Take ownership of the guest journey for assigned villas, from pre-arrival preparation through departure.</li><li>Review guest profiles, preferences, VIP status, and special occasions to prepare personalized experiences.</li><li>Conduct pre-arrival villa inspections to ensure cleanliness, amenities, maintenance, and overall presentation meet SLS standards.</li><li>Personally welcome villa guests and support seamless in-villa check-in and check-out experiences.</li><li>Build genuine relationships with guests and act as their key point of contact throughout their stay.</li><li>Anticipate guest needs and coordinate requests with relevant resort departments through to completion.</li><li>Arrange dining, spa and wellness experiences, resort activities, transportation, celebrations, and other personalized experiences.</li><li>Coordinate in-villa dining, minibar, laundry, luggage, and other villa services as required.</li><li>Ensure villa amenities, guest supplies, and special arrangements are prepared according to guest preferences.</li><li>Identify opportunities to create memorable and personalized moments for guests.</li><li>Respond promptly to guest requests, feedback, and concerns and support effective service recovery.</li><li>Maintain accurate guest preferences, requests, and relevant stay information within hotel systems.</li><li>Stay informed of daily arrivals, departures, VIP movements, resort activities, and operational updates.</li><li>Coordinate departure arrangements, including transportation, luggage, billing requirements, and individual guest requests.</li><li>Maintain the highest standards of guest privacy, discretion, grooming, and professional conduct.</li><li>Follow all SLS service standards, operational procedures, and health and safety requirements.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma or qualification in Hospitality Management or a related field is preferred.</li><li>Minimum 2 3 years of experience in luxury hospitality, preferably within Villa Operations, Butler Service, Guest Relations, Front Office, Concierge, or a similar guest-facing role.</li><li>Previous experience in a luxury resort, villa, private residence, or high-end hospitality environment is preferred.</li><li>Strong guest relations skills with the ability to anticipate needs and create personalized experiences.</li><li>Good understanding of luxury service standards, guest etiquette, privacy, and discretion.</li><li>Good knowledge of Front Office, F&B, Housekeeping, Concierge, and general resort operations.</li><li>Comfortable using Property Management Systems (PMS) and standard hotel systems.</li><li>Strong organizational and problem-solving skills with excellent attention to detail.</li><li>Excellent communication and interpersonal skills with a warm and professional presence.</li><li>Strong English communication skills, both written and verbal.</li><li>Flexible, proactive, and able to remain composed in a fast-paced luxury hospitality environment.</li></ul>
AccorHotel
Saudi - Riyadh
<p>Lead, organize, and manage the stewarding department and team of stewards with professionalism and enthusiasm</p><p>Develop and implement work schedules, manage time allocation, coordinate vacation planning, and oversee overtime administration</p><p>Conduct comprehensive training programs focused on hygiene protocols, safety procedures, and specialized equipment operation</p><p>Monitor and enforce strict adherence to sanitation standards, health and safety regulations, and HACCP requirements across all operations</p><p>Oversee thorough cleaning and maintenance of kitchen facilities, back-of-house areas, and ensure proper waste segregation and disposal</p><p>Coordinate procurement, inventory management, and stock levels for all food service equipment including glassware, dishware, utensils, and kitchen tools</p><p>Analyze and control operational costs, prepare departmental budgets, and generate detailed reports on stewarding activities and performance metrics</p><p>Organize and supervise equipment inventories, maintaining accurate records and identifying areas for improvement</p><p>Collaborate effectively with the Executive Chef, Food & Beverage Manager, technical departments, and other hotel divisions to ensure seamless operations</p><p>Oversee external vendors and service providers responsible for facility maintenance, waste management, pest control, and cleaning supply delivery</p><p>Ensure smooth and efficient back-of-house operations during banquets, special events, and VIP service occasions</p><p>Prepare monthly performance reports and provide transparent communication regarding departmental operations and team achievements</p><p>Demonstrate problem-solving abilities and make decisive, well-informed decisions to address operational challenges</p><p>Foster an inclusive, supportive team culture that motivates staff and promotes professional development</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 2-3 years of supervisory or management experience in stewarding, food service, or hospitality operations</li><li>Comprehensive knowledge of HACCP principles, health and safety regulations, and sanitation standards applicable to food service operations</li><li>Strong organizational skills, attention to detail, and ability to work independently while making sound decisions</li><li>Excellent interpersonal and communication abilities with capacity to collaborate across multiple departments</li><li>Demonstrated ability to prioritize effectively and perform well under pressure while maintaining quality standards</li><li>Experience with vendor management, procurement, and budget preparation</li><li>Proven track record in inventory control, cost analysis, and financial reporting</li><li>Ability to adapt to changing priorities and demonstrate resilience in fast-paced hospitality settings</li><li>Experience coordinating operations for special events, banquets, and high-profile guest services</li><li>HACCP certification (required)</li><li>Health and Safety certification (required)</li><li>Food safety training certification (required)</li><li>Problem-solving mindset with a commitment to continuous improvement and innovation</li><li>Willingness to work flexible hours, including evenings and weekends as operational needs require</li></ul>