Ticket Agent Jobs in Saudi
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<ul><li> Build and maintain strong professional relationships with travel agents and corporate partners.</li><li>Room Reservations: Process, verify, and confirm room bookings and allocations requested by agents.</li><li>Invoicing & Billing: Generate, review, and send accurate financial invoices to agents based on confirmed stays.</li><li>Sales Support: Promote company services, handle inquiries, and help achieve company occupancy targets.</li></ul>
<p>Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business Conduct training to existing and new agents in the team to maintain and improve reservation selling skills Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings Track calls using standard call conversion sheets and report results daily, weekly and monthly Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s) Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Creativity, Stress Management, Self-Development, Listening and Oral Skills</li><li>Ability to handle multiple tasks</li><li>Ability to delegate and organize work flow</li><li>Ability to meet deadlines consistently</li><li>Leadership skills</li><li>Managing, training and instructing skills</li><li>Degree/Diploma in Training and Development or Hotel Management</li><li>Working knowledge of Opera, Microsoft Office.</li><li>Minimum 3 years experience in Hotel or Resort. Luxury hotel or resort background preferred</li><li>Understands the local culture and have worked in the region.</li></ul>
<h3 >About FAENA and The Red Sea Expansion</h3>
<p >FAENA is a global movement recognized for its integration of art, culture, and community. Rooted in soulful traditions and elevated by imaginative design, FAENA's culture emphasizes authentic hospitality and transformative experiences. The company is currently expanding into the Kingdom of Saudi Arabia with <strong >FAENA The Red Sea</strong>, marking a significant new chapter. This expansion aims to shape a world of beauty and connection, inviting individuals driven by creativity and excellence to contribute to its realization.</p> <h3 >The Role of Reservations Agent</h3>
<p >The Reservations Agent is a full-time position based in Saudi Arabia, responsible for managing all room reservation inquiries and bookings for FAENA. This role requires 0-1 years of experience and is crucial for ensuring efficient, accurate, and professional customer service. The agent will facilitate seamless booking experiences across various channels and support revenue optimization while upholding the resort’s luxury hospitality standards.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Handle all reservation inquiries via phone, email, and online channels in a timely and professional manner.</li>
<li >Process room bookings, modifications, cancellations, and special requests accurately within the system.</li>
<li >Ensure all reservations are entered correctly with complete guest information and rate details.</li>
<li >Provide detailed information about room types, rates, packages, and resort services to potential guests.</li>
<li >Maximize revenue opportunities through upselling room categories and promoting special offers.</li>
<li >Maintain accurate availability and booking records in the Property Management System (PMS).</li>
<li >Liaise with Front Office and Housekeeping to ensure smooth guest arrivals and room readiness.</li>
<li >Handle guest requests and ensure special arrangements are communicated and fulfilled.</li>
<li >Monitor reservation channels to ensure consistency and accuracy of information across platforms.</li>
<li >Respond to guest inquiries and resolve booking-related issues efficiently and professionally.</li>
<li >Maintain strong knowledge of resort offerings, promotions, and local information.</li>
<li >Ensure compliance with brand standards, policies, and data privacy regulations.</li>
<li >Support overbooking control and manage inventory allocation as directed by management.</li>
</ul> <h3 >Required Experience and Attributes</h3>
<ul >
<li >0-1 years of experience in a reservations or customer service role, preferably within the hospitality sector.</li>
<li >Demonstrated ability to provide exceptional customer service with a high degree of professionalism.</li>
<li >Strong attention to detail and accuracy in data entry and record keeping.</li>
<li >Effective communication skills for interacting with guests and internal departments.</li>
<li >Ability to manage multiple inquiries and tasks efficiently in a fast-paced environment.</li>
</ul> <h3 >Work Environment and Standards</h3>
<p >The Reservations Agent operates within FAENA's luxury hospitality environment, contributing directly to guest satisfaction and revenue goals. The role demands adherence to FAENA's brand standards, operational policies, and data privacy regulations. Collaboration with Front Office and Housekeeping teams is essential to ensure a seamless guest journey from booking to arrival.</p> <h3 >Join FAENA</h3>
<p >If you possess the required experience and dedication to service excellence, we invite you to apply for this role and contribute to the FAENA experience in Saudi Arabia.</p>
<h3 >About Jumeirah and The Red Sea</h3>
<p >Jumeirah is seeking a <strong >Reservations Assistant Manager</strong> to join the team at <strong >Jumeirah The Red Sea</strong> in Saudi Arabia. This is a full-time position for a Saudi National talent, requiring 2-5 years of relevant experience.</p>
<h3 >Role Overview</h3>
<p >The Reservations Assistant Manager is responsible for ensuring the reservations department operates efficiently and effectively, aligning with established KPI objectives. This role involves collaboration with various hotel departments to optimize revenue and guest experience.</p>
<h3 >Key Responsibilities</h3>
<ul >
<li >Ensure the delivery of internal and external service, quality, and commercial performance in line with Reservations KPI objectives.</li>
<li >Collaborate with Sales, Revenue, and Hotel Operations teams to maximize revenue opportunities and minimize operational inefficiencies.</li>
<li >Supervise and ensure the completion of daily, weekly, and monthly tasks related to reservations, audits, revenue, compliance, finance, visas, and group bookings.</li>
<li >Identify and escalate risks related to revenue, finance, and guest experience to senior management for proactive resolution.</li>
<li >Monitor and resolve guest complaints promptly by coordinating with relevant departments to ensure a satisfactory resolution.</li>
<li >Keep the department updated with property information, service offerings, new rates, and selling strategies to enhance operational efficiency.</li>
</ul>
<h3 >Required Experience</h3>
<ul >
<li >Candidates should possess 2-5 years of experience in a similar reservations role, preferably within the hospitality sector.</li>
</ul>
<h3 >Work Type</h3>
<ul >
<li >This is a full-time position.</li>
</ul>
<h3 >Application Process</h3>
<p >Interested Saudi National candidates are encouraged to apply for this role at Jumeirah The Red Sea.</p>
<p><b>POSITION SUMMARY </b></p><p><br></p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>
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<p> <strong>POSITION SUMMARY</strong> </p>
<p> </p>
<p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p>
<p> </p>
<p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p>
<p> </p>
<p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p>
<p> </p>
<p> </p>
</div>
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</div>
<p><br></p>
<h3 >About the Role</h3>
<p >Le Méridien Hotels & Resorts is seeking a <strong >Clerk Reservations</strong> to join their team in Makkah, Saudi Arabia. This is a full-time position suitable for candidates with 0-1 years of experience. The role involves managing guest reservation requests and ensuring a smooth booking process.</p>
<h3 >Key Responsibilities</h3>
<ul >
<li >Process all reservation requests, changes, and cancellations received via phone, fax, or mail.</li>
<li >Identify guest reservation needs and determine the appropriate room type.</li>
<li >Verify the availability of room types and rates.</li>
<li >Explain guarantee, special rate, and cancellation policies to callers.</li>
<li >Accommodate and document special requests from guests.</li>
<li >Answer questions regarding property facilities, services, and room accommodations.</li>
<li >Utilize sales techniques to maximize revenue.</li>
<li >Input and access data within the reservation system.</li>
<li >Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate.</li>
<li >Follow proper escalation procedures when addressing guest concerns.</li>
</ul>
<h3 >Operational Standards and Guest Relations</h3>
<ul >
<li >Adhere to all company policies and procedures.</li>
<li >Ensure uniform and personal appearance are clean and professional.</li>
<li >Maintain confidentiality of proprietary information and protect company assets.</li>
<li >Protect the privacy and security of guests and coworkers.</li>
<li >Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.</li>
<li >Assist individuals with disabilities and thank guests with genuine appreciation.</li>
<li >Communicate with others using clear and professional language, answering telephones with appropriate etiquette.</li>
</ul>
<h3 >Team Collaboration and Compliance</h3>
<ul >
<li >Develop and maintain positive working relationships with colleagues.</li>
<li >Support the team in achieving common goals.</li>
<li >Listen and respond appropriately to the concerns of other employees.</li>
<li >Comply with quality assurance expectations and standards.</li>
</ul>
<h3 >Physical Requirements and Additional Duties</h3>
<ul >
<li >Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.</li>
<li >Perform other reasonable job duties as requested by Supervisors.</li>
</ul>
<h3 >Experience and Work Type</h3>
<p >This role requires 0-1 years of relevant experience. It is a full-time position based in Makkah, offering an opportunity to contribute to the guest services team at Le Méridien Hotels & Resorts.</p>
<h3 >About Le Meridien</h3>
<p >Le Meridien, part of Marriott International, is inspired by the era of glamorous travel, celebrating each culture through a distinctly European spirit. The brand focuses on providing authentic, chic, and memorable service and experiences for curious and creative cosmopolitan culture seekers. Le Meridien values connection and encourages guests to savour their destination.</p>
<h3 >Role Summary</h3>
<p >Le Meridien is seeking a <strong >Clerk-Reservations</strong> to manage all reservation-related tasks. This full-time role involves processing requests, changes, and cancellations, ensuring guest needs are met, and maintaining accurate reservation records within the system. The ideal candidate will uphold company standards for guest service and confidentiality.</p>
<h3 >Key Responsibilities</h3>
<ul >
<li >Process all reservation requests, changes, and cancellations received via phone, fax, or mail.</li>
<li >Identify guest reservation needs and determine appropriate room types.</li>
<li >Verify room type and rate availability.</li>
<li >Explain guarantee, special rate, and cancellation policies to callers.</li>
<li >Accommodate and document special requests.</li>
<li >Answer questions regarding property facilities/services and room accommodations.</li>
<li >Apply sales techniques to maximize revenue.</li>
<li >Input and access data in the reservation system.</li>
<li >Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, wholesale reservations) by inputting correct codes and rates.</li>
<li >Follow proper escalation procedures for guest concerns.</li>
<li >Adhere to all company policies and procedures, ensuring a professional appearance and maintaining confidentiality of proprietary information.</li>
<li >Welcome and acknowledge guests according to company standards, anticipating and addressing service needs.</li>
<li >Communicate professionally and maintain positive working relationships with colleagues.</li>
<li >Comply with quality assurance expectations and standards.</li>
<li >Perform other reasonable job duties as requested by supervisors.</li>
</ul>
<h3 >Qualifications and Requirements</h3>
<ul >
<li ><strong >Education:</strong> High school diploma or *** equivalent.</li>
<li ><strong >Experience:</strong> 0-1 years of related work experience. No supervisory experience required.</li>
<li ><strong >License or Certification:</strong> None required.</li>
</ul>
<h3 >Work Environment and Culture</h3>
<p >This role is a full-time position within Le Meridien, a brand under Marriott International. Marriott International is committed to being an equal opportunity employer, valuing and celebrating the diverse backgrounds, talents, and experiences of its associates. The company fosters an inclusive environment and is dedicated to non-discrimination on any protected basis.</p>
<h3 >Application Information</h3>
<p >If you are a curious and creative individual who appreciates connecting with like-minded guests and desires to create memorable experiences, you are invited to explore career opportunities with Le Meridien. Join a global team where you can develop and contribute your best work.</p>
<h3 >About the Role</h3>
<p >Marriott International is seeking a <strong >Clerk-Reservations</strong> to join their team in Makkah. This full-time position is responsible for managing all reservation-related tasks, ensuring guest needs are met efficiently and professionally. The role involves direct interaction with guests and adherence to established company standards and procedures.</p>
<h3 >Key Responsibilities</h3>
<ul >
<li >Process all reservation requests, changes, and cancellations received via phone, fax, or mail.</li>
<li >Identify guest reservation needs and determine the appropriate room type.</li>
<li >Verify room type and rate availability.</li>
<li >Explain guarantee, special rate, and cancellation policies to callers.</li>
<li >Accommodate and document special requests from guests.</li>
<li >Answer questions regarding property facilities, services, and room accommodations.</li>
<li >Apply sales techniques to maximize revenue.</li>
<li >Input and access data within the reservation system.</li>
<li >Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, wholesale reservations) by inputting correct codes and rates.</li>
<li >Follow proper escalation procedures for guest concerns.</li>
<li >Maintain confidentiality of proprietary information and protect company assets, as well as the privacy and security of guests and coworkers.</li>
<li >Welcome and acknowledge guests according to company standards, anticipate service needs, assist individuals with disabilities, and thank guests with genuine appreciation.</li>
<li >Communicate using clear and professional language and answer telephones with appropriate etiquette.</li>
<li >Develop and maintain positive working relationships with colleagues, support team goals, and respond appropriately to employee concerns.</li>
<li >Comply with quality assurance expectations and standards.</li>
<li >Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.</li>
<li >Execute other reasonable job duties as requested by supervisors.</li>
</ul>
<h3 >Qualifications and Requirements</h3>
<ul >
<li ><strong >Education:</strong> High school diploma or *** equivalent.</li>
<li ><strong >Experience:</strong> 0-1 years of related work experience. No supervisory experience is required.</li>
</ul>
<h3 >Work Environment and Standards</h3>
<p >The successful candidate will be expected to adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance. Maintaining confidentiality and protecting company assets are paramount. The role requires a commitment to protecting the privacy and security of guests and coworkers, while upholding quality assurance expectations.</p>
<div>
<p> <strong>POSITION SUMMARY</strong> </p>
<p> </p>
<p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.</p>
<p> </p>
<p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p>
<p> </p>
<p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p>
<p> </p>
<p> </p>
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</div>
<p><br></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>The FAENA Movement</strong> is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.<br>As we continue our expansion into the Kingdom of Saudi Arabia, <strong>FAENA The Red Sea</strong> will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.</p><br><br>Job Description<br><br><p><strong>JOB OVERVIEW </strong></p><br><p>The Reservations Agent is responsible for handling all room reservation inquiries and bookings for FAENA with efficiency, accuracy, and exceptional customer service. The role ensures seamless booking experiences across all channels, supports revenue optimization through accurate system handling, and delivers a high level of professionalism aligned with the resort’s luxury hospitality standards. </p><br><p><strong>DUTIES AND RESPONSIBILITIES </strong></p><br><ul><li><p>Handle all reservation inquiries via phone, email, and online channels in a timely and professional manner. </p><br></li></ul><ul><li><p>Process room bookings, modifications, cancellations, and special requests accurately within the system. </p><br></li></ul><ul><li><p>Ensure all reservations are entered correctly with complete guest information and rate details. </p><br></li></ul><ul><li><p>Provide detailed information about room types, rates, packages, and resort services to potential guests. </p><br></li></ul><ul><li><p>Maximize revenue opportunities through upselling room categories and promoting special offers. </p><br></li></ul><ul><li><p>Maintain accurate availability and booking records in the Property Management System (PMS). </p><br></li></ul><ul><li><p>Liaise with Front Office and Housekeeping to ensure smooth guest arrivals and room readiness. </p><br></li></ul><ul><li><p>Handle guest requests and ensure special arrangements are communicated and fulfilled. </p><br></li></ul><ul><li><p>Monitor reservation channels to ensure consistency and accuracy of information across platforms. </p><br></li></ul><ul><li><p>Respond to guest inquiries and resolve booking-related issues efficiently and professionally. </p><br></li></ul><ul><li><p>Maintain strong knowledge of resort offerings, promotions, and local information. </p><br></li></ul><ul><li><p>Ensure compliance with brand standards, policies, and data privacy regulations. </p><br></li></ul><ul><li><p>Support overbooking control and manage inventory allocation as directed by management. </p><br></li></ul><br>Qualifications<br><br><p><strong>QUALIFICATIONS DESIRED </strong></p><br><ul><li><p>High school diploma required; diploma or degree in Hospitality Management or related field preferred. </p><br></li></ul><ul><li><p>1–3 years of experience in reservations, front office, or customer service within hospitality. </p><br></li></ul><ul><li><p>Familiarity with Property Management Systems (PMS) and reservation platforms. </p><br></li></ul><ul><li><p>Basic understanding of hotel operations, room inventory, and rate structures. </p><br></li></ul><ul><li><p>Fluency in English required; additional languages are an advantage. </p><br></li></ul><br>Additional Information<br><br><p><strong>SKILLS </strong></p><br><ul><li><p>Strong communication and customer service skills. </p><br></li></ul><ul><li><p>Excellent attention to detail and accuracy in data entry. </p><br></li></ul><ul><li><p>Ability to handle multiple requests in a fast-paced environment. </p><br></li></ul><ul><li><p>Strong organizational and time-management abilities. </p><br></li></ul><ul><li><p>Sales-oriented mindset with ability to upsell and maximize revenue opportunities. </p><br></li></ul><ul><li><p>Problem-solving skills with a calm and professional approach. </p><br></li></ul><ul><li><p>Teamwork and coordination skills across Front Office, Revenue, and Sales teams. </p><br></li></ul><ul><li><p>Proficiency in basic computer systems and reservation software. </p><br></li></ul><ul><li><p>Strong interpersonal skills with a guest-focused attitude. </p><br></li></ul><ul><li><p>Ability to follow procedures and maintain consistency in service standards. </p><br></li></ul><ul><li><p>High level of professionalism aligned with luxury hospitality service expectations. </p><br></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Nationality</b>
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Saudi Arabia </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p><em><strong>Job Description</strong></em></p><br><p><strong>The successful candidate will ensure the efficient operation of the reservations function while delivering exceptional customer service and supporting the overall commercial objectives of the hotel.</strong></p><br><ul><li>Manage the day-to-day operations of the Reservations Department.</li><li>Lead, supervise, train, and develop Reservations Team Members.</li><li>Monitor room inventory, occupancy levels, and booking trends to maximise revenue opportunities.</li><li>Develop and implement strategies to increase occupancy and room revenue.</li><li>Prepare occupancy forecasts, revenue reports, and performance analysis for management.</li><li>Manage room allocations, rate structures, allotments, and availability across all distribution channels.</li><li>Coordinate group reservations and special accommodation requests.</li><li>Identify and manage overbooking risks and implement appropriate solutions.</li><li>Work closely with Front Office, Sales, Revenue, Food & Beverage, and other operational departments.</li><li>Ensure all reservations enquiries are handled professionally and within established service standards.</li><li>Maintain accurate records and reporting relating to reservations performance, travel agencies, and corporate accounts.</li><li>Conduct regular reviews of booking patterns and market conditions to identify revenue opportunities.</li><li>Participate in budgeting processes and departmental planning activities.</li><li>Ensure compliance with company policies, health and safety requirements, and service standards.</li></ul><br>Qualifications<br><br><p><em><strong>Qualifications</strong></em></p><br><p><strong>What we’re looking for…</strong> </p><br><ul><li><p>Bachelor’s degree in hospitality management, Business Administration, or a related field.</p><br></li><li><p>Minimum 3-5 years of experience in reservations within the hospitality industry.</p><br></li><li><p>Proficient in revenue management systems and property management systems (PMS).</p><br></li><li><p>Strong analytical skills with the ability to interpret complex data and make strategic decisions.</p><br></li><li><p>Advanced proficiency in Microsoft Office Suite, especially Excel and PowerPoint.</p><br></li><li><p>Expertise in pricing strategies, yield management, and forecasting techniques.</p><br></li><li><p>Experience working with online travel agencies (OTAs) and global distribution systems (GDS).</p><br></li><li><p>Excellent communication and interpersonal skills, able to collaborate effectively across departments.</p><br></li><li><p>Proven leadership and team management capabilities.</p><br></li><li><p>Deep understanding of hospitality industry trends and local market dynamics.</p><br></li><li><p>Previous experience working in the Makkah market is considered an advantage</p><br></li><li><p>Ability to thrive in a fast-paced environment and adapt to evolving market conditions.</p><br></li><li><p>Fluency in English is required; proficiency in Arabic or additional languages is a plus.</p><br></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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5+ years </div>
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<b>Nationality</b>
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Saudi Arabia </div>
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<b>Degree</b>
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<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
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Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.<br><br><br><br>People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.<br><br><br><br>Job Description<br><br>We are currently seeking a Reservations Agent to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.<br><br>We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.<br><br>As a Reservations Agent, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.<br><br>Our reservations team are natural organizers. Sales driven with meticulous attention to detail and totally tuned in to guests needs to deliver an experience that is beyond expectation - creating memorable moments for our guests. Our Reservations Agent loves the hustle and bustle of life and are passionate enough to fill our house! You will convert booking enquiries into sales, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level. You will maximize sales and profitability by monitoring consumer demands and upselling in order to achieve targets. As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the reservations department. As Reservations Agent, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!<br><br>Qualifications<br><br>Position open to Saudi Nationals only Flexibility and a positive, Yes I Can! Attitude An eye for detail Is a creative problem-solver Passionate about creating extraordinary service. Ability to work as part of a team to ensure guest satisfaction. Strong verbal communication skills Likes having fun at work. Experience in a similar position is beneficial but not essential. <br><br>Additional Information<br><br>Why Join Radisson Hotel Group?<br><br>Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. <br><br>Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. <br><br>Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.<br><br>Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. <br><br>Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! <br><br>Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide<br><br>Guaranteed minimum of 30% off for your Friends & Family<br><br>Exclusive Discounts on Breakfast, Food & Beverage, Spa and more<br><br>Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. <br><br>Apply now and let’s make every moment matter. <br><br>We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Description - External</span><br><p><span>Contributes to the smooth and efficient running of the Reservations within the Rooms Division</span></p><br><br><br><br><span>Qualifications - External</span><br><br><br><br><b>Qualifications:</b><br><p><span>Diploma/qualification in Hospitality or Tourism Management</span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
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<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
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<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
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<div class="col is-9 p5" data-automation-id="data_Nationality">
Saudi Arabia </div>
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<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
Job Title:Customer Service & Reservations Specialist<br>Company:Ground Transportation Company<br>Location:Jeddah - Saudi Arabia<br>Employment: Full-time, shift-based<br>Job Description:We are looking for a highly motivated and experienced Customer Service & Reservations Specialist, including direct experience in passenger transportation, limousine, chauffeur services or vehicle rental across Saudi Arabia.<br>Applicants with only freight, cargo, general logistics or travel experience should not apply.<br>Key Responsibilities:Handling customer inquiries and bookings through calls, Whats App and e-mail. Recording and following all requests through CRM. Coordinating bookings with Pricing and Operations. Handling delays and complaints professionally. Excellent Arabic and good working English. Availability for shifts, weekends and public holidays.<br>Requirements:Proven experience in Customer Service & Reservations in Saudi Arabia. Understanding of the Saudi corporate market. Experience in Transportation, Mobility, Limousine, Fleet Rental or related services is a strong advantage. Arabic & English communication skills.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26125867<br><br><strong>Job Category</strong> Reservations<br><br><strong>Location</strong> Central Area District, North of Al Masjid Al Nabawi, Al - Munawarah Al-Ma, Saudi ArabiaVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Non-Management<br><br><strong>Position Summary<br><br></strong>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br><br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br><strong>Preferred Qualifications<br><br></strong>Education: High school diploma or G.E.D. equivalent.<br><br>Related Work Experience: No related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br></em>عندما تنضم إلى عائلة شيراتون، تصبح عضوًا في مجتمعها العالمي. لقد كنا مكانًا للتجمع والتواصل منذ عام 1937. في شيراتون، يخلق الموظفون شعورًا بالانتماء في أكثر من 400 مجتمع حول العالم. نحن ندعو ونرحب ونربط الضيوف من خلال تجارب جذابة وخدمة مدروسة. إذا كنت تحب العمل في فريق ومتحمسًا لتقديم تجربة ضيف ذات مغزى، فنحن نشجعك على استكشاف فرصتك المهنية التالية مع شيراتون.انضم إلينا في مهمتنا لنكون «مكان التجمع العالمي». عند الانضمام إلى فنادق ومنتجعات شيراتون، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. <strong>كن</strong> في المكان الذي يمكنك فيه القيام بأفضل أعمالك، <strong>وابدأ</strong> هدفك ، <strong>وانتمي</strong> إلى فريق عالمي مذهل ،<strong> لتصبح</strong> أفضل نسخة منك.
Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members Secure individual bookings: Convert guest inquiries into confirmed reservations Maintain attention to detail: Record and process all reservations with accuracy Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
<h2 class="h5">Job description</h2>
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<p>A Customer Service and Reservations Officer position at Al Andalus Company in Jeddah presents an excellent opportunity to become part of a dynamic and innovative team in the market research field. Clients will be supported in organizing their reservations and provided with an exceptional experience, contributing to the enhancement of the company's reputation and increasing customer loyalty. This role offers a work environment that encourages continuous learning and skill development, allowing for professional growth and career advancement.</p><p>You will be part of a collaborative team that fosters new ideas and initiatives. Together, we will work on improving operations and providing innovative solutions to meet our clients' needs. With a positive team culture, you will receive ongoing support from your colleagues and managers, facilitating the achievement of your professional and personal goals.</p><p>Al Andalus Company offers opportunities for training and skill development, ensuring that you are always up-to-date with the latest trends and best practices in customer service. We believe that success comes from investing in our employees, and we are committed to providing the necessary resources to achieve this. Be part of the success journey!</p><p><b>Responsibilities:</b></p><ol><li>Manage customer inquiries via phone and email professionally, ensuring customer satisfaction and prompt response to their needs.</li><li>Organize and manage reservations accurately, using advanced reservation systems to ensure no errors or conflicts in scheduling.</li><li>Provide accurate information about services and available products, assisting customers in making informed decisions and enhancing their experience.</li><li>Collaborate with internal teams to improve operations and provide effective solutions to challenges faced by customers.</li><li>Track customer complaints and resolve them effectively, ensuring the preservation of the company's reputation and enhancing customer loyalty.</li><li>Provide regular reports on customer service performance and customer satisfaction, helping to identify areas needing improvement.</li><li>Train and guide new customer service employees, ensuring a high level of service is maintained for all customers.</li><li>Monitor market trends and changes in customer needs, assisting in improving service strategies.</li><li>Participate in developing new strategies to enhance customer experience and increase retention rates, contributing to the company's growth.</li></ol> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Effective communication skills with the ability to interact with customers fluently.</li><li>Experience in using reservation management systems and customer service tools.</li><li>Ability to solve problems quickly and efficiently to ensure customer satisfaction.</li><li>Strong organizational skills for effective time and resource management.</li><li>Proficiency in basic computer applications such as Microsoft Office.</li><li>Ability to work under pressure and adapt to changing circumstances.</li><li>Analytical skills to understand customer needs and provide appropriate solutions.</li></ul></div>
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area.<br>CORE WORK ACTIVITIES<br>Understanding Markets & Maximizing Revenue<br>• Identifies new reservations sales business to achieve personal and property revenue goals.<br>• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.<br>• Closes the best opportunities for the property based on market conditions and property needs.<br>• Monitors same day selling procedures to maximize room revenue and control property occupancy.<br>• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br>Conducting Daily Reservations Sales Activities<br>• Responds to incoming reservations sales opportunities for the property that are outside parameters of the .<br>• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.<br>• Uses sales resources and administrative/support staff effectively.<br>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>• Assists with monitoring accuracy of reservation sales orders within tracking systems.<br>• Tracks no-show reservations and processes charges.<br>• Manages wait list and prioritizes order of wait list contacts to be made.<br>• Prepares work and maintenance orders.<br>Providing Exceptional Customer Service<br>• Supports the company’s service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience.<br>• Services our customers in order to grow share of the account.<br>• Executes and supports the company’s customer service standards and property’s brand standards.<br>• Provides excellent customer service consistent with the daily service basics of the brand.<br>• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.<br>• Sets a positive example for guest relations.<br>• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.<br>• Handles guest complaints and disputes following the instant pacification procedures.<br>Additional Responsibilities<br>• Utilizes intranet for resources and information.<br>• Creates contracts as required.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
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