Call Center Jobs in Saudi

<p>Job Advertisement</p><p>Physical Therapist and Cupping Practitioner Wanted</p><p>A cupping center announces a job vacancy for the position of:</p><p>Physical Therapist – Cupping Practitioner</p><p>Requirements:</p><p>Nationality: Saudi</p><p>Men or women</p><p>Licensed by the Saudi Commission for Health Specialties</p><p>Experience or practice in the field of cupping</p><p>Must hold a cupping license or an accredited course in cupping from the National Center for Complementary and Alternative Medicine</p><p>Commitment, seriousness, and good communication with patients</p><p>Salary: After the interview, depending on experience and qualifications</p><p>Workplace: Al-Nadwa district, Riyadh</p>

<p><strong>Fresh graduate Saudi psychiatrist required to work at Mindful Path Center (Jeddah)</strong></p><p><strong>Job description:</strong> Mindful Path for Psychological Treatment and Speech Center in Jeddah announces its need to attract <strong>a psychiatrist</strong> to join the medical staff of the center.</p><p><strong>Requirements:</strong></p><ol><li>Valid classification and license from the Saudi Commission for Health Specialties.</li><li>Transferable residence permit (for non-Saudis) or Saudi nationality.</li><li>High skills in diagnosis and communication with clients.</li></ol><p>&nbsp;</p><p>&nbsp;</p>

<p>The Senior Manager - Development will help lead the end-to-end development leadership of a major Urban Core mixed-use precinct comprising public realm, public spaces, retail, food &amp; beverage, commercial office, lifestyle, civic, mobility, and destination assets.</p> <p>The role will help lead development strategy, business planning, design governance, commercial structuring, stakeholder management, investment readiness, and delivery integration to ensure the precinct achieves its commercial, operational, placemaking, and long-term value creation objectives.</p> <p>The role requires an experienced development professional capable of balancing commercial outcomes with exceptional urban experiences, creating vibrant, activated destinations that support economic growth, community engagement, and long-term asset performance.</p> <p> <strong>Key Responsibilities</strong> </p> <ul> <li>Help lead the overall development strategy and business plan for a large-scale mixed-use precinct. </li> <li>Accountability for development outcomes across the precinct portfolio. </li> <li>Establish clear development objectives aligned with Urban Core and wider organisational goals. </li> <li>Direct development activities from feasibility through design, procurement, delivery, activation, and operational readiness. </li> <li>Drive development decisions that optimise long-term asset value, commercial performance, and placemaking outcomes.</li> </ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>Education</strong> </p> <ul> <li>Bachelor's Degree in Real Estate Development, Architecture, Urban Planning, Engineering, Construction Management, Finance, or related discipline.</li> <li>Master's Degree preferred.</li> <li>MBA, MSc Real Estate Development, Urban Development, or equivalent highly desirable.</li> </ul> <p> <strong>Experience</strong> </p> <ul> <li>10+ years of development experience.</li> <li>Minimum 3 years leading major integrated mixed-use developments</li> <li>Proven client-side experience managing large-scale multi-asset developments.</li> <li>Strong background in development strategy, feasibility, investment planning, and precinct delivery.</li> <li>Experience leading multidisciplinary consultant and project teams.</li> <li>Significant exposure to large-scale developments in the GCC preferred.</li> <li>Experience with giga-projects, sovereign development entities, or master developers highly desirable.</li> </ul>

<p>We are seeking a visionary and enthusiastic Director of SPA to join our luxury wellness facility in Riyadh, Saudi Arabia. As the leader of our spa operations, you will be responsible for creating and implementing innovative wellness strategies, ensuring exceptional guest experiences, and driving business growth. Develop and execute a comprehensive spa and wellness strategy aligned with our brand's luxury positioning Oversee daily spa operations, ensuring the highest standards of service, hygiene, and safety Create unique, personalized wellness experiences that reflect local culture and global trends Lead, mentor, and inspire a team of spa professionals to deliver exceptional customer service Manage the spa's financial performance, including budgeting, forecasting, and P&amp;L responsibility Drive marketing initiatives and partnerships to increase spa visibility and revenue Implement sustainable practices and ensure compliance with industry regulations Collaborate with cross-functional teams to integrate spa services into the overall guest experience Stay abreast of industry trends and introduce innovative treatments and programs Ensure cultural sensitivity and adaptability in all aspects of spa operations</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience in spa management or luxury hospitality, with a track record of successful leadership</li><li>Bachelor's degree in Hospitality Management, Business Administration, or related field preferred</li><li>Spa management certifications are a plus</li><li>Strong financial acumen with experience in P&amp;L management and revenue growth strategies</li><li>Excellent team leadership and mentoring skills</li><li>Proficiency in business planning, budgeting, and operational efficiency</li><li>In-depth knowledge of spa treatments, therapies, and wellness program development</li><li>Experience in marketing, branding, and customer service excellence in a luxury environment</li><li>Demonstrated ability to create and implement innovative wellness strategies</li><li>Strong understanding of sustainability practices in the spa industry</li><li>Cultural sensitivity and awareness, with the ability to work in a multicultural environment</li><li>Proficiency in English required; Arabic language skills highly desirable</li><li>Adaptability and resilience in a dynamic, fast-paced setting</li><li>Exceptional communication and interpersonal skills</li><li>Commitment to ongoing professional development and industry trend awareness</li></ul>

<h3 >About the Role</h3> <p >Afaq - Warehouse Branch - J02 is seeking an <strong >Ops. Integration Manager, Hub Delivery</strong> to join its last-mile delivery team in Riyadh. This full-time role focuses on enhancing delivery services and operational efficiency within a customer-centric environment. The Manager will be instrumental in driving the integration and standardization of Hub Delivery processes across the Kingdom of Saudi Arabia (KSA) AMZL Network.</p> <h3 >Role Purpose and Impact</h3> <p >The Ops. Integration Manager will partner with various internal teams, including Country ACES, SnOP, Central Operations, AMZL Operations, and Product teams, to ensure consistent and high-quality delivery experiences. This position is critical for improving customer satisfaction, achieving operational excellence, and optimizing cost efficiency within the rapidly evolving delivery landscape.</p> <h3 >Key Responsibilities</h3> <ul > <li >Design, model, and implement new operational processes for Hub Delivery across the KSA AMZL Network, ensuring scalability and alignment with network capacity planning.</li> <li >Drive improvement initiatives for existing processes to meet cost, quality, and customer experience goals, utilizing data-driven insights for prioritization.</li> <li >Gather and analyze operational data to establish network-wide standards in collaboration with cross-functional teams, promoting consistency and best practice adoption.</li> <li >Build strong partnerships with operations field leaders and stakeholders (Central Operations, SnOP, DSP teams, Country ACES) to identify improvement opportunities and remove operational barriers.</li> <li >Analyze and resolve operational blockers through root cause analysis, developing sustainable solutions to enhance network performance and partner experience.</li> <li >Innovate to continuously improve customer experience while reducing cost and complexity within the fulfillment network through process optimization and automation.</li> <li >Partner with Product teams to conduct User Acceptance Testing (UAT), review launch plans, pilot new features, and manage full-scale rollouts across the network with defined success metrics.</li> <li >Represent KSA Hub Delivery operations in regional and global forums, providing insights, performance updates, and strategic recommendations to senior leadership.</li> </ul> <h3 >Required Qualifications</h3> <ul > <li >Bachelor's degree in Operations, Supply Chain Management, Engineering, or a related technical field.</li> <li >5+ years of experience in defining and implementing process improvement initiatives using data and metrics.</li> <li >3+ years of program or project management experience.</li> <li >Demonstrated track record of driving measurable process improvements in last-mile delivery, logistics, or fulfillment operations.</li> </ul> <h3 >Skills and Experience</h3> <ul > <li >Proficiency in Excel, including VBA, pivot tables, array functions, and power pivots, along with experience in data visualization tools such as Tableau.</li> <li >Experience using data and metrics to measure impact and determine improvements.</li> <li >Experience working cross-functionally across technical and non-technical teams.</li> <li >Strong analytical skills, attention to detail, and effective communication abilities.</li> <li >Experience in driving end-to-end delivery and communicating results to senior leadership.</li> <li >Experience in stakeholder management, engaging with multiple stakeholders at various organizational levels.</li> <li >Experience in building processes, project management, and scheduling.</li> <li >Experience with data analytics platforms (Power BI, Python, SQL, Tableau) or advanced use of SQL for data mining and business intelligence.</li> </ul> <h3 >Disability Inclusion</h3> <p >Afaq - Warehouse Branch - J02 is committed to an inclusive culture. If you have a disability and require a workplace accommodation or adjustment during the application and hiring process, including support for interviews or onboarding, please refer to the company's disability inclusion resources for more information.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"><p>يعلن مركز ميزون كبر النسائي متخصص عن حاجته إلى أخصائية تجمع بين التدريب الميداني وضمان جودة الأداء.</p><p><br></p><p>المهام الرئيسية:</p><p><br></p><p>* متابعة وتقييم أداء الخبيرات، الاستقبال، الكول سنتر والإشراف.</p><p>* تقييم جودة المكالمات وطريقة التعامل مع العميلات.</p><p>* اكتشاف فجوات الأداء وتحليل أسبابها.</p><p>* إعداد وتنفيذ برامج تدريب عملية وفق الاحتياج.</p><p>* تقديم التدريب والتوجيه أثناء العمل.</p><p>* متابعة تطبيق الموظفات لما تم تدريبهن عليه.</p><p>* قياس أثر التدريب على جودة الخدمة ومؤشرات الأداء.</p><p>* توثيق الملاحظات ورفع تقارير دورية للإدارة.</p><p>* توحيد معايير الأداء وجودة الخدمة بين الفروع.</p><p><br></p><p>مقر العمل: الرياض، مع زيارات دورية للفروع.</p></div> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><div dir="rtl"><p>* خبرة سابقة في التدريب وضمان الجودة أو تطوير الأداء.</p><p>* يُفضّل وجود خبرة في المراكز النسائية أو التجميلية أو القطاع الصحي.</p><p>* القدرة على تقييم المكالمات والأداء الميداني بموضوعية.</p><p>* مهارات قوية في التدريب والتواصل والمتابعة.</p><p>* القدرة على إعداد التقارير وتحليل مؤشرات الأداء.</p><p>* شخصية قيادية وقادرة على تقديم الملاحظات بصورة مهنية.</p><p>* الاستعداد للتنقل وزيارة الفروع وفق خطة العمل.</p></div></div>

<p>Female call center agent with previous experience working in clinics, well-spoken, and persuasive. Work is on-site, with a salary of 2500 plus a commission on every invoice.</p>

<p>???? Job Announcement | Customer Service and Call Center Representative</p><p>✨ Career Opportunity for Saudi Women in Riyadh – Al Olaya District</p><p>[Company Name] announces a job vacancy for a Customer Service and Call Center Representative to work on-site in Al Olaya District, Riyadh, within a professional and distinguished team.</p><p>???? Job Details</p><p>* Job Title: Customer Service and Call Center Representative.</p><p>* Nationality: Saudi women only.</p><p>* Work Location: Riyadh – Al Olaya District.</p><p>* Work Type: On-site.</p><p>* Shift: Morning shift.</p><p>* Basic salary.</p><p>* Financial Benefits: Commissions and additional incentives for confirmed appointments, according to the company's approved entitlement scheme.</p><p></p><p><strong>Requirements</strong></p><ul><li><p></p></li></ul><p></p><p>???? Tasks and Responsibilities</p><p>* Communicating with customers via phone and providing necessary information about the company's services.</p><p>* Scheduling appointments with customers, following up on them, and ensuring their confirmation.</p><p>* Following up with customers, updating their data, and documenting appointments in the approved system.</p><p>* Responding to customer inquiries and handling their requests professionally.</p><p>* Adhering to communication quality standards and achieving required targets.</p><p>* Contributing to increasing the percentage of confirmed appointments and meeting target performance indicators.</p><p>✅ Qualifications and Requirements</p><p>* The applicant must be a Saudi national.</p><p>* Previous experience in customer service, call center, or phone appointment coordination.</p><p>* Excellent communication and persuasion skills, with tactfulness in conversation.</p><p>* Ability to follow up with customers and convert inquiries into confirmed appointments.</p><p>* Proficiency in computer usage and data entry.</p><p>* Commitment, discipline, and the ability to achieve targets.</p>

<p>Job vacancy announcement: Call Center Customer Service</p><p>A major company announces the availability of job vacancies for Saudi women in Riyadh:</p><p> Job Title: <strong>Customer Service Specialist</strong></p><p> Location: <strong>Riyadh</strong></p><p> Qualification: <strong>High school diploma or higher</strong></p><p> Experience: <strong>Experience in communication and customer service</strong></p><p>Required Skills:</p><p> Tact and good handling of customers</p><p> Communication and persuasion skills</p><p> Ability to handle customers professionally</p><p>Job Duties:</p><p> Assisting customers and answering their inquiries professionally via phone and digital channels.</p><p> Providing a clear and accurate explanation of the company's products and services.</p><p> Following up on customer requests and inquiries and working to provide a distinctive service experience.</p><p> To apply:</p><p>Please send your CV via email, specifying (City + Job Title) in the subject line of the email</p>

Al Fozan Center announces the availability of a salesperson position in the furniture department.<br>Conditions: 1- Must have at least three years of experience in selling and assembling furniture. 2- Ability to handle work pressure. 3- Must have experience in managing work teams. 4- Residency and work in Riyadh.

<p>Al-Ghadir neighborhood medical center is in need of receptionists, call center staff, and marketing personnel</p>

<p>A Medical Operations Director is required</p><p><br></p><p>For a company specializing in the operation and management of eye centers – Kingdom of Saudi Arabia - Riyadh</p><p><br></p><p>Elite Medical Company, specializing in the operation and management of eye centers, announces its desire to attract distinguished leadership talent to fill the position of Medical Operations Director, to lead operational and medical processes, improve performance efficiency, and achieve excellence in the quality of medical, operational, and financial services, while overseeing business development and the expansion of medical facility operations.</p><p><br></p><p>First: Required Qualifications and Experience</p><p><br></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;At least 10 years of practical experience in managing and operating medical centers or hospitals, with direct leadership experience in the same field.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proven experience working within health facilities accredited by the Saudi Central Board for Accreditation of Healthcare Institutions (CBAHI) or the Joint Commission International (JCI).</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A university degree in a medical or health specialty; a higher degree in hospital administration, health administration, or business administration (MBA/MHA) is preferred.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Deep knowledge of the Saudi Ministry of Health regulations, licensing requirements, operations, compliance, and health oversight.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Full familiarity with quality standards, patient safety, infection control, risk management, and health accreditation.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in managing and operating specialized clinics, day-surgery centers, operating rooms, and diagnostic services related to ophthalmology.</p><p><br></p><p>Second: Administrative and Financial Skills</p><p><br></p><p>* Ability to prepare and manage operating and capital budgets (OPEX &amp; CAPEX).</p><p>* Advanced understanding of financial statements, especially Profit and Loss (P&amp;L) statements, revenue analysis, costs, and profit margins.</p><p>* Preparation and monitoring of Key Performance Indicators (KPIs), deviation analysis, and development of corrective plans.</p><p>* Management of medical and administrative human resources, improving productivity and workforce distribution efficiency.</p><p>* Optimizing the use of assets and medical equipment and increasing clinic and operating room utilization rates.</p><p>* Management of costs, procurement, medical inventory, and supply chains.</p><p>* Ability to prepare operational plans and achieve financial and operational targets.</p><p><br></p><p>Third: Business Development and Strategy</p><p><br></p><p>* Developing and implementing business development strategies to increase revenue and market share.</p><p>* Identifying growth and expansion opportunities and opening/operating new eye centers.</p><p>* Developing medical services and sub-specialties in line with market needs.</p><p>* Building and managing strategic relationships with insurance companies, healthcare providers, and relevant entities.</p><p>* Conducting operational and financial feasibility studies for new projects and evaluating Return on Investment (ROI).</p><p>* Developing operating models, improving the patient experience, and increasing patient satisfaction and loyalty.</p><p><br></p><p>Fourth: Key Responsibilities</p><p>&nbsp;</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Full oversight of operational and medical processes for all company-affiliated centers.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensuring compliance with regulations, laws, and standards approved by the Ministry of Health and regulatory bodies.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Balancing the quality of medical care with operational efficiency and profitability.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Setting and monitoring annual and operational plans and approved budgets.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Periodic monitoring of financial and operational performance and submitting executive reports to senior management.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leading performance and quality improvement initiatives and increasing productivity.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Overseeing the implementation of governance systems, policies, and Standard Operating Procedures (SOPs).</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leading expansion and development plans and achieving the company's strategic goals.</p><p><br></p><p>Fifth: Leadership Skills and Attributes</p><p><br></p><p>* A leadership personality with high skills in decision-making and team management.</p><p>* Proven ability to manage multi-branch facilities.</p><p>* Advanced analytical, financial, and strategic skills.</p><p>* Negotiation, communication, and stakeholder management skills.</p><p>* Ability to work according to clear objectives and KPIs and take responsibility for results.</p><p>* Proficiency in the English language and the use of electronic systems for managing health facilities.</p><p><br></p><p>Sixth: Oversight of Marketing &amp; Call Center Management</p><p>Supervising the preparation and implementation of marketing plans and strategies for all centers, monitoring marketing campaign performance, analyzing results, and measuring Return on Investment (ROI) to ensure marketing targets are met and revenue and patient numbers are increased.</p><p>Developing action plans for the Call Center, overseeing staff management, task distribution, performance monitoring, productivity, and Key Performance Indicators (KPIs), and working to improve the quality of patient communication and increase inquiry conversion rates.</p><p><br></p><p>Seventh: Job Nature</p><p><br></p><p>* Job Title: Medical Operations Director.</p><p>* Sector: Operation and management of eye centers.</p><p>* Location: Kingdom of Saudi Arabia - Riyadh</p><p>* Reporting: Executive Management of the company.</p><p><br></p><p>Application Method</p><p><br></p><p>Those who meet the required conditions and experience should send their CV along with a summary of previous leadership experiences and operational and financial achievements, while writing the job title "Medical Operations Director" in the email subject line.</p><p>M.awad@elitemed.sa</p><p><br></p><p>Priority will be given to candidates with a proven record in improving the profitability of medical facilities, increasing operational efficiency, and managing and operating more than one medical center.</p><p><br></p>

<p><strong>Customer Service, Call Center Agent, and Company Systems Administrator</strong><br><strong>Work Location:</strong> Makkah Al-Mukarramah</p><p><strong>Work System:</strong> Fixed Working Hours</p><p><strong>United Gulf Rayat Company (UGR)</strong> announces a job vacancy that combines telephone customer service with monitoring the systems used by property management, maintenance, and operations teams.</p><p><strong>Job Responsibilities</strong></p><ul><li>Receive calls from customers and tenants, respond to their inquiries, and record their requests and complaints.</li><li>Open a ticket for each request, provide the ticket number to the customer, refer it to the relevant department, and follow up until closure.</li><li>Monitor the operation of company systems daily, assist employees in using them, and coordinate with technical support to resolve malfunctions.</li><li>Review the accuracy of recorded data and prepare summary reports on open and overdue requests.</li></ul><p><strong>Required Skills</strong></p><p>Politeness in telephone communication, accuracy in data entry, and the ability to prioritize and follow up on multiple requests. Experience in customer service or call centers and dealing with ticketing systems is preferred.</p><p><strong>To Apply:</strong> Please attach your CV via the platform.</p>

<p>We are looking for a dynamic and customer-focused <strong>Call Center Representative (CX)</strong> to join our team. As a CX Agent, you will play a key role in ensuring that our clients have a seamless and positive experience with our team. You will be responsible for understanding customer needs, resolving issues, and optimizing the end-to-end customer journey. This role requires a proactive, solutions-oriented and has a passion for delivering exceptional customer service.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p>- Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement.</p><p>- Serve as the primary point of contact for clients, ensuring that their needs are fully understood and addressed in a timely manner to meet and exceed expectations.</p><p>- Collaborate with internal teams to ensure customer feedback is used to enhance products.</p><p>- Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy.</p><p>- Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up.</p><p>- Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.</p><p><br></p><p><strong>Skills and Qualifications:</strong></p><p><br></p><p>- 1-3 years of experience in customer service, customer experience</p><p>- Experience with customer service platforms, CRM tools.</p><p>- Capacity to handle challenging situations with professionalism and empathy.</p><p>- Strong customer service orientation with a passion for delivering high-quality solutions.</p><p>- Strong attention to detail with the ability to manage multiple tasks and priorities.</p>

<p><strong>Marketing Specialist</strong></p><p><strong>Al Fozan Center</strong> announces a job opportunity for a <strong>Marketing Specialist</strong> to work full-time at the company's headquarters in <strong>Riyadh</strong>.</p><p>We are looking for someone who combines creativity with an understanding of numbers, and who can turn marketing ideas into effective campaigns and measurable results to contribute to enhancing brand presence and supporting sales.</p><p><strong>Tasks and Responsibilities:</strong></p><p>• Contribute to preparing marketing plans and executing campaigns and activities according to approved goals and budgets.</p><p>• Launch and manage digital advertising campaigns, monitor their performance, and optimize their results and spending efficiency.</p><p>• Manage the company's social media accounts, prepare content plans, and follow up on posting and engagement.</p><p>• Develop marketing ideas and content in coordination with designers, content creators, and relevant parties.</p><p>• Study the target audience and customer behavior, monitor the market and competitors, and suggest appropriate marketing opportunities.</p><p>• Analyze campaign results and performance indicators, and prepare periodic reports including actionable recommendations for improvement.</p><p>• Coordinate with sales and e-commerce teams to ensure marketing activities align with offers and company goals.</p><p><strong>Qualifications and Requirements:</strong></p><p>• Saudi nationality.</p><p>• Bachelor's degree in Marketing, Public Relations, or a related field.</p><p>• Previous practical experience in marketing, including launching and managing digital advertising campaigns.</p><p>• Ability to read campaign data, analyze results, and take actions to improve performance.</p><p>• Good understanding of digital marketing, content management, and consumer behavior.</p><p>• Proficiency in writing marketing content in Arabic.</p><p>• Good communication, organizational, and teamwork skills.</p><p>• Initiative and the ability to present actionable marketing ideas.</p><p><strong>Preferred:</strong></p><p>• Experience in the retail or e-commerce sector.</p><p>• Experience working with Meta Ads, TikTok Ads, Snapchat Ads, and Google Ads platforms.</p><p>• Knowledge of campaign analysis and conversion tracking tools.</p><p><strong>Work Location:</strong> Riyadh – Company Headquarters.</p><p><strong>Job Type:</strong> Full-time – On-site.</p><p><strong>To Apply:</strong> Please apply via LinkedIn and attach your CV. It is preferred to attach samples of previous campaigns or work, clearly stating the applicant's role and the results achieved.</p>

<h3>About the Role</h3><p>FUDDA announces its need for an <strong>HR Training and Development Specialist – Certified TOT Trainer</strong> to work full-time in Hail. The jobholder will be responsible for training, qualifying, and developing the company's employees in the general administration and branches, aiming to enhance job and operational performance efficiency across various internal departments of FUDDA.</p><h3>Job Objective</h3><p>This role aims to build, qualify, and develop human resources at FUDDA, standardizing the level of knowledge and performance among employees and branches. It also ensures that each employee understands their tasks and work procedures, boosting their efficiency to achieve the company's approved performance and quality standards.</p><h3>Key Responsibilities and Tasks</h3><ul><li>Studying the tasks and roles of all company departments and identifying training needs for each department and employee.</li><li>Preparing a comprehensive training and qualification plan for company employees, including current employees, new hires, and trainees.</li><li>Developing and implementing internal programs, courses, and workshops tailored to the nature of work in each department.</li><li>Training employees on the company's approved policies, procedures, and operational manuals.</li><li>Onboarding new employees and explaining tasks, responsibilities, organizational hierarchy, and work mechanisms prior to fully assuming their duties.</li><li>Training employees across various departments, including: Productive Families, Public Relations, Marketing, Projects, Logistics, Customer Service & Call Center, Human Resources, Finance, Technical Support, Quality & Performance Tracking, Design, as well as administrative and support functions.</li><li>Preparing training packages, content, materials, forms, and tests required for training programs.</li><li>Conducting pre- and post-evaluations for employees to measure the level of benefit and development resulting from training.</li><li>Identifying weaknesses and skill gaps among employees and creating training programs to address them.</li><li>Conducting in-person and remote training for employees in general administration and branches.</li><li>Coordinating with department managers and HR to identify training needs and monitor employee performance levels.</li><li>Monitoring the application of training in the workplace by employees and measuring the impact of training on actual performance.</li><li>Preparing periodic reports on implemented programs, attendance and pass rates, individual employee levels, and gaps needing address.</li><li>Contributing to the preparation and development of training manuals, operational guides, and job orientation programs for the company.</li><li>Providing recommendations to management regarding employees who need retraining or additional development.</li><li>Contributing to building a continuous training and development system that ensures standardized performance across general administration and all FUDDA branches.</li></ul><h3>Qualifications and Requirements</h3><ul><li>Possessing a Certified Trainer (TOT) certificate.</li><li>Ability to identify training needs and design training programs.</li><li>Excellent training, presentation, and effective communication skills.</li><li>Ability to prepare training packages and materials.</li><li>Ability to evaluate training impact and provide recommendations.</li></ul><h3>Work Environment</h3><p>The Training and Development Specialist works within the FUDDA team in Hail, with a scope covering general administration and branches, with the ability to conduct in-person and remote training.</p><h3>Applications</h3><p>We invite interested candidates who meet the requirements to apply for this position.</p>

Company Overview<br><br>The Food Industries Polytechnic (FIP) is a non-profit training institute established in 2009 under the umbrella of the National Center for Strategic Partnerships, through a strategic partnership between the Technical and Vocational Training Corporation (TVTC) and Almarai Company.<br><br>FIP is committed to developing specialized, highly skilled national cadres in the food manufacturing sector, with support from the Human Resources Development Fund (HRDF).<br><br>Our comprehensive academic and practical training system aims to support the labor market with highly skilled professionals capable of driving innovation and achieving growth in the food industry.<br><br>Our training programs are developed in close partnership with leading companies in the food sector to ensure they align with changing industry needs and international quality standards.<br><br>Over the years, FIP has successfully graduated numerous professionals who have demonstrated exceptional technical and professional capabilities. These graduates have exceeded expectations and consistently contributed to improving the efficiency and progress of the local food industry.<br><br>Job Summary<br><br>We are looking for an experienced receptionist and an excellent business relationship coordinator with exceptional communication, organizational, and customer service skills. The successful candidate will be the first point of contact for visitors and employees, playing a key role in maintaining a professional and welcoming office environment. They must be able to interact tactfully with various parties and provide an exceptional employee experience.<br><br>Key Responsibilities<br><br>Welcome visitors and guests and direct them appropriately. Manage phone calls, emails, and respond to inquiries in a professional manner. Register and prepare meeting rooms and coordinate with relevant teams to ensure meetings run smoothly. Maintain appointment logs and update databases and essential files. Support administrative teams with various office tasks as needed. Handle management requirements with the appropriate level of confidentiality and privacy.<br><br>Required Qualifications<br><br>1 year of experience (optional). High organizational and coordination skills with the ability to manage multiple tasks. Proficiency in using basic office software, booking, and calendar programs. Ability to work effectively within a team and under pressure.<br><br>Preferred Qualifications<br><br>Previous experience in a reception office or customer service center. (Optional) Basic knowledge of two or more languages is an added advantage. Strong organizational skills and attention to detail.<br><br>Skills and Competencies<br><br>Effective and friendly communication with clients and guests. Customer service skills and ability to solve problems quickly and professionally. Efficiency in time management, organization, and multitasking. Ability to work as part of a team and collaborate with different departments.<br><br>Education and Certifications<br><br>High school diploma minimum; a diploma or equivalent in office management or a related field is preferred. Proficiency in Arabic and English is essential; additional language skills are an advantage.<br><br>Benefits and Perks

Company Overview<br><br>The Food Industries Polytechnic (FIP) is a non-profit training institute established in 2009 under the umbrella of the National Center for Strategic Partnerships, through a quality partnership between the Technical and Vocational Training Corporation (TVTC) and Almarai Company.<br><br>The Food Industries Polytechnic is committed to developing specialized and highly skilled national cadres in the food industry sector, with the support of the Human Resources Development Fund (HRDF).<br><br>The comprehensive academic and practical training system at the Food Industries Polytechnic aims to support the labor market with highly skilled competencies capable of leading innovation and achieving growth in the food industry sector.<br><br>Our training programs are developed in close partnership with leading companies in the food sector to ensure they align with changing industry needs and international quality standards.<br><br>Over the years, the Food Industries Polytechnic has successfully graduated many specialists who have demonstrated exceptional technical and professional capabilities. These specialists have exceeded expectations and continuously contributed to improving and advancing the efficiency of the local food industry sector.<br><br>Job Summary<br><br>We are looking for an experienced receptionist and a distinguished professional relations engineer with exceptional communication skills and a high capacity for organization and customer service. The candidate will be the first point of contact for visitors and employees, playing a key role in maintaining a professional and welcoming office environment. They must be capable of interacting tactfully with various parties and providing an exceptional employee experience.<br><br>Key Responsibilities<br><br>Greet and direct visitors and guests appropriately. Manage telephone calls and emails, and respond to inquiries in a professional manner. Schedule and prepare meeting rooms, coordinating with relevant teams to ensure meetings run smoothly. Maintain appointment logs and update databases and essential files. Support administrative teams with various office tasks as needed. Handle administrative requirements with the appropriate level of confidentiality and privacy.<br><br>Required Qualifications<br><br>One year of experience (optional). High organizational and coordination skills with the ability to manage multiple tasks. Proficiency in basic office software and booking/calendar programs. Ability to work effectively within a team and under pressure of deadlines.<br><br>Preferred Qualifications<br><br>Previous experience in a reception office or customer service center. (Optional) Basic knowledge of two or more languages is considered an added advantage. Strong organizational skills and attention to detail.<br><br>Skills and Competencies<br><br>Effective and friendly communication with customers and guests. Customer service skills and the ability to solve problems quickly and professionally. Efficiency in time management, organization, and multi-tasking. Ability to work with a team spirit and cooperate with different departments.<br><br>Education and Certifications<br><br>High school diploma as a minimum; a diploma or equivalent in office administration or a related field is preferred. Proficiency in Arabic and English is essential, and additional skills in other languages are considered an advantage.<br><br>Benefits and Perks