Call Center Jobs in Saudi

<h3>About the Role: Agentic AI in Contact Center</h3><p>TawanTech is seeking a Product &amp; Technical Expert (PTE) to lead and manage the product and technical aspects of the Agentic AI in Contact Center project. This full-time role is based in Riyadh, Riyadh Province, and requires over 10 years of experience. The project encompasses three core components: the virtual AI bot/conversational IVR, agent-assist functionalities, and interaction analytics.</p><h3>Role Purpose and Scope</h3><p>The PTE will oversee the project from requirements definition and vendor selection through solution design, integration, AI governance, and delivery oversight. A key aspect of this role involves building in-house capability through knowledge transfer to a nominated internal candidate, ensuring long-term operational excellence and skill development within the team.</p><h3>Key Responsibilities</h3><ul><li>Manage and refine business and technical requirements across all three components (virtual AI bot/conversational IVR, agent-assist, interaction analytics), maintaining requirements and compliance matrices.</li><li>Develop and maintain use-cases and the intent-prioritization backlog (Tier 1 automated, Tier 2 AI-assisted, Tier 3 human), translating call-driver data into an automation roadmap.</li><li>Define Key Performance Indicators (KPIs) and success/acceptance criteria for project deliverables.</li><li>Support RFP issuance, conduct technical evaluations of bidders, lead proofs-of-concept (including Saudi-dialect quality testing), and provide sourcing recommendations.</li><li>Technically manage the implementation partner, covering scope, statement of work, deliverables, and quality assurance.</li><li>Manage conversational and agentic design, including open intent capture, dialog flows, prompts, tone/persona, escalation triggers, and warm-handoff behavior.</li><li>Manage the design of the RAG grounding approach, knowledge-base structure, and guardrail configuration.</li><li>Define the target architecture and external/internal integration design across core banking (T24), CRM (MS Dynamics), Cortex, e-channels, OTP, and the Cisco IVR/ACD and speech-recording stack.</li><li>Specify APIs, real-time context retrieval, latency targets, and the model-hosting approach.</li><li>Advise on model selection (LLM/SLM and routing), RAG, hallucination mitigation, confidence thresholds, and prompt/version management.</li><li>Establish the AI governance and guardrail framework aligned to SAMA and PDPL, including human-in-the-loop for sensitive flows, audit trail, data residency, and PII redaction.</li><li>Collaborate with Compliance, Risk, Legal, and Information Security teams to secure necessary approvals.</li><li>Manage System Integration Testing (SIT), User Acceptance Testing (UAT), and phased go-live, while managing associated risks, issues, and dependencies.</li><li>Establish analytics/AI-ops monitoring and reporting, and manage post-go-live operations.</li><li>Coach and up-skill the nominated internal candidate (prospective AI-Ops Lead) and the wider team, producing runbooks and operational handover documentation.</li></ul><h3>Qualifications and Experience</h3><ul><li>Bachelor's degree in Computer Science, Software Engineering, Information Technology, Artificial Intelligence, or a related field.</li><li>A minimum of 10 years of relevant experience is required for this position.</li></ul><h3>Work Environment</h3><p>This is a full-time position located in Riyadh, Saudi Arabia, offering an opportunity to contribute to advanced AI initiatives within a dynamic environment.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> At Tabby, we are on a mission to deliver world-class partner experiences that set the standard in fintech. As a <strong>Partner Support Specialist</strong>, you will be the front line of communication with our merchants and applicants — ensuring every interaction builds trust, resolves issues quickly, and strengthens our relationships.<br><br><br>You will support partners across multiple channels (chat, email, phone), resolve operational and business inquiries, and play a key role in driving key metrics such as <strong>Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Adherence</strong>. This is a role for someone who thrives in a fast-paced environment, can balance empathy with accuracy, and takes ownership of delivering outcomes.<br> <br> Key Responsibilities<br><ul><li><strong>Partner Communication &amp; Issue Resolution</strong><ul><li>Provide support to Tabby partners and applicants across chat, email, and phone.</li><li>Handle escalations with professionalism and ensure fair application of PS policies (DAT, Hold Timer, CSAT fraud checks).</li><li>Ensure accurate, timely resolution in line with SLAs and process guidelines.<br></li></ul></li><li><strong>Process Adherence &amp; Quality</strong><ul><li>Apply Partner Support procedures and knowledge-base materials consistently.</li><li>Maintain high QA standards by following templates, knowledge cards, and approved flows.</li><li>Escalate complex cases via side-ticketing and ensure traceable handovers to TLs or other functions.<br></li></ul></li><li><strong>Continuous Improvement</strong><ul><li>Capture insights from partner queries to help identify gaps in workflows and policies.</li><li>Suggest improvements that enhance FCR and CSAT performance.</li><li>Stay current on product, scoring, finance, and payout processes to provide accurate guidance.<br></li></ul></li><li><strong>Collaboration &amp; Business Alignment</strong></li><li>Work closely with Scoring, Finance, BD, and Product teams to ensure smooth end-to-end partner journeys.</li><li>Support colleagues in achieving collective targets and maintaining a high-performance culture.</li></ul> <br> Skills, Knowledge and Expertise<br><ul><li>Strong fluency in <strong>Arabic and English</strong> (both written and verbal).</li><li>Bachelor’s degree or higher (business, finance, marketing, operations, or related field preferred).</li><li>Experience in <strong>B2B support, call center, or customer operations</strong> is a plus.</li><li>Excellent communication, problem-solving, and relationship-building skills.</li><li>High attention to detail and ability to follow structured processes.</li><li>Resilience and confidence in handling demanding partners and escalations.</li><li>Analytical mindset and ability to turn data/feedback into action.</li><li>Self-motivated with strong ownership and accountability.</li></ul> <br> Benefits<br><ul><li><strong>Monthly Bonus</strong> tied to achieving operational KPIs (CSAT, FCR).</li><li><strong>Bonus Multiplier</strong> for month-over-month performance improvement.</li><li><strong>Growth Opportunities</strong> within Tabby based on business needs and results.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

The Cooling Solution Architect is responsible for designing, developing, and governing cooling and thermal infrastructure solutions for Data Centers and AI environments. The role serves as the subject matter expert for mechanical and cooling systems, ensuring solutions are technically sound, energy efficient, scalable, compliant with industry standards, and aligned with customer requirements.<br><br><strong><strong>Key Responsibilities<br><br></strong></strong><ul><li>Responsible for the design and specification of data center cooling systems, including CRAH, CRAC, Fan Wall Units (FWU), chillers, chilled water systems, CDU, and liquid cooling solutions.</li><li>Perform thermal load analysis, cooling capacity planning, and heat rejection assessments for traditional and high-density AI workloads.</li><li>Develop cooling architectures and recommend optimum cooling technologies based on technical, operational, and business requirements.</li><li>Review customer specifications and ensure compliance with industry standards, project requirements, and company best practices.</li><li>Understand of SE air cooling and liquid cooling portfolio.</li><li>Support response on specifications compliance part of SE proposal submission to the RFP.</li><li>Provide technical leadership during customer engagements, workshops, design reviews, and solution presentations.</li><li>Act as the primary technical advisor for cooling infrastructure to customers, consultants, EPCs, and internal stakeholders.</li><li>Collaborate with Power, IT, and Digital Energy teams to develop integrated end-to-end Data Center and AI Infrastructure solutions.</li><li>Support bid activities, technical proposals, RFIs, compliance matrices, and solution documentation.</li><li>Engage with post tender clarifications responses to the customers and consultants</li><li>Engage with product management, factories, and engineering teams to align customer requirements with portfolio capabilities.</li><li>Drive innovation and adoption of emerging cooling technologies, including liquid cooling and AI-focused thermal management solutions.</li><li>Provide knowledge sharing within the architecture and engineering community.<br><br></li></ul><strong><strong>Qualifications &amp; Skills<br><br></strong></strong><ul><li>Bachelor’s degree in mechanical engineering or related discipline.</li><li>+ 10 Years Experience in relevant field</li><li>Strong knowledge of data center cooling technologies and thermal management systems.</li><li>Experience in chilled water plants, heat rejection systems, and liquid cooling architectures.</li><li>Understanding of data center design standards and industry best practices.</li><li>Ability to perform thermal analysis, system sizing, and design validation.</li><li>Strong customer-facing consulting and presentation skills.</li><li>Cross-functional collaboration and stakeholder management capabilities.</li><li>Working in teamwork environment.</li><li>Professional communication skills. </li><li>Analytical thinking, problem-solving, and technical leadership skills.</li><li>Knowledge of AI infrastructure cooling requirements and high-density computing environments is an advantage.<br><br></li></ul><strong>Key Deliverables<br><br></strong><ul><li>Cooling architecture designs and specifications.</li><li>Thermal load and cooling capacity assessments.</li><li>Compliance reviews and technical approvals.</li><li>Customer workshops and technical solution presentations.</li><li>Integrated cooling solutions for Data Center and AI Infrastructure projects.</li><li>Cooling governance, standards, and reference architectures.<br><br></li></ul><strong><strong>Qualifications &amp; Skills<br><br></strong></strong><ul><li>Bachelor’s degree in mechanical engineering or related discipline.</li><li>+ 10 Years Experience in relevant field</li><li>Strong knowledge of data center cooling technologies and thermal management systems.</li><li>Experience in chilled water plants, heat rejection systems, and liquid cooling architectures.</li><li>Understanding of data center design standards and industry best practices.</li><li>Ability to perform thermal analysis, system sizing, and design validation.</li><li>Strong customer-facing consulting and presentation skills.</li><li>Cross-functional collaboration and stakeholder management capabilities.</li><li>Working in teamwork environment.</li><li>Professional communication skills. </li><li>Analytical thinking, problem-solving, and technical leadership skills.</li><li>Knowledge of AI infrastructure cooling requirements and high-density computing environments is an advantage.<br><br></li></ul><strong>Key Deliverables<br><br></strong><ul><li>Cooling architecture designs and specifications.</li><li>Thermal load and cooling capacity assessments.</li><li>Compliance reviews and technical approvals.</li><li>Customer workshops and technical solution presentations.</li><li>Integrated cooling solutions for Data Center and AI Infrastructure projects.</li><li>Cooling governance, standards, and reference architectures.<br><br></li></ul>Rewards designed for you<br><br>Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.<br><br><ul><li> Country-specific programs and initiatives may be available.<br><br></li></ul><strong>Looking to make an IMPACT with your career?<br><br></strong>When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.<br><br>IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.<br><br>We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.<br><br>Become an IMPACT Maker with Schneider Electric – apply today!<br><br>€40 billion global revenue<br><br>+9% organic growth<br><br>150 000+ employees in 100+ countries<br><br>You must submit an online application to be considered for any position with us. This position will be posted until filled.<br><br><em>Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. <br><br></em><em>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here<br><br></em><em>Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</em>

<p>Microsoft Dynamics 365 Technical Lead, On Premises</p><p><br></p><p>Lead full stack CRM development and maintenance on Dynamics 365 on premises: configuration and customisation, entities, forms and views, plugins, custom workflow activities, CRM APIs and integrations, scheduled console applications and web applications embedded in CRM including complex custom views. Leads a four person CRM squad.</p><p><br></p><p>Requirements</p><p>12+ years software engineering. 6+ years Dynamics CRM / Dynamics 365 on premises. C# plugins and custom workflow activities, Web API and organisation service, JavaScript form scripting, SQL Server, SSRS and FetchXML reporting, ADFS and IFD deployments. Financial services CRM experience preferred. Fluent English.</p><p><br></p><p>About the engagement</p><p>Datalake is building dedicated engineering squads for a leading financial services company in Riyadh. You will work from a Datalake delivery centre in Riyadh, Cairo or Tunis (no home working), Sunday to Thursday, 9:00 to 17:00 Saudi time (UTC+3), on the Saudi public holiday calendar, inside the client's SDLC, repositories and CI/CD. Squads share a 24/7 critical incident on call rota with a documented backup. Professional English is mandatory for all documentation, ceremonies and reporting. Arabic is a plus.</p><p><br></p><p>How to apply</p><p>Apply on the Datalake careers page (datalake.sa/careers) and select this role. Your application must state: (1) the city you will work from (Riyadh, Cairo or Tunis), (2) expected monthly salary and currency, (3) total years of professional experience, (4) notice period, (5) the Dynamics 365 on premises versions you have supported in production. Applications without these items are not reviewed.</p><p><br></p><p>Datalake processes candidate data under Saudi PDPL in me central2 (Dammam). ISO/IEC 27001 and ISO/IEC 27701 certified organisation.</p>

<p>We are looking for a dynamic and customer-focused <strong>English Call Center Agent (CX) </strong>to join our team. As a CX Agent, you will play a key role in ensuring that our clients have a seamless and positive experience with our team. You will be responsible for understanding customer needs, resolving issues, and optimizing the end-to-end customer journey. This role requires a proactive, solutions-oriented individual who is fluent in English and has a passion for delivering exceptional customer service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement.</li><li>Serve as the primary point of contact for clients, ensuring that their needs are fully understood and addressed in a timely manner to meet and exceed expectations.</li><li>Collaborate with internal teams to ensure customer feedback is used to enhance products.</li><li>Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy.</li><li>Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up.</li><li>Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.</li></ul><p><br></p><p><strong>Skills and Qualifications:</strong></p><ul><li>Fluent in English (both written and spoken).</li><li>Bachelor's degree with an English Background is a plus.</li><li>1-3 years of experience in customer service, customer experience</li><li>Experience with customer service platforms, CRM tools.</li><li>Strong written and verbal communication skills in English.</li><li>Capacity to handle challenging situations with professionalism and empathy.</li><li>Strong customer service orientation with a passion for delivering high-quality solutions.</li><li>Strong attention to detail with the ability to manage multiple tasks and priorities.</li></ul><p><br></p>

<h3>About the Role</h3><p>Fakeeh Care Group is seeking a <strong>Patient Relations Officer</strong> to join their team in Makkah. This full-time position is ideal for individuals with 0-1 years of experience who are dedicated to providing excellent patient support and administrative services within a healthcare setting.</p><h3>Key Responsibilities</h3><ul><li>Open and maintain patient files, ensuring accurate recording of all required information for new patients.</li><li>Manage patient appointments, including scheduling, rescheduling, and cancellations.</li><li>Register patients upon arrival, verifying demographic and insurance details.</li><li>Promptly notify healthcare team members of walk-in patient arrivals.</li><li>Ensure all valid documents, such as insurance approvals and identification, are current, available, and scanned into the system.</li><li>Answer phone calls at the assigned desk/reception, providing assistance and directing calls as needed.</li><li>Receive and handle cash payments, ensuring accurate recording and reconciliation of transactions.</li><li>Prepare and total all bills, ensure accurate balance of transactions, and hand over documentation to the Insurance and Finance Coordinator at the end of each shift.</li><li>Answer phone calls through the call center line, providing information and assistance to patients.</li><li>Transfer calls to relevant departments or personnel as required.</li><li>Contact physicians to confirm duties and schedules according to the Outpatient Department (OPD) calendar.</li><li>Perform other duties as assigned within the scope of the job.</li></ul><h3>Qualifications and Education</h3><ul><li>Bachelor's Degree in Business Administration or a related field.</li><li>0-1 years of relevant professional experience.</li></ul><h3>Required Skills and Abilities</h3><ul><li>Working knowledge of MS Office applications and ERP systems.</li><li>Strong analytical skills.</li><li>Detail-oriented with effective problem-solving abilities.</li></ul><h3>Work Environment</h3><p>This role is based in Makkah and operates on a full-time schedule, contributing to the patient care services of Fakeeh Care Group.</p>

<p>JOB OVERVIEW The Order Taker is responsible for accurately receiving, processing, and coordinating guest food and beverage orders for FAENA. The role ensures seamless communication between guests and kitchen or service teams, delivering prompt, accurate, and high-quality service in line with the resort s luxury hospitality standards. DUTIES AND RESPONSIBILITIES Receive and accurately record guest food and beverage orders via phone, in-room dining system, or service channels. Ensure all orders are entered correctly into the ordering system with full guest details and preferences. Communicate orders clearly and efficiently to kitchen and service teams. Confirm order details with guests, including menu items, modifications, allergies, and special requests. Provide menu information, recommendations, and clarification to guests when required. Monitor order status and ensure timely preparation and delivery coordination. Follow up on guest requests to ensure accuracy, satisfaction, and prompt service resolution. Coordinate with kitchen, room service, and F&amp;B teams to ensure smooth order execution. Handle guest inquiries and complaints professionally and escalate when necessary. Maintain accurate records of orders, charges, and transactions. Ensure proper application of pricing, promotions, and service standards. Support upselling of menu items and promotions where appropriate. Maintain knowledge of menu items, ingredients, preparation methods, and allergens.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; hospitality training is an advantage.</li><li>1 2 years of experience in customer service, call center, F&amp;B, or hotel operations preferred.</li><li>Basic knowledge of food and beverage menus, service standards, and order handling processes.</li><li>Familiarity with POS or hotel ordering systems is an advantage.</li><li>Fluency in English required; additional languages are an advantage.</li></ul>

<p><strong>Job Description – AIX L3 Support Engineer (KSA-Based)</strong></p><p><strong>Role:</strong> AIX L3 Support Engineer (with Linux L2 Skills)</p><p><strong>Location:</strong> Riyadh KSA</p><p><strong>Experience:</strong> 7–12 Years</p><p><strong>Shift:</strong> 24/7 Support</p><p><strong>Environment:</strong> Highly Critical Enterprise Banking Infrastructure</p><p><br></p><p><strong>Job Summary</strong></p><p>We are seeking an experienced <strong>AIX L3 Support Engineer</strong> to support and manage a large-scale IBM Power/AIX environment. The role requires deep expertise in <strong>AIX, VIOS, HMC, Power Systems, SAN storage</strong>, and <strong>high-availability clustering</strong>, along with the ability to handle <strong>Linux L2-level tasks</strong>.</p><p>This position supports mission-critical systems with strict uptime, security, audit, and compliance requirements. The engineer must be capable of independently executing complex upgrades, migrations, DR exercises, and infrastructure transformation initiatives.</p><p><br></p><p><strong>Responsibilities</strong></p><p><strong>AIX &amp; Power Systems Administration</strong></p><ul><li>Provide full L3 support for AIX systems including installation, patching, OS upgrades, tuning, and troubleshooting.</li><li>Administer logical partitions (LPARs), DLPAR operations, system performance tuning, filesystem/LVM management, and capacity optimization.</li><li>Manage and maintain high-availability environments including <strong>PowerHA clusters</strong> and replication setups.</li></ul><p><strong>VIOS, Virtualization &amp; HMC Management</strong></p><ul><li>Handle VIOS patching, upgrades, and virtual I/O (SEA, NPIV, vSCSI, vFC) management.</li><li>Perform HMC software updates, release upgrades, service pack installations, and configuration standardization.</li><li>Support virtualization activities for cross-platform teams.</li></ul><p><strong>Firmware &amp; Hardware Lifecycle</strong></p><ul><li>Plan and execute firmware upgrades on IBM Power Systems (Power9/Power10 or equivalent).</li><li>Coordinate hardware activities with data center and vendor teams.</li></ul><p><strong>Storage &amp; SAN Integration</strong></p><ul><li>Lead SAN storage migrations across multi-vendor platforms (3PAR/Unity/IBM or equivalent).</li><li>Perform LUN provisioning/decommissioning, zoning coordination, multipath validation, and host mappings.</li><li>Troubleshoot storage connectivity and performance issues.</li></ul><p><strong>Disaster Recovery &amp; High Availability</strong></p><ul><li>Lead yearly DR exercises, performing end-to-end failover testing, environment validation, and recovery procedures.</li><li>Support DR planning activities including system replications, fallback procedures, and post-DR readiness.</li></ul><p><strong>Security, Audits &amp; Compliance</strong></p><ul><li>Address OS-level vulnerabilities (CVEs), apply hardening, and maintain compliance posture.</li><li>Support internal and external audits by preparing documentation, system evidence, and remediation activities.</li></ul><p><strong>Project Execution</strong></p><ul><li>Participate in and lead infrastructure initiatives including:</li><li>OS upgrades (e.g., AIX 7.2)</li><li>Data center migrations and platform consolidation</li><li>Storage and virtualization modernization</li><li>Infrastructure automation or standardization</li><li>Prepare change plans, impact assessments, test plans, rollback strategies, and execute changes with zero-defect methodology.</li></ul><p><strong>Linux Administration (L2 Level)</strong></p><ul><li>Perform Linux L2 tasks including user management, patching, service monitoring, log analysis, cron, and basic network troubleshooting.</li><li>Support integrated environments involving both AIX and Linux platforms.</li></ul><p><strong>Operational Excellence</strong></p><ul><li>Conduct proactive monitoring, system health checks, and risk identification.</li><li>Maintain accurate documentation including SOPs, build documents, DR runbooks, and configuration records.</li><li>Coordinate with cross-functional teams and vendors to resolve incidents and deliver planned activities.</li><li>Ensure all changes are executed with minimal downtime and high precision.</li></ul><p><br></p><p><strong>Requirements</strong></p><p><strong>Technical Skills</strong></p><ul><li>7–12+ years of hands-on AIX administration in an L3 role.</li><li>Strong expertise in IBM Power Systems (Power9/Power10), VIOS, HMC, NIM, AIX 6.1/7.1/7.2.</li><li>Proven experience with firmware upgrades, SAN migrations, DR exercises, and enterprise-scale system upgrades.</li><li>Solid understanding of PowerHA clustering, virtualization technologies, and multipath/storage concepts.</li><li>Linux administration capability at L2 level (RHEL/SUSE/Oracle Linux).</li></ul><p><strong>Process Skills</strong></p><ul><li>Strong understanding of ITIL processes: Incident, Problem, and Change Management.</li><li>Experience working in regulated environments with audit and compliance requirements.</li></ul><p><strong>Soft Skills</strong></p><ul><li>Excellent communication and stakeholder coordination abilities.</li><li>Strong analytical skills with the ability to troubleshoot complex technical issues.</li><li>High ownership, independence, and ability to run critical activities end-to-end.</li><li>Willingness to support after-hours change windows and on-call rotations.</li></ul><p><br></p><p><strong>Why This Role Is Important</strong></p><ul><li>Supports <strong>highly critical production environments</strong> requiring stringent uptime, performance, and compliance.</li><li>Involves <strong>enterprise-level modernization projects</strong> such as OS upgrades, storage transitions, and data center migrations.</li><li>Ensures resilience, security, and stability of core business systems running on IBM Power/AIX platforms.</li></ul><p><br></p>

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.<br><br><strong>Join our IT Account Administration Team as a Junior IT Account Administration Specialist based in our Riyadh Regional Headquarters office.<br><br></strong>We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.<br><br>This role is based in our Riyadh Regional Headquarters office on an in-office basis. This role reports to the Account Administration Manager.<br><br><strong>Position Summary<br><br></strong>The Junior IT Account Administration Specialist core responsibilities include creating accounts on various systems for new hires, maintaining existing accounts, provisioning access to restricted systems/services and ensuring that access for those leaving GT is suspended in a timely manner. The team also maintains most of the firm distribution lists, shared mailboxes, cloud storage enterprise accounts and Office 365 licenses. Candidate should also be flexible to work overtime as needed as well as on call on a rotation basis.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Creates and maintains Active Directory and ADERANT accounts for GT employees including account changes, deactivations and deletions</li><li>Manages cloud accounts in Microsoft Entra (Azure)</li><li>Manages users accounts in 3rd party/external systems to include Dropbox, BOX, Google Workspace Sharefile, Preparis, eFax, PingOne Identity, ZOOM, etc.</li><li>Creates and maintains firm wide distribution lists in AD on prem</li><li>Creates and maintains cloud groups on Microsoft Entra (Azure)</li><li>Logs, tracks, and updates all requests via ticketing system (Ivanti)</li><li>Identifies issues that require approval of Office of Firm Counsel and works closely to obtain approvals and track in SQL database for user recertification</li><li>Updates and maintains assigned service requests; follows up with clients and others in IT as needed</li><li>Provides Tier I support when required as well as on-call support to Account Administration Team</li><li>Assists in training of new Helpdesk representatives and Account Administration personnel</li><li>Provides advanced support for HR and Office of Firm Counsel</li><li>Participates in identifying and implementing improvements for the Account Administration function</li><li>Serves as Account Administration SME on firm-wide technology projects and may manage small projects as assigned</li><li>Maintains Account Administration documentation and procedures that include SOP’s and QRC documentation</li><li>Reviews communications regarding new policies, procedures, and system changes/outages<br><br></li></ul><strong>Qualifications<br><br></strong><em>Skills &amp; Competencies<br><br></em><ul><li>Acquire and maintain advanced knowledge of Active Directory and GT Policies and Procedures related to account access rights and AD processes</li><li>Knowledge of Helpdesk and call center tools and operations</li><li>Detail-oriented with exceptional client service attitude; able to ask probing questions to quickly identify and resolve escalations</li><li>Effective team player, highly professional, able to maintain confidentiality of information</li><li>Excellent organizational, verbal and written communications skills; able to convey highly technical information in easy-to-understand non-technical terms and ability to interact with all levels of organization</li><li>Proven analytical, evaluative and problem-solving abilities</li><li>Ability to work independently, complete assignments within time limits and produce highest quality results</li><li>Proficient in documenting technical processes and procedures<br><br></li></ul><em>Education &amp; Prior Experience<br><br></em><ul><li>Bachelors Degree preferred</li><li>1-3 years’ experience in Active Directory or related experience</li><li>MCSA: Microsoft Certified Solutions Associate A+, AZ900 Azure Fundamentals, Security+ and Network+ certifications are highly desirable<br><br></li></ul><em>Technology<br><br></em><ul><li>Proficiency with Windows-based software and Microsoft Office 365 required</li><li>Knowledge or experience with Ivanti ticketing system or similar</li><li>Knowledge or experience with SQL management preferred</li><li>Knowledge or experience in PowerShell preferred</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Expert User Experience Specialist position involves receiving incoming calls, playing a vital role in the mental health services sector. This role requires strong communication skills and the ability to handle a diverse range of inquiries and issues that users may face. Working in a dynamic environment will positively impact the client experience and enhance their satisfaction with the services provided.</p><p>This position offers significant opportunities for professional growth and development, allowing for continuous training and skill enhancement in communication and problem-solving, which will strengthen your capacity to advance in your career path. Being part of an exceptional team contributes to a collaborative and engaging work environment that fosters teamwork and participation among colleagues.</p><p>Additionally, your role as a point of contact for incoming calls will enable you to better understand user needs, assisting in improving the services provided through support and assistance. You will play a pivotal role in enhancing user experience and strengthening the organization's reputation in the market.</p><p><b>Responsibilities:</b></p><ol><li>Receive incoming calls from users, handle them professionally, understand their needs, and provide necessary support and information.</li><li>Direct users to the appropriate service or department based on their needs, ensuring the accuracy of the information provided to them.</li><li>Provide clear and precise information regarding the center's services, treatment programs, schedules, and relevant procedures.</li><li>Document and record call details, inquiries, and requests in the customer management system, ensuring data accuracy and easy retrieval of information.</li><li>Receive complaints, observations, and suggestions, document and classify them, and follow up with relevant departments until resolution.</li><li>Continuously coordinate with medical, administrative, and operational departments to ensure prompt handling of user requests and enhance the overall experience.</li><li>Monitor user requests and cases requiring additional procedures, ensuring timely execution within specified deadlines.</li><li>Assist users in navigating electronic systems and platforms related to services and schedules when needed.</li><li>Track recurring complaints and observations, analyze them, and raise recommendations and suggestions that contribute to improving user experience and service quality.</li><li>Conduct follow-up calls and measure user satisfaction levels regarding the services provided based on established standards.</li><li>Engage with users respectfully and professionally, especially in cases of complaints or dissatisfaction, and work on resolving issues or escalating them to the appropriate responsible party when necessary.</li><li>Prepare and submit daily, weekly, and monthly reports related to calls, inquiries, complaints, schedules, follow-ups, and user satisfaction levels.</li><li>Monitor performance indicators related to user experience, such as response times, call volumes, complaints, resolution times, and user satisfaction rates.</li><li>Maintain confidentiality and privacy of user data and adhere to established policies and procedures at the center.</li><li>Participate in training programs and workshops related to user experience and continuously work on developing professional skills.</li><li>Perform any other tasks related to the nature of the job as assigned.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Effective communication skills and high engagement in user interactions to ensure a distinguished and professional experience.</li><li>Ability to understand user needs and provide appropriate solutions quickly and efficiently.</li><li>Advanced problem-solving skills and managing complaints while handling various situations professionally.</li><li>Ability to work under pressure and in challenging situations while maintaining composure and good judgment.</li><li>Strong skills in managing calls and prioritizing tasks to ensure prompt response and service quality.</li><li>Ability to utilize customer management systems (CRM) and relevant electronic systems efficiently.</li><li>Proficiency in using computers and Microsoft Office applications, especially Excel, for report preparation and tracking.</li><li>Teamwork skills and effective coordination with medical, administrative, and operational departments.</li><li>Ability to prepare reports and analyze call data, complaints, and user satisfaction indicators.</li><li>Attention to detail in documenting data and compliance with established procedures and policies.</li><li>Full commitment to confidentiality and privacy of user information and data.</li><li>Skills in tracking and ensuring timely closure of user requests and complaints within specified timeframes.</li></ul></div>

<h3>About Fairmont Hotels &amp; Resorts in Makkah</h3><p>Fairmont Hotels &amp; Resorts operates several prominent properties in Makkah, Saudi Arabia, including the Makkah Clock Royal Tower, Raffles Makkah Palace, Swissôtel Makkah, and Swissôtel Al Maqam. These hotels are strategically located near the Masjid Al Haram and the Holy Ka’aba, forming part of the Abraj Al Bait Complex. They offer a range of luxurious accommodations and services, catering to pilgrims and visitors with authentic hospitality and modern amenities.</p><h3>Role Overview: Revenue Manager of BI &amp; Pricing</h3><p>The Revenue Manager of BI &amp; Pricing will report to the Group Director of Revenue Management. This full-time role is based in Makkah and is responsible for supporting the hotel's Commercial Strategy team. Key areas of focus include meticulous data collection, accurate reporting, and efficient system maintenance. The role also involves supporting special projects related to revenue-generating initiatives, with an emphasis on execution, data accuracy, routine system maintenance, foundational analysis, and continuous learning.</p><h3>Key Responsibilities</h3><ul><li>Ensure accuracy of information and data, actively seeking to create or enhance automation efforts in reporting tools between systems.</li><li>Assist in the preparation of competitive analysis and supporting documents for revenue meetings, internal reporting, and corporate teams.</li><li>Generate and update all Revenue Management reports accurately, serving as the primary link for analytical needs of the Revenue Management team and senior leadership.</li><li>Perform detailed data entry and routine system maintenance, including rate loading, restrictions management, and daily system checks, ensuring system hygiene in accordance with Accor and brand standards.</li><li>Maintain all revenue management systems, including FLYR, BI, IDeaS, and Demand 360.</li><li>Assist in developing and implementing the pricing framework across the complex.</li><li>Contribute to 1-, 3-, and 5-year project plans aimed at creating a sustainable Total Revenue Department.</li><li>Support the launch of Food and Beverage and Ancillary Revenue KPIs and worksheets.</li><li>Maintain close relationships with the Global Reservations Centre (GRC) to ensure call center staff are continuously updated on complex hotel information.</li><li>Support special projects within Revenue Management focused on identifying new revenue opportunities.</li><li>Perform ad-hoc tasks, analysis, and reporting for senior leadership as needed.</li></ul><h3>Qualifications and Experience</h3><ul><li>A minimum of 5-10 years of relevant experience is required.</li><li>Strong communication skills, both verbal and written.</li><li>Strong analytical skills and attention to detail.</li><li>Experience with IDeaS RMS, Opera PMS, Passkey, Delphi, or Opera Sales and Catering is preferred.</li><li>Hands-on experience with IDeaS, Demand360, FLYR, and BI Pro.</li><li>Proficiency in SQL and experience integrating data from multiple systems are advantageous.</li><li>Demonstrated ability to be organized and multitask effectively.</li><li>Ability to complete work within given deadlines.</li><li>Ability to maintain confidentiality of proprietary information and protect company assets.</li></ul><h3>Physical Demands</h3><p>This position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, walking, lifting, and carrying up to 20 lbs may be required. The role also involves performing other reasonable job duties as requested.</p>

<p>Join the Medical/Surgical Intensive Care Unit (MSICU) at King Faisal Specialist Hospital &amp; Research Centre, Jeddah, and develop your critical-care nursing career within a highly specialised intensive care environment.</p><p>The MSICU provides 24-hour intensive medical and nursing care for critically ill patients aged 14 years and above. Patients are admitted from the Emergency Department, inpatient units, Operating Room and through external referrals.</p><p>The MSICU has 21 beds and provides intensive care for patients with a broad range of complex and life-threatening conditions, including:</p><ul><li>Critically ill medical patients requiring intensive care and observation</li><li>Respiratory failure</li><li>Cardiac failure</li><li>Renal failure</li><li>Sepsis</li><li>Cardiogenic, septic and anaphylactic shock</li><li>Critically ill haematology and oncology patients</li><li>Immunocompromised patients</li><li>Neurological emergencies, including CVA and intracerebral, epidural and subdural haematomas</li><li>Complex post-operative patients following vascular, neurological, ENT, orthopaedic, obstetric/gynaecological and general surgery</li><li>Selected trauma patients</li></ul><p>The MSICU team also plays an important hospital-wide critical-care role. Members of the team participate in the Code Green response to adult cardiac arrests and provide a 24-hour Adult Rapid Response Team service for deteriorating patients across adult inpatient and outpatient clinical areas.</p><p>This provides MSICU nurses with valuable experience not only in bedside intensive care, but also in the early recognition and management of deteriorating patients and emergency response.</p><p>This is an excellent opportunity for experienced Medical/Surgical ICU Registered Nurses looking to develop their expertise in complex critical care, emergency response and multidisciplinary intensive care at King Faisal Specialist Hospital &amp; Research Centre, Jeddah. Benefits Competitive Tax-Free Salary Negotiable Based on qualifications, relevant experience and current remuneration, supported by recent payslips.</p><p>Sign-On Bonus USD 2,500 for a one-year contract or USD 5,000 for a two-year contract.</p><p>Free Fully Furnished Accommodation or Housing Allowance</p><p>Transport Allowance</p><p>Approximately 50 Days Leave Per Year 36 calendar days annual leave plus approximately 12 14 days of public holidays.</p><p>Annual Hospital Bonus from Year Two One month s salary at the end of year two and every year thereafter.</p><p>End-of-Service / Severance Pay 15 days pay for every completed year of service.</p><p>Paid Overtime &amp; On-Call Additional earning opportunities where applicable.</p><p>Fully Paid Flights Joining flight, end-of-contract flight and annual flight when re-contracting.</p><p>Free Healthcare</p><p>Reimbursement of Eligible Recruitment &amp; Licensing Costs Including eligible medical, verification/DataFlow and visa-related costs, subject to the applicable reimbursement arrangement</p><p><strong>Desired Candidate Profile</strong></p>Bachelor s Degree in Nursing<br> Eligible for registration with the Saudi Commission for Health Specialties (SCFHS)<br> Minimum of two (2) years of current clinical nursing experience in the relevant specialty following licensure/registration in the country of origin<br> <br> We welcome applications from nurses with at least 18 months of current experience in the relevant specialty. You can be interviewed while working towards the required two years of experience. As the licensing process takes several months, your application, interview and licensing process can progress in parallel while you complete the remaining experience requirement.

<strong>Description<br><br></strong>Are you interested in being part of an HR organization that operates as a business, starts with our internal customers and works backward to deliver meaningful solutions? Are you passionate about changing employees' lives for the better?<br><br>The HR Business Partner (Generalist) is a strategic people operations role that drives business results through trusted partnerships with business leaders while staying close to employees of all levels. This position balances strategic insight with hands-on execution, managing complex employee matters, driving initiatives for leadership capabilities on performance and talent, and improving organizational culture to enhance the employee experience.<br><br>If this sounds exciting to you, then consider joining us as an HR Business Partner, in our KSA central team based out of Riyadh. This role will be based out of one of our Riyadh-based warehouses.<br><br>Important: This strategic HR partner role is an individual contributor (IC) role that will NOT be managing or leading others.<br><br>Key job responsibilities<br><br><ul><li> Lead country-wide feedback strategies including data reviews, roundtables, and pulse mechanisms</li><li> Navigate complex situations using sound judgment while balancing employee advocacy, compliance, and business impact</li><li> Implement recognition programs and champion inclusion and belonging initiatives</li><li> Serve as trusted advisor to leaders on sensitive people issues and complex decision-making</li><li> Use data analytics to inform people decisions and identify root causes of organizational issues</li><li> Support organizational change and transformation initiatives</li><li> Drive standard work excellence and ensure process consistency across the organization</li><li> Escalate structural, cultural, or systemic risks that impact the population<br><br></li></ul>A day in the life<br><br>You would be working directly with the country HR leader for the Amazon Customer Fulfilment business in Saudi Arabia, as well as regional partners in the MEA-TR region.<br><br>The role is of a generalist's scope and will require zooming in and out of all areas that impact the employee experience, amazon's employer value proposition, and business continuity.<br><br><strong>About The Team<br><br></strong>We are a passionate group of HR professionals from various backgrounds, that are obsessed with our internal customers, strive to work backwards both intuitively and by leveraging our input mechanisms. We continuously raise the bar, have fun and support each other while doing so.<br><br>We are called HR Ops, short for Operations, who are our main customer and focus.<br><br><strong>Basic Qualifications<br><br></strong><ul><li> 5+ years of HR work within an international, fast-paced, and customer-driven environment experience</li><li> Knowledge of local labor law</li><li> Experience in a call center, distribution center, or manufacturing environment</li><li> Bachelor's degree or equivalent</li><li> Gen AI Fluency<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Experience managing small to medium scale projects<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - Afaq - Warehouse Branch<br><br>Job ID: A10462235

<p><strong>About the Role:</strong></p><p><br></p><p>Responsible for the sales operations of the product, supporting customers before the sale, providing after-sales services, offering detailed information about the product and how it meets the customer's needs, and showcasing the features that the company offers to attract the largest segment of customers.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p>- Build a positive relationship by communicating with customers, understanding their needs, and providing them with the appropriate product.</p><p>- Receive customer complaints, handle them positively, and try to resolve all their issues, escalating the complaint to the direct manager if a solution is not possible.</p><p>- Explain product details to customers before signing, ensuring that the service intended for the customer is available, while collecting all required data and documents and confirming the payment process.</p><p>- Verify all data for accuracy and follow the required procedures when contracting.</p><p>- Prepare cash receipts and daily reconciliations to close branch sales and submit them to the branch supervisor.</p><p>- Submit the daily sales report to the branch supervisor.</p><p>- Coordinate with relevant departments to resolve issues faced by customers and deliver the services.</p><p>- Submit a daily report of customer visits to the branch.</p><p>- Follow up on requests raised by the call center and submit a report on them.</p><p>- Maintain a neat appearance and adhere to the complete official uniform.</p><p>- Commit to implementing procedures according to the management’s procedural manual.</p><p><br></p><p><strong>Required Skills:</strong></p><p><br></p><p>1. Ability to explain the product to the customer in a professional manner.</p><p>2. Proficiency in communicating with different personalities.</p><p>3. Flexibility and the ability to handle work pressure.</p><p>4. Proficiency in presentation, negotiation, and persuasion skills.</p><p>5. Ability to manage time and organize tasks effectively.</p><p>6. Attention to detail and understanding of customer needs and requirements.</p><p>7. Proficiency in teamwork and collaboration with the team.</p><p>8. Fresh Graduate</p><p><br></p><p><strong>Qualifications:</strong></p><p><br></p><p>-Diploma and Higher</p>

<p><strong>Department: </strong>Customer Support Ops</p><p><strong>Location: </strong>KSA</p><p><strong>Compensation: </strong>SR6,635 - SR7,200 / month<br><br></p><strong>Description<br><br></strong><strong>About Tabby<br><br></strong>Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.<br><br><strong>We’re a financial company, please note that some of our products charge interest.<br><br></strong>We’re not your average call centre. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you’re motivated, professional, and want to be part of a growing company, let's go.<br><br><br><br><strong>Key Responsibilities<br><br></strong><ul><li>Support our customers through phone, chat, and email in both English and Arabi</li><li>Answer questions, solve problems, and make sure customers have a good experience</li><li>Follow clear guidelines and use tools to help customers quickly and correctly<br><br><br></li></ul><strong>Skills, Qualifications &amp; Requirements<br><br></strong>What We’re Looking For<ul><li>You speak and write clearly in both Arabic and English (B1+ level or above in English)</li><li>You’re comfortable with rotational shifts and can work from the office</li><li>You’re helpful, calm under pressure, quick to learn, and take your work seriously.</li></ul>We don’t want to oversell. This is real customer service work, it can be stressful, especially during busy hours. You need to be ready to handle difficult conversations, follow processes carefully, and have a good &amp; positive attitude even on the tough days.<br><br><br><br><strong>Why Join Tabby?<br><br></strong><ul><li>Base salary: 6,635 SAR gross</li><li>Language allowance: up to 500 SAR gross based on English &amp; Arabic level</li><li>Performance bonus: up to 10% of your base salary</li><li>Paid training: 3 weeks in the office</li><li>Nesting period:3 weeks handling real customers cases while receiving close support<br><br><br></li></ul>

<p><strong>Department: </strong>Customer Support Ops</p><p><strong>Location: </strong>KSA</p><p><strong>Compensation: </strong>SR6,635 - SR7,200 / month<br><br></p><strong>Description<br><br></strong><strong>About Tabby<br><br></strong>Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.<br><br><strong>We’re a financial company, please note that some of our products charge interest.<br><br></strong>We’re not your average call centre. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you’re motivated, professional, and want to be part of a growing company, let's go.<br><br><br><br><strong>Key Responsibilities<br><br></strong><ul><li>Support our customers through phone, chat, and email in both English and Arabi</li><li>Answer questions, solve problems, and make sure customers have a good experience</li><li>Follow clear guidelines and use tools to help customers quickly and correctly<br><br><br></li></ul><strong>Skills, Qualifications &amp; Requirements<br><br></strong>What We’re Looking For<ul><li>You speak and write clearly in both Arabic and English (B1+ level or above in English)</li><li>You’re comfortable with rotational shifts and can work from the office</li><li>You’re helpful, calm under pressure, quick to learn, and take your work seriously.</li></ul>We don’t want to oversell. This is real customer service work, it can be stressful, especially during busy hours. You need to be ready to handle difficult conversations, follow processes carefully, and have a good &amp; positive attitude even on the tough days.<br><br><br><br><strong>Why Join Tabby?<br><br></strong><ul><li>Base salary: 6,635 SAR gross</li><li>Language allowance: up to 500 SAR gross based on English &amp; Arabic level</li><li>Performance bonus: up to 10% of your base salary</li><li>Paid training: 3 weeks in the office</li><li>Nesting period:3 weeks handling real customers cases while receiving close support<br><br><br></li></ul>

<strong>Job Description<br><br></strong>Reporting directly to the Tatweer Schools PPP Wave CAFM &amp; IT Manager &amp; Helpdesk Supervisor, the CAFM operative will be responsible for the following: -<br><br>Provide a helpdesk function to deliver related managing agent services to the Wave1 project<br><br>work on a shift basis which could include weekend and night working<br><br>Assist the operations team in the daily operations of the CAFM system<br><br>In conjunction with the helpdesk supervisor, produce reports to performance levels<br><br>Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures<br><br>Ensure client issues are professionally resolved<br><br>To meet or exceed Targets and KPI requirements set by senior management from time to time<br><br>Understand all programs, systems, and procedures necessary to perform the role effectively (Training will be provided)<br><br>Provide prompt resolution to customer inquiries by providing appropriate and accurate information<br><br><strong>Accountabilities<br><br></strong>Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives<br><br>Good communication with the FM staff, vendors and supply chain from a helpdesk perspective<br><br>Perform emergency support duty, if required<br><br>Accurate capture and inputting of all required information<br><br>Close relations with coordinators to ensure operational effectiveness<br><br><strong>Skills<br><br></strong><strong>Job Requirements: <br><br></strong>Minimum 2 years working experience in a call center/helpdesk type role preferred<br><br>Strong Interpersonal skills, initiative, analytical thinking.<br><br>Perfect command of spoken and written English<br><br>Must have experience working with Facility Management Background.<br><br><strong>CAFM Experience Is Preferred.<br><br></strong>Must be Saudi national<br><br>The person appointed will be expected to work flexibly and the exact nature of the duties described above is subject to periodic review and is liable to change.<br><br>Excellent computer skills, knowledge of web/internet technologies and MS Office

<strong>Department: </strong>Customer Support Ops<br><br><strong>Employment Type: </strong>Full Time<br><br><strong>Location: </strong>KSA<br><br><strong>Reporting To: </strong>ibrahim.alhuwayshil@tabby.sa<br><br><strong>Compensation: </strong>SR6,635 - SR7,200 / month<br><br><strong>Description<br><br></strong><strong>About Tabby<br><br></strong>Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.<br><br><strong>We’re a financial company, please note that some of our products charge interest.<br><br></strong>We’re not your average call centre. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you’re motivated, professional, and want to be part of a growing company, let's go.<br><br>Key Responsibilities<br><br><ul><li>Support our customers through phone, chat, and email in both English and Arabi</li><li>Answer questions, solve problems, and make sure customers have a good experience</li><li>Follow clear guidelines and use tools to help customers quickly and correctly<br><br><br></li></ul><strong>Skills, Qualifications &amp; Requirements<br><br></strong>What We’re Looking For<br><br><ul><li>You speak and write clearly in both Arabic and English (B1+ level or above in English)</li><li>You’re comfortable with rotational shifts and can work from the office</li><li>You’re helpful, calm under pressure, quick to learn, and take your work seriously.<br><br><br></li></ul>We don’t want to oversell. This is real customer service work, it can be stressful, especially during busy hours. You need to be ready to handle difficult conversations, follow processes carefully, and have a good &amp; positive attitude even on the tough days.<br><br>Why Join Tabby?<br><br><ul><li>Base salary: 6,635 SAR gross </li><li>Language allowance: up to 500 SAR gross based on English &amp; Arabic level</li><li>Performance bonus: up to 10% of your base salary</li><li>Paid training: 3 weeks in the office</li><li>Nesting period:3 weeks handling real customers cases while receiving close support<br></li></ul>

<p>Deliver contracted backend and API enhancements to agreed scope, quality, and schedule. Maintain service availability, performance, and SLA compliance across the platform estate. Sustain and progressively improve both .NET Framework 4.8 and .NET Core services. Improve database performance and query efficiency across SQL Server workloads. Strengthen test coverage, deployment automation, and technical documentation</p><h3>Job Description &amp; Responsibilities:</h3><ul><li>Design, develop, and maintain REST APIs and backend services</li><li>Develop and maintain services across both .NET Framework 4.8 and .NET Core</li><li>Design and optimize SQL Server databases, including queries, stored procedures, indexing, and performance tuning</li><li>Implement API authentication and authorization</li><li>Debug, troubleshoot, and support existing backend applications in production</li><li>Analyse application logs and monitoring output to diagnose production issues, and participate in incident investigation and root-cause analysis</li><li>Contribute to incident and RCA documentation</li><li>Participate in the out-of-hours and on-call support rota for production issues</li><li>Work from Azure Boards and maintain a clean delivery audit trail in Azure DevOps</li><li>Write and maintain unit and integration tests</li><li>Contribute to CI/CD pipelines and deployment processes</li><li>Support services deployed across both cloud and data-centre-hosted environments</li><li>Write clean, maintainable, well-structured code and participate in code reviews</li><li>Produce and maintain technical documentation</li><li>Work effectively within an existing development team and alongside frontend and mobile engineers</li></ul><p><strong>Desired Candidate Profile</strong></p><h3>Qualifications &amp; Experience:</h3><ul><li>Bachelor Degree in Computer Science or a relevant field.</li><li>Minimum 4 to 5 years professional backend development experience</li><li>Experience maintaining and extending established applications across both .NET Framework and .NET Core</li><li>Demonstrated experience delivering and supporting production-grade backend services and APIs</li><li>Experience taking independent ownership of technical problems through to production-ready resolution</li><li>Experience working within Agile delivery environments and structured code review processes</li><li>Willingness to participate in an out-of-hours support rotation</li></ul>

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.<br>We are currently looking to hire an Unified Communication Engineer Location: Riyadh, Saudi Arabia<br>Job Summary:We are seeking a skilled unified communication Engineer (Avaya , Cisco ) to join our team. The ideal candidate should have proven experience implementing, and supporting AVAYA Aura solutions , Cisco unified communications , Session boarder controllers and contact center is a plus, with a strong background in telecommunications and related technologies. This role involves working closely with clients to solve complex technical issues ,applying change requests ,implementation and support phases of projects.<br>Must Haves:Experience working with unified communication , call center systems . Strong knowledge of VoIP protocols such as SIP, H.323, DHCP, DNS, LAN, and WAN technologies. Technical Certifications from Avaya , Cisco , Genesys .,etc. Experience with virtualization platforms and cloud environments is a plus. Excellent problem-solving skills and ability to communicate technical concepts effectively.<br>WHAT’S ON OFFERYou will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression. To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to Ahsan@aven-sys.com Your interest will be treated with strict confidentiality.<br>CONSULTANT DETAILSConsultant Name: Ahsan Avensys Consulting Pte Ltd EA Licence 12C5759<br>Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.