Call Center Jobs in Saudi

<strong>Description<br><br></strong><ul><li> Performs clinical duties as per his / her assigned clinical privileges.</li><li> Assesses his / her patients thoroughly (eg. clinical, socioeconomic, psychological and functional assessments)<br><br></li></ul>and documents patients' assessment in patients' medical records.<br><br><ul><li> Develops a plan of care for patients using an evidence-based approach and following standards of care, and<br><br></li></ul>documents the plan of care in patients’ medical record.<br><br><ul><li> Ensures that patients’ plan of care that is put by him/her is being implemented in a timely manner.</li><li> Becomes the most responsible physician (MRP) for inpatients admitted under his / her name.</li><li> For inpatients admitted under his / her name, develops discharge plan on day of admission and involves discharge-planning service as early as possible if warranted.</li><li> Assesses inpatients that are admitted under his / her name at least once daily and ensures documentation of daily assessment and plan of care in daily progress notes using SOAP format.</li><li> Responds to medical consultations in timely manner.</li><li> Documents medical interventions that he / she performs on patients in a timely manner.</li><li> Strictly follows Fakeeh care standards for documentation in medical records</li><li> Responsible for timely completion and authentication of discharge summaries for patients admitted under his / her name. Also responsible for ensuring that indicated discharge instructions and education on take home medications is done prior to patients discharge.</li><li> Attends to Fakeeh Health Care facility duties and responds to calls from the facility as per the departmental / section call schedule.</li><li> Attends departmental and general staff meetings and contributes ideas for improving efficiency, productivity and patient satisfaction.</li><li> Responsible for writing medical reports of his / her patients in a timely manner an das per Fakeeh care format</li><li> Contributes to teaching rounds and teaching activities as requested by chairperson of medical department.</li><li> Educates patients and their families about health conditions, treatments and preventative measures.</li><li> Other duties as assigned within the scope of responsibility and requirements of the job.<br><br></li></ul><strong>Requirements<br><br></strong>Skills and Abilities:<br><br><ul><li> Must be able to clearly communicate with patients and their families, physicians and non-medical staff.</li><li> Microsoft computer skills.</li><li> Should have good organization skills and be able to work in high stress situations.<br><br></li></ul><strong>Experience<br><br></strong>Completion of experience according to the regional health regulatory authority (as mentioned in education) within the field of specialty, in recognized medical centers.<br><br><strong>Education<br><br></strong>Completion of structured training in the field of specialty or subspecialty in a recognized medical center, and obtaining the highest clinical degree in that field of<br><br>specialty that can be granted by that medical center.<br><br>Language: Excellent command of oral and written English and Arabic.<br><br><strong>Licenses / Certifications<br><br></strong>License for practice as per the regional health regulatory authority e.g. (SCFHS /<br><br>DHA), BLS and advanced license if applicable.

<p>Handle internal and external guest communications promptly and professionally, maintaining a warm and engaging SLS tone. Serve as a central point of contact for guest inquiries, requests, and service needs throughout their stay. Provide clear and accurate information about hotel facilities, dining, spa, activities, promotions, services, and local attractions. Coordinate guest requests with relevant departments, including Housekeeping, Engineering, Room Service, Front Office, and other operational teams. Log, track, and follow up on guest requests to ensure timely completion and a seamless guest experience. Handle guest feedback and concerns professionally, taking appropriate action and escalating matters when required. Manage wake-up call requests accurately and follow established procedures for unanswered calls. Transfer calls and communications accurately to the appropriate departments, guest rooms, or colleagues when required. Support Front Office operations during night hours, including assisting with room availability and booking inquiries when required. Respond calmly and efficiently to emergency communications and follow established hotel emergency procedures. Maintain strict confidentiality and security when handling guest information and sensitive operational matters. Accurately record guest messages, requests, service notes, and relevant information in Opera PMS and other designated hotel systems. Review and maintain accurate guest information in hotel systems in accordance with established procedures. Monitor communication systems and promptly report any technical issues to the Supervisor or Engineering team. Maintain accurate daily logs and operational reports relating to guest requests, communications, and service performance. Stay updated on daily arrivals, in-house VIPs, special occasions, events, hotel activities, and relevant operational information. Promote appropriate hotel services and experiences based on guest needs and preferences.</p><p><strong>Desired Candidate Profile</strong></p><p>High School Diploma or higher; a qualification in Hospitality, Guest Services, or a related field is preferred. Minimum 1 2 years of experience in Guest Services, Front Office, Call Centre, PBX, or a similar guest-facing role, preferably within a luxury or lifestyle hotel. Excellent command of spoken and written English is essential, with a clear, confident, and professional telephone manner. Proficiency in Microsoft Office and Opera PMS; experience with hotel communication or guest request management systems is an advantage. Strong guest service, communication, and interpersonal skills with a warm and professional approach. Ability to multitask, prioritize, and respond efficiently in a fast-paced environment. Excellent attention to detail with a strong commitment to guest privacy and confidentiality. Strong coordination and follow-up skills, with the ability to communicate effectively across hotel departments. Proactive, flexible, and composed under pressure, with a genuine passion for delivering exceptional guest experiences. Comfortable working effectively within a diverse and multicultural team environment.</p>

<p>Handle internal and external guest communications promptly and professionally, maintaining a warm and engaging SLS tone. Serve as a central point of contact for guest inquiries, requests, and service needs throughout their stay. Provide clear and accurate information about hotel facilities, dining, spa, activities, promotions, services, and local attractions. Coordinate guest requests with relevant departments, including Housekeeping, Engineering, Room Service, Front Office, and other operational teams. Log, track, and follow up on guest requests to ensure timely completion and a seamless guest experience. Handle guest feedback and concerns professionally, taking appropriate action and escalating matters when required. Manage wake-up call requests accurately and follow established procedures for unanswered calls. Transfer calls and communications accurately to the appropriate departments, guest rooms, or colleagues when required. Support Front Office operations during night hours, including assisting with room availability and booking inquiries when required. Respond calmly and efficiently to emergency communications and follow established hotel emergency procedures. Maintain strict confidentiality and security when handling guest information and sensitive operational matters. Accurately record guest messages, requests, service notes, and relevant information in Opera PMS and other designated hotel systems. Review and maintain accurate guest information in hotel systems in accordance with established procedures. Monitor communication systems and promptly report any technical issues to the Supervisor or Engineering team. Maintain accurate daily logs and operational reports relating to guest requests, communications, and service performance. Stay updated on daily arrivals, in-house VIPs, special occasions, events, hotel activities, and relevant operational information. Promote appropriate hotel services and experiences based on guest needs and preferences.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High School Diploma or higher; a qualification in Hospitality, Guest Services, or a related field is preferred.</li><li>Minimum 1 2 years of experience in Guest Services, Front Office, Call Centre, PBX, or a similar guest-facing role, preferably within a luxury or lifestyle hotel.</li><li>Excellent command of spoken and written English is essential, with a clear, confident, and professional telephone manner.</li><li>Proficiency in Microsoft Office and Opera PMS; experience with hotel communication or guest request management systems is an advantage.</li><li>Strong guest service, communication, and interpersonal skills with a warm and professional approach.</li><li>Ability to multitask, prioritize, and respond efficiently in a fast-paced environment.</li><li>Excellent attention to detail with a strong commitment to guest privacy and confidentiality.</li><li>Strong coordination and follow-up skills, with the ability to communicate effectively across hotel departments.</li><li>Proactive, flexible, and composed under pressure, with a genuine passion for delivering exceptional guest experiences.</li><li>Comfortable working effectively within a diverse and multicultural team environment.</li></ul>

<p>Handle internal and external guest communications promptly and professionally, maintaining a warm and engaging SLS tone. Serve as a central point of contact for guest inquiries, requests, and service needs throughout their stay. Provide clear and accurate information about hotel facilities, dining, spa, activities, promotions, services, and local attractions. Coordinate guest requests with relevant departments, including Housekeeping, Engineering, Room Service, Front Office, and other operational teams. Log, track, and follow up on guest requests to ensure timely completion and a seamless guest experience. Handle guest feedback and concerns professionally, taking appropriate action and escalating matters when required. Manage wake-up call requests accurately and follow established procedures for unanswered calls. Transfer calls and communications accurately to the appropriate departments, guest rooms, or colleagues when required. Support Front Office operations during night hours, including assisting with room availability and booking inquiries when required. Respond calmly and efficiently to emergency communications and follow established hotel emergency procedures. Maintain strict confidentiality and security when handling guest information and sensitive operational matters. Accurately record guest messages, requests, service notes, and relevant information in Opera PMS and other designated hotel systems. Review and maintain accurate guest information in hotel systems in accordance with established procedures. Monitor communication systems and promptly report any technical issues to the Supervisor or Engineering team. Maintain accurate daily logs and operational reports relating to guest requests, communications, and service performance. Stay updated on daily arrivals, in-house VIPs, special occasions, events, hotel activities, and relevant operational information. Promote appropriate hotel services and experiences based on guest needs and preferences.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High School Diploma or higher; a qualification in Hospitality, Guest Services, or a related field is preferred.</li><li>Minimum 1 2 years of experience in Guest Services, Front Office, Call Centre, PBX, or a similar guest-facing role, preferably within a luxury or lifestyle hotel.</li><li>Excellent command of spoken and written English is essential, with a clear, confident, and professional telephone manner.</li><li>Proficiency in Microsoft Office and Opera PMS; experience with hotel communication or guest request management systems is an advantage.</li><li>Strong guest service, communication, and interpersonal skills with a warm and professional approach.</li><li>Ability to multitask, prioritize, and respond efficiently in a fast-paced environment.</li><li>Excellent attention to detail with a strong commitment to guest privacy and confidentiality.</li><li>Strong coordination and follow-up skills, with the ability to communicate effectively across hotel departments.</li><li>Proactive, flexible, and composed under pressure, with a genuine passion for delivering exceptional guest experiences.</li><li>Comfortable working effectively within a diverse and multicultural team environment.</li></ul>

Job description:<br><br>Job Purpose:The Assistant Officer Recovery & Post-Flight Support responsibility is to coordinate cargo recovery operations, ensuring effective resolution and communication with customers and stakeholders by determining requirements and fulfilling requests of post-flight support while ensuring exceptional customer service in compliance with the company’s policies and procedures. Job Accountabilities: Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Communicate and coordinate with customers, stations, internal and external stockholders to finalize the out of kingdom and in kingdom requests. Collect feedback from customers on recovery operations and support services. Providing customers with timely updates on recovery status Comprehensive reports detailing recovery actions taken, challenges faced, and resolutions. Gathering data on cargo condition and recovery outcomes for future improvement. Coordinate securing facilities for storing recovered cargo until it can be assessed or delivered. Maintains and updates the call center database by entering the required service to track the quality of the inquiry’s outcome and ensure compliance to the policies and procedures. Ensures fulfilling requests by clarifying desired information; completing transactions; forwarding requests Coordinates with the finance department in the event of customer reimbursement. Tracking shipment status by follow-up and coordinating with involved stations (In-Out kingdom) directly in case of collecting, analyzing info related to lost/damaged cargo. Qualifications and Experience: Bachelor’s degree in business administration, Marketing or related field. A minimum of 0 – 1 years of experience in the same or similar field.

<h3 >About the Opportunity</h3> <p >King Faisal Specialist Hospital &amp; Research Center (KFSH) in Medina is seeking a dedicated <strong >Consultant, Gastroenterology</strong> to join its medical team. This full-time position offers an opportunity to contribute to high-quality patient care within a leading medical institution.</p> <h3 >Role Summary</h3> <p >The Consultant, Gastroenterology is responsible for the comprehensive diagnosis and treatment of medical diseases and conditions within the Gastroenterology specialty. This role involves providing expert medical care in strict accordance with current medical staff bylaws, rules, regulations, and the Hospital’s established policies and procedures.</p> <h3 >Key Responsibilities</h3> <ul > <li >Provide high-quality patient care across all aspects of Gastroenterology, aligned with approved clinical privileges.</li> <li >Deliver timely inpatient and emergency room consultations upon request, adhering to prescribed hospital timeframes.</li> <li >Ensure accurate, legible, and timely completion of all medical records.</li> <li >Participate in on-call services, maintaining availability and response within hospital policy guidelines.</li> <li >Conduct daily morning rounds to identify patients ready for transfer or discharge.</li> <li >Ensure transfer and discharge orders are documented 24 hours prior to the planned event.</li> <li >Perform any additional clinical responsibilities related to the specialty as assigned.</li> <li >Provide orientation, bedside training, and supervision to interns, residents, and fellows.</li> <li >Actively participate in departmental educational activities and training programs.</li> <li >Engage in national and international medical conferences to stay abreast of advancements.</li> <li >Maintain and enhance professional knowledge and fulfill continuing education requirements.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Seven (7) years of training in a relevant specialty or subspecialty.</li> <li >Postgraduate training experience must be equal to or exceed seven (7) years in the subspecialty.</li> <li >A minimum of 5 to 10 years of overall experience is required for this role.</li> </ul> <h3 >Work Setting</h3> <p >This is a full-time position based at King Faisal Specialist Hospital &amp; Research Center in Medina. The role operates within a structured medical environment dedicated to delivering exceptional patient care and fostering professional development.</p> <h3 >Application Information</h3> <p >We invite qualified candidates to apply for this significant role within our esteemed institution. Salary details will be discussed confidentially during the interview process.</p>

<h3 >About the Opportunity</h3> <p >King Faisal Specialist Hospital &amp; Research Center (KFSH) in Medina is seeking a dedicated <strong >Consultant, Medical Oncology</strong> to join its medical team. This full-time position involves the expert diagnosis and treatment of medical diseases and conditions, alongside the provision of comprehensive medical care in the specialized field of Medical Oncology. The role operates in strict accordance with current medical staff bylaws, rules, regulations, and established Hospital policies and procedures.</p> <h3 >Role Summary</h3> <p >The Consultant, Medical Oncology is integral to delivering high-quality patient care and specialized medical services within KFSH. This position requires a commitment to clinical excellence, meticulous medical record-keeping, and active participation in the hospital's educational and professional development initiatives. The successful candidate will ensure all clinical activities comply with regulatory standards and internal protocols.</p> <h3 >Key Responsibilities</h3> <ul > <li >Provide high-quality patient care across all aspects of Medical Oncology, in line with approved clinical privileges.</li> <li >Deliver timely consultation services for inpatient and emergency room requests, adhering to prescribed hospital timeframes.</li> <li >Ensure the timely completion, accuracy, and legibility of all medical records.</li> <li >Participate in on-call services, ensuring availability and prompt response within hospital policy guidelines.</li> <li >Conduct daily morning rounds to identify patients suitable for transfer or discharge.</li> <li >Ensure that transfer or discharge orders are documented 24 hours prior to the scheduled event.</li> <li >Perform additional clinical responsibilities related to the specialty as assigned.</li> <li >Provide orientation, bedside training, and supervision to interns, residents, and fellows.</li> <li >Actively participate in the Department’s educational activities and training programs.</li> <li >Engage in national and international medical conferences to stay current with advancements.</li> <li >Maintain and enhance professional knowledge through continuous education.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A minimum of <strong >seven (7) years</strong> of specialized training in Medical Oncology or a related subspecialty.</li> <li >Postgraduate training experience must cumulatively equal or exceed seven (7) years in the subspecialty.</li> </ul> <h3 >Work Environment</h3> <p >This full-time role is based at King Faisal Specialist Hospital &amp; Research Center in Medina, a prominent institution dedicated to advanced medical care and research. The position operates within a dynamic clinical setting, requiring adherence to stringent hospital policies and procedures to ensure optimal patient outcomes.</p> <h3 >Application Information</h3> <p >Candidates who meet the specified qualifications and experience are invited to apply for this professional opportunity.</p>

<h3 >About the Opportunity</h3> <p >King Faisal Specialist Hospital &amp; Research Center (KFSH) in Medina is seeking a dedicated <strong >Assistant Consultant, Medical Oncology</strong> to join its full-time medical team. This role is central to providing high-quality medical care within the specialized field of Medical Oncology, supporting the hospital's commitment to patient well-being and clinical excellence.</p> <h3 >Role Purpose and Scope</h3> <p >The Assistant Consultant contributes significantly to patient care and management under the guidance of a Consultant. Beyond direct patient interaction, this position involves supervising medical trainees and ensuring strict adherence to the current medical staff bylaws, rules, regulations, and the Hospital’s established policies and procedures. The role requires a professional with 2-5 years of experience in a relevant medical field.</p> <h3 >Key Responsibilities</h3> <ul > <li >Assist the Consultant in providing comprehensive patient care and management within Medical Oncology, upholding Hospital standards.</li> <li >Deliver high-quality patient care across all aspects of Medical Oncology, consistent with approved clinical privileges.</li> <li >Provide inpatient and emergency room consultations promptly upon request, adhering to Hospital policy timeframes.</li> <li >Ensure the timely completion, accuracy, and legibility of all medical records.</li> <li >Provide on-call service, ensuring availability and timely response as per Hospital policy.</li> <li >Conduct daily morning rounds to identify patients ready for discharge and ensure discharge orders are written 24 hours prior to discharge.</li> <li >Perform other assigned clinical responsibilities relevant to the Medical Oncology specialty.</li> </ul> <h3 >Training and Professional Development</h3> <ul > <li >Provide orientation, bedside training, and supervision to interns, residents, and fellows as assigned.</li> <li >Actively participate in the department’s educational activities and training programs.</li> <li >Partake in national and international medical conferences to stay abreast of advancements.</li> <li >Maintain and enhance professional knowledge, fulfilling all continuing education requirements.</li> </ul> <h3 >Experience Requirements</h3> <p >Candidates for this Assistant Consultant position are expected to possess <strong >2-5 years of relevant experience</strong> in Medical Oncology or a closely related medical field. This experience should demonstrate a strong foundation in patient care, clinical procedures, and medical supervision.</p> <h3 >Work Setting</h3> <p >This is a full-time position based at King Faisal Specialist Hospital &amp; Research Center in Medina. The successful candidate will work within a dynamic clinical environment dedicated to specialized medical care and continuous professional growth.</p>

<p>Experience in incident response plan, and knowledge in SOC policy, process and procedure, Create and develop Cyber security center processes and procedures.<br>Experience in Security Information and Event Management (SIEM). Work with SIEM engineer and other security teams developing and refining correlation rules.<br>Experience in IR tools &amp; solutions related to detection, investigation and response, analyze security event and provide guidance to team members.<br>Excellent verbal and written communication skills including the ability to clearly articulate technical and strategic level cyber matters to a variety of audiences.<br>Produces cyber intelligence reports communicating technical issues to a broad audience including information security staff, non-technical business representatives, and senior management.<br>Strong analytical and organizational skills, leadership skills, the ability to lead cyber team and provide on call support after business hours.<br>Administration of EDR (Endpoint Detection and Response) Technology.<br>Deploy, upgrade, and maintain EDR agents across Windows, macOS, and Linux.<br>Monitor agent health and troubleshoot where agents are not reporting.<br>Develop and manage EDR policies.<br>Integration of EDR with SIEM and other Security tools.<br>Administration of NDR (Endpoint Detection and Response) Technology<br>Develop and manage NDR policies.<br>Integration of NDR with SIEM and other Security tools.<br>Create and add custom correlation rules for EDR/NDR.<br>Periodically review existing EDR/NDR Configurations and propose any new enhancements as applicable.<br>Manage support tickets with EDR/NDR support, as necessary.<br> </p> <p> </p> <p> </p> <p> </p> <p>Preferred candidates with certifications like GIAC GCIH, GMON, GCFA, or similar certificate.</p> <p> </p> <p> </p> <p> </p><p><strong>Desired Candidate Profile</strong></p><p>Preferred candidates with certifications like GIAC GCIH, GMON, GCFA, or similar certificate.</p>

<p> <strong>About the Role</strong> <br> We are looking for a Senior Network Specialist to design, implement, and maintain our LAN and WAN networks, internet systems, and network security, ensuring reliable, secure, and high-performing connectivity across the organization.</p> <p> <strong>Key Responsibilities</strong> </p> <ul> <li>Design and deploy internal and external networks to ensure effective and secure connectivity.</li> <li>Install and maintain network devices and software, and perform regular maintenance and upgrades to improve performance and security.</li> <li>Assign routing protocols and configure routing tables to protect networks from external threats.</li> <li>Install and support LAN, WAN, internet, and ISP circuits.</li> <li>Work closely with other IT teams to ensure seamless integration of networks with other systems.</li> <li>Identify and resolve technical network issues, including faults and security incidents, and report on them regularly.</li> <li>Monitor network stability and performance, assess user needs, and define requirements for new network projects.</li> <li>Provide user support and assistance for network-related issues.</li> <li>Ensure LAN/WAN connectivity across the infrastructure complies with company technical standards.</li> <li>Manage IT infrastructure, including PCs, printers, routers, switches, firewalls, phones, PDAs, smartphones, biometric and CCTV devices, and call center services.</li> <li>Plan, implement, and enhance the network and underlying infrastructure while maintaining network security.</li> <li>Submit monthly reports on completed tasks to the direct manager.</li> <li>Maintain strict confidentiality of all work-related information.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor s degree in Information Technology or a related field (IT degree preferred).</li> <li>2 5 years of experience in a Systems Administration department (experience in systems administration preferred).</li> <li>Strong communication, teamwork, and problem-solving skills, with a sense of ownership and initiative.</li> </ul>

<p><strong>About the Role<br></strong> We are looking for a Senior Network Specialist to design, implement, and maintain our LAN and WAN networks, internet systems, and network security, ensuring reliable, secure, and high-performing connectivity across the organization.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design and deploy internal and external networks to ensure effective and secure connectivity.</li><li>Install and maintain network devices and software, and perform regular maintenance and upgrades to improve performance and security.</li><li>Assign routing protocols and configure routing tables to protect networks from external threats.</li><li>Install and support LAN, WAN, internet, and ISP circuits.</li><li>Work closely with other IT teams to ensure seamless integration of networks with other systems.</li><li>Identify and resolve technical network issues, including faults and security incidents, and report on them regularly.</li><li>Monitor network stability and performance, assess user needs, and define requirements for new network projects.</li><li>Provide user support and assistance for network-related issues.</li><li>Ensure LAN/WAN connectivity across the infrastructure complies with company technical standards.</li><li>Manage IT infrastructure, including PCs, printers, routers, switches, firewalls, phones, PDAs, smartphones, biometric and CCTV devices, and call center services.</li><li>Plan, implement, and enhance the network and underlying infrastructure while maintaining network security.</li><li>Submit monthly reports on completed tasks to the direct manager.</li><li>Maintain strict confidentiality of all work-related information.<br><br><br></li></ul><strong>Requirements<br><br><br></strong><ul><li>Bachelor's degree in Information Technology or a related field (IT degree preferred).</li><li>2-5 years of experience in a Systems Administration department (experience in systems administration preferred).</li><li>Strong communication, teamwork, and problem-solving skills, with a sense of ownership and initiative.</li></ul>

<strong>Application Deadline: </strong>31 December 2026<br><br><strong>Department: </strong>Customer Support Ops<br><br><strong>Employment Type: </strong>Full Time<br><br><strong>Location: </strong>KSA<br><br><strong>Reporting To: </strong>ibrahim.alhuwayshil@tabby.sa<br><br><strong>Compensation: </strong>SR6,000 - SR7,500 / month<br><br><strong>Description<br><br></strong><strong>Kick-Start Your Future at Tabby’s Recruitment Day (Open day, walk in interviews are welcome)<br><br>1st Open days; dates and location<br><br></strong><ul><li>Date: Feb 1st till Feb 4th </li><li>Time: 09:00 AM – 5:00 PM</li><li> Address: https://maps.app.goo.gl/u9Nvvoi7zSeW8TYM8</li><li> Eligibility: Saudi Nationals only!</li><li> Requirement: Proficiency in Arabic &amp; English<br><br><br></li></ul>Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.<br><br>We’re also a financial company, please note that some of our products <strong>charge interest</strong>.<br><br>We’re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you’re motivated, professional, and want to be part of a growing company, read further.<br><br>Key Responsibilities<br><br><ul><li>Support our customers through phone, chat, and email in both English and Arabic </li><li>Answer questions, solve problems, and make sure customers have a good experience</li><li>Follow clear guidelines and use tools to help customers quickly and correctly<br><br><br></li></ul>What We’re Looking For<br><br><ul><li>You speak and write clearly in both Arabic and English (B2 level or above in English)</li><li>You’re comfortable with 24/7 rotational shifts and can work from the office</li><li>You’re helpful, calm under pressure, quick to learn, and take your work seriously.<br></li></ul>

<p> <strong>Job Purpose: </strong> </p> <p>Performs assessment and management of patients with an evidence-based approach, according to standards of care, and in compliance with Fakeeh Care bylaws, policies and procedures.</p> <p> <strong>Key Responsibilities and Duties: </strong> </p> <ol> <li>Performs clinical duties as per his / her assigned clinical privileges.</li> <li>Assesses his / her patients thoroughly (eg. clinical, socioeconomic, psychological and functional assessments) and documents patients' assessment in patients' medical records.</li> <li>Develops a plan of care for patients using an evidence-based approach and following standards of care, and documents the plan of care in patients medical record.</li> <li>Ensures that patients plan of care that is put by him/her is being implemented in a timely manner.</li> <li>Becomes the most responsible physician (MRP) for inpatients admitted under his / her name.</li> <li>For inpatients admitted under his / her name, develops discharge plan on day of admission and involves discharge-planning service as early as possible if warranted.</li> <li>Assesses inpatients that are admitted under his / her name at least once daily and ensures documentation of daily assessment and plan of care in daily progress notes using SOAP format.</li> <li>Responds to medical consultations in timely manner.</li> <li>Documents medical interventions that he / she performs on patients in a timely manner.</li> <li>Strictly follows Fakeeh care standards for documentation in medical records</li> <li>Responsible for timely completion and authentication of discharge summaries for patients admitted under his / her name. Also responsible for ensuring that indicated discharge instructions and education on take home medications is done prior to patients discharge.</li> <li>Attends to Fakeeh Health Care facility duties and responds to calls from the facility as per the departmental / section call schedule.</li> <li>Attends departmental and general staff meetings and contributes ideas for improving efficiency, productivity and patient satisfaction.</li> <li>Responsible for writing medical reports of his / her patients in a timely manner an das per Fakeeh care format</li> <li>Contributes to teaching rounds and teaching activities as requested by chairperson of medical department.</li> <li>Educates patients and their families about health conditions, treatments and preventative measures.</li> <li>Other duties as assigned within the scope of responsibility and requirements of the job.</li> </ol> <p> <strong>All Fakeeh Care employees are responsible for continuous improvement, including:</strong> </p> <ol> <li>Performing all duties and tasks in a manner that supports Fakeeh s Person-Centered care values.</li> <li>Actively contributing to continuous improvement initiatives, within the scope of the role.</li> <li>Adherence to safety protocols and proactively seeking to address any job-related safety concerns.</li> <li>Maintaining strict confidentiality of all sensitive information accessed or encountered during work.</li> <li>Complying with cybersecurity policies and standards to protect Fakeeh s systems and participating in awareness training and initiatives to prevent cyber threats.</li> <li>Adhering to and upholding Fakeeh Care s code of conduct, policies and ethical standards.</li> <li>Completion of mandatory education as per the requirement, at least one month prior to expiration.</li> </ol> <p> <br> </p><p> <strong>Skills and Abilities: </strong> <strong> </strong> </p> <ul> <li>Must be able to clearly communicate with patients and their families, physicians and non-medical staff.</li> <li>Microsoft computer skills.</li> <li>Should have good organization skills and be able to work in high stress situations.</li> </ul> <p> <strong>Experience</strong>: </p> <p>Completion of experience according to the regional health regulatory authority (as mentioned in education) within the field of specialty, in recognized medical centers.</p> <p> <strong>Education:</strong> <strong> </strong> </p> <p>Completion of structured training in the field of specialty or subspecialty in a recognized medical center, and obtaining the highest clinical degree in that field of specialty that can be granted by that medical center.</p> <p> <strong>Language:</strong> <strong> </strong> </p> <p>Excellent command of oral and written English and Arabic.</p> <p> <strong>Licenses / Certifications:</strong> <strong> </strong> </p> <p>License for practice as per the regional health regulatory authority e.g. (SCFHS / DHA), BLS and advanced license if applicable.</p> <p> <br> </p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Skills and Abilities: </strong> <strong> </strong> </p> <ul> <li>Must be able to clearly communicate with patients and their families, physicians and non-medical staff.</li> <li>Microsoft computer skills.</li> <li>Should have good organization skills and be able to work in high stress situations.</li> </ul> <p> <strong>Experience</strong>: </p> <p>Completion of experience according to the regional health regulatory authority (as mentioned in education) within the field of specialty, in recognized medical centers.</p> <p> <strong>Education:</strong> <strong> </strong> </p> <p>Completion of structured training in the field of specialty or subspecialty in a recognized medical center, and obtaining the highest clinical degree in that field of specialty that can be granted by that medical center.</p> <p> <strong>Language:</strong> <strong> </strong> </p> <p>Excellent command of oral and written English and Arabic.</p> <p> <strong>Licenses / Certifications:</strong> <strong> </strong> </p> <p>License for practice as per the regional health regulatory authority e.g. (SCFHS / DHA), BLS and advanced license if applicable.</p> <p> <br> </p>

<p> <strong>Job Purpose: </strong> </p> <p>Performs assessment and management of patients with an evidence-based approach, according to standards of care, and in compliance with Fakeeh Care bylaws, policies and procedures.</p> <p> <strong>Key Responsibilities and Duties: </strong> </p> <ol> <li>Performs clinical duties as per his / her assigned clinical privileges.</li> <li>Assesses his / her patients thoroughly (eg. clinical, socioeconomic, psychological and functional assessments) and documents patients' assessment in patients' medical records.</li> <li>Develops a plan of care for patients using an evidence-based approach and following standards of care, and documents the plan of care in patients medical record.</li> <li>Ensures that patients plan of care that is put by him/her is being implemented in a timely manner.</li> <li>Becomes the most responsible physician (MRP) for inpatients admitted under his / her name.</li> <li>For inpatients admitted under his / her name, develops discharge plan on day of admission and involves discharge-planning service as early as possible if warranted.</li> <li>Assesses inpatients that are admitted under his / her name at least once daily and ensures documentation of daily assessment and plan of care in daily progress notes using SOAP format.</li> <li>Responds to medical consultations in timely manner.</li> <li>Documents medical interventions that he / she performs on patients in a timely manner.</li> <li>Strictly follows Fakeeh care standards for documentation in medical records</li> <li>Responsible for timely completion and authentication of discharge summaries for patients admitted under his / her name. Also responsible for ensuring that indicated discharge instructions and education on take home medications is done prior to patients discharge.</li> <li>Attends to Fakeeh Health Care facility duties and responds to calls from the facility as per the departmental / section call schedule.</li> <li>Attends departmental and general staff meetings and contributes ideas for improving efficiency, productivity and patient satisfaction.</li> <li>Responsible for writing medical reports of his / her patients in a timely manner an das per Fakeeh care format</li> <li>Contributes to teaching rounds and teaching activities as requested by chairperson of medical department.</li> <li>Educates patients and their families about health conditions, treatments and preventative measures.</li> <li>Other duties as assigned within the scope of responsibility and requirements of the job.</li> </ol> <p> <strong>All Fakeeh Care employees are responsible for continuous improvement, including:</strong> </p> <ol> <li>Performing all duties and tasks in a manner that supports Fakeeh s Person-Centered care values.</li> <li>Actively contributing to continuous improvement initiatives, within the scope of the role.</li> <li>Adherence to safety protocols and proactively seeking to address any job-related safety concerns.</li> <li>Maintaining strict confidentiality of all sensitive information accessed or encountered during work.</li> <li>Complying with cybersecurity policies and standards to protect Fakeeh s systems and participating in awareness training and initiatives to prevent cyber threats.</li> <li>Adhering to and upholding Fakeeh Care s code of conduct, policies and ethical standards.</li> <li>Completion of mandatory education as per the requirement, at least one month prior to expiration.</li> </ol> <p> <br> </p><p> <strong>Skills and Abilities: </strong> <strong> </strong> </p> <ul> <li>Must be able to clearly communicate with patients and their families, physicians and non-medical staff.</li> <li>Microsoft computer skills.</li> <li>Should have good organization skills and be able to work in high stress situations.</li> </ul> <p> <strong>Experience</strong>: </p> <p>Completion of experience according to the regional health regulatory authority (as mentioned in education) within the field of specialty, in recognized medical centers.</p> <p> <strong>Education:</strong> <strong> </strong> </p> <p>Completion of structured training in the field of specialty or subspecialty in a recognized medical center, and obtaining the highest clinical degree in that field of specialty that can be granted by that medical center.</p> <p> <strong>Language:</strong> <strong> </strong> </p> <p>Excellent command of oral and written English and Arabic.</p> <p> <strong>Licenses / Certifications:</strong> <strong> </strong> </p> <p>License for practice as per the regional health regulatory authority e.g. (SCFHS / DHA), BLS and advanced license if applicable.</p> <p> <br> </p><p><strong>Desired Candidate Profile</strong></p><ul><li>Must be able to clearly communicate with patients and their families, physicians and non-medical staff.</li><li>Microsoft computer skills.</li><li>Should have good organization skills and be able to work in high stress situations.</li></ul><p>Completion of experience according to the regional health regulatory authority (as mentioned in education) within the field of specialty, in recognized medical centers.</p><p>Completion of structured training in the field of specialty or subspecialty in a recognized medical center, and obtaining the highest clinical degree in that field of specialty that can be granted by that medical center.</p><p>Excellent command of oral and written English and Arabic.</p><p>License for practice as per the regional health regulatory authority e.g. (SCFHS / DHA), BLS and advanced license if applicable.</p>

<strong>Position Overview<br><br></strong><strong>Details of the Division and Team: <br><br></strong>Deutsche Bank's Private Bank corporate division combines the bank's expertise in private banking with Postbank corporate division in Germany, the Private and Commercial Bank International and Wealth Management in one.<br><br>Deutsche Bank’s Wealth Management business is one of the largest wealth managers worldwide. We offer our clients a broad range of traditional and alternative investment solutions, as well as comprehensive advice on all aspects of Wealth Management. As a trusted partner of wealthy individuals and entrepreneurs, family offices and foundations, we create lasting value for clients. We specialize in developing bespoke solutions for our clients around the world, for instance wealth planning across successive generations and international borders, asset management with individual risk management, loans and deposits. All this is possible thanks to our global network, our many years of experience and our close collaboration with the Corporate Bank, Investment Bank and DWS. We aim to become a highly competitive global wealth manager by combining financial strength and stability with trustworthy partnership and forward-thinking in order to build sustainable and beneficial client relationships. As a growth business for Deutsche Bank, we contribute towards building a more balanced, less capital intense and stable business model for the bank.<br><br><strong>Your Role<br><br></strong><ul><li>Provide fundamental support to the Team Head, Relationship Managers (RM), Investment Managers (IM) to assist in the day-to-day business activities in all aspects of client servicing and operational support.</li><li>Act as the primary point of contact for RM and client for all operational requests by liaising with key stakeholders Onshore and Offshore (Cross Border, CLM, Business Management etc)</li><li>Responsible for timely action on requests and issue resolution to meet the client/RM requirements.<br><br><br></li></ul><strong>What we will offer you: <br><br></strong>A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.<br><br><strong>You can expect: <br><br></strong><ul><li>Life Insurance </li><li>Accidental Death Insurance</li><li>Permanent Partial Disability Insurance</li><li> Private Medical Insurance for you, your spouse and dependent children</li><li>Flexible working arrangements</li><li>30 days of annual paid leave, plus public holiday &amp; Flexible Working Arrangement</li><li>DB contributions to Employee Workplace Savings "Gosi” plan (for Saudi nationals only)<br><br><br></li></ul><strong>Your key responsibilities:<br><br></strong><ul><li>Handle and respond to RM requests and client queries related but not restricted to account documentation, account balances, account maintenance activity, statement information, general product and/or service information.</li><li>When required, attend client meetings along with RM to provide support to meet client requirements.</li><li>Assist RM in new account opening process – preparation of comprehensive account opening pack for submission to CLM team post client signature. Possess good knowledge for review and preparation of client signed quality packs including Booking Centre documents to be submitted to local CLM team for New Account opening.</li><li>Assist RM in liaising with CLM/AFC/OBS/KYC Review Team for follow up/provide additional information/documentation if requested.</li><li>Follow up on any Booking Centre/Regulatory document deficiencies promptly to help RMs achieve their Key Risk Indicators (KRIs).</li><li>Ensure all operational tasks related to client accounts are completed in a timely manner to ensure satisfactory service levels to clients.</li><li>Ensure timely assistance in input of call reports (provided by RM) and proper record retention of call reports in Group shared folders (protected at all times) wherever applicable.</li><li>Remain current and thorough on operational processes, services and firm’s systems/applications.</li><li>Develop good understanding of the governing regulatory framework and upholding relevant policies/procedures to mitigate risks; ensuring that the Bank is protected.</li><li>Support RMs in performing client after-sales tasks and coordination of marketing events invitations and approvals.</li><li>Where applicable, managing the daily mailing of documentation to the relevant booking centres.</li><li>Fostering strong working relationships across coverage, product and infrastructure divisions.</li><li>Participate in all AM group projects and meetings. Handle any regulatory/non-regulatory projects within the stipulated deadlines.</li><li>Liaise with IT for arranging any Video conference meetings/calls.</li><li>Ensure back-up responsibilities in the absence of other support staff to ensure business continuity.<br><br><br></li></ul><strong>Your skills and experience:<br><br></strong><ul><li>Bachelor’s degree or equivalent, Master is a plus</li><li>Fluency in English, Arabic is a plus (written and verbal)</li><li>Minimum 5 years experience in wealth management as assistant or in a sales support role</li><li>Able to manage time and multitask</li><li>Strong inter-personal, communication and consulting skills</li><li>Excellent teamwork skills and the ability to work in virtual global teams and a matrix organization</li><li>Client Centric<br><br><br></li></ul><strong>How we’ll support you: <br><br></strong><ul><li>Flexible working to assist you balance your personal priorities</li><li>Coaching and support from experts in your team</li><li>A culture of continuous learning to aid progression</li><li>A range of flexible benefits that you can tailor to suit your needs</li><li>Training and development to help you excel in your career<br><br><br></li></ul><strong>About us and our teams:<br><br></strong>Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.<br><br><strong>Deutsche Bank &amp; Diversity<br><br></strong>Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.<br><br>We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

<p>Job Overview We are seeking a professional, friendly, and dependable Customer Service Specialist to join our team in a fully remote capacity. The successful candidate will serve as an important point of contact for customers, providing timely assistance, resolving questions and concerns, maintaining accurate customer records, and ensuring every interaction reflects a high standard of service. The ideal candidate is an excellent communicator who is patient, organized, solution-focused, and comfortable assisting customers through email, phone, live chat, and other digital communication channels . You should be able to work independently, manage multiple customer requests, and remain professional when handling challenging situations.</p><p><b>Key Responsibilities</b></p><p>Customer Support</p><ul><li>Respond promptly and professionally to customer questions through email, telephone, live chat, and other approved communication channels.</li><li>Provide accurate information regarding products, services, accounts, orders, company policies, and procedures.</li><li>Listen carefully to customer concerns and identify appropriate solutions.</li><li>Resolve routine customer complaints and service issues efficiently.</li><li>Escalate complex or sensitive cases to the appropriate department or supervisor.</li><li>Follow up with customers when necessary to ensure issues have been successfully resolved.</li><li>Maintain a friendly, respectful, and professional approach during every customer interaction.</li><li>Assist customers with account-related questions and basic troubleshooting.</li><li>Guide customers through company processes, online services, forms, or account procedures.</li><li>Help create a positive customer experience that encourages satisfaction and long-term loyalty.</li></ul><p>Email &amp; Live Chat Support</p><ul><li>Monitor customer service inboxes and respond to incoming inquiries.</li><li>Manage multiple live-chat conversations while maintaining accuracy and professionalism.</li><li>Draft clear, concise, and helpful written responses.</li><li>Use approved templates when appropriate while personalizing responses to the customer's situation.</li><li>Maintain appropriate response times according to company service standards.</li><li>Route requests to other departments when specialized assistance is required.</li></ul><p>Customer Records &amp; Data Entry</p><ul><li>Accurately document customer interactions in CRM or customer-management systems.</li><li>Create and update customer profiles and account information.</li><li>Record complaints, requests, resolutions, and follow-up actions.</li><li>Verify customer information before making authorized account changes.</li><li>Maintain complete and accurate service records.</li><li>Identify incorrect or incomplete customer information and update records when appropriate.</li><li>Protect customer information and maintain confidentiality at all times.</li></ul><p>Order &amp; Account Support</p><p>Depending on business requirements, responsibilities may include:</p><ul><li>Assisting customers with order questions.</li><li>Providing order and delivery status information.</li><li>Processing authorized cancellations, returns, or exchanges.</li><li>Helping customers understand billing or invoice information.</li><li>Updating customer contact or account information.</li><li>Coordinating with operations, sales, billing, or fulfillment teams to resolve customer concerns.</li><li>Following established procedures for refunds, credits, or account adjustments.</li></ul><p>Key Competencies</p><ul><li>Communication: Communicates clearly, professionally, and respectfully with customers and colleagues.</li><li>Customer Focus: Demonstrates a genuine commitment to understanding customer needs and providing effective assistance.</li><li>Problem Solving: Evaluates customer concerns and identifies practical solutions within company guidelines.</li><li>Patience: Maintains professionalism when working with frustrated, confused, or dissatisfied customers.</li><li>Attention to Detail: Accurately records customer information and follows procedures carefully.</li><li>Time Management: Prioritizes inquiries effectively and maintains appropriate response times.</li><li>Adaptability: Learns new products, software, policies, and processes quickly.</li><li>Teamwork: Collaborates with other departments to resolve customer concerns.</li><li>Confidentiality: Handles customer and company information responsibly and securely.</li></ul><p>Typical Daily Activities</p><p>A typical workday may include reviewing incoming customer inquiries, answering emails, responding to live chats, handling telephone calls, updating customer accounts, investigating service issues, documenting conversations, following up on unresolved cases, and communicating with internal departments. The Customer Service Specialist may also participate in virtual team meetings, complete training activities, review updates to company policies or products, and provide feedback about recurring customer concerns.</p><p>Remote Work Requirements</p><p>Candidates should have:</p><ul><li>Reliable high-speed internet access.</li><li>A dependable computer suitable for remote customer service work.</li><li>A professional and reasonably quiet workspace.</li><li>Ability to participate in telephone and video meetings.</li><li>Reliable access to company communication systems during scheduled working hours.</li><li>Ability to maintain customer confidentiality while working remotely.</li><li>A headset or other communication equipment where required.</li><li>Additional equipment may be provided depending on company policy.</li></ul><p>Performance Expectations</p><p>Performance may be evaluated based on:</p><ul><li>Customer satisfaction.</li><li>Quality and accuracy of customer interactions.</li><li>Response and resolution times.</li><li>Number of inquiries successfully handled.</li><li>First-contact resolution where applicable.</li><li>Attendance and schedule adherence.</li><li>Accuracy of customer records.</li><li>Compliance with company policies and procedures.</li><li>Professional communication.</li><li>Effective escalation of complex customer issues.</li></ul><p>The emphasis should remain on delivering accurate, helpful, and professional customer service , rather than simply completing the highest possible number of interactions.</p><p>Working Hours</p><p>This is a remote position. Working hours may vary depending on business requirements and customer-support coverage. Candidates may be required to work:</p><ul><li>Full-time or part-time schedules.</li><li>Day or evening shifts.</li><li>Weekends or holidays where applicable.</li><li>Specific time-zone coverage depending on customer locations.</li><li>Exact scheduling requirements will be discussed during the hiring process.</li></ul><p>What We Offer</p><ul><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; additional education or customer service training is an advantage.</li><li>Previous experience in customer service, call center support, retail, administration, hospitality, sales support, or a related position is preferred.</li><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal and active-listening abilities.</li><li>Good computer and internet skills.</li><li>Comfortable using email, web-based applications, and customer-management systems.</li><li>Strong attention to detail and accurate data-entry skills.</li><li>Ability to remain professional and courteous when handling complaints.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to manage multiple customer requests and priorities.</li><li>Ability to follow established policies and procedures.</li><li>Comfortable working independently in a remote environment.</li><li>Experience with the following is beneficial: CRM and customer-support software. Live-chat platforms. Email ticketing systems. Microsoft Office. Google Workspace. Order-management systems. E-commerce customer support. Call center or contact center environments. Basic technical troubleshooting. Customer complaint resolution. Remote collaboration platforms such as Microsoft Teams, Zoom, or Slack.</li></ul>

<p>Job Overview We are seeking a professional, friendly, and dependable Customer Service Specialist to join our team in a fully remote capacity. The successful candidate will serve as an important point of contact for customers, providing timely assistance, resolving questions and concerns, maintaining accurate customer records, and ensuring every interaction reflects a high standard of service. The ideal candidate is an excellent communicator who is patient, organized, solution-focused, and comfortable assisting customers through email, phone, live chat, and other digital communication channels . You should be able to work independently, manage multiple customer requests, and remain professional when handling challenging situations.</p><p>Key Responsibilities</p><p>Customer Support</p><ul><li>Respond promptly and professionally to customer questions through email, telephone, live chat, and other approved communication channels.</li><li>Provide accurate information regarding products, services, accounts, orders, company policies, and procedures.</li><li>Listen carefully to customer concerns and identify appropriate solutions.</li><li>Resolve routine customer complaints and service issues efficiently.</li><li>Escalate complex or sensitive cases to the appropriate department or supervisor.</li><li>Follow up with customers when necessary to ensure issues have been successfully resolved.</li><li>Maintain a friendly, respectful, and professional approach during every customer interaction.</li><li>Assist customers with account-related questions and basic troubleshooting.</li><li>Guide customers through company processes, online services, forms, or account procedures.</li><li>Help create a positive customer experience that encourages satisfaction and long-term loyalty.</li></ul><p>Email &amp; Live Chat Support</p><ul><li>Monitor customer service inboxes and respond to incoming inquiries.</li><li>Manage multiple live-chat conversations while maintaining accuracy and professionalism.</li><li>Draft clear, concise, and helpful written responses.</li><li>Use approved templates when appropriate while personalizing responses to the customer's situation.</li><li>Maintain appropriate response times according to company service standards.</li><li>Route requests to other departments when specialized assistance is required.</li></ul><p>Customer Records &amp; Data Entry</p><ul><li>Accurately document customer interactions in CRM or customer-management systems.</li><li>Create and update customer profiles and account information.</li><li>Record complaints, requests, resolutions, and follow-up actions.</li><li>Verify customer information before making authorized account changes.</li><li>Maintain complete and accurate service records.</li><li>Identify incorrect or incomplete customer information and update records when appropriate.</li><li>Protect customer information and maintain confidentiality at all times.</li></ul><p>Order &amp; Account Support</p><p>Depending on business requirements, responsibilities may include:</p><ul><li>Assisting customers with order questions.</li><li>Providing order and delivery status information.</li><li>Processing authorized cancellations, returns, or exchanges.</li><li>Helping customers understand billing or invoice information.</li><li>Updating customer contact or account information.</li><li>Coordinating with operations, sales, billing, or fulfillment teams to resolve customer concerns.</li><li>Following established procedures for refunds, credits, or account adjustments.</li></ul><p>Key Competencies</p><ul><li>Communication: Communicates clearly, professionally, and respectfully with customers and colleagues.</li><li>Customer Focus: Demonstrates a genuine commitment to understanding customer needs and providing effective assistance.</li><li>Problem Solving: Evaluates customer concerns and identifies practical solutions within company guidelines.</li><li>Patience: Maintains professionalism when working with frustrated, confused, or dissatisfied customers.</li><li>Attention to Detail: Accurately records customer information and follows procedures carefully.</li><li>Time Management: Prioritizes inquiries effectively and maintains appropriate response times.</li><li>Adaptability: Learns new products, software, policies, and processes quickly.</li><li>Teamwork: Collaborates with other departments to resolve customer concerns.</li><li>Confidentiality: Handles customer and company information responsibly and securely.</li></ul><p>Typical Daily Activities</p><p>A typical workday may include reviewing incoming customer inquiries, answering emails, responding to live chats, handling telephone calls, updating customer accounts, investigating service issues, documenting conversations, following up on unresolved cases, and communicating with internal departments. The Customer Service Specialist may also participate in virtual team meetings, complete training activities, review updates to company policies or products, and provide feedback about recurring customer concerns.</p><p>Remote Work Requirements</p><p>Candidates should have:</p><ul><li>Reliable high-speed internet access.</li><li>A dependable computer suitable for remote customer service work.</li><li>A professional and reasonably quiet workspace.</li><li>Ability to participate in telephone and video meetings.</li><li>Reliable access to company communication systems during scheduled working hours.</li><li>Ability to maintain customer confidentiality while working remotely.</li><li>A headset or other communication equipment where required.</li></ul><p>Additional equipment may be provided depending on company policy.</p><p>Performance Expectations</p><p>Performance may be evaluated based on:</p><ul><li>Customer satisfaction.</li><li>Quality and accuracy of customer interactions.</li><li>Response and resolution times.</li><li>Number of inquiries successfully handled.</li><li>First-contact resolution where applicable.</li><li>Attendance and schedule adherence.</li><li>Accuracy of customer records.</li><li>Compliance with company policies and procedures.</li><li>Professional communication.</li><li>Effective escalation of complex customer issues.</li></ul><p>The emphasis should remain on delivering accurate, helpful, and professional customer service , rather than simply completing the highest possible number of interactions.</p><p>Working Hours</p><p>This is a remote position. Working hours may vary depending on business requirements and customer-support coverage. Candidates may be required to work:</p><ul><li>Full-time or part-time schedules.</li><li>Day or evening shifts.</li><li>Weekends or holidays where applicable.</li><li>Specific time-zone coverage depending on customer locations.</li></ul><p>Exact scheduling requirements will be discussed during the hiring process.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; additional education or customer service training is an advantage.</li><li>Previous experience in customer service, call center support, retail, administration, hospitality, sales support, or a related position is preferred.</li><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal and active-listening abilities.</li><li>Good computer and internet skills.</li><li>Comfortable using email, web-based applications, and customer-management systems.</li><li>Strong attention to detail and accurate data-entry skills.</li><li>Ability to remain professional and courteous when handling complaints.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to manage multiple customer requests and priorities.</li><li>Ability to follow established policies and procedures.</li><li>Comfortable working independently in a remote environment.</li><li>Experience with the following is beneficial: CRM and customer-support software. Live-chat platforms. Email ticketing systems. Microsoft Office. Google Workspace. Order-management systems. E-commerce customer support. Call center or contact center environments. Basic technical troubleshooting. Customer complaint resolution. Remote collaboration platforms such as Microsoft Teams, Zoom, or Slack.</li></ul>

<p>Job Overview We are seeking a professional, friendly, and dependable Customer Service Specialist to join our team in a fully remote capacity. The successful candidate will serve as an important point of contact for customers, providing timely assistance, resolving questions and concerns, maintaining accurate customer records, and ensuring every interaction reflects a high standard of service. The ideal candidate is an excellent communicator who is patient, organized, solution-focused, and comfortable assisting customers through email, phone, live chat, and other digital communication channels . You should be able to work independently, manage multiple customer requests, and remain professional when handling challenging situations.</p><p>Key Responsibilities</p><p>Customer Support</p><ul><li>Respond promptly and professionally to customer questions through email, telephone, live chat, and other approved communication channels.</li><li>Provide accurate information regarding products, services, accounts, orders, company policies, and procedures.</li><li>Listen carefully to customer concerns and identify appropriate solutions.</li><li>Resolve routine customer complaints and service issues efficiently.</li><li>Escalate complex or sensitive cases to the appropriate department or supervisor.</li><li>Follow up with customers when necessary to ensure issues have been successfully resolved.</li><li>Maintain a friendly, respectful, and professional approach during every customer interaction.</li><li>Assist customers with account-related questions and basic troubleshooting.</li><li>Guide customers through company processes, online services, forms, or account procedures.</li><li>Help create a positive customer experience that encourages satisfaction and long-term loyalty.</li></ul><p>Email &amp; Live Chat Support</p><ul><li>Monitor customer service inboxes and respond to incoming inquiries.</li><li>Manage multiple live-chat conversations while maintaining accuracy and professionalism.</li><li>Draft clear, concise, and helpful written responses.</li><li>Use approved templates when appropriate while personalizing responses to the customer's situation.</li><li>Maintain appropriate response times according to company service standards.</li><li>Route requests to other departments when specialized assistance is required.</li></ul><p>Customer Records &amp; Data Entry</p><ul><li>Accurately document customer interactions in CRM or customer-management systems.</li><li>Create and update customer profiles and account information.</li><li>Record complaints, requests, resolutions, and follow-up actions.</li><li>Verify customer information before making authorized account changes.</li><li>Maintain complete and accurate service records.</li><li>Identify incorrect or incomplete customer information and update records when appropriate.</li><li>Protect customer information and maintain confidentiality at all times.</li></ul><p>Order &amp; Account Support</p><p>Depending on business requirements, responsibilities may include:</p><ul><li>Assisting customers with order questions.</li><li>Providing order and delivery status information.</li><li>Processing authorized cancellations, returns, or exchanges.</li><li>Helping customers understand billing or invoice information.</li><li>Updating customer contact or account information.</li><li>Coordinating with operations, sales, billing, or fulfillment teams to resolve customer concerns.</li><li>Following established procedures for refunds, credits, or account adjustments.</li></ul><p>Key Competencies</p><ul><li>Communication: Communicates clearly, professionally, and respectfully with customers and colleagues.</li><li>Customer Focus: Demonstrates a genuine commitment to understanding customer needs and providing effective assistance.</li><li>Problem Solving: Evaluates customer concerns and identifies practical solutions within company guidelines.</li><li>Patience: Maintains professionalism when working with frustrated, confused, or dissatisfied customers.</li><li>Attention to Detail: Accurately records customer information and follows procedures carefully.</li><li>Time Management: Prioritizes inquiries effectively and maintains appropriate response times.</li><li>Adaptability: Learns new products, software, policies, and processes quickly.</li><li>Teamwork: Collaborates with other departments to resolve customer concerns.</li><li>Confidentiality: Handles customer and company information responsibly and securely.</li></ul><p>Typical Daily Activities</p><p>A typical workday may include reviewing incoming customer inquiries, answering emails, responding to live chats, handling telephone calls, updating customer accounts, investigating service issues, documenting conversations, following up on unresolved cases, and communicating with internal departments. The Customer Service Specialist may also participate in virtual team meetings, complete training activities, review updates to company policies or products, and provide feedback about recurring customer concerns.</p><p>Remote Work Requirements</p><p>Candidates should have:</p><ul><li>Reliable high-speed internet access.</li><li>A dependable computer suitable for remote customer service work.</li><li>A professional and reasonably quiet workspace.</li><li>Ability to participate in telephone and video meetings.</li><li>Reliable access to company communication systems during scheduled working hours.</li><li>Ability to maintain customer confidentiality while working remotely.</li><li>A headset or other communication equipment where required.</li></ul><p>Additional equipment may be provided depending on company policy.</p><p>Performance Expectations</p><p>Performance may be evaluated based on:</p><ul><li>Customer satisfaction.</li><li>Quality and accuracy of customer interactions.</li><li>Response and resolution times.</li><li>Number of inquiries successfully handled.</li><li>First-contact resolution where applicable.</li><li>Attendance and schedule adherence.</li><li>Accuracy of customer records.</li><li>Compliance with company policies and procedures.</li><li>Professional communication.</li><li>Effective escalation of complex customer issues.</li></ul><p>The emphasis should remain on delivering accurate, helpful, and professional customer service , rather than simply completing the highest possible number of interactions.</p><p>Working Hours</p><p>This is a remote position. Working hours may vary depending on business requirements and customer-support coverage. Candidates may be required to work:</p><ul><li>Full-time or part-time schedules.</li><li>Day or evening shifts.</li><li>Weekends or holidays where applicable.</li><li>Specific time-zone coverage depending on customer locations.</li></ul><p>Exact scheduling requirements will be discussed during the hiring process.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; additional education or customer service training is an advantage.</li><li>Previous experience in customer service, call center support, retail, administration, hospitality, sales support, or a related position is preferred.</li><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal and active-listening abilities.</li><li>Good computer and internet skills.</li><li>Comfortable using email, web-based applications, and customer-management systems.</li><li>Strong attention to detail and accurate data-entry skills.</li><li>Ability to remain professional and courteous when handling complaints.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to manage multiple customer requests and priorities.</li><li>Ability to follow established policies and procedures.</li><li>Comfortable working independently in a remote environment.</li></ul><p>Preferred Skills</p><p>Experience with the following is beneficial:</p><ul><li>CRM and customer-support software.</li><li>Live-chat platforms.</li><li>Email ticketing systems.</li><li>Microsoft Office.</li><li>Google Workspace.</li><li>Order-management systems.</li><li>E-commerce customer support.</li><li>Call center or contact center environments.</li><li>Basic technical troubleshooting.</li><li>Customer complaint resolution.</li><li>Remote collaboration platforms such as Microsoft Teams, Zoom, or Slack.</li></ul><p>Training may be provided for company-specific products, systems, policies, and procedures.</p>

<h3 >About Accenture Saudi Arabia</h3> <p >Accenture is a global professional services company that assists leading enterprises in reinvention by building their digital core, leveraging AI, and creating value at speed and scale. The company combines industry expertise, technology, and strategic thinking to deliver impactful outcomes for clients.</p> <h3 >The Role of Security Delivery Consultant</h3> <p >As a Security Delivery Consultant, you will operate as a senior practitioner embedded within client security operations in Jeddah. This full-time role involves managing the processes, tools, and personnel responsible for protecting enterprise environments. The position requires a blend of technical delivery skills and team leadership, enabling the consultant to function at an analyst level, lead a cyber team, and articulate complex security matters to diverse audiences.</p> <h3 >Key Responsibilities</h3> <ul > <li >Develop, implement, and continuously improve Cybersecurity Center processes, procedures, and policies, including incident response plans, SOC workflows, and operational runbooks.</li> <li >Collaborate with SIEM engineers and broader security teams to develop, refine, and tune correlation rules for enhanced detection accuracy and reduced noise.</li> <li >Analyze security events and provide real-time guidance to team members during investigations and active incidents.</li> <li >Administer and manage EDR technology across Windows, macOS, and Linux environments, covering deployment, upgrades, agent health monitoring, policy management, and integration with SIEM and other security tools.</li> <li >Administer and manage NDR technology, including developing policies, creating custom correlation rules, integrating with SIEM, and periodically reviewing configurations for enhancements.</li> <li >Manage support tickets with EDR/NDR vendors and coordinate resolution as needed.</li> <li >Utilize IR tools and solutions throughout the detection, investigation, and response lifecycle.</li> <li >Produce cyber intelligence reports that clearly communicate technical findings to information security staff, non-technical business stakeholders, and senior management.</li> <li >Lead the cyber team daily and provide on-call support outside business hours when required.</li> </ul> <h3 >Qualifications and Requirements</h3> <ul > <li >Proven experience in incident response planning and execution.</li> <li >Strong working knowledge of SOC policy, process, and procedure design.</li> <li >Hands-on experience with SIEM platforms and correlation rule development.</li> <li >Practical experience administering EDR and NDR technologies across multi-OS environments.</li> <li >Solid understanding of IR tools and solutions across detection, investigation, and response.</li> <li >Strong leadership skills with the ability to guide and develop a cyber team.</li> <li >Excellent verbal and written communication skills, capable of articulating technical and strategic security matters to diverse audiences, including senior management.</li> <li >Bachelor's degree in Cybersecurity, Computer Science, Information Systems, or a related field.</li> </ul> <h3 >Preferred Qualifications</h3> <ul > <li >Experience integrating EDR/NDR with SIEM and broader security tooling ecosystems.</li> <li >Background in producing executive-level cyber intelligence reporting.</li> <li >Certifications such as GIAC GCIH, GMON, GCFA, or equivalent are strongly preferred.</li> </ul> <h3 >Work Type</h3> <p >This is a full-time position based in Jeddah, Saudi Arabia.</p>

<h3 >About King Faisal Specialist Hospital &amp; Research Center</h3> <p >King Faisal Specialist Hospital &amp; Research Center (KFSH) is a prominent healthcare institution dedicated to delivering high-quality patient care and advancing medical knowledge. Situated in <strong >Riyadh</strong>, KFSH operates under established medical staff bylaws, rules, and regulations to ensure excellence across all medical services.</p> <h3 >Role Overview: Consultant, Anesthesiology General Anesthesia</h3> <p >KFSH is seeking a <strong >Consultant, Anesthesiology General Anesthesia</strong> to join its medical team. This <strong >full-time</strong> position is responsible for the diagnosis and treatment of various medical diseases and conditions, as well as providing comprehensive medical care within the Anesthesiology field. The role requires strict adherence to current medical staff bylaws, hospital policies, and procedures.</p> <h3 >Clinical Responsibilities</h3> <ul > <li >Provide high-quality patient care in all aspects of Anesthesiology, in accordance with approved clinical privileges.</li> <li >Offer consultations for inpatients and emergency room cases upon request, ensuring timely responses as outlined in hospital policy.</li> <li >Ensure the timely completion, accuracy, and legibility of all medical records.</li> <li >Provide on-call service, maintaining availability and response times within the prescribed timeframe as per hospital policy.</li> <li >Conduct daily morning rounds to identify patients ready for transfer or discharge.</li> <li >Ensure that transfer or discharge orders are documented 24 hours prior to the scheduled event.</li> <li >Perform any other clinical responsibilities related to the specialty, as assigned.</li> </ul> <h3 >Academic and Research Contributions</h3> <ul > <li >Provide orientation, bedside training, and supervision to junior staff members as assigned.</li> <li >Participate actively in the department’s educational activities and training programs.</li> <li >Partake in national and international medical conferences to enhance professional knowledge.</li> <li >Maintain and enhance professional knowledge through continuous education requirements.</li> <li >Participate in clinical, basic, and translational research projects in accordance with Research Advisory Council Policy.</li> <li >Contribute to advancing medical knowledge, improving the quality of postgraduate education, and enhancing the Hospital's national and international recognition.</li> </ul> <h3 >Administrative Duties and Compliance</h3> <ul > <li >Undertake administrative duties as assigned by the Head of Section or Chairman.</li> <li >Participate in all mandatory departmental activities and serve on Departmental and Hospital committees and other administrative functions, as required.</li> <li >Assist the department in developing and implementing techniques and practices that maximize resource utilization.</li> <li >Abide by the current Hospital and medical staff bylaws, all relevant rules, regulations, and policies, and stay updated on any changes.</li> <li >Follow all Hospital-related policies and procedures.</li> <li >Participate in self- and others’ education, training, and development as applicable.</li> </ul> <h3 >Required Qualifications</h3> <ul > <li >Seven (7) years of training in a specialty or subspecialty.</li> <li >Postgraduate training experience must be equal to or exceed seven (7) years in the subspecialty.</li> </ul>