Active Directory Jobs - Riyadh Saudi
1589 Jobs Found
<h2 class="h5">Job description</h2>
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<p>A highly skilled Windows Systems Administrator is sought for overseeing Windows Server environments. Expertise in Active Directory, DHCP, and DNS management is essential, along with a strong background in troubleshooting and security best practices. The ideal candidate will ensure a stable and efficient IT infrastructure by implementing effective monitoring and maintenance strategies.</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Key responsibilities:</p><ul><li><b>Windows Server Administration:</b> Maintain, configure, and optimize Windows Server environments (2016, 2019, 2022).</li><li><b>Active Directory Management:</b> Administer Active Directory (AD), Group Policies (GPO), authentication, and user/group management.</li><li><b>Network Services:</b> Configure and manage DNS, DHCP, and other core network services to ensure seamless connectivity and efficient name resolution.</li><li><b>Security & Compliance:</b> Implement security hardening, access control policies, patching, and compliance measures to safeguard systems.</li><li><b>Performance Monitoring & Troubleshooting:</b> Proactively monitor system performance, identify bottlenecks, and resolve issues using Windows Performance Monitor, Event Viewer, and third-party tools.</li><li><b>Backup & Disaster Recovery:</b> Implement and maintain backup and recovery strategies using tools like Veeam, Windows Backup, or third-party solutions.</li><li><b>Automation & Scripting:</b> Develop and maintain PowerShell scripts to automate administrative tasks and improve operational efficiency.</li><li><b>Incident & Change Management:</b> Follow ITIL best practices for incident response, change management, and service request handling.</li><li><b>Cloud & Hybrid Integration:</b> Work with Azure Active Directory (AAD), Microsoft 365, and hybrid identity solutions.</li><li><b>Documentation & Collaboration:</b> Maintain clear documentation of infrastructure configurations, policies, and standard operating procedures (SOPs).</li></ul><p><br></p></div>
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<span>Job Purpose: We are seeking a skilled Senior Windows System Administrator to oversee and manage Windows Server environments, Active Directory, DHCP, DNS, and daily operational workloads.<br> The ideal candidate will have extensive experience in Windows system administration, troubleshooting, security best practices, and infrastructure optimization to ensure a stable and efficient IT environment.<br> Key Responsibilities: • Windows Server Administration: Maintain, configure, and optimize Windows Server environments (2016, 2019, 2022).<br> • Active Directory Management: Administer Active Directory (AD), Group Policies (GPO), authentication, and user/group management.<br> • Network Services: Configure and manage DNS, DHCP, and other core network services to ensure seamless connectivity and efficient name resolution.<br> • Security & Compliance: Implement security hardening, access control policies, patching, and compliance measures to safeguard systems.<br> • Performance Monitoring & Troubleshooting: Proactively monitor system performance, identify bottlenecks, and resolve issues using Windows Performance Monitor, Event Viewer, and third-party tools.<br> • Backup & Disaster Recovery: Implement and maintain backup and recovery strategies using tools like Veeam, Windows Backup, or third-party solutions.<br> • Automation & Scripting: Develop and maintain PowerShell scripts to automate administrative tasks and improve operational efficiency.<br> • Incident & Change Management: Follow ITIL best practices for incident response, change management, and service request handling.<br> • Cloud & Hybrid Integration: Work with Azure Active Directory (AAD), Microsoft 365, and hybrid identity solutions.<br> • Documentation & Collaboration: Maintain clear documentation of infrastructure configurations, policies, and standard operating procedures (SOPs).<br> Qualifications: • Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.<br> • Experience: 7+ years of experience as a Windows System Administrator handling enterprise workloads.<br> • Certifications: Microsoft Certified: Windows Server Hybrid Administrator Associate, Azure Administrator Associate, or MCSE (preferred).<br> • Technical Proficiency: • Deep expertise in Windows Server administration, Active Directory, Group Policies, and domain services.<br> • Strong knowledge of DNS, DHCP, and networking fundamentals.<br> • Experience with security best practices, access controls, and patch management.<br> • Proficiency in PowerShell scripting for automation and administration.<br> • Hands-on experience with backup solutions, disaster recovery strategies, and high availability setups.<br> • Experience working with virtualization technologies (VMware, Hyper-V, OCI).<br> • Strong troubleshooting and problem-solving skills in enterprise IT environments.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Nationality</b>
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Saudi Arabia </div>
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<b>Degree</b>
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<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
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<p><strong>Role Summary</strong></p> <p>We are seeking a Resident Cybersecurity Engineer to work on-site with the customer s Cybersecurity team. The engineer will provide day-to-day technical support, maintain and improve the deployed solutions, troubleshoot issues, and coordinate with implementation partners and vendors when specialist support is needed.</p> <p>The role requires hands-on experience with One Identity IAM, Safeguard PAM, Defender MFA, and miniOrange SSO, along with a strong understanding of Data Classification System (DCS), Data Loss Prevention (DLP), and other enterprise cybersecurity solutions.</p> <p><strong>Key Responsibilities</strong></p> <ul><li>Work closely with the customer s Cybersecurity team to manage daily operations, incidents, service requests, and planned changes.</li><li>Administer and troubleshoot One Identity IAM, Safeguard PAM, Defender MFA, and miniOrange SSO.</li><li>Monitor integrations with Active Directory, applications, servers, network devices, and VPN platforms; investigate authentication and access issues.</li><li>Support user provisioning, privileged access, MFA policies, SSO integrations, and access reviews.</li><li>Support DCS and DLP operations, including policy monitoring, incident investigation, reporting, and coordination of policy changes.</li><li>Perform health checks, review logs and alerts, and recommend corrective actions.</li><li>Coordinate with product vendors and implementation partners to resolve complex issues and track them through closure.</li><li>Maintain configuration records, operational procedures, incident reports, and knowledge transfer documentation.</li><li>Support testing, upgrades, disaster recovery exercises, and the onboarding of additional applications or systems.</li><li>Provide regular status updates and highlight risks, recurring issues, and improvement opportunities to the customer s Cybersecurity team.</li></ul> <p></p><ul><li>Bachelor s degree in Computer Science, Cybersecurity, or a related field, or equivalent practical experience.</li><li>At least 5 years of experience implementing or supporting enterprise cybersecurity solutions.</li><li>Hands-on administration and troubleshooting experience with <strong>One Identity IAM, Safeguard PAM, and Defender MFA</strong>.</li><li>Hands-on experience with <strong>miniOrange SSO</strong> and enterprise application integrations.</li><li>Good working knowledge of <strong>DCS and DLP</strong> architecture, policies, incidents, and operational support.</li><li>Strong understanding of Active Directory, LDAP, Windows and Linux, networking, certificates, and authentication protocols such as SAML, OAuth 2.0, and OpenID Connect.</li><li>Experience working directly with customer technical and cybersecurity teams.</li><li>Clear communication, documentation, and issue management skills.</li></ul> <p><strong>Preferred Experience</strong></p> <ul><li>Fortra DCS/DLP, Aruba ClearPass NAC, Oracle Audit Vault and Database Firewall, or similar solutions.</li><li>High availability, disaster recovery, and change management in enterprise environments.</li><li>Relevant product or cybersecurity certifications.</li></ul> <p></p><p></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Computer Science, Cybersecurity, or a related field, or equivalent practical experience.</li><li>At least 5 years of experience implementing or supporting enterprise cybersecurity solutions.</li><li>Hands-on administration and troubleshooting experience with <strong>One Identity IAM, Safeguard PAM, and Defender MFA</strong>.</li><li>Hands-on experience with <strong>miniOrange SSO</strong> and enterprise application integrations.</li><li>Good working knowledge of <strong>DCS and DLP</strong> architecture, policies, incidents, and operational support.</li><li>Strong understanding of Active Directory, LDAP, Windows and Linux, networking, certificates, and authentication protocols such as SAML, OAuth 2.0, and OpenID Connect.</li><li>Experience working directly with customer technical and cybersecurity teams.</li><li>Clear communication, documentation, and issue management skills.</li></ul> <p><strong>Preferred Experience</strong></p> <ul><li>Fortra DCS/DLP, Aruba ClearPass NAC, Oracle Audit Vault and Database Firewall, or similar solutions.</li><li>High availability, disaster recovery, and change management in enterprise environments.</li><li>Relevant product or cybersecurity certifications.</li></ul>
<p><strong>Job Summary</strong></p><p> We are seeking an experienced <strong>AD & Messaging Engineer (L2/L3)</strong> to manage and support enterprise Microsoft infrastructure, including Active Directory, Group Policy, DNS, DHCP, PKI, Exchange, Microsoft 365, and file/DFS services. The role will provide advanced technical support, administration, troubleshooting, and infrastructure improvements across the Microsoft environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Administer and maintain enterprise <strong>Active Directory</strong> environments.</li><li>Manage Active Directory users, groups, organizational units, permissions, and policies.</li><li>Design, implement, and troubleshoot <strong>Group Policy (GPO)</strong> configurations.</li><li>Administer and troubleshoot DNS and DHCP services.</li><li>Support Microsoft PKI, certificates, and certificate lifecycle management.</li><li>Administer and troubleshoot <strong>Microsoft Exchange</strong> environments.</li><li>Support Microsoft 365 messaging and identity services.</li><li>Manage mailboxes, distribution groups, shared mailboxes, and mail flow.</li><li>Troubleshoot email delivery, authentication, and messaging-related issues.</li><li>Manage Windows file servers and <strong>DFS/DFS-R</strong> environments.</li><li>Perform L2/L3 troubleshooting and root-cause analysis.</li><li>Support Microsoft infrastructure upgrades, migrations, patching, and lifecycle activities.</li><li>Monitor system health, availability, and performance.</li><li>Implement security and hardening recommendations across Microsoft infrastructure.</li><li>Maintain technical documentation, procedures, and infrastructure diagrams.</li><li>Support major incidents and provide technical escalation.</li><li>Collaborate with cybersecurity, network, cloud, service desk, and application teams.</li></ul><p><br></p><p><strong>Required Qualifications & Experience</strong></p><ul><li>Bachelor's degree in Computer Science, IT, or a related field.</li><li><strong>5–8 years of experience</strong> in Microsoft infrastructure administration/engineering.</li><li>Strong hands-on experience with:</li><li>Active Directory</li><li>Group Policy</li><li>DNS/DHCP</li><li>Windows Server</li><li>PKI</li><li>Exchange</li><li>Microsoft 365</li><li>File Services / DFS</li><li>Experience troubleshooting complex enterprise Microsoft environments.</li><li>Strong understanding of identity, authentication, access control, and Windows security.</li><li>Experience with PowerShell scripting and automation is preferred.</li><li>Experience in enterprise environments with multiple domains/sites is an advantage.</li></ul><p><br></p><p><strong>Preferred Certifications</strong></p><ul><li>Microsoft Certified: Identity and Access Administrator Associate</li><li>Microsoft 365 Certified: Messaging Administrator Associate</li><li>Microsoft Windows Server certification</li><li>Relevant Microsoft infrastructure certifications</li></ul><p><br></p><p><strong>Key Skills</strong></p><ul><li>Active Directory</li><li>Windows Server</li><li>GPO</li><li>DNS / DHCP</li><li>PKI</li><li>Exchange</li><li>Microsoft 365</li><li>DFS / File Services</li><li>PowerShell</li><li>Identity & Access Management</li><li>Infrastructure Security</li><li>Troubleshooting</li></ul><p><br></p>
<h2 class="h5">Job description</h2>
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<span>We are looking for an experienced Windows Engineer with 8+ years of experience to manage, maintain, and support enterprise Windows infrastructure.<br> The ideal candidate will be responsible for ensuring the availability, performance, and security of Windows server environments while supporting business-critical systems.<br> Key Responsibilities Install, configure, and maintain Windows Server environments.<br> Monitor system performance and ensure high availability.<br> Perform system upgrades, patching, and regular maintenance.<br> Manage Active Directory, Group Policy, DNS, and DHCP services.<br> Troubleshoot Windows server and infrastructure issues.<br> Support backup, recovery, and disaster recovery activities.<br> Collaborate with infrastructure and security teams to maintain a secure environment.<br> Maintain technical documentation and operational procedures.<br> Support continuous improvement of the Windows infrastructure.<br> Requirements Bachelor's degree in Computer Science, Information Technology, or a related field.<br> 8+ years of experience administering Windows Server environments.<br> Strong knowledge of Windows Server administration.<br> Experience with Active Directory, DNS, DHCP, and Group Policy.<br> Good understanding of system security, backup, and recovery.<br> Strong analytical and troubleshooting skills.<br> Good communication and teamwork skills.<br> Nice to Have Microsoft certifications (MCSA, MCSE, or equivalent).<br> Experience with Microsoft 365 or Azure.<br> Knowledge of virtualization technologies.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<p> <strong> The Job Description <br> </strong> </p> <ol> <li> Work closely with the customer s Cybersecurity team to manage daily operations, incidents, service requests, and planned changes.</li> <li> Administer and troubleshoot One Identity IAM, Safeguard PAM, Defender MFA, and miniOrange SSO.</li> <li> Monitor integrations with Active Directory, applications, servers, network devices, and VPN platforms; investigate authentication and access issues.</li> <li> Support user provisioning, privileged access, MFA policies, SSO integrations, and access reviews.</li> <li> Support DCS and DLP operations, including policy monitoring, incident investigation, reporting, and coordination of policy changes.</li> <li> Perform health checks, review logs and alerts, and recommend corrective actions.</li> <li> Coordinate with product vendors and implementation partners to resolve complex issues and track them through closure.</li> <li> Maintain configuration records, operational procedures, incident reports, and knowledge transfer documentation.</li> <li> Support testing, upgrades, disaster recovery exercises, and the onboarding of additional applications or systems.</li> <li> Provide regular status updates and highlight risks, recurring issues, and improvement opportunities to the customer s Cybersecurity team. <p> <strong> <strong>Requirements:<br> </strong> </strong> </p></li> </ol> <ul> <li> Hands-on administration and troubleshooting experience with One Identity IAM, Safeguard PAM, and Defender MFA.</li> <li> Hands-on experience with miniOrange SSO and enterprise application integrations.</li> <li> Good working knowledge of DCS and DLP architecture, policies, incidents, and operational support.</li> <li> Strong understanding of Active Directory, LDAP, Windows and Linux, networking, certificates, and authentication protocols such as SAML, OAuth 2.0, and OpenID Connect.</li> <li> Experience working directly with customer technical and cybersecurity teams.</li> <li> Clear communication, documentation, and issue management skills.</li> </ul> <p> <strong>Preferred Experience:</strong> </p> <ul> <li> Fortra DCS/DLP, Aruba ClearPass NAC, Oracle Audit Vault and Database Firewall, or similar solutions.</li> <li> High availability, disaster recovery, and change management in enterprise environments.</li> <li> Relevant product or cybersecurity certifications.</li> </ul> <p> </p> <p>Tagged as: aruba , clearpass nac , DCS , dlp. , IAM , oauth , oracle , saml , SSO </p><p><strong>Desired Candidate Profile</strong></p><ul> <li> Bachelor s degree in Computer Science, Cybersecurity, or a related field, or equivalent practical experience.</li> <li> At least 5 years of experience implementing or supporting enterprise cybersecurity solutions.</li> </ul>
<strong>Job Summary<br><br></strong><strong>Responsible for administering, maintaining, and supporting the organization's IT infrastructure, including Microsoft Exchange, Active Directory, Windows Servers, backup solutions, and VMware virtualization environment. The role ensures high system availability, security, and performance while providing technical support and resolving infrastructure-related issues.<br><br></strong><strong>Job Description<br><br></strong><ul><li>Administer and maintain Microsoft Exchange environment.</li><li>Manage Active Directory, including user accounts, groups, and Group Policies (GPO).</li><li>Manage and monitor Windows Server infrastructure.</li><li>Administer VMware virtual environments (vSphere / ESXi).</li><li>Perform backup and recovery operations to ensure data availability.</li><li>Monitor system performance and troubleshoot infrastructure issues.</li><li>Apply security updates, patches, and system maintenance activities.</li><li>Prepare technical documentation and operational reports.</li><li>Work closely with IT teams to ensure reliable and secure IT services.<br><br></li></ul><strong>Skills<br><br></strong><ul><li>Experience in Microsoft Exchange Administration.</li><li>Experience in Active Directory Administration (Users, Groups, GPO).</li><li>Experience in Backup & Recovery Solutions.</li><li>Experience in VMware Virtualization (vSphere / ESXi).</li><li>Experience in Windows Server Administration.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Good communication skills and ability to work in a team.</li><li>Relevant Microsoft and VMware certifications are preferred.<br><br></li></ul><strong>Education level:<br><br></strong>Bachelor’s degree<br><br><strong>Language:<br><br></strong>Arabic – English
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<span>We are seeking an experienced Infrastructure L3 Support Engineer to provide advanced administration, support, and troubleshooting for enterprise Microsoft infrastructure, messaging, virtualization, endpoint management, and security platforms.<br> The role requires hands-on expertise in Microsoft Exchange, Windows Server technologies, Active Directory, Azure services, disaster recovery, virtualization, vulnerability remediation, and enterprise security solutions.<br> The ideal candidate will be responsible for ensuring high availability, security, performance, and compliance of enterprise infrastructure while collaborating with cross-functional IT and Cyber Security teams.<br> Key Responsibilities Provide L3 administration and support for Microsoft Exchange Server (Exchange 2019 SE) in hybrid environments with Microsoft 365.<br> Administer, maintain, and troubleshoot Windows Server infrastructure, Active Directory, DNS, DHCP, Group Policies (GPO), ADFS, and Entra Connect synchronization.<br> Exchange administration including mailbox management, DAG health monitoring, transport troubleshooting, hybrid mail flow, and Enterprise Vault integration.<br> Manage enterprise email security platforms including Cisco IronPort Email Security Appliance (ESA), Trellix FireEye Email Security, CodeTwo email signature solutions.<br> Administer DDI solutions including EfficientIP and Infoblox for DNS, DHCP, and IP Address Management (IPAM).<br> Plan, execute, validate, and document Disaster Recovery (DR) drills for Exchange, Active Directory, Windows Servers, and supporting infrastructure to ensure business continuity.<br> Manage virtualization infrastructure including VMware vSphere, ESXi, VxRail, and Nutanix HCI, including provisioning, migrations, performance tuning, troubleshooting, and decommissioning.<br> Administer Microsoft Entra ID (Azure AD), Azure PIM, Conditional Access, RBAC, Enterprise Applications, App Registrations, and Single Sign-On (SSO).<br> Manage Microsoft Intune (MDM/MAM) for device compliance, application deployment, and endpoint configuration.<br> Administer Microsoft Defender security solutions and collaborate with Cyber Security teams on security initiatives and compliance requirements.<br> Manage Windows Server patching, application deployment, and endpoint lifecycle using ManageEngine Endpoint Central and PDQ Deploy.<br> Administer ManageEngine solutions including ADManager Plus, AD360, Exchange Reporter Plus, and OpManager for identity management, reporting, monitoring, and operational health.<br> Perform Windows Server hardening using Microsoft security baselines and Group Policy best practices.<br> Identify, analyze, prioritize, and remediate Windows infrastructure vulnerabilities using Qualys Vulnerability Management reports and Microsoft security recommendations.<br> Coordinate with Cyber Security teams to implement security controls, compliance standards, and vulnerability remediation activities.<br> Monitor server performance, capacity, availability, and operational health across enterprise infrastructure.<br> Support backup, recovery, and business continuity solutions along with Veeam Backup team.<br> Administer enterprise security tools including Trend Micro and McAfee endpoint security solutions.<br> Create automation scripts using PowerShell to streamline routine administration, monitoring, reporting, and operational tasks.<br> Support data center operations, vendor coordination, infrastructure upgrades, migrations, and change management activities.<br> Prepare technical documentation, standard operating procedures (SOPs), knowledge articles, and operational runbooks.<br> Participate in major incident management, root cause analysis (RCA), problem management, and continuous service improvement initiatives.<br> Microsoft Windows Infrastructure Microsoft Exchange Server 2019 SE and Microsoft 365 Hybrid Exchange Windows Server Administration Active Directory Domain Services and Group Policy (GPO) DNS, DHCP, ADFS Microsoft Entra ID (Azure AD) and Entra Connect Azure PIM, Conditional Access and RBAC Enterprise Applications & App Registrations Messaging & Email Security - Cisco IronPort Email Security Appliance (ESA) & Trellix FireEye Email Security Enterprise Vault for Exchange Endpoint & Patch Management Microsoft Intune (MDM/MAM) Microsoft Defender ManageEngine Endpoint Central Virtualization & Infrastructure - VMware vSphere & Nutanix HCI Server Provisioning & Lifecycle Management Identity & Management Tools - ManageEngine Tools Security & Vulnerability Management, Windows Server Hardening & Microsoft Security Baselines Vulnerability Assessment & Remediation Disaster Recovery Planning & Testing Performance Tuning and Capacity Management Scripting and PowerShell Automation</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
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<p>The consultant will be responsible for:</p><p>• Deploying and configuring <b>Red Hat OpenShift Container Platform 4</b></p><p>• Validating installation prerequisites, network connectivity, and cluster configuration</p><p>• Configuring <b>RBAC, ingress/egress, certificates, authentication, and Active Directory integration</b></p><p>• Deploying and configuring <b>monitoring, alerting, and logging</b></p><p>• Configuring <b>NetworkPolicies, resource quotas, limit ranges, and etcd backups</b></p><p>• Implementing <b>Compliance Operator and Security Profiles Operator</b></p><p>• Deploying up to <b>3 OpenShift workload clusters</b> across Production, Non-Production, and DR environments</p><p>• Configuring OpenShift master and worker nodes</p><p>• Deploying and configuring <b>OpenShift Data Foundation (ODF)</b> and storage classes</p><p>• Implementing <b>multi-site data replication and disaster recovery capabilities</b></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p> Required Skills</p><p>✅ <b>Red Hat OpenShift Container Platform 4 – Platform Deployment</b></p><p>✅ Enterprise OpenShift cluster deployment & administration</p><p>✅ OpenShift networking, security, authentication & RBAC</p><p>✅ OpenShift Data Foundation (ODF)</p><p>✅ Red Hat Advanced Cluster Management (ACM)</p><p>✅ Red Hat Advanced Cluster Security (ACS)</p><p>✅ Red Hat Quay</p><p>✅ Monitoring, logging, backup & disaster recovery</p><p>✅ Active Directory / enterprise identity integration</p><p> Language Requirement</p><p><b>Arabic – Mandatory</b></p></div>
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<span>We are seeking a Cloud Administrator with hands-on experience in Azure and/or Alibaba Cloud environments.<br> The ideal candidate will be responsible for managing cloud infrastructure, supporting day-to-day operations, maintaining security and performance, and providing basic infrastructure and network administration support.<br> Experience with Fortinet solutions, including FortiGate firewalls and FortiSwitches, is highly desirable.<br> Key Responsibilities Administer, monitor, and maintain Azure and/or Alibaba Cloud environments.<br> Manage cloud resources, virtual machines, storage, networking, backups, and security configurations.<br> Support cloud infrastructure deployments, upgrades, and migrations.<br> Monitor system performance, availability, and capacity, and proactively address issues.<br> Troubleshoot cloud, server, network, and connectivity issues.<br> Manage and maintain Windows Server environments, Active Directory, DNS, DHCP, and related infrastructure services.<br> Configure and support VPN connectivity and network security controls.<br> Assist in the administration of FortiGate firewalls and FortiSwitch infrastructure.<br> Implement and maintain cloud security best practices and compliance requirements.<br> Create and maintain technical documentation, procedures, and operational guidelines.<br> Collaborate with infrastructure, security, and application teams to ensure service reliability and performance.<br> Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.<br> Banking experience is plus 3–5 years of experience in cloud administration and infrastructure support.<br> Hands-on experience with Microsoft Azure and/or Alibaba Cloud.<br> Experience managing virtual machines, networking, storage, backups, and cloud security services.<br> Good understanding of Windows Server Administration, Active Directory, DNS, DHCP, and virtualization technologies.<br> Basic networking knowledge including TCP/IP, VLANs, VPNs, routing, and switching.<br> Experience with Fortinet solutions, particularly FortiGate firewalls and/or FortiSwitches.<br> Strong troubleshooting and problem-solving skills.<br> Good communication and documentation skills.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
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No experience required </div>
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<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
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<div class="col is-9 p5" data-automation-id="data_Nationality">
Saudi Arabia </div>
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<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
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About the job DESKTOP SUPPORT ENGINEERS L2 - SAUDI NATIONAL
<p>The Desktop L2 Support Engineer provides advanced technical support for desktops, laptops, mobile devices, and peripherals. This role involves resolving escalated issues from Level 1 support, performing system upgrades, managing IT security protocols, and collaborating with other IT teams to ensure smooth technology operations.</p><br>
<p><strong>KEY RESPONSIBILITIES:</strong></p><br>
<ul><li>Advanced Troubleshooting:<ul><li>Resolve complex hardware, software, and network issues escalated from L1 support.</li><li>Diagnose and fix problems related to operating systems, applications, and connectivity.</li></ul></li><li>System Management:<ul><li>Install, configure, and upgrade operating systems and applications.</li><li>Manage desktop imaging solutions.</li><li>Support Active Directory, Group Policy, and Exchange configurations.</li></ul></li><li>Security & Compliance:<ul><li>Assist in antivirus management, encryption, and patching.</li><li>Ensure compliance with IT security standards.</li><li>Collaboration & Escalation: Work closely with L1 support, system administrators, and network engineers.</li><li>Escalate unresolved issues to L3 teams and vendors when necessary.</li></ul></li><li>Documentation & Training:<ul><li>Maintain detailed records of support activities and resolutions.</li><li>Create knowledge base articles and technical documentation.</li><li>Mentor and train L1 support staff.</li></ul></li><li>Project Participation:<ul><li>Contribute to IT projects, system upgrades, and technology rollouts.</li><li>Support IT asset management and software license tracking.</li></ul></li></ul>
<p><strong>QUALIFICATIONS:</strong></p><br>
<ul><li>Education:<ul><li>Associate or bachelor's degree in IT, Computer Science, or related field.</li></ul></li><li>Experience:<ul><li>2–4 years in desktop or IT support roles, with escalation experience.</li></ul></li><li>Technical Proficiency:<ul><li>Windows and macOS environments.</li><li>Microsoft 365, Active Directory, DNS, DHCP, VPN.</li><li>Remote desktop tools and ticketing systems (e.g., ServiceNow, Jira).</li><li>Basic scripting (PowerShell, Bash) is a plus.</li></ul></li><li>Soft Skills:<ul><li>Strong communication and analytical skills.</li><li>Ability to work independently and in cross-functional teams.</li><li>Customer-focused with a proactive approach.</li></ul></li></ul><p>Vertical <br>Technology</p><br>
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Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Nationality</b>
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Saudi Arabia </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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<p>The Senior Data Center & Microsoft 365 Engineer will be engaged as a dedicated project resource to support implementation, remediation, documentation, and knowledge transfer across enterprise data center, Microsoft 365, identity, and endpoint-management platforms. The resource will implement approved technical requirements while maintaining service availability and producing complete operational documentation.</p><p>Scope of Work</p><p>The resource will support implementation, configuration, remediation, and operational activities related to Windows Server, Active Directory, Group Policy, DNS, Microsoft 365, Microsoft Entra ID, Microsoft Intune, Exchange Online, SharePoint Online, OneDrive, and endpoint-management services.</p><p>Windows Infrastructure:</p><p>Strong hands-on experience in Windows Server administration, Active Directory Domain Services, Group Policy, DNS, troubleshooting, and enterprise operational support.</p><p>Microsoft 365:</p><p>Practical experience with Microsoft Entra ID, Microsoft Intune, Exchange Online, SharePoint Online, OneDrive, user and license administration, device enrollment, endpoint configuration, and Microsoft 365 service management.</p><p>Data Center Operations :</p><p>Experience supporting enterprise data center infrastructure, server platforms, virtualization environments, system availability, capacity monitoring, incident resolution, and infrastructure lifecycle activities.</p><p>Service Delivery:</p><p>Ability to prepare technical implementation plans, perform changes, conduct validation testing, define rollback procedures, track issues, prepare documentation, provide knowledge transfer, and coordinate with internal teams, vendors, and stakeholders.</p><p><strong>Desired Candidate Profile</strong></p><b>Qualifications and Experience</b><p>Bachelor s degree in Computer Science, Information Technology, Engineering, or a related discipline.</p><p>Relevant enterprise infrastructure experience involving hands-on project implementation, Level 3 troubleshooting, and production support responsibilities.</p><p>Demonstrated experience across data center infrastructure, Microsoft 365, identity and access administration, endpoint management, Windows Server, and Active Directory Domain Services.</p><p>Practical experience implementing, configuring, troubleshooting, and supporting enterprise infrastructure and Microsoft cloud services.</p><p>Strong technical documentation, stakeholder communication, issue reporting, and knowledge-transfer capabilities.</p>
<strong>Make an impact with NTT DATA<br><br></strong>Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.<br><br><strong>Your day at NTT DATA<br><br></strong>The Cybersecurity Consultant is a hands-on cybersecurity professional responsible for conducting vulnerability assessments, penetration testing activities, and security reviews across customer environments. This role works closely with customers, infrastructure teams, application owners, and security stakeholders to identify security weaknesses, validate risks, and provide practical remediation recommendations.<br><br>The role combines technical security testing, customer engagement, and cybersecurity consultancy to help organizations strengthen their security posture, reduce risk, and improve compliance with security best practices and regulatory requirements.<br><br><strong>Key responsibilities:<br><br></strong><ul><li>Conduct vulnerability assessments and penetration tests across network, infrastructure, server, application, and cloud environments.</li><li>Perform internal and external network penetration testing within approved scopes and rules of engagement.</li><li>Conduct web application and API security assessments using recognized industry methodologies and frameworks.</li><li>Perform authenticated and unauthenticated vulnerability scanning using approved commercial and open-source security tools.</li><li>Validate vulnerabilities identified by automated tools and remove false positives before reporting.</li><li>Perform controlled exploitation activities to confirm vulnerability impact while minimizing operational risk.</li><li>Assess Windows, Linux, Active Directory, databases, network devices, and security infrastructure for security weaknesses.</li><li>Evaluate vulnerabilities based on exploitability, asset criticality, technical severity, and business impact.</li><li>Assign risk ratings using CVSS and applicable customer risk-classification methodologies.</li><li>Prepare technical assessment reports, executive summaries, and remediation recommendations.</li><li>Present assessment findings and risk remediation plans to technical and business stakeholders.</li><li>Conduct remediation workshops and provide technical guidance to customer teams.</li><li>Perform remediation validation and retesting activities.</li><li>Maintain assessment evidence, testing records, screenshots, tool outputs, and supporting documentation.</li><li>Support assessment planning activities, including scope definition, methodology selection, and rules of engagement.</li><li>Ensure all testing activities comply with approved authorization requirements and security testing procedures.</li><li>Support security consulting initiatives related to system hardening, vulnerability remediation, application security, and infrastructure security.</li><li>Assist with security assessments aligned to recognized frameworks including NCA ECC, SAMA CSF, ISO 27001, CIS Controls, and PCI DSS.</li><li>Contribute to continuous improvement of internal security testing methodologies, reporting templates, and knowledge repositories.</li><li>Support presales activities by providing technical input for customer proposals, assessment scope definitions, and effort estimates.</li><li>Perform any other cybersecurity consulting, vulnerability management, or penetration testing activities as required.<br><br></li></ul><strong>To thrive in this role, you need to have:<br><br></strong><ul><li>Strong understanding of vulnerability assessment and penetration testing methodologies.</li><li>Hands-on experience conducting network, infrastructure, web application, and API security testing.</li><li>Strong knowledge of TCP/IP networking, routing, switching, DNS, HTTP/HTTPS, VPNs, firewalls, and enterprise network services.</li><li>Good working knowledge of Windows, Linux, and Active Directory environments.</li><li>Familiarity with common attack techniques including privilege escalation, credential attacks, lateral movement, and Active Directory exploitation.</li><li>Strong understanding of OWASP Top 10, OWASP API Security Top 10, CVSS, CWE, and MITRE ATT&CK frameworks.</li><li>Practical experience using security assessment tools such as Burp Suite, Nmap, Nessus, Qualys, Rapid7, Metasploit, Wireshark, OWASP ZAP, and Kali Linux.</li><li>Ability to manually validate vulnerabilities and distinguish genuine findings from false positives.</li><li>Understanding of common security technologies including WAF, IDS/IPS, NAC, EDR, SIEM, and secure remote access solutions.</li><li>Basic scripting capabilities using Python, PowerShell, Bash, or similar languages.</li><li>Strong analytical and problem-solving skills with the ability to think from an attacker's perspective.</li><li>Strong report writing, evidence documentation, and presentation skills.</li><li>Ability to communicate technical vulnerabilities and risks to both technical and business stakeholders.</li><li>Ability to manage multiple customer engagements and work independently while maintaining high-quality deliverables.</li><li>Strong professional integrity and commitment to maintaining customer confidentiality.<br><br></li></ul><strong>Academic qualifications and certifications:<br><br></strong><ul><li>Bachelor's degree in Cybersecurity, Computer Science, Information Technology, Computer Engineering, or a related technical discipline.</li><li>Equivalent practical experience may be considered where strong hands-on security testing expertise is demonstrated.</li><li>Preferred certifications include: OSCP, CREST CRT, GPEN, PNPT, eCPPT, CompTIA PenTest+, Burp Suite Certified Practitioner (BSCP), CEH / CEH Practical<br><br></li></ul><strong>Required experience:<br><br></strong><ul><li>5-7 years of cybersecurity, vulnerability assessment, penetration testing, or security consulting experience.</li><li>Minimum 3 years of recent hands-on vulnerability assessment and penetration testing experience.</li><li>Demonstrated experience conducting internal and external network penetration tests.</li><li>Hands-on experience performing web application and API security assessments.</li><li>Experience using vulnerability management platforms such as Tenable, Qualys, or Rapid7.</li><li>Strong working experience with tools including Burp Suite, Metasploit, Nmap, Kali Linux, and Wireshark.</li><li>Experience performing vulnerability validation, exploitation, remediation verification, and retesting.</li><li>Experience preparing professional technical security reports and presenting findings to customers and stakeholders.</li><li>Experience assessing Windows, Linux, Active Directory, network infrastructure, and enterprise environments.</li><li>Experience working directly with customer engagements within a cybersecurity consulting, systems integration, or professional services environment.</li><li>Experience with Active Directory security testing is strongly preferred.</li><li>Cloud, wireless, mobile application, container security, or red team experience is advantageous.</li><li>Exposure to NCA ECC, SAMA CSF, ISO 27001, PCI DSS, or related security frameworks is considered beneficial.</li><li>Strong written and verbal English communication skills; Arabic language capability is an advantage.<br><br></li></ul><strong>Workplace type: <br><br></strong>On-site Working<br><br><strong>About NTT DATA<br><br></strong>NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune<br><br>Global 100. We are committed to accelerating client success and positively impacting society through<br><br>responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with<br><br>unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and<br><br>application services. Our consulting and industry solutions help organizations and society move<br><br>confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more<br><br>than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as<br><br>established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each<br><br>year in R&D.<br><br><strong>Equal Opportunity Employer<br><br></strong>NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.<br><br><strong>Third parties fraudulently posing as NTT DATA recruiters<br><br></strong>NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an <strong>@nttdata.com</strong> email address. If you suspect any fraudulent activity, please <em>contact us</em>.
<h2 class="h5">Job description</h2>
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<span>The Senior Data Center & Microsoft 365 Engineer will be engaged as a dedicated project resource to support implementation, remediation, documentation, and knowledge transfer across enterprise data center, Microsoft 365, identity, and endpoint-management platforms.<br> The resource will implement approved technical requirements while maintaining service availability and producing complete operational documentation.<br> Scope of Work The resource will support implementation, configuration, remediation, and operational activities related to Windows Server, Active Directory, Group Policy, DNS, Microsoft 365, Microsoft Entra ID, Microsoft Intune, Exchange Online, SharePoint Online, OneDrive, and endpoint-management services.<br> Windows Infrastructure: Strong hands-on experience in Windows Server administration, Active Directory Domain Services, Group Policy, DNS, troubleshooting, and enterprise operational support.<br> Microsoft 365: Practical experience with Microsoft Entra ID, Microsoft Intune, Exchange Online, SharePoint Online, OneDrive, user and license administration, device enrollment, endpoint configuration, and Microsoft 365 service management.<br> Data Center Operations : Experience supporting enterprise data center infrastructure, server platforms, virtualization environments, system availability, capacity monitoring, incident resolution, and infrastructure lifecycle activities.<br> Service Delivery: Ability to prepare technical implementation plans, perform changes, conduct validation testing, define rollback procedures, track issues, prepare documentation, provide knowledge transfer, and coordinate with internal teams, vendors, and stakeholders.<br> Qualifications and Experience Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.<br> Relevant enterprise infrastructure experience involving hands-on project implementation, Level 3 troubleshooting, and production support responsibilities.<br> Demonstrated experience across data center infrastructure, Microsoft 365, identity and access administration, endpoint management, Windows Server, and Active Directory Domain Services.<br> Practical experience implementing, configuring, troubleshooting, and supporting enterprise infrastructure and Microsoft cloud services.<br> Strong technical documentation, stakeholder communication, issue reporting, and knowledge-transfer capabiliti</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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<h2 class="h5">Job description</h2>
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<span>Manage and maintain the company's IT infrastructure, including servers, networks, workstations, and end-user devices.<br> Install, configure, and support Windows Server, Microsoft 365, and business applications.<br> Monitor system performance and ensure the availability, reliability, and security of IT services.<br> Administer Active Directory, user accounts, email services, permissions, and access controls.<br> Configure and maintain network infrastructure, including switches, routers, Wi-Fi, firewalls, and VPN connectivity.<br> Administer and support the company's Odoo ERP system, including user management, system configuration, troubleshooting, and coordination with external vendors.<br> Provide technical support to Odoo ERP users and ensure the system operates efficiently to support business operations.<br> Perform system backups and ensure disaster recovery and business continuity procedures are in place.<br> Troubleshoot and resolve hardware, software, network, and connectivity issues.<br> Provide technical support to employees and deliver excellent IT services across the organization.<br> Manage IT assets, software licenses, and inventory.<br> Coordinate with external IT vendors and service providers when required.<br> Maintain accurate documentation of IT systems, procedures, and configurations.<br> Support IT projects, infrastructure upgrades, and future technology initiatives.<br> Opportunity to join a fast-growing organization.<br> Professional development and career growth opportunities.<br> Collaborative and dynamic work environment.<br> Bachelor's degree in Information Technology, Computer Science, or a related field.<br> 3–5 years of experience as an IT System Administrator or in a similar role.<br> Strong knowledge of Windows Server, Microsoft 365, Active Directory, and networking.<br> Hands-on experience with Odoo ERP administration and user support.<br> Experience with virtualization technologies (VMware or Hyper-V) is preferred.<br> Knowledge of cloud platforms (Microsoft Azure or AWS) is an advantage.<br> Strong troubleshooting, communication, and problem-solving skills.<br> Relevant certifications (Microsoft, Cisco, VMware, or CompTIA) are a plus.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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<p>Role Summary </p><p><br></p><p>We are seeking a Resident Cybersecurity Engineer to work on-site with the customer’s Cybersecurity team. The engineer will provide day-to-day technical support, maintain and improve the deployed solutions, troubleshoot issues, and coordinate with implementation partners and vendors when specialist support is needed. The role requires hands-on experience with One Identity IAM, Safeguard PAM, Defender MFA, and miniOrange SSO, along with a strong understanding of Data Classification System (DCS), Data Loss Prevention (DLP), and other enterprise cybersecurity solutions.</p><p><br></p><p><br></p><p><br></p><p>Key Responsibilities </p><p><br></p><p> Work closely with the customer’s Cybersecurity team to manage daily operations, incidents, service requests, and planned changes. </p><p><br></p><p> Administer and troubleshoot One Identity IAM, Safeguard PAM, Defender MFA, and miniOrange SSO. Monitor integrations with Active Directory, applications, servers, network devices, and VPN platforms; investigate authentication and access issues. </p><p><br></p><p> Support user provisioning, privileged access, MFA policies, SSO integrations, and access reviews. </p><p><br></p><p> Support DCS and DLP operations, including policy monitoring, incident investigation, reporting, and coordination of policy changes. </p><p><br></p><p> Perform health checks, review logs and alerts, and recommend corrective actions. </p><p><br></p><p> Coordinate with product vendors and implementation partners to resolve complex issues and track them through closure. </p><p><br></p><p> Maintain configuration records, operational procedures, incident reports, and knowledge transfer documentation. </p><p><br></p><p> Support testing, upgrades, disaster recovery exercises, and the onboarding of additional applications or systems. </p><p><br></p><p> Provide regular status updates and highlight risks, recurring issues, and improvement opportunities to the customer’s Cybersecurity team.</p><p><br></p><p><br></p><p><br></p><p>Required Qualifications and Experience </p><p><br></p><p> Bachelor’s degree in Computer Science, Cybersecurity, or a related field, or equivalent practical experience. </p><p><br></p><p> At least 5 years of experience implementing or supporting enterprise cybersecurity solutions. </p><p><br></p><p> Hands-on administration and troubleshooting experience with One Identity IAM, Safeguard PAM, and Defender MFA. </p><p><br></p><p> Hands-on experience with miniOrange SSO and enterprise application integrations. </p><p><br></p><p> Good working knowledge of DCS and DLP architecture, policies, incidents, and operational support. </p><p><br></p><p> Strong understanding of Active Directory, LDAP, Windows and Linux, networking, certificates, and authentication protocols such as SAML, OAuth 2.0, and OpenID Connect. </p><p><br></p><p> Experience working directly with customer technical and cybersecurity teams. </p><p><br></p><p> Clear communication, documentation, and issue management skills.</p><p><br></p><p><br></p><p><br></p><p>Preferred Experience </p><p><br></p><p> Fortra DCS/DLP, Aruba ClearPass NAC, Oracle Audit Vault and Database Firewall, or similar solutions. </p><p><br></p><p> High availability, disaster recovery, and change management in enterprise environments. </p><p><br></p><p> Relevant product or cybersecurity certifications.</p>
Own the health, security, and continuity of the organisation's core Microsoft platform: Exchange Server 2019 (on-premises) in hybrid with Microsoft 365, Active Directory, Group Policy, DNS/DHCP, and the identity and email-security layers that sit on top of them. The role helps maintain reliable corporate messaging, mailbox availability, and identity services in a multi-site business environment.<br><br>KEY Responsibilities<br><br>Core: Microsoft Exchange (on-premises + hybrid)<br><br><ul><li> Install, configure, administer, and upgrade Microsoft Exchange Server 2019 on-premises; apply cumulative updates and security patches on a controlled schedule</li><li> Run and maintain Exchange Hybrid with Microsoft 365: hybrid configuration, free/busy, cross-premises mail flow, and directory synchronisation health</li><li> Execute mailbox migrations (on-prem to/from Exchange Online) with zero-data-loss cutovers and a tested rollback for each wave</li><li> Manage mailbox lifecycle, distribution and shared mailboxes, mail flow, transport rules, send/receive connectors, and certificate lifecycle (issuance, renewal, binding) with no lapsed-certificate outages</li><li> Design, build, and maintain Database Availability Groups (DAG) for Exchange high availability; own failover testing and quorum health</li><li> Diagnose and resolve complex mail-delivery, queue, performance, and availability problems using message tracking, protocol logs, and transport diagnostics<br><br></li></ul>Core: Active Directory & Group Policy<br><br><ul><li> Perform advanced Active Directory administration: domain services, sites, trusts, OU design, delegation, user authentication, and permissions</li><li> Design, implement, troubleshoot, and optimise Group Policy (GPO): scope, precedence, security filtering, and drift control</li><li> Administer and maintain DNS and DHCP as authoritative infrastructure services for the estate</li><li> Own AD replication health, security hardening (privileged accounts, tiering), and disaster-recovery readiness for the directory (backup, forest/domain recovery runbook, tested restore)<br><br></li></ul>Core: Email Security<br><br><ul><li> Administer the enterprise email-security gateway/solution: anti-spam, anti-phishing, malware protection, content filtering, quarantine management, and policy tuning</li><li> Own the sender-authentication stack (SPF, DKIM, and DMARC) from monitoring through enforcement, and manage mail routing and inbound/outbound threat protection</li><li> Investigate email-borne threats and phishing incidents with Information Security; tune policies to cut false positives without opening exposure<br><br></li></ul>Core: Networking & Security<br><br><ul><li> Apply working command of TCP/IP, DNS, routing, switching, firewalls, VPNs, VLANs, and NAT to keep messaging and identity reachable and secure</li><li> Troubleshoot network-layer faults affecting mail flow, hybrid connectivity, and authentication end to end</li><li> Apply network-security principles and integrate cleanly across messaging, identity, cloud, and the security stack<br><br></li></ul>Core: Microsoft 365, Identity & Automation<br><br><ul><li> Administer Microsoft 365, Entra ID (Azure AD), and Single Sign-On (SSO): tenant configuration, conditional access, and application registrations in coordination with Information Security</li><li> Build and maintain PowerShell scripting and automation for provisioning, reporting, bulk operations, and repeatable runbooks</li><li> Own monitoring, backup, disaster recovery, patching, and infrastructure documentation for the messaging and identity estate; keep runbooks and topology current<br><br></li></ul>General<br><br><ul><li> Provide senior-level escalation for messaging, identity, and email-security incidents raised by IT Team Leaders and the Service Desk</li><li> Maintain up-to-date, formally registered technical documentation, standard operating procedures, and as-built diagrams</li><li> Contribute to departmental KPI objectives set for the financial year</li><li> Ensure IT policies, security standards, and change-management procedures are followed</li><li> Perform other assignments as required<br><br></li></ul>Business Continuity<br><br><ul><li> Ensure the messaging and identity BC/DR plans adequately deliver the required recovery capability and meet business continuity requirements</li><li> Maintain, test, and document DAG failover, AD recovery, and Exchange/M365 restore procedures on a periodic basis</li><li> Communicate the implications of infrastructure changes that may impact the BCMS</li><li> Participate in BC exercises; support the Business Impact Analysis for messaging and identity services</li><li> Make recommendations, remove roadblocks, and report continuity risk to IT management<br><br></li></ul>Working Arrangement (Onshore, Riyadh)<br><br><ul><li> Base: Riyadh, with on-site and hybrid working arrangements in line with organisational policy</li><li> Hours: Standard working hours, with flexibility to support business needs</li><li> On-call: Participates in an on-call rotation for critical messaging, identity, and email-security incidents, including outside standard working hours, in line with agreed response targets</li><li> Change windows: Executes major changes (upgrades, migrations, DAG/AD maintenance) inside approved maintenance windows, typically outside peak, with change-management sign-off</li><li> Access & security: Follows applicable information security, data-handling, and privileged-access controls<br><br></li></ul>Competencies: Professional and Technical<br><br>Behavioral Competencies<br><br>Competency Level<br><br>Analytical Thinking Level 4<br><br>Initiative Level 3<br><br>Continuous Learning Level 3<br><br>Communication (written & verbal) Level 3<br><br>Stress Management Level 3<br><br>Planning & Organizing Level 3<br><br>Adaptability Level 3<br><br>Teamwork Level 3<br><br>Technical Competencies<br><br>Competency Proficiency<br><br>Microsoft Exchange Server 2019 (on-prem + hybrid, DAG) Expert<br><br>Exchange migrations & mail flow / connectors / certificates Expert<br><br>Active Directory & Group Policy (design, DR, replication) Expert<br><br>DNS / DHCP / domain services Advanced<br><br>Email security (gateway, SPF/DKIM/DMARC, anti-phishing) Advanced<br><br>Microsoft 365 / Entra ID / SSO / Conditional Access Advanced<br><br>PowerShell scripting & automation Advanced<br><br>Networking & network security (TCP/IP, firewall, VPN, VLAN, NAT) Intermediate to Advanced<br><br>Backup, DR, patching & infrastructure documentation Advanced<br><br>Critical incident management Advanced<br><br>Competencies: EHS<br><br>Awareness of basic EHS requirements and corporate objectives; awareness of EHS/incident reporting within the QEHS management system.<br><br>Organizational Competencies<br><br>Intermediate. Refer to the organisation's applicable competency framework.<br><br>Decision Making<br><br>Decides and executes: messaging/identity configuration, patch and change execution within approved windows, migration cutover mechanics, GPO and email-security policy tuning, and automation design. Recommends and routes up: architecture changes, tenant-level identity/security policy, BC/DR strategy, and major-version platform decisions (to the relevant IT infrastructure and Information Security leadership).<br><br>Key Performance Indicators (KPIs)<br><br><ul><li> Maintain high availability of messaging services and prevent avoidable outages through timely certificate management and patching</li><li> Respond to critical messaging and identity incidents within agreed targets, restore services promptly, and document root causes</li><li> Mailbox migration waves delivered on schedule with zero data loss and a tested rollback per wave</li><li> Keep systems patched in line with approved security baselines and remediate critical vulnerabilities within required timeframes</li><li> Email security: SPF/DKIM/DMARC at enforcement; measured reduction in delivered phishing/spam with controlled false-positive rate</li><li> Test business continuity and disaster recovery procedures periodically and document successful recovery tests</li><li> Maintain current technical runbooks and infrastructure documentation for all owned services</li><li> Meet the individual KPIs agreed for the current financial year</li><li>Level 3 Engineer of Microsoft Exchange 2019 and Exchange Server Subscription Edition. Have proven experience in installation and upgrade of Microsoft Exchange Environment-Expert</li><li>Hybrid environment Microsoft 365 ability to manage Microsoft Teams. Active Directory and understanding of Group Policies<br><br></li></ul><strong>Requirements<br><br></strong>Qualification: Education and Experience<br><br><ul><li> Language: Arabic (native) and English (professional working proficiency)</li><li> Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent experience with strong certification is acceptable in lieu of the degree</li><li> Experience: For a fully-fledged senior, 8+ years in enterprise Microsoft infrastructure, of which 5+ years hands-on with Exchange Server (2016/2019) on-premises and Exchange hybrid with Microsoft 365, in a mid-to-large, multi-site enterprise environment, with a full Exchange migration and a DAG deployment owned. A strong mid-senior Saudi national (6+ years) with solid Active Directory / Entra ID / Microsoft 365 depth and a genuine appetite to master on-prem Exchange is acceptable and encouraged under the organisation's development pathway, entering on a structured certification ramp (see the development plan)</li><li> Certifications:</li><li> Strongly preferred: MCSE: Messaging or MCSE: Server Infrastructure (or legacy MCITP: Enterprise Messaging), evidencing Exchange + AD depth. For a mid-senior entrant, these become ramp targets</li><li> Preferred: Microsoft 365 Certified: Messaging Administrator Associate (MS-203); Enterprise Administrator Expert (MS-102); Identity and Access Administrator (SC-300); Windows Server Hybrid Administrator (AZ-800/AZ-801)</li><li> Nice-to-have: email-security vendor certification (Proofpoint / Mimecast / Microsoft Defender for Office 365), a networking cert (CCNA-level), and a security baseline (SC-900 / Security+)</li></ul>
<p><strong>Responsibilities</strong></p><ul><li>Administer and maintain the Omnissa Workspace ONE UEM (MDM) platform, including device enrollment, configuration, application deployment, updates, and secure retirement.</li><li>Manage integrations with Active Directory, certificates, ADFS, MFA, and network/security components in coordination with relevant teams.</li><li>Enforce device security and compliance policies and provide audit evidence and compliance reports.</li><li>Resolve L3 incidents and service requests through ServiceNow, ensuring SLA compliance and supporting L1/L2 teams with escalations.</li><li>Perform root cause analysis, implement permanent fixes, and manage changes through the approved CAB process.</li><li>Maintain technical documentation, operating procedures, and knowledge base articles.</li><li>Monitor platform performance, prepare operational reports, and support knowledge transfer from the existing service provider.</li></ul><p><br></p><p><strong>Requirements</strong></p><ul><li>BSc. degree in Computer Science, Information Technology, or a related field.</li><li>10+ Yrs. of experience in enterprise mobility and endpoint management, including 3 years of hands-on Workspace ONE UEM (AirWatch) administration.</li><li>Strong knowledge of Workspace ONE UEM, Active Directory, PKI certificates, ADFS, MFA, and basic networking and security.</li><li>Experience with ServiceNow and ITIL incident, problem, and change management processes.</li><li>Familiarity with Ivanti, SCCM, or Nexthink is an advantage.</li><li>Workspace ONE and ITIL 4 certifications are preferred.</li><li>Strong troubleshooting, communication, and cross-team coordination skills.</li><li>Proficiency in English; Arabic is an advantage.</li><li>Availability for out-of-hours changes and critical incidents when required.</li></ul><p><br></p>
<p>Responsible for managing and maintaining the hospital s IT infrastructure, focusing on the reliability, availability, security, and performance of server environments, storage systems, virtualization platforms, and system services. The role ensures critical healthcare applications and IT services operate efficiently while adhering to healthcare regulations and industry best practices.</p><p><strong>Roles and Responsibilities:</strong></p><ul><li>Ensure work is performed based on approved policies, processes, procedures, and instructions</li><li>Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement</li><li>Ensure day-to-day activities are properly performed in line with policies and procedures</li><li>Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner.</li><li>Administer, monitor, and maintain Windows and/or Linux server environments, ensuring optimal system performance.</li><li>Manage Active Directory, group policies, domain services, and system access controls.</li><li>Oversee file services, print services, and hospital-specific application server environments.</li><li>Manage virtualization platforms (e.g., VMware, Hyper-V), ensuring effective resource utilization and system scalability.</li><li>Administer SAN/NAS storage systems, performing regular health checks, maintenance, and capacity planning.</li><li>Ensure backup systems are configured, tested, and meet recovery objectives (RTO/RPO).</li><li>Participate in disaster recovery planning and testing exercises to safeguard critical hospital data and services.</li><li>Implement server and system security controls, patch management, and hardening standards in alignment with NCA cybersecurity frameworks.</li><li>Regularly audit system access, perform log reviews, and maintain documentation for compliance purposes.</li><li>Provide expert-level troubleshooting for server and infrastructure-related incidents.</li><li>Investigate root causes of recurring issues and propose permanent solutions to improve infrastructure reliability.</li><li>Maintain up-to-date documentation of system configurations, standard operating procedures (SOPs), and infrastructure diagrams.</li><li>Recommend and implement improvements to optimize system performance, reduce downtime, and enhance IT operational efficiency.</li><li>Project leadership responsibilities in infrastructure upgrades</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Knowledge and Experience:</strong></p><ul><li>5 7 years of experience in systems administration roles, preferably in healthcare environments.</li><li>Advanced knowledge of hospital IT infrastructure components (servers, storage, and virtualization).</li><li>Practical experience with Microsoft technologies (Windows Server, Active Directory, Group Policies), Linux OS, and backup solutions.</li><li>Working knowledge of healthcare IT systems (EMR, HIS) is preferred.</li><li>Familiarity with regulatory standards such as MOH, CBAHI, JCI, NCA, and SFDA.</li></ul><p><strong>Education and Certifications:</strong></p><ul><li>Bachelor s degree in Information Technology, Computer Science, or related field.</li></ul><p><strong>Skills:</strong></p><ul><li>Advanced troubleshooting and root cause analysis skills</li><li>Proficiency in server infrastructure, virtualization, and storage management</li><li>Strong documentation and reporting capabilities</li><li>Awareness of cybersecurity best practices and data protection policies</li><li>Ability to work under pressure and manage incidents in healthcare environments</li><li>Good communication skills in Arabic and English</li><li>IT certifications preferred (MCSE, RHCE, VMware VCP, ITIL Foundation)</li></ul><p><strong>Attitude:</strong></p><ul><li>Strong Work Ethic</li><li>Dependability and Responsibility</li><li>Possessing a Positive Attitude</li><li>Adaptability</li><li>Honesty and Integrity</li></ul>
<strong>About the business unit JBS Customer Service:<br><br></strong><strong>JBS Customer Service (JCS),</strong> a business unit of <strong>Jaffer Business Systems (JBS)</strong>, brings over 37 years of experience in delivering exceptional technology services and support. JCS strengthens JBS’s hardware and software offerings through comprehensive project management, service level agreements (SLAs), and managed services that ensure seamless business continuity. With the most extensive countrywide support infrastructure in Pakistan, JBS provides a wide range of customer services — including mission-critical support, 24/7 assistance, warranty management, help desk operations, resident engineer services, hardware and software deployment, and complete IT outsourcing. Backed by a well-managed inventory, strong processes, and highly skilled professionals, JBS Customer Service continues to deliver responsive, reliable, and high-quality support — enabling clients to achieve their mission-critical business goals with confidence. <br><br><strong>Role Overview</strong>:<br><br>The IT Support Engineer provides technical support to employees keeping hardware, software, network access and business applications running with minimal disruption.<br><br><strong>Location</strong>:<br><br>Riyadh, KSA<br><br><strong>Business Unit/Department:<br><br></strong>JCS<br><br><strong>Mode:<br><br></strong>Onsite<br><br><strong>Type:<br><br></strong>Full-time<br><br><strong>Job Responsibilities</strong>:<br><br><ul><li>Respond to and resolve IT support tickets (hardware, software, network, printers, peripherals) within agreed SLAs</li><li>Set up, configure and maintain desktops, laptops, and user accounts for new joiners and offboard leavers</li><li>Provide on-site and remote troubleshooting for end-user issues, escalating unresolved incidents to the relevant team or vendor</li><li>Maintain and monitor office IT infrastructure: LAN/Wi-Fi, printers, video-conferencing equipment and meeting-room AV</li><li>Administer user access across core systems (email, Active Directory/Azure AD, VPN, business applications)</li><li>Support basic server, backup and antivirus/endpoint-security checks, flagging anomalies to senior IT staff</li><li>Maintain an accurate asset register and documentation for hardware, software licenses and configurations</li><li>Assist with IT-related onboarding/induction sessions and produce simple user guides for common issues</li><li>Support IT projects such as system rollouts and upgrades.<br><br><br></li></ul><strong>Skills</strong>:<br><br><ul><li>Windows and macOS desktop administration, imaging and troubleshooting</li><li>Active Directory / Azure AD, Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive)</li><li>Mobile device management for device enrolment and policy enforcement</li><li>Basic networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting</li><li>Hardware diagnostics and repair for desktops, laptops, printers and peripherals</li><li>Familiarity with ticketing/helpdesk systems and asset management tools</li><li>Basic understanding of endpoint security, antivirus tools and data backup practices<br><br><br></li></ul><strong>Qualifications</strong>:<br><br><ul><li>Bachelor's degree in Computer Science, Information Technology or a related field </li><li>1-3 years of experience in an IT support, helpdesk or desktop support role</li><li>Experience supporting Microsoft 365 and Windows/macOS environments in a corporate setting<br></li></ul>