We are looking for a skilled Jira Administrator to manage, configure, and optimize our Jira environment, ensuring efficient project management, streamlined workflows, and effective collaboration across teams. The ideal candidate will have hands-on experience in Jira administration, workflow customization, user management, and system configuration, with a strong understanding of Agile methodologies and Atlassian tools.

Key Responsibilities

• Administer and maintain Jira applications, ensuring optimal performance, availability, and usability.
• Configure and manage Jira projects, workflows, issue types, screens, fields, schemes, and permissions.
• Manage user accounts, groups, roles, access controls, and project-level permissions.
• Design, customize, and maintain workflows, automation rules, dashboards, and filters based on business requirements.
• Support Agile teams in configuring and managing Scrum and Kanban boards, backlogs, sprints, and reporting.
• Troubleshoot Jira-related issues, investigate system errors, and provide technical support to end users.
• Manage Jira integrations with Confluence, Bitbucket, and other third-party applications.
• Monitor system performance, perform routine maintenance, and support Jira upgrades and migrations.
• Establish and maintain Jira administration standards, documentation, and best practices.
• Collaborate with stakeholders and technical teams to identify opportunities for process improvement and automation.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3–5 years of hands-on experience in Jira Administration.
• Strong expertise in Jira configuration, administration, workflow management, and permission schemes.
• Experience with Jira Software and Jira Service Management (JSM) is an advantage.
• Good understanding of Agile methodologies, including Scrum and Kanban.
• Hands-on experience with Jira automation, dashboards, reporting, and custom configurations.
• Familiarity with Confluence and other Atlassian products.
• Knowledge of Jira integrations, REST APIs, and scripting (Groovy, Python, or JavaScript) is an added advantage.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management skills.