Job Description

Roles & Responsibilities

At SARA Group, we believe that being genuine and authentic is a fast track to success. Candid communication and genuine behaviors help build deeper connections, leading to more productive collaboration, ideation, and growth. Never afraid of change, always moving and improving, it is by being the truest and best version of ourselves that we build towards great accomplishments and results. So, at SARA, we keep it real, we support each other, and we move together to achieve big things!

The Technical Designer position is a key role within SARA Group, providing technical expertise that supports our sales, operations, and customer experience. As the technical backbone of the coordination team, you will work closely with sales teams, suppliers, warehouse, and clients to deliver accurate technical solutions, seamless order execution, and outstanding customer support. Your expertise will ensure customers receive the right products while contributing to operational excellence across the business.

What You'll Do:

• Provide technical support and product guidance to the sales and coordination teams.
• Recommend suitable products and solutions based on customer requirements and project specifications.
• Support client meetings and site visits by providing technical clarification when required.
• Prepare accurate technical proposals, quotations, and supporting documentation.
• Coordinate with suppliers and internal stakeholders to obtain pricing, product availability, and technical information.
• Review and update quotations based on project changes and customer requirements.
• Handle product-related inquiries and provide timely after-sales support to customers.
• Coordinate with internal teams to resolve technical and operational issues efficiently.
• Conduct product training sessions to strengthen product knowledge across the business.
• Share technical updates, product enhancements, and best practices with sales and coordination teams.
• Utilize Microsoft Dynamics AX to manage inventory checks, order processing, order tracking, fulfillment, and product transactions.
• Maintain accurate system records and ensure proper documentation throughout the order lifecycle.
• Coordinate closely with warehouse, procurement, operations, and sales teams to ensure smooth execution of customer orders.
• Continuously identify opportunities to improve processes, customer experience, and operational efficiency.

What We're Looking For:

• Bachelor's degree in engineering, Architecture, Interior Design, or another relevant technical discipline.
• 2 5 years of experience in technical coordination, technical sales support, or a similar role.
• Experience preparing technical proposals and quotations.
• Strong understanding of technical drawings, product specifications, and documentation.
• Experience working with ERP systems, preferably Microsoft Dynamics AX.
• Excellent communication, coordination, and stakeholder management skills.
• Strong organizational skills with the ability to manage multiple priorities.
• A collaborative mindset and passion for delivering exceptional customer service.

Desired Candidate Profile

Technical Expertise: enjoy understanding products inside out and translating technical information into practical solutions.

Customer Focus: build trust by understanding customer needs and providing accurate, solution-oriented support.

Attention to Detail: Take pride in producing accurate quotations, technical documentation, and system records.

Collaboration & Communication: work effectively with cross-functional teams, suppliers, and customers to deliver the best outcomes.

Problem Solving: approach challenges with a solution-oriented mindset and proactively resolve technical and operational issues.

Smart Execution: stay organized, manage multiple priorities, and ensure every project is executed accurately and efficiently.

Continuous Learning: are eager to expand your technical knowledge and share expertise with colleagues.