Job Description

Roles & Responsibilities

Store Manager

Reporting to: Retail Supervisor

Position Purpose:Create an addictive experience for our clients ensuring sales in accordance with our DNA, Sephora Attitude and meeting objectives set by Shop / Store Manager.

You will excel and enjoy this role if you are ready to actively handle the following missions:

• Client Experience
• Education & Demonstration
• Assist and guide clients on the most appropriate range of products, according to their needs and skin type.
• Support your store team in explaining and demonstrating new products to the clients.
• Display an exceptional image and body language in accordance with the Sephora grooming guidelines.
• Make sure to set example and be always a role model.
• Sales
• Use the Sephora Attitude & selling techniques to build and maximize each client s basket.
• Contribute to achieving store monthly turnover.
• Contribute to the store commercial and operational KPIs.
• Have a focus on achieving the stores services target.
• Operations
• Apply the policies and procedures according to Sephora standards.
• Support your store team with merchandising procedures (products, testers, prices, animations, cash desk area, stock room, beauty hub tools, etc.) according to Sephora standards.
• Assist your store in all departments where necessary (cash, operations other axis)
• Contribute to the overall store s image through cleanliness and product restocking.
• Contribute to improving on audit finding.
• Know How
• Keep the knowledge and skills up to date by attending regular training and convention events, either in-class at Sephora University or in store and by connecting and actively using our digital training platform (360 e-learning)

Desired Candidate Profile

Do not hesitate to apply if you have:

• Proven successful sales and services in store.
• Minimum 1 to 2 years experience in sales
• Strong selling techniques.
• Good communication skills
• Punctual.
• Innovative