Job Description

Roles & Responsibilities

The Contract Specialist s provide internal support & guidance to a region of Commercial Account Executives (AEs), ensuring orders are in compliance with company policies. In this position on a daily basis you will work with colleagues across APAC & EMEA working in Sales, Deal Hub, Consulting, Events, Legal and Order management.

What you ll do:

• Document Administration: Effectively process incoming requests from departments for assistance (Sales, CFS, Controller, Deal Hub, Corporate Pricing, Contracts Negotiators, Corporate Legal, Consulting, Events, Client Compliance, etc.).
• Manage the team Outlook inbox by ensuring emails are prioritized by urgency and importance once approvals are received.
• Via salesforce effectively review and activate incoming order submissions for completeness, accuracy, and conformance to Gartner standard contract guidelines.
• Assist Sales using salesforce case requests to ensure accurate client data is used when creating contracts
• Signing authority for order agreements and 100% compliance with legal empowerment matrix.
• Ensure compliance with Gartner corporate policy regarding document administration, including any non-standard items, such as legal term changes, non-standard SDs, non-standard pricing, and non-standard billing terms have been approved.
• Execute any and all special ad hoc projects initiated to fulfill business requirements.
• Collaborate with manager and global team to seek continuous improvement & innovation to department processes.
• Prepare instructive communications to and liaise with global Contracts Department, Client Financial Services, Sales teams in fulfilment of above responsibilities.
• Sales Support: Support of Contract Manager in providing first line of support to Sales on all issues relating to sales contracts and requests for contracts, escalating to senior staff as required

Desired Candidate Profile

• A minimum of 2-4 years experience dealing with contract matters, client legal & procurements departments, as well as with customer order management or sales support experience
• Strong verbal and written negotiation skills
• Salesforce experience a plus
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
• Excellent communication skills developed in a sales driven environment, including strong English skills (written and verbal)
• Client-facing experience with commercial awareness.
• Strong attention to detail
• Able to use Microsoft suite of tools effectively
• Strong understanding of contracts.
• Strong problem-solving skills.
• Willingness to assume responsibility and adaptability for the role, while displaying a sense of urgency to the business.
• Ability to work within a remote team (a multinational company experience would be preferred)
• High work ethic and integrity