Job Description

Roles & Responsibilities

Role Purpose

Lead the development and delivery of interactive maker space programs focused on crafts, creativity, and hands-on cultural experiences.

Key Responsibilities

Program Design & Experience Development

• Design hands-on, interactive maker space programs aligned with cultural themes
• Develop workshops, demonstrations, and creative experiences for different audiences
• Ensure diversity and accessibility of creative offerings

Artisan & Facilitator Management

• Identify and onboard artisans, creators, and facilitators
• Manage schedules, participation, and delivery of workshops
• Ensure quality and consistency across all sessions

Operational Readiness & Setup

• Ensure readiness of maker spaces, including tools, materials, and safety measures
• Coordinate with Operations and FM for setup and maintenance of spaces
• Manage resource planning and replenishment

Program Delivery & Visitor Engagement

• Oversee delivery of workshops and interactive sessions
• Ensure high levels of participation and engagement
• Maintain safety and quality during all activities

Performance Monitoring

• Track participation rates and engagement levels
• Adjust workshop offerings based on demand and feedback

Key Success Metrics

• Participation in workshops
• Engagement levels
• Quality of experience
• Deliver asset operating budget

Required Skills & Competencies

• Experience in creative programming or workshops
• Understanding of crafts, making, or cultural production
• Facilitation and coordination skills

Desired Candidate Profile

- 5 8+ years of experience, with a strong background in creative programming, workshop delivery, or hands-on cultural and educational experiences

- Proven experience designing and delivering interactive, hands-on programs, workshops, or maker space activities

- Strong understanding of creative disciplines, such as crafts, design, traditional making, or cultural production

- Ability to develop engaging, accessible experiences for diverse audience groups (families, youth, adults)

- Experience working with:

o Artisans and craftspeople

o Creative practitioners and facilitators

- Ability to identify, onboard, and manage workshop facilitators and contributors

- Experience coordinating multiple facilitators delivering parallel sessions

- Proven ability to deliver interactive experiences in public-facing environments

- Experience managing high visitor engagement environments with continuous participation

- Strong facilitation and communication skills to engage audiences directly

- Experience managing environments involving:

o Tools, materials, and equipment

o Hands-on participation by visitors

- Strong awareness of health, safety, and risk management in workshop environments

- Ability to ensure safe, controlled, and well-supervised delivery of activities

- Experience managing physical creative spaces or studios, including setup, layout, and flow

- Ability to plan and manage materials, inventory, and resource usage

- Experience coordinating space utilization for multiple simultaneous activities

- Experience in:

o Maker spaces, innovation labs, or creative hubs

o Museums, cultural institutions, or interactive exhibitions

o Festivals or public engagement programs

- Exposure to traditional crafts or cultural making practices is highly preferred