The Process Improvement Manager is responsible for identifying, designing, and implementing process

improvements across operations to drive efficiency, quality, scalability, and cost optimization. The role

focuses on standardizing processes, reducing waste, improving productivity, and ensuring sustainable

adoption of best practices across all operational sites.

Process Auditing & Compliance

Conduct regular audits of operational processes (inbound, outbound, stock control, maintenance, etc.) to verify adherence to SOPsIdentify deviations, inefficiencies, and risks, and recommend corrective/preventive actions Provide audit reports with actionable insights and follow up on remediation plans Ensure alignment of processes with quality, safety, and regulatory requirements


Process Assessment & Analysis

Conduct end-to-end reviews of operational workflows to identify inefficiencies and bottlenecks Use Lean, Six Sigma, and Kaizen methodologies to evaluate processes and recommend improvements Benchmark operational practices across regions to highlight improvement opportunities


Process Improvement & Optimization

Lead end-to-end process improvement initiatives across inbound, put-away, picking outbound, inventory control, store setup, and support functions Conduct time & motion studies, root cause analysis, and value stream mapping to identify inefficiencies and improvement opportunities Design and implement standardized, scalable processes aligned with operational growth Drive continuous improvement culture using Lean, Six Sigma, and operational excellence methodologies


Change Management & Capability Building

Support rollout of new processes through structured change management Partner with Training & Development to ensure effective knowledge transfer Drive adoption and sustainability of improvements across regions and sites


Requirements

Bachelor's degree in Industrial Engineering, Operations Management, Supply Chain, or a related field Master's degree is a plus Minimum 5 years of experience in process improvement, operations excellence, or continuous improvement roles Proven experience in fast-paced operations (retail, logistics, warehousing, e-commerce, or Q-commerce preferred) Hands-on experience leading cross-functional improvement projects