• Design, develop, and execute comprehensive test plans, test cases, and test scripts for CRM applications. • Perform functional, regression, integration, and system testing for CRM modules, including customer onboarding, KYC, loan management, and customer service workflows. • Validate CRM interfaces with core banking systems, digital banking platforms, and third-party integrations. • Drive test automation strategy using appropriate tools (e.g., Selenium, JMeter, Postman, Cypress, etc.). • Conduct defect analysis, track issues through resolution, and ensure adherence to SLAs. • Collaborate with business analysts, CRM developers, and product owners to refine requirements and acceptance criteria. • Ensure compliance with banking regulations, data privacy, and security standards during testing cycles. • Monitor performance and scalability of CRM systems under peak banking loads. • Mentor junior QA engineers, review test deliverables, and enforce best QA practices. • Support UAT (User Acceptance Testing) and coordinate with stakeholders for go-live readiness.

• Bachelor’s degree in Computer Science, Engineering, or related field. • 6–8+ years of QA experience, with at least 3 years in CRM testing (preferably MS Dynamics, Salesforce, or Siebel in banking). • Strong expertise in QA methodologies, test automation, and defect management tools (e.g., JIRA, TestRail, ALM). • Solid understanding of banking processes: KYC, AML, retail/corporate banking workflows, regulatory compliance. • Hands-on experience with API testing, data validation (SQL), and integration testing. • Knowledge of CI/CD pipelines and DevOps practices in QA. • Strong analytical, communication, and problem-solving skills. • ISTQB or equivalent QA certification is a plus.