Role Purpose:

The Manager is responsible for recruiting, selecting, training, supervising, developing, and retaining a high-performing team of Sales Agents. The role involves providing strategic direction, effective management, and comprehensive support to ensure the team consistently meets or exceeds the division’s production, manpower, and quality objectives efficiently, profitably, and sustainably.

KEY ACCOUNTABILITIES & ACTIVITIES :

Team Leadership:

• Guide and mentor Sales Agents in setting and achieving their performance goals.
• Implement and monitor activity and compliance processes to ensure efficient execution of daily tasks.
• Develop and launch motivational incentives, activities, and recognition programs to boost productivity within Tawuniya’s Life Sales Team.
• Conduct regular performance reviews and management meetings to track progress and address areas for improvement.
• Clearly communicate individual and team sales targets and align efforts to meet these goals.
• Lead and coordinate sales campaigns at the unit level to drive results.

Sales Management:

• Ensure the unit consistently meets its sales production targets and adheres to Tawuniya’s activity ratios and productivity standards.
• Oversee portfolio collection processes to maintain high levels of persistence.
• Ensure that Agents deliver superior service throughout the policy lifecycle, fostering customer satisfaction and retention.
• Provide continuous coaching and development for Agents through structured training, joint fieldwork, and regular feedback sessions.
• Effectively manage financing tools and processes in alignment with Tawuniya policies and guidelines.
• Participate actively in all planned training sessions in accordance with Tawuniya procedures.

Administration & Compliance:

• Enforce Tawuniya standards and procedures in managing the sales team within the unit.
• Ensure the unit operates in full compliance with Tawuniya directives and regulatory requirements.
• Provide accurate and timely reporting on unit sales statistics, including Management Information Systems (MIS) data.
• Ensure the sales team completes all new business documentation thoroughly and accurately.

QUALIFICATIONS :

Education :

• Bachelor’s degree in Business Administration, Insurance, or a related field is required.
• A Master’s degree in Business Administration, Insurance, or a related field is preferred.

Knowledge and Experience:

• 5–8 years of sales experience in the KSA market, including 2–3 years in a similar position.