Job Description

Roles & Responsibilities

Role Overview As Food & Beverage Manager , you will oversee all F&B operations at Basiqat Resort by Mantis , ensuring exceptional guest experiences across restaurants, bars, in-room dining, banqueting, and events. You will be responsible for delivering consistent service excellence, driving revenue performance, and building a strong service culture aligned with the Mantis ethos. This role requires a hands-on leader who thrives in a remote resort environment and understands how to create memorable dining experiences that reflect both place and purpose.

What You'll Do

F&B Operations Management

• Oversee day-to-day operations across all F&B outlets
• Ensure consistent service standards, product quality, and guest satisfaction
• Coordinate closely with Culinary and Front Office teams for seamless service delivery
• Manage restaurant, bar, in-room dining, and banquet operations

Guest Experience & Service Excellence

• Champion a culture of outstanding service and personalised guest experiences
• Handle guest feedback, resolve issues, and ensure rapid service recovery when needed
• Continuously enhance service delivery through training and operational refinement
• Ensure all guest touchpoints reflect Mantis brand values

Team Leadership & Development

• Recruit, train, and develop a high-performing F&B service team
• Lead daily briefings, coaching sessions, and performance feedback
• Foster a culture of accountability, teamwork, and hospitality excellence
• Support succession planning and talent development within the department

Revenue & Commercial Performance

• Drive outlet profitability through effective cost control and revenue optimisation
• Support menu engineering and pricing strategies in collaboration with Culinary and Finance
• Monitor sales performance, guest spend, and operational KPIs
• Identify opportunities to enhance upselling and cross-selling initiatives

Cost Control & Operational Efficiency

• Manage labour costs, scheduling, and productivity levels
• Monitor stock control, ordering processes, and inventory management
• Minimise waste and ensure efficient operational practices
• Work within budget guidelines while maintaining quality standards

Health, Safety & Compliance

• Ensure full compliance with food safety, hygiene, and HACCP standards
• Maintain operational readiness for audits and inspections
• Enforce safety standards across all service areas
• Ensure adherence to local regulations and Accor policies

Collaboration & Brand Alignment

• Work closely with Culinary, Sales & Marketing, and Events teams
• Support the delivery of special events, activations, and bespoke guest experiences
• Align F&B offerings with the overall resort concept and guest journey
• Contribute to pre-opening planning and operational readiness

Desired Candidate Profile

What We re Looking For

• 6 10+ years of progressive Food & Beverage experience, including supervisory or managerial roles
• Experience in luxury hotels, resorts, or lifestyle hospitality environments
• Strong operational understanding of multi-outlet F&B operations
• Experience in remote, resort, or pre-opening environments highly desirable
• Solid knowledge of service standards, guest experience design, and F&B operations
• Degree or diploma in Hospitality Management or related field preferred
• Strong leadership, communication, and team development skills
• Financial acumen with experience managing budgets and KPIs'