Job Purpose:

Lead the delivery and facilitation of Panda Academy programs by ensuring high-quality learning experiences, effective training execution, facilitator readiness, and alignment with business capability development priorities.

Key Accountabilities:

1.        Training Delivery & Facilitation:

·         Lead and facilitate leadership, technical, operational, and business training programs across Panda Academy.

·         Ensure effective delivery of classroom, virtual, blended, and on-the-job learning solutions.

·         Support the creation of engaging and learner-centered training experiences.

2.        Training Operations & Execution

·         Manage academy training schedules, deployment plans, calendars, and delivery activities.

·         Coordinate training execution across stores, regions, distribution centers, and corporate functions.

·         Ensure smooth operational management of academy programs and learning initiatives.

3.        Facilitator & SME Management

·         Manage Learning Facilitators and coordinate SME Trainers participation across programs.

·         Coach facilitators and SMEs on facilitation standards, learner engagement, and training effectiveness.

·         Support Train-the-Trainer initiatives and facilitator capability development activities.

4.        Learning Quality & Learner Experience

·         Monitor learner engagement, attendance, participation, and training effectiveness.

·         Gather learner feedback and implement continuous improvement initiatives.

·         Ensure academy facilitation standards and learning quality measures are consistently maintained.

5.        Business Alignment & Stakeholder Collaboration

·         Partner with business leaders and stakeholders to support capability development priorities.

·         Coordinate with Learning Design teams to ensure learning solutions align with operational and business requirements.

·         Support the implementation of business-driven capability initiatives across the organization.

6.        Reporting & Continuous Improvement

·         Support academy reporting, training performance tracking, and learning impact measurement activities.

·         Identify opportunities to improve delivery effectiveness, learner experience, and operational efficiency.

·