Job Description

Roles & Responsibilities

About the Role:

The role is responsible for managing supplier onboarding, technical integrations, and performance optimization. This role is responsible also for improving supply pricing and availability, optimizing booking failures and response times, monitoring technical performance, and streamlining feeds/CIDs across distribution channels.

Responsibilities:

• Partner Support & Relationship Management: Own partner account onboarding, monitor technical integrations, and address support queries from internal and external stakeholders.

• Supplier Performance Optimization: Optimize a portfolio of 3rd party suppliers through analysis and experimentation, reviewing technical performance (error rates, mapping, traffic), identifying opportunities, and proposing solutions.

• New Business Onboarding & Integration: Collaborate with 3rd party suppliers, account managers, and the technology team to integrate new suppliers and maintain existing integrations. Define requirements, translate them into functional specifications, and oversee implementation until full integration.

• Operational Support & Reporting: Assist suppliers with technical requests, coordinate with the internal integration team to resolve issues, track supplier metrics (search traffic, errors, KPIs), maintain accurate mapping and content, and communicate progress to internal and external stakeholders.

• Growth & Relationship Management: Identify growth opportunities, streamline supplier operations, build strong supplier relationships, resolve disputes as needed, and collaborate with the TPS team to ensure sustainable growth and operational efficiency.

• Data Reporting: Collaborate with the Connectivity and IT teams to produce structured reports, utilizing data to identify growth opportunities and strategic improvements.

Skills & Competencies:

• Strong knowledge of supplier connectivity, integrations, and mapping.

• Advanced proficiency in Microsoft Office, especially Excel (formulas, pivot tables).

• Working knowledge of Tableau or Power BI for reporting and data analysis.

• Excellent analytical and problem-solving skills.

• Strong communication skills and ability to manage internal and external stakeholders.

• Ability to handle multiple priorities, meet deadlines, and maintain operational continuity.

• Proactive, detail-oriented, and collaborative mindset.

• Adaptability, Collaboration, Customer Centricity, Ownership.