SWOT Hospitality is a well-known food and beverage company that is committed to developing unique, creative, and well-executed concepts. Our goal is to revolutionize the industry by bringing innovative ideas to life that not only satisfy the palate but also stimulate the senses.
We invite you to JOIN OUR TEAM and take pride in delivering exceptional guest experiences by blending creativity, passion for hospitality, and culinary expertise. At SWOT Hospitality, there are endless opportunities to develop your skills and advance your hospitality career to new heights. A competitive salary and benefits package await you.
A restaurant hostess plays a crucial role in ensuring guests have a smooth experience from the moment they arrive. Here are the key responsibilities of a restaurant hostess:
Greeting Guests:- Warmly greet customers as they enter the restaurant.- Welcome them with a friendly and professional demeanour.- Acknowledge reservations, walk-ins, and any special requests. Seating Guests- Escort guests to their tables based on availability and seating preferences.- Ensure that the seating arrangement is comfortable and appropriate for the party size.- Make sure that tables are clean and properly set up before seating guests. Managing Reservations:- Take reservations over the phone, through email, or in person.- Maintain and manage reservation records using software or logbooks.- Keep track of table availability and update wait times as needed.- Communicate effectively with the kitchen and waitstaff regarding reservations and walk-ins.- ensuring online payments and transactions are accurate. Managing the Waitlist:- If the restaurant is busy, maintain an organized waitlist and notify guests when their table is ready.- Provide guests with accurate wait time estimates and keep them updated on their status.- Offer guests menus and possibly a drink while they wait. Providing Information:- Answer questions about the menu, hours of operation, specials, and restaurant policies.- Assist guests with any special requests or concerns.- Direct guests to the restroom, bar area, or other parts of the restaurant as needed. Handling Customer Concerns:- Address initial concerns or complaints from guests calmly and professionally.- Escalate unresolved issues to management if necessary.- Maintain a positive and welcoming attitude, even in stressful situations. Coordinating with Other Staff:- Communicate seating arrangements with servers, managers, and kitchen staff.- Keep track of table turnover and inform the team about guest preferences or needs.- Help the restaurant team stay organized and on schedule. Maintaining the Host Stand:- Keep the host stand area organized and clean.- Ensure that the waiting area is presentable and comfortable for guests.- Stock essential supplies, such as menus, pens, and reservation books. Assisting with the Dining Room:- Monitor the flow of guests to avoid bottlenecks or delays.- Help create a pleasant ambiance by adjusting lighting or music volume as needed.- Occasionally assist servers or bussers by clearing tables or providing menus to guests.