About the Role

Ericsson is seeking an Automated Operations Engineer Access TX to join their team in Jeddah, Makkah, Saudi Arabia. This full-time role focuses on supporting operational activities across telecom and IT domains, including alarm monitoring, incident handling, reporting, automation support, and operational coordination. The position offers hands-on experience in managed services operations within a dynamic, technology-driven environment.

Key Responsibilities

• Monitor alarms and handle incidents across telecom and IT environments.
• Perform initial troubleshooting, event analysis, and incident escalation according to defined operational procedures.
• Assist in the execution of operational reporting, data analysis, and performance tracking activities.
• Support automation initiatives, including the use and maintenance of scripts, dashboards, and workflow tools.
• Coordinate with operational teams to ensure timely resolution of incidents and service requests.
• Contribute to service assurance activities and ensure adherence to operational processes and procedures.
• Assist in identifying opportunities for operational improvements and automation enhancements.
• Support the preparation and maintenance of operational documentation, reports, and knowledge articles.
• Participate in shift-based operations, ensuring service continuity and compliance with operational targets.
• Collaborate with cross-functional teams and gain exposure to telecom network technologies and managed services practices.
• Participate in training and continuous learning activities related to telecom operations, automation, and emerging technologies.
• Support the implementation of AI-driven operational improvements and modern service management practices.

Required Experience

• 2-5 years of experience in a relevant field.

Career Development

This role provides exposure to modern telecom operations and managed services environments, offering hands-on experience with automation, AI-driven operational improvements, and service assurance practices. Opportunities are available to develop technical, operational, and analytical capabilities, with structured learning and career development pathways within telecom operations and automation domains. Career growth opportunities extend toward engineering, automation, operations, service management, or leadership roles.

Location

This position is based in Jeddah, Makkah, Saudi Arabia, with potential exposure to operations in Riyadh.