Position Summary

The Accounts Receivable is responsible for the efficient management of the hotel's receivables portfolio, ensuring timely billing, accurate revenue recognition, effective credit control, and prompt collection of outstanding balances. This role works closely with Finance, Sales, Events, Reservations, Front Office, and external partners to maintain strong client relationships while protecting the financial interests of the resort.

The position supports the Credit Manager and Finance leadership team in maintaining healthy cash flow, minimizing credit risk, ensuring compliance with company policies, and delivering exceptional service standards aligned with Rosewood's luxury hospitality philosophy.

Key Responsibilities

Accounts Receivable Management

Review, verify, and process all invoices related to corporate accounts, travel agencies, event clients, group bookings, and city ledger accounts.

Ensure timely and accurate issuance of invoices in accordance with contractual agreements and company policies.

Monitor outstanding receivables and proactively follow up on overdue accounts.

Maintain accurate guest, corporate, and agency account records within the Property Management System (PMS).

Reconcile Accounts Receivable subsidiary ledgers with the General Ledger on a regular basis.

Investigate and resolve billing discrepancies, disputed charges, and payment variances promptly.

Ensure all supporting documentation is complete and properly attached to invoices and billing records.

Credit Control & Collections

Monitor customer credit limits and identify potential credit risks.

Perform collection activities in a professional and service-oriented manner while maintaining excellent client relationships.

Coordinate collection efforts with Sales, Events, Reservations, and Operations teams when required.

Prepare aging reports and recommend actions to improve collection performance.

Escalate high-risk or delinquent accounts to the Credit Manager and Finance leadership as appropriate.

Support bad debt prevention initiatives and recommend provisions when necessary.

Revenue & Payment Reconciliation

Verify the accuracy of guest folios, banquet event billing, group master accounts, and city ledger postings.

Review and reconcile credit card transactions, online payment platforms, bank transfers, and digital payment channels.

Ensure timely settlement of card payments and investigate any outstanding or disputed transactions.

Perform account reconciliations and ensure balances agree across all financial systems.

Support month-end closing activities related to Accounts Receivable.

Financial Reporting & Compliance

Prepare regular Accounts Receivable aging reports, collection forecasts, and management summaries.

Assist in preparing monthly financial reports and cash flow analysis.

Ensure compliance with Rosewood policies, internal controls, accounting standards, and local regulations within Saudi Arabia.

Maintain complete, accurate, and audit-ready records and documentation.

Support internal and external audits by providing required reports and reconciliations.

Stakeholder Management

Act as the primary point of contact for customer inquiries related to invoicing, payments, credit arrangements, and account reconciliation.

Build and maintain strong working relationships with corporate clients, travel partners, event organizers, and key stakeholders.

Collaborate closely with Sales and Events teams to ensure proper billing arrangements prior to guest arrival and event execution.

Participate in Credit Committee meetings and provide updates on collection performance and credit exposure.

Operational Excellence

Continuously identify opportunities to improve billing, collection, and reconciliation processes through automation and digital solutions.

Maintain data integrity across PMS, ERP, POS, and financial systems.

Contribute to process improvements that enhance efficiency, cash collection, and internal controls.

Support departmental projects, system implementations, and finance transformation initiatives as required.

Leadership & Culture

Demonstrate Rosewood's values, culture, and service excellence at all times.

Act as a brand ambassador and maintain the highest standards of professionalism and integrity.

Support the development of team members through knowledge sharing and collaboration.

Maintain confidentiality of all financial and guest-related information.

Perform additional duties assigned by management in accordance with business requirements.

Qualifications

Fluency in English required.

Bachelor's Degree in Accounting, Finance, Business Administration, or a related field.

Professional accounting or finance certifications are an advantage.

Additional training in hospitality finance is preferred.

Experience

Minimum 3 years of Accounts Receivable or Credit Control experience, preferably within luxury hospitality.

Previous experience in a five-star hotel, luxury resort, or international hospitality environment is preferred.

Strong understanding of hotel revenue streams, city ledger operations, group billing, and event billing.

Experience with receivables reconciliation, collections, and credit management.

Skills & Competencies

Strong analytical and problem-solving skills.

High level of accuracy and attention to detail.

Excellent communication and relationship management skills.

Strong organizational and time-management abilities.

Proactive, results-oriented, and capable of working independently.

Advanced Microsoft Excel skills.

Experience with hotel Property Management Systems (Opera Cloud preferred), POS systems, and ERP/accounting platforms.

Understanding of revenue audit processes and financial controls.