Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Duties & Responsibilities

• To attend to and handle all guest requests received for internal services, as per the hotel's standards and procedures.
• To answer and handle calls, wake-up calls, and messages properly, using the telephone etiquette and the Fairmont Ramla Hotel,
• To ensure that all guests enjoy their stay by being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set up inventory and monitor supplies and other commodities upon guest requests.
• To update the above items in the PMS.
• To be aware of and to follow emergency and security procedures.
• To fulfill administrative tasks, housekeeping, office coordination, and filing.
• To respect key handling procedures.
• To read and update logbooks.
• To update guest history in the PMS.
• To keep all equipment, clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
• To carry out special projects according to given assignments.
• To attend a daily line-up briefing with the Housekeeping team.
• To coordinate with all departments as per guests' and operational needs.
• To inform the concerned division or department heads whenever a matter is delayed or not solved.
• To have proper control of the communication devices and their maintenance.
• To report the DND and Discrepancies to the Front Office as per SOPs.       
• To report for duty punctually, wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene, and adhere to the hotel and department grooming standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with your colleagues and all other department
• To ensure you read the hotel’s Employee Handbook and understand and adhere to the hotel’s rules and regulations, and in particular, the policies and procedures relating to Fire, Hygiene, Health, and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.

• Previous experience in Housekeeping or Hotel Operations is preferred.
• Good communication and interpersonal skills.
• Excellent organizational and time-management skills.
• Strong customer service skills with a professional and friendly attitude.
• Good computer skills and ability to use PMS systems.
• Good command of English, both written and spoken.
• Ability to coordinate effectively with different hotel departments.
• Strong attention to detail and ability to work under pressure.
• Professional appearance and good personal hygiene.
• Flexible to work shifts, weekends, and public holidays as required.
• Ability to maintain guest confidentiality and privacy.
• Ability to work effectively as part of a team.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma