Job description

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose:

The Quality Manager will be responsible for overseeing and maintaining quality across both site execution and project documentation within the program.

The role will provide quality oversight across all ongoing projects and Task Orders, ensuring that works, materials, inspections, testing, and project records comply with approved drawings, specifications, contractual requirements, applicable standards, and Client requirements.

Key Responsibilities:

Site Quality

• Lead and monitor quality activities across all ongoing site works.

• Conduct regular site inspections and quality surveillance to verify compliance with approved drawings, specifications, method statements, material approvals, and inspection requirements.

• Monitor the performance of contractors and supervision teams in relation to workmanship and quality requirements.

• Identify defective, incomplete, or non-compliant works and ensure appropriate NCRs, observations, and corrective actions are raised and properly closed.

• Monitor recurring quality issues, identify root causes, and ensure preventive actions are implemented.

Documentation Quality

• Monitor the quality, accuracy, and completeness of project and technical documentation.

• Conduct periodic reviews of WIRs, MIRs, NCRs, RFIs, material submittals, method statements, inspection records, test reports, and other quality-related documentation.

• Ensure WIRs and inspection records accurately reflect the actual works executed on site, including quantities, locations, inspection status, and supporting records.

• Ensure approvals are supported by the required technical evidence and are not processed only for administrative closure.

• Ensure that current approved drawings, specifications, and material submittals are being used on site.

Quality Audits & Monitoring

• Establish and maintain practical quality procedures, checklists, and monitoring requirements across the program.

• Conduct periodic quality audits covering both site activities and project documentation.

• Monitor contractors’ QA/QC implementation and compliance with project requirements.

• Maintain and monitor NCRs, quality observations, audit findings, and corrective actions.

• Identify recurring or systemic quality issues and escalate them for management attention.

Reporting & Coordination

• Report regularly to the Program Director on site quality, documentation status, NCRs, recurring deficiencies, risks, and required corrective actions.

• Immediately escalate significant quality issues that may affect delivery, cost, schedule, functionality, handover, or Client acceptance.

• Maintain quality KPIs and provide clear visibility of quality performance across the program.

Qualifications & Experience:

• Bachelor’s degree in Engineering, Architecture, or a relevant technical discipline.

• Minimum 10–12 years of relevant construction and project quality experience, preferably within consultancy, PMCM, or site supervision environments.

• Strong practical experience in QA/QC for multidisciplinary construction, refurbishment, fit-out, MEP, and operational projects.

• Good understanding of quality management principles and project quality procedures.

• Strong knowledge of WIRs, MIRs, NCRs, RFIs, method statements, material approvals, inspection and testing requirements, snagging, and project close-out.

• Experience reviewing and auditing both physical site works and project documentation.

• Strong reporting, coordination, and communication skills.

• Ability to identify and challenge non-compliance and drive corrective actions through to closure.

• Quality-related certification or auditing experience would be an advantage but is not mandatory.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view ourCandidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [Click to show email]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to ourContact Us page > I want to work for JLL.

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma