Customer Service Representative | Riyadh We are currently partnered with a global cybersecurity client who is rapidly expanding and looking for a strong customer service representative based in Riyadh.
This is a great opportunity for someone with a strong customer service background who enjoys working in a fast-paced, technology-focused environment and is comfortable managing both customers and operational processes.
Responsibilities:You’ll be responsible for delivering a high level of customer service while supporting day-to-day operational activities, including:• Managing and monitoring customer tickets through a service management platform• Following up on escalated tickets and ensuring timely resolution• Preparing and sharing regular service reports• Conducting customer and attendee courtesy calls• Reviewing registrations and preparing registration reports• Supporting customer/student access and resolving issues• Following up with unpaid registrations where required• Coordinating with internal Business Development teams on customer requests• Preparing and distributing joining instructions• Preparing attendance records for events and programmes• Monitoring customer satisfaction and escalating issues where appropriate• Supporting the development and improvement of customer service processes• Helping categorise recurring issues and improve internal feedback processes
IMPORTANT: The role involves regular interaction with customers, internal teams, instructors, service providers and other stakeholders, so strong communication and organisation skills are essential.
Requirements:2-4 years' experience in a customer service role (Phone/office based customer service) Experience within the technology industry Strong understanding of customer service processes and operations Excellent communication and stakeholder management skills Comfortable managing escalations and working in a fast-paced environment Strong organisational skills and attention to detail Ability to work effectively within a diverse, multicultural team Strong ownership and a proactive approach to problem solving A Bachelor's degree in Business Administration or Computer Science is required
Systems: Odoo – advanced user, Salesforce – intermediate user, Microsoft Office – advanced user