Remain Medical Group is looking for a highly experienced Call Center Sales Manager with a strong background in sales, telesales, lead conversion, and customer experience to lead our Call Center team and drive both service quality and revenue performance.
Key Responsibilities:Lead and manage the Call Center, Telesales, and Customer Experience teams Drive sales performance and achieve monthly revenue and conversion targets Convert inbound and outbound leads into confirmed appointments Develop effective telesales and patient follow-up strategies Manage lead reactivation, cross-selling, and upselling initiatives Monitor individual and team sales performance Track KPIs including conversion rate, booking rate, attendance rate, call productivity, and revenue generated Develop sales scripts, objection-handling techniques, and follow-up processes Coach and train agents on sales techniques, negotiation, closing, and customer communication Analyze leads, campaigns, and sales funnels to identify opportunities for improvement Coordinate closely with Marketing to improve lead quality and campaign conversion Work with Operations and medical branches to maximize appointment availability and patient conversion Prepare regular sales and performance reports for management
Requirements:Bachelor’s degree in Business Administration, Marketing, Healthcare Administration, or related field Minimum 7 years of experience in Call Center, Telesales, Sales, or Customer Experience At least 2–3 years in a managerial or leadership role Strong and proven sales background with experience in achieving revenue and conversion targets Proven experience in telesales, lead management, negotiation, objection handling, and closing Strong understanding of sales funnels, CRM systems, and Call Center KPIsExperience in healthcare, medical centers, dermatology, aesthetics, dental, or similar sectors is highly preferred Excellent leadership, analytical, communication, and team management skills Target-driven with a strong commercial and sales mindset
We are looking for a results-driven leader who can build a high-performing Call Center team, improve patient conversion, and contribute directly to revenue growth.