INSPIRE | EXHILARATE | DELIGHT

What you'll be doing

Our Store Manager is responsible for ensuring that the store maximizes its commercial performance and delivers exceptional Guest Experience. Our Store Manager will drive both eNPS and cNPS through the implementation of People and CX strategies

JOB RESPONSIBILITIES:

• Drive in-store CX initiatives
• Plan succession of team members in terms of readiness
• Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
• Drive eNPS through people experience initiatives and culture
• Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
• Offer store support including concessions, real-time as per business needs
• Act as the key point of contact with back-office operations
• Ensure click and collect are conducted within SLAs
• Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
• Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc.
• Ensure store team is working towards the same goal
• Promote omnichannel sales
• Increase the store revenue target vs actual
• Increase sell-through at full price
• Provide input to whats working well, whats not working well and feedback.

Desired Candidate Profile

University Degree preferably in Business Administration or Management. 6 - 8 years in retail shops management preferably in Luxury Technology.