Responsibilities

• Provide expert technical support in infrastructure services, responding to complex issues and inquiries.
• Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks.
• Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance.
• Collaborate with the team to improve infrastructure efficiency and resolve technical challenges.
• Participate in the development of infrastructure documentation, including incident reports and configuration details.
• Apply deep technical knowledge to address complex infrastructure-related problems.
• Follow established best practices and standards in infrastructure service delivery.
• Apply critical thinking and technical skills to find solutions to infrastructure issues.

Desired Candidate Profile

Bachelor's degree in a relevant field or equivalent combination of education and experience Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role Proven experience in infrastructure technology analysis Proficiencies in data analysis and problem-solving A continuous learner that stays abreast with industry knowledge and technology

An advanced degree in a relevant field is a plus. Relevant certifications, such as Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+, are a plus.