Main Purpose:To manage Lifera’s front office operations and provide a professional and welcoming experience for employees, visitors, and external stakeholders. The role is responsible for reception services, visitor management, driver bookings, and general administrative coordination to support smooth daily office operations.
Area of Responsibility:Front Office and Reception Welcome visitors professionally and notify the relevant employees of their arrival. Manage incoming calls and direct them to the appropriate employees or departments. Maintain the reception area in a clean, organized, and presentable condition. Receive incoming mail, documents, deliveries, and courier shipments and coordinate their distribution. Respond to general inquiries and provide appropriate guidance to visitors and employees. Maintain confidentiality when handling company, employee, and visitor information. Visitor Management Receive and process visitor management requests. Collect visitor information and arrange access approvals in coordination with security and building management. Issue or coordinate visitor passes and maintain accurate visitor records. Notify employees of visitor arrivals and provide visitors with the required directions and assistance. Coordinate access arrangements for meetings, events, and group visits. Follow up on changes, cancellations, and urgent visitor requests. Driver Booking Coordination Receive, schedule, and coordinate employee driver booking requests. Collect and confirm trip details, including date, time, pick-up location, destination, and passenger information. Maintain an updated driver schedule and manage requests to avoid booking conflicts. Communicate booking details and any changes to drivers and requesters. Monitor scheduled trips and follow up on urgent requests, delays, changes, or cancellations. Maintain accurate records of driver bookings and vehicle usage. Office and Administrative Support Manage meeting-room bookings and ensure rooms are prepared for scheduled meetings. Coordinate with security, building management, drivers, couriers, and other service providers. Monitor reception and office supplies and coordinate replenishment when required. Provide general administrative support, including printing, scanning, filing, and document preparation. Support the coordination of internal meetings, employee activities, and company events. Maintain organized and accurate records related to front office operations.
Educational Qualification:Diploma or bachelor’s degree in Business Administration, Office Management, or a related field.
Required Skills:Professional appearance and conduct. Strong communication and interpersonal skills. Planning, scheduling, and coordination skills. Ability to manage multiple requests and priorities. Reliability and punctuality. Effective problem-solving and follow-up skills.