• Coordinate and supervise daily training activities across assigned locations and teams.

• Deliver and facilitate training sessions covering company procedures, operations, service, food safety, and job-specific standards.

• Maintain training materials, schedules, attendance records, and evaluation documentation.

• Assess employee knowledge and practical performance and identify training gaps.

• Coordinate with Operations and other departments to align training programs with business requirements.

• Monitor new employee onboarding and ensure all required training is completed within the designated timeline.

• Track training completion, employee performance, and training effectiveness.

• Prepare regular training reports and support continuous improvement of training programs and methods.

Desired Candidate Profile

• Bachelor’s degree or Diploma in Human Resources, Education, Training, Business Administration, Hospitality, or a related field.

• 3+ years of relevant experience in Training, Learning & Development, or Operational Training.

• Experience in F&B, Restaurants, Retail, or Hospitality is preferred.

• Previous supervisory or team leadership experience is preferred.

• Strong presentation, facilitation, communication, and coaching skills.

• Good understanding of Training Needs Analysis (TNA), employee evaluation, and training documentation.

• Willingness and ability to travel between locations when required.

• Flexible to work according to business and operational requirements.