On-site Full Time
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Helios Systems Asia

Job Details

Junior Key Account Manager / Client Relationship Executive – Saudi Arabia About the Role We are looking for a dynamic and client-focused Junior Key Account Manager / Client Relationship Executive to manage and develop relationships with corporate and enterprise clients in Saudi Arabia. This role is suitable for junior-level candidates with 1–4 years of experience, particularly candidates from IT, Technology, Saa S, IT Services, Hotel/Hospitality, Facilities Management, or other client-facing industries. Candidates do not necessarily need prior Key Account Manager experience if they have strong experience in client meetings, site visits, inspections, relationship management, customer handling, presentations, and business development/sales support. Key Responsibilities Manage and maintain relationships with assigned corporate and enterprise clients. Act as a key point of contact for customers and understand their requirements. Conduct regular client meetings, site visits, inspections, presentations, and business reviews. Visit client locations to understand requirements and ensure service satisfaction. Build and maintain relationships with decision-makers and key client stakeholders. Identify opportunities for upselling, cross-selling, renewals, and account growth. Understand customer challenges and coordinate with internal teams to recommend suitable solutions. Follow up with clients to ensure customer satisfaction and retention. Coordinate with operations, delivery, technical, and support teams for smooth service delivery. Handle customer queries, concerns, and escalations professionally. Prepare client visit reports, account updates, and follow-up plans. Maintain accurate customer information and activities in CRM. Support contract renewals and identify opportunities for long-term business relationships. Support new business opportunities from existing client relationships. Travel within Saudi Arabia for client meetings and site visits as required. Requirements Bachelor's Degree or Diploma in Business, Marketing, Information Technology, Hospitality, or a related field.1–4 years of relevant experience in:Key Account Management Client Relationship Management B2B Sales Business Development Corporate Sales Customer Success IT / Technology Sales Hotel / Hospitality Sales or Corporate Relations Other client-facing roles Candidates from IT/Technology or Hotel/Hospitality backgrounds are welcome, provided they have strong client-facing experience. Experience conducting client meetings, site visits, inspections, presentations, or customer reviews is highly preferred. Strong communication, negotiation, presentation, and interpersonal skills. Comfortable interacting with corporate clients and senior stakeholders. Ability to understand client requirements and coordinate internally to provide suitable solutions/services. Strong follow-up and relationship-building skills. Basic understanding of B2B sales and commercial processes. CRM experience is an advantage. Fluent in Arabic and English. Ability to work independently and manage multiple clients. Willingness to travel within Saudi Arabia for client meetings and site visits. Preferred Industry Background IT & Technology IT Services & Consulting Software / Saa SERP / CRMCloud Solutions Cybersecurity System Integrators Managed Service Providers (MSP) HR-Tech / HR Solutions Digital Transformation Other Relevant Industries Hotels / Hospitality Facilities Management Corporate Services B2B Service Providers Customer Experience / Client Services Job Details Job Title: Junior Key Account Manager / Client Relationship Executive Location: Saudi Arabia Experience: 1–4 years Language: Arabic & English Industry: IT / Technology / Saa S / Hospitality / Facilities / B2B Services Travel: Required within Saudi Arabia for client meetings and site visits

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About Helios Systems Asia
Saudi, Jeddah
Information Technology and Services