About Qiddiya and the Role

Qiddiya is seeking a Manager F&B & Retail Systems Design to join its team in Riyadh, Saudi Arabia. This full-time role is central to developing and enhancing business solutions for the Food & Beverage and Retail sectors within the organization. The position requires 5-10 years of relevant experience.

Role Purpose

The Manager F&B & Retail Systems Design leads the functional design and continuous improvement of business solutions supporting Food & Beverage and Retail operations. This position focuses on defining end-to-end business processes, solution designs, and system interactions across operational, financial, customer engagement, and data platforms. The role serves as the functional owner for cross-system business processes, ensuring seamless integration of F&B and Retail applications with enterprise platforms such as SAP, Blackline, Adaco, CRM, Loyalty, and Data & Analytics solutions.

Key Responsibilities

• Lead the functional design and delivery of business solutions for Food & Beverage and Retail operations.
• Define end-to-end business processes across operational systems, financial platforms, customer engagement applications, and data ecosystems.
• Collaborate with IT Business Relations, business stakeholders, vendors, and the Master System Integrator (MSI) to translate business requirements into scalable solution designs.
• Facilitate solution design workshops involving business users, enterprise application teams, data teams, vendors, and implementation partners.
• Ensure alignment of F&B and Retail solutions with enterprise platforms including SAP Finance and Revenue Management, SAP Material Control and Inventory Management, Blackline Financial Reconciliation, Adaco Procurement, Costing, and Inventory Management, Loyalty Platforms, CRM Platforms, Table Management Systems, QR Menu Solutions, Waiter Ordering Applications, and Unified Data Platform and Analytics Solutions.
• Define business process flows, solution requirements, data ownership, and system interaction models across multiple platforms.
• Ensure solution designs support operational efficiency, financial controls, inventory accuracy, customer engagement, and reporting requirements.
• Drive continuous process improvements by leveraging technology capabilities and industry best practices.
• Support application selection, tender evaluations, vendor assessments, and solution architecture discussions.
• Act as the primary business solutions liaison between F&B, Retail, Enterprise Applications, Data & Analytics, vendors, and implementation partners.
• Act as a functional escalation point for complex business process and cross-system issues.
• Share responsibility for Level 2 support across F&B and Retail applications, ensuring timely resolution of business-impacting issues.
• Monitor system effectiveness and identify opportunities to improve business processes, user experience, and operational efficiency.
• Support troubleshooting and resolution of issues impacting financial reporting, inventory management, customer engagement, and operational workflows.
• Work closely with vendors and internal teams to address application enhancements, defects, and optimization opportunities.
• Support new system implementations, enhancements, testing activities, go-live readiness, and stabilization efforts.
• Ensure business process documentation, solution designs, and operational procedures remain current and aligned with organizational standards.

Collaboration and Leadership

• Build strong working relationships with business stakeholders across F&B, Retail, Finance, Commercial, Data & Analytics, and Digital teams.
• Provide functional leadership and guidance to project teams, vendors, and business users throughout delivery initiatives.
• Mentor and support team members, including Assistant Managers and functional specialists.
• Promote collaboration across application teams, enterprise platform teams, and delivery partners.
• Support strategic planning activities related to the F&B and Retail technology roadmap.

Required Experience and Skills

• 5-10 years of experience in systems design, business solutions, or a related field, specifically within Food & Beverage and Retail domains.
• Demonstrated ability to lead functional design and delivery of complex business solutions.
• Proficiency in defining end-to-end business processes and translating requirements into scalable solution designs.
• Experience with enterprise platforms such as SAP (Finance, Revenue Management, Material Control, Inventory Management), Blackline, Adaco, CRM, Loyalty, and Data & Analytics solutions.
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve cross-system issues.
• Excellent communication and stakeholder management skills, capable of liaising with business users, IT teams, and external vendors.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role involves working closely with various internal departments and external partners to achieve integrated system solutions.