About the Role at TawanTech

TawanTech is seeking a Senior Microservices Support Engineer to join our team in Riyadh, Riyadh Province. This full-time position involves leading the production support and ensuring the operational excellence of mission-critical microservices applications. The role is integral to a 24x7 support organization, requiring participation in rotating shifts and on-call coverage to maintain high availability and stability for enterprise systems.

Role Context and Objectives

The primary objective of this role is to ensure rapid incident resolution and proactive system monitoring for complex enterprise environments. The ideal candidate will apply deep expertise in Java-based microservices, OpenShift, advanced troubleshooting, and DevOps practices to drive continuous service improvement and uphold stringent service level agreements.

Key Responsibilities

• Lead Level 2/Level 3 production support for enterprise microservices applications.
• Act as the technical lead during production incidents, coordinating resolution with development, infrastructure, and DevOps teams.
• Perform advanced troubleshooting and root cause analysis for application, middleware, infrastructure, and performance-related issues.
• Proactively monitor production systems to identify risks, performance degradation, and potential outages.
• Support application deployments, release management, rollbacks, and environment readiness within OpenShift.
• Ensure compliance with SLAs by effectively managing incidents, service requests, and problem tickets.
• Analyze application logs, JVM behavior, container health, and infrastructure metrics to resolve complex issues.
• Drive continuous service improvements by identifying recurring issues and implementing permanent solutions.
• Develop and maintain operational runbooks, knowledge base articles, and support documentation.
• Mentor and provide technical guidance to junior support engineers.
• Collaborate with development teams to improve application reliability, observability, and supportability.
• Participate in release planning, production readiness reviews, and post-implementation validation.
• Support disaster recovery activities, failover testing, and business continuity initiatives.

Required Qualifications and Experience

• Minimum of 6–10+ years of experience in Application Support, Production Support, or Site Reliability Engineering (SRE).
• At least 4+ years of experience supporting Java-based microservices in enterprise production environments.
• Hands-on experience with OpenShift or Kubernetes platforms.
• Proven experience supporting highly available, mission-critical applications.
• Strong understanding of distributed systems, caching strategies, and messaging platforms.
• Experience working within Agile and DevOps environments.

Preferred Technical Skills

• Familiarity with cloud platforms such as AWS, Azure, or GCP is considered an advantage.

Work Schedule and Commitment

This is a full-time role that requires participation in a 24x7 support organization. The successful candidate will be expected to work rotating shifts and participate in an on-call support rotation for critical production systems.