About Unifonic and the Key Account Manager Role

Unifonic, an AI-native customer experience platform recognized as a Great Place to Work®, is seeking a Key Account Manager for a full-time position in Riyadh, Riyadh Province. With over 25 years in conversational AI research and development, Unifonic serves more than 5,000 enterprises across MENA, pioneering sovereign, agentic AI through its Agentic Studio platform. This role is central to building and maintaining strong relationships with strategic enterprise customers while driving business growth and delivering value through Unifonic's solutions.

Core Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Required Experience and Education

• Minimum of 6 years of experience in Enterprise Sales, Key Account Management, or Strategic Account Management.
• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Experience in SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.
• Proven track record of managing enterprise customers and driving revenue growth.
• Strong business development and solution-selling capabilities.
• Demonstrated experience in executive stakeholder management and strategic account planning.
• Excellent negotiation, communication, and presentation skills.
• Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.
• Experience collaborating with cross-functional teams to deliver customer success.

Technical Skills and Tools

• Proficiency in CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or equivalent.
• Strong forecasting and pipeline management skills.
• Data analysis and reporting to support account growth and business decisions.
• Strategic planning and account growth management.
• Proposal development and commercial documentation.
• Commercial acumen with the ability to develop customer-centric solutions.
• Customer relationship management (CRM) best practices, including customer retention and expansion strategies.

Essential Character Traits

• Analytical thinking and problem-solving: Approaching problems clearly, using data, and finding solutions.
• Ownership and accountability: Taking responsibility and following projects through to completion.
• Communication: Explaining ideas clearly and listening to others across teams.
• Collaboration: Working well with others and supporting team goals.
• Adaptability and learning: Adjusting to change and continuously acquiring new skills or tools.
• Mentorship and knowledge sharing: Helping others grow and sharing expertise.
• Resilience: Maintaining composure under pressure and handling setbacks constructively.
• Quality and attention to detail: Executing work carefully and striving for continuous improvement.
• Advocacy and innovation: Encouraging best practices, efficiency, and new ideas.

Application Process

Candidates interested in this Key Account Manager position are encouraged to apply. This role offers an opportunity to contribute to a leading AI-native customer experience platform in a full-time capacity in Riyadh.