About Lucidya and the Role

Lucidya is an AI-powered Customer Experience Management (CXM) platform enabling brands to understand and engage with customers across channels. As part of its growth, Lucidya is launching a new AI Agent platform to automate customer interactions. We are seeking a Senior Product Manager - AI Agent Platform to join our team in Riyadh, Riyadh Province, in a full-time capacity.

Role Overview and Impact

This role offers an opportunity to shape the product’s vision, strategy, and execution for a transformative platform. The Senior Product Manager will own the entire product lifecycle for the AI Agent platform, from defining the roadmap and driving discovery with clients to collaborating with engineering and design teams. This position is central to ensuring the AI Agent delivers customer experience, with continuous improvement based on data, feedback, and market trends.

Key Responsibilities

• Own and drive the product roadmap for the AI Agent platform, aligning priorities with business goals and client needs.
• Lead continuous discovery efforts with customers and internal stakeholders to validate and refine product direction.
• Define product scope, releases, and success metrics, and monitor agent performance post-launch.
• Translate client feedback into actionable product improvements and feature enhancements.
• Collaborate with AI engineers to define agent use cases and capabilities.
• Identify and prioritize integrations with third-party platforms and Lucidya modules based on business value.
• Stay informed on AI Agent industry trends and emerging technologies, evaluating their potential impact on the product.
• Test and vet new tools and technologies to drive innovation and efficiency.

Daily Activities

• Conduct regular sync meetings with engineering and design teams for alignment on scope, priorities, and delivery timelines.
• Prioritize and manage the product backlog in support of roadmap execution.
• Engage in client discovery sessions and calls to gather insights and validate product decisions.
• Write and refine detailed product specifications and user stories.
• Review designs and provide constructive feedback to ensure usability and alignment.
• Track and analyze product KPIs and agent performance data.
• Coordinate with cross-functional stakeholders to ensure seamless product delivery.

Required Experience and Attributes

Candidates should possess 5-10 years of relevant experience. Success in this role requires the ability to rapidly shape and execute a clear product vision and roadmap that aligns with client needs and market opportunities. The ideal candidate will establish robust discovery and feedback loops to improve product-market fit, deliver scalable AI Agent features, and foster strong collaboration across technical and non-technical teams. Agility in navigating an evolving AI landscape and fast-moving market dynamics is essential, along with the capacity to quickly understand technical and AI concepts.

Team and Collaboration

This role leads a cross-functional team comprising 2 Front-end Engineers, 2 Backend Engineers, 3 AI Engineers, 1 Senior Product Designer, 1 Software Quality Assurance Specialist, and a Solution Consultant. Collaboration extends to Lucidya’s broader product teams (Social Listening, Engage), Sales and Customer Success teams, clients for discovery and validation, external integration partners, and AI leadership (Director of AI, AI Agent Engineering Manager).