About The Ritz-Carlton and the Role

The Ritz-Carlton Hotel Company, *** is seeking a Sales Executive to join its team in Riyadh. This full-time position is central to achieving the hotel's revenue goals by proactively engaging with various business segments and fostering strong client relationships within the market.

Role Overview

The Sales Executive drives revenue to achieve the hotel’s topline goals for represented properties by proactively soliciting all business segments, including new business from small accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. This role focuses on the property's BT Pricing strategy and provides essential property support by coordinating and executing internal mining efforts. The Sales Executive partners with leadership to ensure competitive sales strategies are in place and communicates real-time competitor intelligence. This position reports directly to the Property Sales Leader (ASL or DOS/DOSM) and works closely with hotel General Managers on sales-driven tasks.

Key Responsibilities: Managing Sales Activities

• Identify top accounts for stakeholder hotels, determine account deployment structure, and coordinate efforts to drive demand.
• Assist the Property Sales Leader in identifying share shift targets and ensure effective funnel management.
• Manage daily Status Change reports to facilitate the closing of hotel business.
• Solicit new business from non-deployed small business accounts and through internal referral mechanisms.
• Generate leads by leveraging business intelligence from Sales & Marketing Planning and Support or third-party data sources.
• Utilize internal lead referral tools and ensure a property lead generation program is active.
• Re-solicit non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business.
• Drive customer satisfaction through daily interactions such as solicitations, account calls, and site inspections.
• Conduct customer-facing sales activities and site inspections on behalf of the hotels.
• Maintain complete and up-to-date lead information in CI/TY SFA Web and EMPOWER for accurate reporting.
• Qualify customer long-term business potential and refer customers to appropriate sales channels as required.
• Understand the overall market, including competitors’ strengths and weaknesses, to sell effectively.
• Communicate market trends, opportunities, and changes to relevant parties.
• Leverage all available sales channels and company marketing initiatives to optimize sales revenues.
• Track weekly activities and their relationship to revenue and room night production.

Key Responsibilities: Building Successful Relationships

• Leverage deployed account resources to drive business for identified properties and grow account share.
• Participate in community and hotel networking events.
• Visit neighborhood target and local small business accounts, coordinating follow-up efforts.
• Coordinate with the Property Sales Leader to understand the needs and priorities of stakeholder hotels.
• Collaborate with all sales channels (Multi-Hotel Sales, Account Sales, Global Sales) to establish coordinated sales efforts.
• Handle customer care issues and refer them to the appropriate owner as necessary.
• Support the company’s service and relationship strategy, driving customer loyalty through service excellence.
• Engage in property-related events that support the development of new accounts.

Qualifications and Experience

• 0-1 years of experience in a sales role.
• Demonstrated ability to utilize negotiation skills and creative selling abilities to uncover new business.
• Proficiency in using information systems such as CI/TY SFA Web, MRDW, MarRFP-SAPP, Hoteligence, and Account Relationship Management (ARM) for research and account management.

Work Environment

This full-time position is based in Riyadh. The Sales Executive will work closely with the Property Sales Leader and hotel General Managers, and may also collaborate with Local Sales and * Account Sales/GSO teams to drive production from targeted high-priority accounts.