About Hadeer Company and the Role

Hadeer Company is seeking a Customer Service Officer to join its team in Riyadh. This role offers an opportunity to contribute to delivering a distinguished customer experience, requiring full-time presence at the company premises.

Role Summary

The Customer Service Officer is responsible for being the main point of contact with customers. The role focuses on handling customer inquiries and documenting their requests and complaints efficiently and professionally, with the aim of ensuring customer satisfaction and providing the necessary support.

Key Tasks and Responsibilities

• Respond to various customer inquiries and provide accurate and clear information.
• Record incoming orders from customers accurately and follow up according to approved procedures.
• Document complaints and dissatisfaction cases, and work on resolving them or escalating to relevant parties when necessary.

Qualifications and Requirements

• Applicant must be Saudi nationality.
• Preference for having previous experience in customer service.
• Ability to communicate effectively and strong problem-solving skills.
• Priority in hiring for those residing in neighborhoods close to Al-Mansiya neighborhood in Riyadh.

Work Environment and Working Hours

The job requires onsite attendance at the company headquarters located in Al-Mansiya neighborhood, Riyadh. Working days are from Saturday to Thursday.

Additional Information

Details of salary and other benefits will be determined during the personal interview with the qualified candidate.