Job Description

Roles & Responsibilities

Key Responsibilities

Pre-Opening

• Develop and implement Housekeeping Standard Operating Procedures (SOPs).
• Recruit, onboard, train, and develop the Housekeeping team.
• Establish room cleaning standards in accordance with Accor and Mantis brand requirements.
• Participate in snagging, mock-up room inspections, and handover processes.
• Assist in OS&E and FF&E planning, receiving, inventory, and setup.
• Prepare operating budgets, manpower plans, duty rosters, and departmental schedules.
• Support opening readiness activities and trial operations.

Operations

• Lead the daily Housekeeping operation to achieve exceptional cleanliness and presentation standards.
• Ensure guest rooms, villas, public areas, offices, and heartist facilities are maintained to luxury standards.
• Conduct regular inspections and implement corrective actions where required.
• Ensure all guestrooms are released on time to support Front Office operations.
• Coordinate closely with Front Office, Engineering, Security, Laundry, and Food & Beverage.
• Respond promptly and professionally to guest requests and service recovery situations.
• Monitor linen, uniforms, guest supplies, amenities, and cleaning chemicals.
• Ensure all equipment is properly maintained and safely operated.

Leadership

• Lead, coach, mentor, and motivate the Housekeeping team.
• Conduct departmental briefings and regular performance discussions.
• Identify training needs and support continuous learning.
• Foster a culture of teamwork, accountability, and guest-centric service.
• Promote the Accor Heartist culture and company values.

Quality & Brand Standards

• Maintain compliance with Accor and Mantis brand standards.
• Conduct regular room quality inspections and cleanliness audits.
• Ensure guest satisfaction scores and online reputation targets are achieved.
• Implement continuous improvement initiatives.

Financial Management

• Prepare and manage the departmental budget.
• Control labour costs, productivity, and departmental expenses.
• Monitor inventory levels and minimise waste.
• Ensure purchasing follows company procedures.

Health, Safety & Compliance

• Ensure compliance with Saudi labour regulations and health and safety requirements.
• Maintain proper chemical handling procedures and MSDS compliance.
• Ensure housekeeping storerooms remain organised and secure.
• Participate in emergency response and crisis management procedures.

Desired Candidate Profile

Qualifications Diploma or Bachelor's Degree in Hospitality Management or related field. Minimum 2 years' experience in Housekeeping leadership within luxury hotels or resorts. Previous pre-opening experience is highly preferred. Strong knowledge of luxury housekeeping operations, Saudi labor law and quality standards. Excellent leadership and coaching skills. Strong English communication skills; Arabic is an advantage. Proficient in Microsoft Office and hotel PMS systems (Opera Cloud preferred). Excellent organisational and planning abilities.