E-Commerce Operations Supervisor - Reef Holding
We’re Hiring: E-Commerce Operations Supervisor Location: Riyadh, Saudi Arabia Job Type: Full-Time
About Reef Holding:Reef Holding continues to shape the future of digital retail in Saudi Arabia by blending operational excellence with innovation. We are currently seeking a proactive and detail-oriented E-Commerce Operations Supervisor to join our dynamic team and lead the operational success of our online platforms.
About the Role:As an E-Commerce Operations Supervisor, you will oversee day-to-day e-commerce activities, ensuring seamless order processing, logistics coordination, and a world-class customer experience. You’ll play a key role in aligning operational efficiency with strategic digital sales goals.
Key Responsibilities:
Order & Inventory Management:Monitor and manage order processing from placement to delivery Coordinate with supply chain and warehouse teams to ensure stock availability Supervise return and exchange processes to ensure a smooth customer experience
Customer Experience Optimization: Oversee customer service operations and ensure timely resolution of inquiries and complaints Analyze customer feedback and implement enhancements to elevate the e-commerce journey
Logistics & Fulfillment Oversight:Coordinate with shipping providers to ensure timely and high-quality deliveries Monitor logistics KPIs and implement strategies for greater efficiency and accuracy
Operational Performance & Analysis:Analyze daily and weekly performance reports to identify gaps and improvement opportunities Drive process automation and cost-efficiency initiatives
Cross-Functional Collaboration: Work closely with marketing to support campaigns and promotional launches Collaborate with IT to resolve platform-related technical issues Coordinate with finance on billing and payment reconciliations
Compliance & Quality Control:Ensure all e-commerce operations adhere to company policies and local regulations Keep up with evolving e-commerce laws in Saudi Arabia and ensure ongoing compliance
Team Management & Development:Supervise team performance, assign tasks, and ensure operational consistency Train and motivate team members on best practices and new systems
Qualifications:Bachelor’s degree in Marketing, E-Commerce, or a related field Proven experience managing e-commerce operations, preferably in the Saudi market Strong understanding of inventory systems, logistics processes, and order management Excellent analytical skills and operational problem-solving capabilities Familiarity with logistics providers and shipping coordination Fluent in Arabic; good command of English preferred Strong communication and team leadership skills Solid knowledge of local e-commerce laws and compliance requirements
Why Join Reef Holding? Be part of a forward-thinking team driving digital transformation in Saudi retail. At Reef Holding, your operational insights will directly influence success and customer satisfaction in a fast-growing e-commerce landscape.