About the Role:We are seeking an experienced IT Infrastructure, Operations & Cybersecurity Manager to lead our organization’s IT operations and infrastructure environment. This role is responsible for ensuring secure, stable, and high-performing IT services, while driving operational discipline, resilience, and continuous improvement across infrastructure and cybersecurity operations. The ideal candidate will combine hands-on technical expertise with strong leadership and governance capabilities.
Key Responsibilities:IT Infrastructure & Platforms Manage enterprise IT infrastructure including:Data centers, cloud, and hybrid environments Networks, firewalls, VPN, and connectivity services Servers, storage, backup, and disaster recovery systems Ensure high availability, scalability, and performance of all IT services Own infrastructure lifecycle management (EOL/EOS, capacity, upgrades, licensing)
IT Operations & Service Management Lead IT operations aligned with ITIL / ITSM practices:Incident, Problem, and Change Management Enforce structured execution through SOPs and runbooks Monitor and improve operational performance using KPIs such as:System availability (≥ 99.9%) MTTR and service reliability Drive transition from reactive support to proactive operations
Cybersecurity Operations:Manage day-to-day cybersecurity operations across the organization Oversee:Identity and Access Management (IAM) Vulnerability management and patching Security monitoring and incident response coordination Endpoint and infrastructure security Ensure effective protection against cyber threats while maintaining business continuity Provide regular reporting on security posture and operational risks
Business Continuity & Disaster Recovery Develop and maintain:Disaster Recovery plans Backup and restore strategies Conduct periodic DR testing and readiness assessments Ensure resilience of critical business systems (including ERP platforms)
IT Projects & Vendor Management Deliver infrastructure and security-related projects (cloud, network, resilience) Ensure smooth transition of projects into operations Manage vendors and service providers:Cloud providers Telecom partners Managed services (e.g., SOC) Ensure SLA compliance and alignment with enterprise standards
Team Leadership Lead and develop IT infrastructure, operations, and security team Promote accountability, knowledge sharing, and operational discipline Ensure proper documentation and eliminate single points of failure
Qualifications & Experience12–15 years in IT Infrastructure, Operations, or Cybersecurity Minimum 5 years in a managerial role Strong experience in hybrid IT environments (on-prem + cloud) Hands-on knowledge of ITIL practices and enterprise IT operations Experience in cybersecurity operations and tools
Preferred Qualifications ITIL v4 certification Azure certifications Experience in manufacturing or industrial environments
Key Skills Strong leadership and decision-making capabilities Structured, process-driven mindset Excellent problem-solving and incident management skills Ability to balance security, performance, and business needs