The Controls & Governance Consultant will be responsible for ensuring strong operational discipline, accuracy, and compliance across the cards function within a leading retail banking environment. The role acts as a key first line of control, safeguarding processes, validating partner deliverables, and ensuring adherence to internal standards, contractual obligations, and regulatory requirements.
Key Responsibilities1. Controls & Governance Oversight Act as the primary governance control point within the cards function Ensure adherence to internal policies, operational standards, and approved processes Review partner and vendor reports for accuracy, compliance, and contractual alignment Monitor contractual timelines and flag expiring or non-compliant agreements for escalation Validate telesales scripts and customer communication materials for accuracy and consistency 2. Documentation & Process Integrity Review and maintain Standard Operating Procedures (SOPs) for cards-related processes Ensure documentation remains updated, relevant, and aligned with business requirements Audit marketing and product materials to prevent outdated or conflicting information Review contracts, business cases, and internal documents prior to leadership submission 3. Customer & Channel Accuracy Ensure accuracy of information across customer-facing channels including digital platforms and applications Validate consistency of product features, offers, and communication across all touchpoints Identify gaps and enforce corrective actions with relevant stakeholders 4. Stakeholder Engagement & Support Act as a key support to the Head of Cards in governance and control activities Collaborate with product, marketing, operations, compliance, and vendor teams Influence stakeholders to implement corrective actions and close identified gaps Drive follow-through on governance issues until resolution 5. Compliance & Risk Monitoring Ensure alignment with regulatory and contractual requirements applicable to card products Highlight operational risks and control gaps proactively Support audit readiness and governance reporting requirements
Key Requirements8–10 years of experience in governance, controls, compliance, or operational risk Strong exposure to banking, cards, or financial services environment Experience in reviewing contracts, vendor reports, and operational documentation Strong understanding of SOPs, policy frameworks, and control environments Excellent attention to detail with structured and analytical approach Strong communication and stakeholder management skills Ability to influence and drive closure of issues across teams Bachelor’s degree in Business, Finance, Accounting, or related field
---------------------------------------------------------------------------------------------------------Job location – Riyadh,KSA Type – 10 months project(may extend) Package – SAR 32000/month