Job Description

Roles & Responsibilities

Job Description

We are seeking a dynamic and accomplished Managing Director to lead operations across four prestigious hotel properties (Fairmont, Raffles, Swiss tel & Swiss tel Al Maqam - Makkah). The ideal candidate will possess exceptional leadership capabilities, a strong commercial mindset, and a proven track record in driving operational excellence, guest satisfaction, and financial performance within the hospitality industry. This role requires a visionary leader who can inspire teams, strengthen brand positioning, and deliver sustainable business growth across all properties. The ideal candidate should be able to:

• Execute common strategic priorities across the four hotels while maintaining each brands positioning and operational standards.
• Maximize synergies and coordinated decision-making across commercial, operational, people and culture, as well as support functions to optimize overall complex performance.
• Enhance efficiency through shared resources and centralized expertise, avoiding duplication of functions and costs across individual properties.
• Ensure aligned strategic direction, effective commercial management, optimized resource allocation, and seamless execution across the complex.
• lead consolidated business reporting, strategic planning, capital planning discussions, forecasting, and long-term positioning of the complex within the market.
• Develop and execute long-term business strategies for all four hotels.
• Set annual goals, KPIs, and growth targets, identify expansion, repositioning, Lead organizational transformation and innovation initiatives
• Ensure alignment with ownership vision and Accor brand standards.
• Drive profitability across all properties, review monthly P&L statements and variance reports, ensure compliance with financial and audit procedures
• Standardize operational procedures where appropriate, maintain quality assurance and service consistency, conduct regular hotel inspections and performance reviews
• Analyse market trends and competitor positioning, enhance brand visibility and market share.
• Ensure exceptional guest satisfaction across all hotels, review guest feedback and online reputation scores, maintain luxury/service standards.
• Ensure compliance of all hotels with health & Safety regulations, licensing, fire and security standards.

Desired Candidate Profile

Qualifications

• Bachelor s degree in Hospitality Management, Business Administration, or a related field; Master s degree preferred.
• Minimum 10 15 years of progressive leadership experience within the hospitality industry, including multi-property management experience.
• Proven track record in driving revenue growth, profitability, and operational excellence across hotel operations.
• Strong leadership and people management skills with the ability to lead diverse teams across multiple locations.
• Extensive knowledge of hotel operations, including Rooms Division, Food & Beverage, Sales & Marketing, Finance, and Guest Services.
• Demonstrated experience in budgeting, financial planning, forecasting, and performance management.
• Excellent strategic planning, negotiation, and decision-making capabilities.
• Strong understanding of brand standards, quality assurance, and guest satisfaction metrics.
• Exceptional communication and stakeholder management skills.
• Ability to develop and implement business strategies that support long-term growth and operational efficiency.
• Experience working with international hospitality brands or luxury hotel groups is an advantage.
• Strong commercial acumen with the ability to identify market opportunities and drive competitive positioning.
• High level of professionalism, integrity, and adaptability in a fast-paced environment.