Job Description

Roles & Responsibilities

Operations Management

• Oversee day-to-day metro operations to ensure uninterrupted service.
• Monitor system performance (trains, track, signaling, telecom, power supply, etc.).
• Ensure adherence to operational schedules and service standards.
• Analyze operational data and implement improvements to optimize performance.

Maintenance Management

• Supervise preventive and corrective maintenance activities across civil, E&M, and systems.
• Ensure timely inspection, repair, and maintenance of metro infrastructure and rolling stock.
• Review maintenance plans, schedules, and reports from contractors/vendors.
• Ensure proper documentation and asset lifecycle management.

Contractor & Vendor Management

• Supervise O&M contractors and service providers.
• Review contractor performance against KPIs/SLAs.
• Ensure compliance with contractual obligations, safety, and quality standards.
• Conduct periodic meetings and audits.

Safety & Compliance

• Ensure compliance with railway/metro safety standards and statutory regulations.
• Implement safety protocols and emergency response procedures.
• Conduct safety audits, inspections, and incident investigations.
• Promote a strong safety culture across teams.

Quality Assurance

• Ensure maintenance activities meet quality and technical standards.
• Conduct inspections and audits of systems and works.
• Verify adherence to ISO/Quality Management Systems where applicable.

Stakeholder Coordination

• Liaise with clients, government authorities, contractors, and internal teams.
• Support audits and reporting requirements for regulatory bodies.
• Coordinate with cross-functional teams for issue resolution.

Documentation & Reporting

• Maintain detailed records of maintenance, incidents, inspections, and performance.
• Prepare daily/weekly/monthly O&M reports.
• Track KPIs and recommend improvements.

Desired Candidate Profile

Education

• Bachelor s Degree in Engineering (Electrical / Mechanical / Civil / Electronics / Railway Engineering).
• Master s degree is an added advantage.

Experience

• 15+ years of experience in transport, metro/railway projects.
• Minimum 5+ years in Operations & Maintenance of metro/rail systems.
• Experience working as Resident Engineer / O&M Lead / Maintenance Manager preferred.

Technical Skills

• Strong knowledge of:
  • Metro systems (track, rolling stock, signaling, telecom, traction power)
  • Maintenance strategies (preventive, predictive, corrective)
  • Asset management systems
• Familiarity with international standards (IEC, EN, railway safety standards).
• Experience with CMMS/maintenance software tools.

Behavioural Competencies

• Strong leadership and team management skills.
• Excellent problem-solving and decision-making ability.
• Effective communication and stakeholder management.
• Ability to work in a high-pressure operational environment.