Saudi , Riyadh
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Company

Job Details

Job Description

Roles & Responsibilities

Key Responsibilities

  • Handle inbound and outbound customer interactions promptly and professionally.
  • Respond to customer inquiries, provide accurate information, and resolve issues in a timely manner.
  • Log all customer interactions and transactions in the system, ensuring data accuracy.
  • Escalate complex issues to supervisors or specialized teams when necessary.
  • Follow company policies, procedures, and scripts to ensure consistent service quality.
  • Meet or exceed individual and team KPIs (e.g., call handling time, first call resolution, customer satisfaction).
  • Provide feedback and suggestions to improve processes, customer experience, and efficiency.
  • Maintain confidentiality of customer information and company data.

Qualifications & Skills

  • High school diploma or bachelor s degree.
  • Proven experience in a customer service or contact center environment (6 months to 1 year).
  • Strong verbal and written communication skills. (Arabic & English).
  • Ability to remain calm and professional under pressure.
  • Proficiency in basic computer applications (CRM systems, MS Office, ticketing tools).
  • Multitasking, time management, and organizational skills.
  • Flexibility to work shifts, weekends, and holidays as needed.
  • Bilingual skills (Arabic/English or other languages)

Desired Candidate Profile

Qualifications & Skills

  • High school diploma or bachelor s degree.
  • Proven experience in a customer service or contact center environment (6 months to 1 year).
  • Strong verbal and written communication skills. (Arabic & English).
  • Ability to remain calm and professional under pressure.
  • Proficiency in basic computer applications (CRM systems, MS Office, ticketing tools).
  • Multitasking, time management, and organizational skills.
  • Flexibility to work shifts, weekends, and holidays as needed.
  • Bilingual skills (Arabic/English or other languages)

Competencies

  • Customer-focused mindset.
  • Active listening and empathy.
  • Problem-solving and decision-making.
  • Teamwork and adaptability.
  • Positive attitude and resilience.

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