Job Description

Roles & Responsibilities

Key Responsibilities

• Handle inbound and outbound customer interactions promptly and professionally.
• Respond to customer inquiries, provide accurate information, and resolve issues in a timely manner.
• Log all customer interactions and transactions in the system, ensuring data accuracy.
• Escalate complex issues to supervisors or specialized teams when necessary.
• Follow company policies, procedures, and scripts to ensure consistent service quality.
• Meet or exceed individual and team KPIs (e.g., call handling time, first call resolution, customer satisfaction).
• Provide feedback and suggestions to improve processes, customer experience, and efficiency.
• Maintain confidentiality of customer information and company data.

Qualifications & Skills

• High school diploma or bachelor s degree.
• Proven experience in a customer service or contact center environment (6 months to 1 year).
• Strong verbal and written communication skills. (Arabic & English).
• Ability to remain calm and professional under pressure.
• Proficiency in basic computer applications (CRM systems, MS Office, ticketing tools).
• Multitasking, time management, and organizational skills.
• Flexibility to work shifts, weekends, and holidays as needed.
• Bilingual skills (Arabic/English or other languages)

Desired Candidate Profile

Qualifications & Skills

• High school diploma or bachelor s degree.
• Proven experience in a customer service or contact center environment (6 months to 1 year).
• Strong verbal and written communication skills. (Arabic & English).
• Ability to remain calm and professional under pressure.
• Proficiency in basic computer applications (CRM systems, MS Office, ticketing tools).
• Multitasking, time management, and organizational skills.
• Flexibility to work shifts, weekends, and holidays as needed.
• Bilingual skills (Arabic/English or other languages)

Competencies

• Customer-focused mindset.
• Active listening and empathy.
• Problem-solving and decision-making.
• Teamwork and adaptability.
• Positive attitude and resilience.