Job Description

Roles & Responsibilities

Responsibilities

• Regional Leadership & Performance Management Lead and manage City Managers and Area Managers across the region. Set KPIs, conduct business reviews, and build succession plans.
• Store Operations & Service Performance Oversee end-to-end dark store operations from inbound and putaway through picking and dispatch. Monitor performance dashboards and turnaround times.
• Cost Control & Unit Economics Own the regional operating cost base including manpower, consumables, and equipment. Drive cost-per-order improvement through process optimization.
• Talent, Hiring & Workforce Planning Lead hiring and onboarding across the management layer. Build a high-performance culture through coaching, recognition, and accountability.
• Quality, Compliance & Continuous Improvement Lead operational audits and corrective action plans. Ensure adherence to SOPs, food safety, hygiene, and labor regulations.

• Bachelor's in Industrial Engineering, Supply Chain, Logistics, or Business Administration
• 8+ years in Operations, with 3+ years leading multi-store or multi-city teams
• Advanced Power BI and Excel for performance tracking and decision-making

Desired Candidate Profile

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