Job Description

Roles & Responsibilities

Key Responsibilities:

• Act as the primary interface between HQ (Dubai) and country teams (KSA / Qatar) for all AI, data, and digital initiatives
• Translate regional business requirements into clear inputs for HQ product, data, and technology teams
• Drive adoption of AI and digital tools across retail stores, operations, and business functions
• Ensure successful implementation and active usage of HQ-built tools inthe region
• Capture regional feedback and ensure enhancements/localization are reflected in product roadmaps
• Lead on-ground rollout of digital and AI initiatives across stores and functions
• Drive change management, training, and user adoption programs
• Track adoption metrics, usage behavior, and business impact of deployed tools
• Act as program/project manager for multiple digital initiatives in parallel
• Coordinate across retail, operations, IT, and business leadership teams to ensure execution alignment
• Ensure governance, communication, and reporting between region and HQ

Required Skills & Profile:

• Strong understanding of retail operations and business processes
• Working knowledge of AI, data, analytics, and digital tools
• Strong stakeholder management across business and technology teams
• Excellent program and project management skills
• Ability to act as a bridge between technical teams and business users
• Strong execution mindset with focus on adoption and outcomes
• High ownership, accountability, and problem-solving ability
• Strong communication and influencing skills

Desired Candidate Profile

Required Experience:
8 12 years of total professional experience
At least 4 6 years in retail operations, digital transformation, program management, or business technology roles
Experience working in regional or multi-country environments is highly preferred
Exposure to AI, data, analytics, or digital tools in business operations is required (not deep technical expertise, but strong functional understanding)

Preferred Qualifications:
Bachelor s degree in Business, Engineering, Computer Science, Information Systems, or related field
MBA or equivalent business qualification is a strong advantage
Certifications in project/program management (PMP, PRINCE2, Agile/Scrum) preferred
Exposure to data/AI/digital transformation programs is a plus