Job description

Your Role Develop professionalism onsite service TMC operation at customer site in KAEC-King Abdullah Economic City. Develop rapport with customers through effective communication, interpersonal skills, and professionalism, responding to customer needs and working to satisfy customer expectations. Able to delivery of service product (Start-up, Maintenance, and Optimization) with excellent Plan and manage On-time preventive maintenance for Improving tool performance and Extending tool lifetime Be responsible for the onsite contract operational KPIs (MTTR, MTBF, Availability etc.) and ensure the target fulfillment. Update and report status of progression and KPIs directly to Onsite Service Leader / Service Supervisor. Maintain regular meetings with customers to identify the customer’s requirement, analyze their demands and deliver gap closure plan. Keep effective interaction with other function (such as project and sales) to setup and optimize the cross functional processes. Support project with be assigned from Onsite Service Leader / Service Supervisor. Maintain global operation standard of TMC (Tool Management Center) system Develop cost saving program and improvement activity (kaizen) as information to support renewal service contract proposal with Service Sale. To succeed, you will need Experience requirements: 2-3 years of technical field service experience maintaining and repairing industrial Electric Tool/ equipment (Atlas Copco and other) or equivalent High level of customer service through excellent interpersonal skills and professionalism Ability to troubleshoot, test, repair and service technical equipment English speaking is a must and Arabic is preference Ability to work flexible shifts and to adapt to changing work schedules Knowledge: Strong mechanical and electrical skills. Computer literate Preference of Good command of spoken and written English Educational requirements: Diploma or higher Mechanical or Mechatronic or Electrical Engineering or related equivalent Personality requirements: Service mind characteristic Leading and developing others Communication skills Problem solving Result orientation Teamwork Behaviors: Customer oriented Well organized Sense of Urgency In return, we offer you Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being City Jeddah KAEC/Jeddah Last Day to Apply June 11, 2026

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma